Belvoir Lettings Camberley - Lettings

Kings Court, 91-93 High Street
Camberley
Surrey
GU15 3RN

Estate Agents

Listed under:  Lettings Agents
75% recommended   Rating Belvoir Lettings Camberley - Lettings 8.4/100
4 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 8.4 /10 Overall Rating 8.4/10
Based on 4 reviews since 2013
 
 
 
Professional 8.5/10 Professional Rating 8.5
The firm acted professionally at all times
 
Knowledgeable 8.3/10 Knowledgeable Rating 8.3
The firm showed a good knowledge of local market conditions
 
Friendly 8.3/10 Friendly Rating 8.3
The staff are friendly and give clear and helpful information
 
Helpful 8.3/10 Helpful Rating 8.3
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" This is the first time we have used Belvoir lettings agency. Further to our viewings of the property we have decided to rent it. The first day we have moved in we experienced unpleasant situation with...."   more
 
" Very happy with the service that Belvoir lettings provided to me . Wouldn't hesitate to recommend them. Many thanks to all at Belvoir lettings camberley, Happy customer :)"   more
 
" Looking for a new property for my family and needing to do so within a 2 month notice period proved stressful. I was in regular contact with more than a dozen lettings agents and can safely say I was ...."   more
 
" I do not recall being advised of the ombudsman scheme but cannot be certain that we were not advised of it."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 50%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 0%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 50%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 50%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 50%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 50%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 50%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Belvoir 2
Happy 2
lettings 2
recommend 2
advised 1
appear 1
approach 1
business 1
camberley 1
cases 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 Dec 2013
Not Recommended by customer in GU14
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom detached house with a garage located in a quite, cul-de-sac area.

"This is the first time we have used Belvoir lettings agency. Further to our viewings of the property we have decided to rent it. The first day we have moved in we experienced unpleasant situation with the gas boiler as it was not working and thus the heating was not operating. As we have a small baby we wanted to sort things out asap. As it was Saturday we have tried to contact the Agent on the emergency number. After several attempts the Agency phoned us back within 1 hour after our last call. The willingness to fix the broken boiler was not very good. Firstly we have been told that we will pay for the repair if we cannot switch the boiler. Later after we wrote an email to Agent (on Monday) that this matter is urgent as we have a small baby, the plumber came to our house (on Tuesday) and looked at the boiler. The boiler was finally fixed on Thursday. We were bit surprised that after the check in (for which we paid check in fee) there were few defects (namely broken gas boiler,broken oven,not working lights and extractor, still not replaced light in the oven! Currently there is a broken shower and further to our 4 telephone calls we are still waiting for this to be fixed (waiting for 9 days to date). The plumber was promised to come next Monday.
In general the Agency have got friendly attitude but their reaction time is bit slow.
We would welcome a proactive attitude and regular updates about the progress when it comes to issues.
"
 
 

17 Merlin Way
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Sarah Tapp, Gareth Wemyss
 
 
 

Review 27 Nov 2013
Recommended by customer in GU52
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed terraced house Camberley Surrey

"Very happy with the service that Belvoir lettings provided to me .
Wouldn't hesitate to recommend them.
Many thanks to all at Belvoir lettings camberley,
Happy customer :)"
 
 

8 Brandon Close
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Gareth wemyss
 
 
 

Review 26 Nov 2013
Recommended by customer in GU15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Residential 3 bed property, situated in a close

"Looking for a new property for my family and needing to do so within a 2 month notice period proved stressful. I was in regular contact with more than a dozen lettings agents and can safely say I was delighted that we were abe to deal with Belvoir as the majority of their peers were far from helpful and in some cases didnt appear to want our business. In complete contrast, the Belvoir team were very friendly and helpful and continue to be so. Their approach to our situation was very sympathetic. I have not used them before but would recommend them over all the other people we had contact with during this transaction."
 
 

8 Brandon Close
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Gareth & Sarah
 
 
 

Review 26 Nov 2013
Recommended by customer in GU47
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 bed detached house

"I do not recall being advised of the ombudsman scheme but cannot be certain that we were not advised of it."
 
 
 
 
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