Brand Vaughan - Sales

110 St Georges Rd, Kemp Town
Brighton
East Sussex
BN2 1EA

Estate Agents

Listed under:  Estate Agents
83% recommended   Rating Brand Vaughan - Sales 9.5/100
6 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 6 reviews since 2014
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.5/10 Friendly Rating 9.5
The staff are friendly and give clear and helpful information
 
Helpful 9/10 Helpful Rating 9.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" I used Brand Vaughan on just this one occasion and was very impressed as illustrated by my responses to the questions asked above. Estate agents tend to get a bad name but I experienced a high degree ...."   more
 
" I brought and sold my property through Brand Vaughan. I found Jason incredibly approachable and knowledgeable. It was refreshing to have an estate agent that was calm and not pushy. He marketed my ...."   more
 
" We employed an out-of-town solicitor for conveyancing on our purchase. I was concerned that when issues arose between the Sellers Conveyancer (a local firm) and our solicitor, the Agents were quick to...."   more
 
" Was delighted with my experience with Brand Vaughan. Their expertise became evident when we ran into problems with the valuation/survey, when they negotiated with the buyers to resolve the issues both...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Brand 4
buyers 2
Conveyancer 2
Estate 3
informed 2
issues 2
Jason 2
just 2
parties 2
process 2
professional 2
property 2
quickly 2
sale 2
sell 2
solicitor 2
solicitors 2
Vaughan 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Oct 2014
Recommended by customer in BN3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Top floor 1 bedroom flat in purpose built building in central Hove, East Sussex

"I used Brand Vaughan on just this one occasion and was very impressed as illustrated by my responses to the questions asked above. Estate agents tend to get a bad name but I experienced a high degree of professionalism and integrity in all my dealings with this firm. The market was fairly feverish at the time but once I had made my offer, Colin Stansbury was absolutely open with me about his client's expectations which made negotiations straightforward. He did an excellent job for his client. I shall be using this firm to sell my properties in future. Finally, I was also impressed with the updates I received from the firm once my offer had been accepted. They maintained a watchful eye over the parties' solicitors to see that their work was progressed swiftly and always kept me informed."
 
 
Team:
Colin Stansbury
 
 
 

Review 1 Oct 2014
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chalet Bungalow

"I brought and sold my property through Brand Vaughan. I found Jason incredibly approachable and knowledgeable. It was refreshing to have an estate agent that was calm and not pushy. He marketed my property well and it quickly sold. He kept me informed about the process. I would recommend Brand Vaughan and I am now very happy in our new home."
 
 
 
 

Review 25 Sep 2014
Not Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroon, 1 Reception Room, Balcony, 10th floor apartment

"We employed an out-of-town solicitor for conveyancing on our purchase. I was concerned that when issues arose between the Sellers Conveyancer (a local firm) and our solicitor, the Agents were quick to side with the local conveyancer and dismiss our solicitors concerns. In addition, the Agents seemed unable to suggest suitable solutions that would satisfy both parties, which was surprising given that the Agents have a specialist negotiator to aid in the sale process."
 
 
 
   Business Reply:
we would not agree with the buyers comments on that 'the Agents seemed unable to suggest suitable solutions that would satisfy both parties'
The vendor on this property actually commented
'In the end the buyers solicitor seemed to cause no end of trouble and this only seemed to be resolved by Jason Brand (agent) taking a very proactive role with my purchaser to ensure the sale concluded satisfactorily'
 

Review 24 Sep 2014
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom Grade 2 listed terraced house in Kemp Town, Brighton.

"Was delighted with my experience with Brand Vaughan. Their expertise became evident when we ran into problems with the valuation/survey, when they negotiated with the buyers to resolve the issues both quickly and amicably (for both parties)."
 
 
Team:
Jason Brand, Annie Karlsson, Biddy Burgess, Jordan Hamilton
 
 
 

Review 24 Sep 2014
Recommended by customer in E1 2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom flat on the 10th floor with sea views in Brighton

"Brand Vaughan took over from another Brighton Estate Agent who were less than satisfactory. Brand Vaughan came across as professional, vibrant, fizzing with energy and worked together as a team - even when two individual sales staff achieved similar offers. I got the impression they were working for me and not just to get their commissions.
In the end the buyers solicitor seemed to cause no end of trouble and this only seemed to be resolved by Jason Brand taking a very proactive role with my purchaser to ensure the sale concluded satisfactorily.
Brand Vaughan were recommended to me by a flat owner in the same block who had used Brand Vaughan, and in term I would have no hesitation in recommending them to anyone looking to buy or sell a property in. Brighton."
 
 
Team:
Jason Brand
 
 
 

Review 17 Sep 2014
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom terraced house near Preston Park

"V professional, helpful and supportive service."
 
 
Team:
Antony Davies
 
 
 
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