Walter & Mair - Sales

26 Chipstead Valley Road
Coulsdon
Surrey
CR5 2RA

Estate Agents

Listed under:  Estate Agents
98% recommended   Rating Walter & Mair - Sales 9.6/100
59 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 59 reviews since 2004
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions

 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information

 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" I still recall my first telephone call to Walter and Mair it was regarding a house we wished to view through them and although it was apparently now under offer, Meg very helpfully immediately propos...."   more
 
" Lisa at Walter Mair gave me a great deal of time and assistance in a very friendly, informative manner. Lisa was very prompt at following through at every stage and was very amenable to showing me the...."   more
 
" Very good service, firm but fair as both buyer and seller. Gave very good honest advice, no-nonsense, not pushy, and none of the dreaded sales talk. Very fair price to loyal customers too. The only th...."   more
 
" Excellent service. Thank you."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 87%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 97%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 82%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 88%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 80%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 68%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 73%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 93%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 3
amenable 2
assistance 3
available 2
buyer 2
buyers 2
buying 4
chain 2
contact 3
customers 2
definitely 3
difficult 2
dreaded 2
efficient 2
estate 3
Excellent 6
fair 2
family 4
following 2
Friendly 10
friends 3
future 3
good 11
great 4
happy 3
hard 2
help 3
helpful 11
highly 4
honest 4
improved 2
informative 2
Lisa 4
live 2
local 2
loyal 2
Mair 15
pleased 3
professional 6
property 6
recommend 10
sales 3
second 4
seller 4
selling 4
service 14
team 4
Thank 4
viewing 3
Walter 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Mar 2017
Recommended by customer in CR2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached house in sanderstead, South Croydon

2 ensuites and bathroom
2 large reception rooms
detached garage
walking distance from up to 4 stations landscaped garden and patio area with path around perimeters of lawn
corner plot
 

"I still recall my first telephone call to Walter and Mair it was regarding a house we wished to view through them and although it was apparently now under offer, Meg very helpfully immediately proposed an alternative property they were marketing, which we then proceeded to view.

Meg met us for the viewing and gave a very good impression of her company, especially her personal interest and the fact that they were a small personable company. As we had an interest in this property and were impressed with W & M, we changed agents so they could market our house.

Wherever possible W & M staff would attend viewings (which was quite different to our previous agent and to the less personal 'open days'), which in turn gave them a better rapport with any potential buyers.

I also appreciated being made to feel welcome when at times it was easiest to just call in at their office and discuss progress/ the chain etc and to have a brief face to face meeting.

So thank you to Meg and all at W&M"
 
 
 
 
 
 


Review 28 Jun 2016
Recommended by customer in CR5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid-terrace 1930's 2-bed with rear extension, conservatory, summer house. Driveway parking, rear access road. Coulsdon, survey area.
 

"Lisa at Walter Mair gave me a great deal of time and assistance in a very friendly, informative manner. Lisa was very prompt at following through at every stage and was very amenable to showing me the house a second time. I would highly recommend Walter & Mair and would definitely use them again."
 
 
 
 
 
 


Review 28 Jun 2016
Recommended by customer in CR5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed bungalow in Coulsdon with large garden.
 

"Very good service, firm but fair as both buyer and seller. Gave very good honest advice, no-nonsense, not pushy, and none of the dreaded sales talk. Very fair price to loyal customers too. The only thing that can be improved is the quality of the photographs."
 
 
 
 
 
 


Review 21 Jun 2016
Recommended by customer in CR5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed bungalow in coulsdon with large garden.
 

"Very good service, firm but fair as both buyer and seller. Gave very good honest advice, no-nonsense, not pushy, and none of the dreaded sales talk. Very fair price to loyal customers too. The only thing that can be improved is the quality of the photographs. "
 
 
 
 
 
 


Review 21 Jun 2016
Recommended by customer in CR5
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bed detached.
 

"Excellent service. Thank you."
 
 
 
 
 
 


Review 21 Jun 2016
Recommended by customer in CR5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930's semi detached Coulsdon.
 

"Great service throughout buying process. We would recommend Walter and Mair. "
 
 
 
 
 
 


Review 21 Jun 2016
Recommended by customer in CR5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid-terrace 1930's 2 bed with rear extension, conservatory, summer house. Driveway parking rear access road. Coulsdon, survey area.
 

"Lisa at Walter & Mair gave me a great deal of time and assistance in a very friendly informative manner. Lisa was very prompt at following through at every stage and was very amenable to showing me the house a second time. I would highly recommend Walter & Mair and would definitely use them again."
 
 
 
 
 
 


Review 21 Jun 2016
Recommended by customer in CR5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom, purpose built maisonette close to amenities.
 

"We found the staff very good to deal with and all staff know about our purchase. Thank you."
 
 
 
 
 
 


Review 21 Jun 2016
Recommended by customer in CR5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bed detached Edwardian property on a third of on acre plot situated in West Coulsdon.
 

"Very professional and proactive team. Will go the extra mile to get the job done! "
 
 
 
 
 
 


Review 29 Nov 2012
Recommended by customer in CR8
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 28 Nov 2012
Recommended by customer in CR8
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"It was difficult to arrange an exchange date with the seller. Agent told us all the time that they were ready at any time yet when our chain was ready to exchange the seller suddenly turned round and told me they needed more time and the chain was put at risk falling apart."
 
 
 
 
 
 


Review 28 Nov 2012
Recommended by customer in CR5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 28 Nov 2012
Recommended by customer in CR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 28 Nov 2012
Recommended by customer in CR3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 28 Nov 2012
Recommended by customer in CR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom extended property.
 

"Very good service."
 
 
 
 
 
 


Review 28 Nov 2012
Recommended by customer in CR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We have dealt with Walter & Mair over many years and would recommend them for both buying and selling. They are friendly, courteous, honest and there is no hard fall."
 
 
 
 
 
 


Review 28 Nov 2012
Recommended by customer in CR5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"From start to finish excellent service. Constant feedback after every viewing. (Very rare with a lot of the local estate agents)."
 
 
 
 
 
 


Review 28 Nov 2012
Recommended by customer in CR8
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Wing of a Victorian house.
 

"Walter & Mair were very helpful and professional. They worked hard to keep the chain together."
 
 
 
 
 
 


Review 28 Nov 2012
Recommended by customer in CR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent service from Walter & Mair. Very professional. After care was amazing too!"
 
 
 
 
 
 


Review 28 Nov 2012
Recommended by customer in CR5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"So helpful, always available and on the ball!"
 
 
 
 
 
 

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