Russell & Butler - Sales

1 West Street
Buckingham
Buckinghamshire
MK18 1HL

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Russell & Butler - Sales 9.8/100
30 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 30 reviews since 2008
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times
 
Knowledgeable 10/10 Knowledgeable Rating 10.0
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We were the seller’s buyer. I can only highly recommend the staff and work performed by all the Russell & Butler team. Having no obligation to us at all they helped us by clarifying problems and findi...."   more
 
" Very good service / support."   more
 
" Very good – very helpful at all times."   more
 
" Very professional and down to earth and friendly nothing to much trouble."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 94%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 57%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accurate 2
Brian 3
Butler 8
efficient 5
estate 2
excellent 3
friendly 5
good 5
helpful 5
local 5
market 4
people 4
problems 2
professional 11
property 2
really 4
recommend 2
Russell 9
selling 2
Service 10
sold 2
support 2
trouble 2
understanding 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Aug 2012
Recommended by customer in MK17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4 beds. Whaddon.
 

"We were the seller’s buyer. I can only highly recommend the staff and work performed by all the Russell & Butler team. Having no obligation to us at all they helped us by clarifying problems and finding solutions for all the chain. They were also supportive and always kept any promises made. Can not say enough positive remark about Brian, Cheryl and the team."
 
 
 
 
 
 

Review 4 Jul 2012
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 

"Very good service / support."
 
 
 
 
 
 

Review 1 Jul 2012
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat in block or 9 in middle of town built 1972.
 

"Very good – very helpful at all times."
 
 
 
 
 
 

Review 25 Jun 2012
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom bungalow in quiet estate.
 

"Very professional and down to earth and friendly nothing to much trouble."
 
 
 
 
 
 

Review 21 Jun 2012
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached bungalow in a secluded road, medium size garden backing onto woodland.
 

"Excellent friendly service. We were in regular contact and kept fully up to date."
 
 
 
 
 
 

Review 20 Jun 2012
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached property in Buckingham – non estate.
 

"I found Russell & Butler very professional and friendly. I also found that they were helpful and understanding as it was an emotional time for us. I found Brian Russell very proactive in his approach to selling my house. Very good service all round."
 
 
 
 
 
 

Review 20 Jun 2012
Recommended by customer in MK17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom house in village location with 100ft garden south facing.
 

"Recommended 2 local solicitors. Took accurate details of our property. Provided EPC for us. Gave guidance on amount to offer on property we purchased. Provided considerable support throughout the process, particularly as there were some problems over the property we were buying."
 
 
 
 
 
 

Review 20 Jun 2012
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Investment prop 2 bed maisonette.
 

"Professional – would use again."
 
 
 
 
 
 

Review 18 Jun 2012
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow, Maids Moreton. The scope to may be develop into a house at some stage.
 

"Service was great, very friendly professional and very understanding of our needs i.e. a place for us to develop."
 
 
 
 
 
 

Review 15 Jun 2012
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4 bedroom modern house non estate.
 
 
 
 
 

Review 14 Jun 2012
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow with extension to the lounge area, located in a lovely area of Buckingham.
 

"We were very impressed with the attitude of Brian Russell. His knowledge of the area and the properties that he was selling was very good. We found a property that we liked but due to our house sell not going through we lost the one that we wanted. Brian proceeded to help us and found the property that we are now in and are very happy in. also we found that the ladies in his office were very helpful nothing was to much trouble.
"
 
 
 
 
 
 

Review 14 Jun 2012
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terraced bedroom bungalow with extension to rear, garage front & rear gas to radiator central heating double glazed. Fully insulated. Both loft & cavity wall.
 

"The service we received was of the highest standard and very professional and I would definitely recommend this form to friends & family.
"
 
 
 
 
 
 

Review 13 Jun 2012
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom flat in an 8 flat complex in Buckingham town.
 

"Very efficient, sold without advertising, informed at all stages. All at a different time after my mothers death."
 
 
 
 
 
 

Review 23 Feb 2008
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 5 bed house.
 
 
 
 
 

Review 23 Feb 2008
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 22 Feb 2008
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very through and professional. Good advice throughout marketing."
 
 
 
 
 
 

Review 22 Feb 2008
Recommended by customer in MK19
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 16 Feb 2008
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 16 Feb 2008
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Russell & Butler offered a very relaxed, informative and friendly service; not pushy at all like most other estate agents."
 
 
 
 
 
 

Review 16 Feb 2008
Recommended by customer in MK17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi-detached, large lounge & kitchen. Views over open countryside.
 

"Russell & Butler are fab!"
 
 
 
 
 
 
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