"The staff never returned phone calls, lied as to the whereabouts of the manager, did not continue to market the property after the offer was accepted even though we specifically requested them to do so. Were late doing the particulars & they were totally inaccurate & although the property was marketed on time, particulars were unable to be sent out. We complained the area manager & he only asked the manager for the comments & needless to say. They were not the same as ours. The area manager said he would ring me the following week – three weeks ago – he has not rang. I suggested he contact the Wigan branch for confirmation of our problems, it would appear he has not done so."

"Several administrative errors and incompetence on them part – sometime slow to respond to enquiries. Their “umbrella company” Countrywide properties were hopelessly slow in convincing for the seller. I would not recommend to anyone."

"Rushed looking round house – unable to view at weekends. Service in office poor – not good at responding to messages. Numerous requests for them to fax our ID to solicitors. We had to go in & stand there while she signed in the end & fax ourselves. They already had this information."

"Bridgfords Buxton were outstanding. As a professional person who works in the Retail Financial services business they are head & shoulders above the competition. My 90 year old mother had to leave to go into care and they supported her in every respect. Particularly the viewings which they did professionally, sympathetically and very efficient. Give them pay rises!"