Emma Creasey Lettings - Lettings

Century House, Old Mill Place Tattenhall
Chester
Cheshire
CH3 9RJ

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating Emma Creasey Lettings - Lettings 10/100
7 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 10 /10 Overall Rating 10.0/10
Based on 7 reviews since 2014
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times
 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions
 
Friendly 10/10 Friendly Rating 10.0
The staff are friendly and give clear and helpful information
 
Helpful 10/10 Helpful Rating 10.0
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" We have used Emma Creasey Lettings in the past and have always been extremely satisfied with the professional service provided."   more
 
" Satisfied with the service provided to such an extent a further similar property has been let by them on our behalf."   more
 
" Excellent fast and friendly service. Worked extremely fast to get me into the property."   more
 
" Have used emma creasey before.always professional and always does what she promises.very helpfull and friendly company. Thankyou to all the team"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 100%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 100%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 100%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Creasey 4
Emma 4
extremely 4
friendly 3
Lettings 2
professional 4
property 2
satisfied 2
service 4
behalf 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 May 2014
Recommended by customer in SY14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed mid-terrace with garden to front and rear in Market Town. Refurbished to a high standard.

"We have used Emma Creasey Lettings in the past and have always been extremely satisfied with the professional service provided."
 
 
Team:
Emma Creasey, Angela Benson, Diane
 
 
 

Review 19 May 2014
Recommended by customer in CH3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Three Bedroom, detached bungalow, Farndon.

"Satisfied with the service provided to such an extent a further similar property has been let by them on our behalf."
 
 
 
 

Review 18 May 2014
Recommended by customer in Sy13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed terrace. Front and rear gardens. Garage

"Excellent fast and friendly service. Worked extremely fast to get me into the property."
 
 
 
 

Review 17 May 2014
Recommended by customer in cw6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom semi detached large garden

"Have used emma creasey before.always professional and always does what she promises.very helpfull and friendly company. Thankyou to all the team"
 
 
 
 

Review 16 May 2014
Recommended by customer in Cw6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Three bed barn conversion ,1mile from tarporley chester cheshire,

"We find them extremely friendly and professional .
Always willing to help us with any problems we might have.
We have 6 properties that we have Emma creasey letting as our agent if we were ever to have any more in the future we would not hesitate in having them again.
They give us confidence & keep us informed through out the Process of finding a tenant ."
 
 
Team:
Emma & Diane
 
 
 

Review 16 May 2014
Recommended by customer in cw6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom property with a large kitchen, sitting room, hall, family bathroom, ensuite bathroom in a recently converted courtyard setting.

"I found Emma Creasey Lettings extremely professional and I can highly recommend them and do so. I have no issues with the company which makes my life easier. I can leave them to get on with the job without interference."
 
 
Team:
Emma Creasey
 
 
 

Review 16 May 2014
Recommended by customer in cw6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroomed House in Tarporley

"Wonderful service and very helpful to deal with

It is the first time we have used them directly"
 
 
Team:
Emma Creasey
 
 
 
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