Graves Jenkins Residential - Sales

1 North Road
Brighton
East Sussex
BN1 1YA

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Graves Jenkins Residential - Sales 9.3/100
12 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.3 /10 Overall Rating 9.3/10
Based on 12 reviews since 2011
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.2/10 Knowledgeable Rating 9.2
The firm showed a good knowledge of local market conditions
 
Friendly 9.4/10 Friendly Rating 9.4
The staff are friendly and give clear and helpful information
 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" To sell above – mentioned guest – house to partner and myself. Very informative – as superb intermediary when our solicitor discovered property had been a guest house for some 35 yrs – but had never h...."   more
 
" Graves Jenkins were at all times professional, courteous and helpful with considerate knowledge of the property market. The advice they offered was very sensible bearing in mind the difficulties we en...."   more
 
" Marketing of estate property, negotiations with prospective purchasers, regularly attending at property to comply with requirements of insurers, arranging EPC, taking meter readings on completion. Pro...."   more
 
" Excellent service"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 62%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 75%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arranging 2
comply 2
courteous 2
estate 2
Excellent 2
flat 2
Graves 2
market 4
Marketing 2
negotiations 2
pleasure 2
polite 2
process 2
professional 4
Property 9
prospective 2
purchasers 2
regularly 2
requirements 2
sale 2
sell 2
service 3
sold 4
ultimately 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 27 May 2011
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom Georgian guest house with 1 bed living appt. attached.
 

"To sell above – mentioned guest – house to partner and myself. Very informative – as superb intermediary when our solicitor discovered property had been a guest house for some 35 yrs – but had never had lawful planning permission to do so."
 
 
 
 
 
 

Review 19 May 2011
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid-terraced Victorian house on three floors with small garden, close to Brighton station. The property was uninhabited when placed on the market with Graves Jenkins and they had a key for viewing purpose.
 

"Graves Jenkins were at all times professional, courteous and helpful with considerate knowledge of the property market. The advice they offered was very sensible bearing in mind the difficulties we encountered due to the economic climate and the unhelpful attitude shown by the bank."
 
 
 
 
 
 

Review 16 May 2011
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached Victorian villa requiring modernisation and redecoration. Ditching road area, Brighton (round hill conservation area) offers in region of.
 

"Marketing of estate property, negotiations with prospective purchasers, regularly attending at property to comply with requirements of insurers, arranging EPC, taking meter readings on completion. Property ultimately sold for £510,000 following receipt of purchaser’s survey reports showing extent of essential repairs required."
 
 
 
 
 
 

Review 16 May 2011
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
27 bedded – bed and breakfast on sea-front parking available.
 

"Excellent service"
 
 
 
 
 
 

Review 13 May 2011
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace Victorian Central city location in need of total refurbishment (damp, kitchen, roof, electrics etc) 4 bedroom over 3 floors, small courtyard garden, open plan kitchen living area, original fireplaces to 3 bedrooms.
 

"Pleasure to do business with very polite, professional, knowledgeable, patient. Negotiated between vendor & solicitors really well as the process dragged on for quiet a while due to restrictions put on us from mortgage company. Would definitely use this agent again!"
 
 
 
 
 
 

Review 13 May 2011
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bed terraced house requiring modernisation Queens park area of Brighton.
 

"Marketing of estate property, negotiating with prospective purchasers, arranging to check on property regularly to comply with insurance requirements, reading meters on completion ultimately property sold for £5000 in excess of asking price."
 
 
 
 
 
 

Review 11 May 2011
Recommended by customer in BN3
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1st floor flat in need of renovation in quiet secondary location. Victorian building with sash windows. High ceilings, 1 bedrooms.
 

"Accompanied to view the vacant flat on 3 no occasions. Entered negotiations with vendors which initially failed, and sold to 3rd party. Promptly advised us property was back on market as restarted negotiations. Did allow to collect key for tradesman to estimate works on condition key returned that evening. All very good."
 
 
 
 
 
 

Review 10 May 2011
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purchased & sold 2 floors in a building.
 

"Excellent service"
 
 
 
 
 
 

Review 10 May 2011
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor flat W, garden, 1 bed, bathroom, kitchen & lounge.
 

"Very professional, very responsive always able to take phone calls. Generally a pleasure to deal with. Top drawer service I have recommended them to my friends."
 
 
 
 
 
 

Review 10 May 2011
Recommended by customer in BN2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Small guest house in a well established B & B area.
 

"As the market was slow at the time there were long periods with nothing happening. I was told the property was on the internet but not in one of the main local property papers. I felt pressured to sell at a much reduced price but this might have been due to the recession. Always courteous & polite & friendly."
 
 
 
 
 
 

Review 7 May 2011
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace property in fashionable area of Brighton. Close to transport links to London but lacked outdoor space.
 

"Property sold by trustee in Bankruptcy on a quick/forced sale basis. Agent marketed well/very professional and honest to market in respect of purpose of forced sale."
 
 
 
 
 
 

Review 7 May 2011
Recommended by customer in BN1
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor flat with garden.
 

"I have been acting as a joint executor in the sale of my late aunt’s property. Throughout this process of have relied on the expertise of Mr. Andy Lees of Graves Jenkin. He dealt with the sale of the flat with extreme efficiency and is currently assisting with the dispose of the freehold interest. I am most indebted to Mr. Lees for his help and courtesy."
 
 
 
 
 
 
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