Stoneshaw Estates - Sales

271 Heathway
Dagenham
Essex
RM9 5AQ

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Stoneshaw Estates - Sales 9.8/100
7 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 7 reviews since 2014
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times
 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.9/10 Helpful Rating 9.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Stoneshaw estates offer proffesional and friendly service, going above and beyond expectations. They offer clear and precise information. I would reccomend to anyone. I have used Stoneshaw t...."   more
 
" From start to finish, Stoneshaw Estates have been a pleasure to deal with. Every call was answered promptly with the enquiry dealt with efficiently. The company was recommended to us and we would reco...."   more
 
" Both myself and my wife were extremely happy with all the advice and help given by Stoneshaw Estates when selling our property. They kept us informed every step of the way, both via e-mail and telepho...."   more
 
" I was a first time seller, so never used an estate agent before. I was very impressed with Darren from Stoneshaw from our first meeting. He was very warming and straight. He kept everything simple and...."   more
 
About Us


Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 80%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 50%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Darren 2
Estate 2
estates 3
happy 2
informed 2
process 2
Prompt 2
property 2
received 2
recommend 3
rent 2
sell 2
service 5
Stoneshaw 5
straight 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 8 May 2014
Recommended by customer in RM10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed Semi Detached Dagenham Decorating to a high standard Excellent kitchen bathroom and modern mirror''ed radiators

"Stoneshaw estates offer proffesional and friendly service, going above and beyond expectations.

They offer clear and precise information.

I would reccomend to anyone.

I have used Stoneshaw to rent properies for 5 years and never had any issues or concerns, I have always received first class service.

Will 100% use again."
 
 
Team:
Andy, Darren, Caroline
 
 
 

Review 8 Apr 2014
Recommended by customer in SS5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom House in Dagenham, Essex.

"From start to finish, Stoneshaw Estates have been a pleasure to deal with. Every call was answered promptly with the enquiry dealt with efficiently. The company was recommended to us and we would recommend them to others looking to rent or sell their property. We have nothing but positive experiences of dealing with Stoneshaw Estates and would like to thank them for their dedication and effort over the last year."
 
 
Team:
Darren, Andy, Andrea, Caroline
 
 
 

Review 7 Apr 2014
Recommended by customer in RM13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom terraced house in Dagenham

"Both myself and my wife were extremely happy with all the advice and help given by Stoneshaw Estates when selling our property. They kept us informed every step of the way, both via e-mail and telephone conversations. The service we received was outstanding and I would recommend them to anyone who are buying or selling a house."
 
 
Team:
Darren and Caroline
 
 
 

Review 6 Apr 2014
Recommended by customer in RM10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of Terrace 3 bed house in a resident area of Dagenham

"I was a first time seller, so never used an estate agent before. I was very impressed with Darren from Stoneshaw from our first meeting. He was very warming and straight. He kept everything simple and made sure I knew the cost and price with catch or unexpected suprise costs. I didn't find a need look at any other estate agent. Stoneshaw kept me informed of all that was going on. They even helped me find my new place for renting."
 
 
Team:
Darren, Andy, Caroline, Andrea
 
 
 

Review 6 Apr 2014
Recommended by customer in RM8
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terrace in Dagenham

"I was very happy with the service provided by Stoneshaw Estate."
 
 
 
 

Review 6 Apr 2014
Recommended by customer in RM10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace house in Dagenham.

"Excellent and professional service. Darren was always available to assist and prompt with resolving any queries/issues. His approach made the process far more easier to complete than any other party involved. I would recommend the firm to anyone wishing to buy or sell through them. I also used their mortgage service, which was simply brilliant, straight forward and prompt."
 
 
Team:
Darren, Caroline
 
 
 

Review 4 Apr 2014
Recommended by customer in RM8
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terraced house in Dagenham

"Prompt and efficient service at almost all times.
There were no delays during the entire purchase process."
 
 
Team:
Darren Griffiths & Caroline
 
 
 
Back to top

1