Bridgfords - Sales

25 Skinnergate
Darlington
County Durham
DL3 7NW

Estate Agents

Listed under:  Estate Agents
50% recommended   Rating Bridgfords - Sales 6.5/100
6 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
 6.5 /10 Overall Rating 6.5/10
Based on 6 reviews since 2005
 
 
 
Professional 7.3/10 Professional Rating 7.3
The firm acted professionally at all times
 
Knowledgeable 6/10 Knowledgeable Rating 6.0
The firm showed a good knowledge of local market conditions
 
Friendly 7.5/10 Friendly Rating 7.5
The staff are friendly and give clear and helpful information
 
Helpful 5.3/10 Helpful Rating 5.3
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" None. Always negative feedback, no positives, no viewings – 3 in a year. Final purchaser was known to us from temple. No help."   more
 
" They did the bare minimum, to the point we only went ahead with the purchase when they eventually came back to us. After the purchase was complete, we asked a couple of questions regarding the propert...."   more
 
" A comprehensive service throughout. From deciding upon best price to put my property on the market. Constant feedback people I spoke to an estate agent were always helpful, friendly & willing to help ...."   more
 
" We have dealt with many estate agents in Darlington and most of them show a level of incompetence in their organisational and communication skills. Bridgfords (Bairstow Eves) however were the exceptio...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 67%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 50%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 75%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 75%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 75%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 33%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 67%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 0%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 67%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 67%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

best 2
communication 2
Darlington 2
estate 3
feedback 2
help 3
negative 2
property 2
purchase 2
service 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

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Review 7 Jan 2012
Not Recommended by customer in DL1
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 0/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 Bed end terrace in Darlington centre, off street parking. Opposite Sikh temple one of main temples in England.
 

"None. Always negative feedback, no positives, no viewings – 3 in a year. Final purchaser was known to us from temple. No help."
 
 
 
 
 
 

Review 18 Dec 2011
Not Recommended by customer in DL1
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 4/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi in residential area of town.
 

"They did the bare minimum, to the point we only went ahead with the purchase when they eventually came back to us. After the purchase was complete, we asked a couple of questions regarding the property and they never bothered to get back to us, we were also offered a ‘home movers pack’ and despite many reminders we have not received this either."
 
 
 
 
 
 

Review 16 Dec 2011
Recommended by customer in DL3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom property on estate. Built approx 2000.
 

"A comprehensive service throughout. From deciding upon best price to put my property on the market. Constant feedback people I spoke to an estate agent were always helpful, friendly & willing to help when need. Helped extensively on the negotiation of price on the property I bought. Gave detail marked help & advice. Were very helpful with solicitors when I couldn’t get anywhere with them. "
 
 
 
 
 
 

Review 15 Dec 2011
Recommended by customer in DL3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Spacious terraced property in Darlington. Two bedrooms, 2 reception rooms, kitchen & large utility area.
 

"We have dealt with many estate agents in Darlington and most of them show a level of incompetence in their organisational and communication skills. Bridgfords (Bairstow Eves) however were the exception. They were very well organised and the purchase went through very smoothly and efficiently. They are a pleasure to work with."
 
 
 
 
 
 

Review 12 Sep 2005
Not Recommended by customer in DL3
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Estate agent were not aware of problems buying and selling properties, I had to inform with the help of my solicitor - total lack of communication."
 
 
 
 
 
 

Review 6 Sep 2005
Recommended by customer in DL1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Personnel service excellent tried best to get on top of difficult buyer and his solicitor always returned calls and kept me informed at all times even with negative information found solicitor would only call with positive info. The waiting time is worst I found Darlington office 1st class."
 
 
 
 
 
 
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