Emmatt Rundle & Co - Sales

71 Front St
Chester Le Street
County Durham
DH3 3BJ

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Emmatt Rundle & Co - Sales 9.7/100
14 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 14 reviews since 2013
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Marketing the property and showing potential buyers around. The service provided was friendly and business like at all times. I am satisfied with the service I received."   more
 
" Excellent allowed us to visit whenever we needed which was open they were never in a hurry to go."   more
 
" I could not fault the service we received from the agent, it was excellent all the way through the purchase. It was due to the agent we discussed our mortgage advisor. We would not have been able to p...."   more
 
" No complaints about service."   more
 
About Us


Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 62%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 71%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 89%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 71%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 80%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
complaints 2
Excellent 3
friendly 4
guidance 2
helpful 4
informed 3
needed 3
offered 2
property 3
received 2
sale 2
service 6
sold 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 6 Aug 2013
Recommended by customer in DH2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A terraced house built in 1956, 3 bedrooms located in Chester-le-street, County Durham.
 

"Marketing the property and showing potential buyers around. The service provided was friendly and business like at all times. I am satisfied with the service I received."
 
 
 
 
 
 

Review 2 Aug 2013
Recommended by customer in DH3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Retirement apartment in the centre of Chester-Le-Street.
 

"Excellent allowed us to visit whenever we needed which was open they were never in a hurry to go."
 
 
 
 
 
 

Review 1 Aug 2013
Recommended by customer in DH7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached house in Sacriston. Has a large garden and is a great size for our first home.
 

"I could not fault the service we received from the agent, it was excellent all the way through the purchase. It was due to the agent we discussed our mortgage advisor. We would not have been able to purchase the house without the help of our mortgage advisor and the agents, they were brilliant. "
 
 
 
 
 
 

Review 29 Jul 2013
Recommended by customer in DH3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi-detached house.
 

"No complaints about service."
 
 
 
 
 
 

Review 29 Jul 2013
Recommended by customer in DH3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Retirement apartment, close to the town centre of Chester-le-Street.
 

"The service provided by the agent was excellent at all times, they kept us fully informed for the duration of the sale."
 
 
 
 
 
 

Review 29 Jul 2013
Recommended by customer in DH3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom semi-bungalow.
 

"No complaints about service."
 
 
 
 
 
 

Review 25 Jul 2013
Recommended by customer in DH3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom property in a sought after area of town. Semi detached but needed updating – e.g. kitchen.
 

"The agent was very helpful. As we had power of attorney I needed lots of guidance never having sold a property before. Also in the freezing weather he arranged for a plumber to drain tank & turn off water – obviously we paid for this but it was very helpful as I was at work."
 
 
 
 
 
 

Review 24 Jul 2013
Recommended by customer in DH2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace house 3 bedrooms downstairs bathroom.
 

"Friendly & helpful. Did all they could to speed the sale."
 
 
 
 
 
 

Review 24 Jul 2013
Recommended by customer in DH2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed mid terrace house in town centre position.
 

"Selling for vendor. The agent arranged access, provided their clients sales particulars, and follow up information, agreed price and confirmed in writing, confirmed later price change."
 
 
 
 
 
 

Review 23 Jul 2013
Recommended by customer in DH2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom end link C/W conservatory.
 

"Very pleased with service and professionalism."
 
 
 
 
 
 

Review 23 Jul 2013
Recommended by customer in DH7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bed semi ex-council house large garden.
 

"Friendly and helpful."
 
 
 
 
 
 

Review 23 Jul 2013
Recommended by customer in DH2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 up, 2 down, with yard, back & front garden, mid terrace.
 

"This property was sold via, solicitors acting for deceased, and who were executors. However, I was kept very much in the loop by the agent, before, being informed, by the solicitor. The agent, gave advice and guidance, for which was very much appreciated, and informed, every step that was taken."
 
 
 
 
 
 

Review 22 Jul 2013
Recommended by customer in DH2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow that needed quite a lot of work and updating Chester-le-Street.
 

"Very good. The agent was very helpful in recommending someone to give us a quote for some work we needed doing. In fact we used that quote and are delighted with the work carried out."
 
 
 
 
 
 

Review 21 Jul 2013
Recommended by customer in DH3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached bungalow on Kingsmere Estate on the northern boundary of Chester Le street built in 1964.
 

"They offered a friendly personal services followed up all viewings & informed me of their comments. Offered advice on any problem with survey. Liased & kept me informed with the legal aspect. In future I would use this agent again."
 
 
 
 
 
 
Back to top

1