Colebrook Sturrock - Sales

17 The Strand, Walmer
Deal
Kent
CT14 7DY

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating Colebrook Sturrock - Sales 9.7/100
213 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 213 reviews since 2008
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Extremely helpful agents and very pleasant and supportive. Excellent - Thank you."   more
 
" I found Colebrook Sturrock to be very good agents. Enthusiastic about selling the property. Always excellent customer service. Property sold the day after it went on the market."   more
 
" Overall happy with service but reactive rather than proactive in initial stages."   more
 
" These two ladies kept us up to date with everything almost on a daily basis. I could not wish for better service excellent."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 71%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 69%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 99%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 73%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 51%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 81%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accepted 3
advice 7
asking 5
buy 5
buyers 9
buying 6
Colebrook 37
communication 6
contact 6
Debbie 9
delighted 5
difficult 7
efficient 12
especially 5
estate 11
Excellent 33
experience 5
Extremely 8
fault 5
friendly 27
good 16
great 8
happy 9
help 5
helpful 47
highly 10
impressed 6
informed 9
knowledgeable 7
local 6
market 7
process 13
professional 39
Property 20
purchase 7
really 6
received 5
recommend 16
sale 20
sell 7
selling 5
service 40
smith 11
solicitors 6
Sturrock 35
supportive 6
team 16
Thank 9
transaction 5
Vicky 22
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Apr 2024
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bed bungalow
 
 
 
 
 


Review 15 Feb 2024
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bed bungalow
Corner plot
Garden
Solar, thermal panels
Air pump
Battery storage
Sold at 490000
 

"Extremely helpful agents and very pleasant and supportive.
Excellent - Thank you."
 
 
 
 
Team:
Vicky Smith Mollie Ofarell
 
 
 


Review 2 Feb 2024
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5-bed Edwardian semi
 
 
 
Team:
Vicky Smith Mollie Ofarrell
 
 
 


Review 25 Nov 2023
Recommended by customer in CT16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed detached bungalow with large summer house
 

"I found Colebrook Sturrock to be very good agents. Enthusiastic about selling the property. Always excellent customer service.
Property sold the day after it went on the market."
 
 
 
 
 
 


Review 25 Nov 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow, 4-bed 5 mins from sea in Kingsdown.
 
 
 
Team:
Vicky Smith Mollie Ofarrell
 
 
 


Review 13 Nov 2023
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Falt with uninterupted 180 sea view in Edwardian Conversion.
 

"Overall happy with service but reactive rather than proactive in initial stages."
 
 
 
 
Team:
Vicky Smith Toby Caulfield
 
 
 


Review 13 Nov 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Harvey ave
Walmer
Deal
Kent

 

"These two ladies kept us up to date with everything almost on a daily basis.
I could not wish for better service excellent."
 
 
 
 
Team:
Vicky Smith Mollie Ofarrel
 
 
 


Review 13 Nov 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow
 

"The agents were helpful and professional in all areas."
 
 
 
 
Team:
Vicky Smith Molly
 
 
 


Review 7 Nov 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930's semi with lots of character and features
Small seaside town close to sea and all amenities.
 
 
 
Team:
Vicky Mollie
 
 
 


Review 3 Nov 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
Team:
Mollie Ofarrell Vicky Smith
 
 
 


Review 24 Oct 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Freehold, deal
 

"Vicky and her team make other local agents look inferior.
Vicky and Molly were always available to provide a professional, friendly and efficient service to any queries raised or updates on the chain requested."
 
 
 
 
Team:
Vicky Smith
 
 
 


Review 9 Oct 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Second floor two bedroom flat overlooking the English Channel.
A renovation project.
 

"Competent, helpful, and friendly team. They provided advice and guidance throughout."
 
 
 
 
Team:
Vicky Smith Mollie Ofarrell
 
 
 


Review 29 Sep 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II 3-bedroom terrace cottage in conservation area close to sea.
 

"I was very impressed with the service provided - the team were extremely helpful, active in negotiating nor only with the and the lawyers but also with the agents for the property I was purchasing of all the participants in this process. They were the most helpful and reassuring, keeping excellent contact throughout. I was also impressed by the marketing brochures quality. "
 
 
 
 
Team:
Vicky Smith Mollie Ofarrel
 
 
 


Review 23 Sep 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached free hold house facing the sea between Kingsdown and Walmer in Kent
 

"The process of buying this house has been lengthy and difficult but the agent has been helpful, supportive and professional throughout particularly Vicky, Smith in the Walmer office!"
 
 
 
 
Team:
Vicky Smith
 
 
 


Review 19 Sep 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5-bedroom semi-detached Victorian house
 
 
 
Team:
Vicky
 
 
 


Review 19 Sep 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached, walmer, sea view
 

"Toby and especially Vicky were very helpful and understanding with a difficult sale."
 
 
 
 
Team:
Toby Caulfield Vicky Smith
 
 
 


Review 16 Sep 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bedroom house in deal, Kent. Fully refurbished with annexe & off street parking
 

"Lovely agents to deal with. I liked the fact that they didn't continually bother and hassle the soliators. It has been a good experience!"
 
 
 
 
Team:
Vicky Mollie
 
 
 


Review 3 Sep 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New build > 10 years
Town house on 3 levels.
 

"Vicky was incredibly patient as our buyers solicitors service was appalling that led to delays and frustration to all parties. She kept us informed and was delightful the whole way through. "
 
 
 
 
Team:
Vicky Smith
 
 
 


Review 3 Sep 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor, 2 bedroom flat. Near deal, kent.
 

"Excellent estate agent. "
 
 
 
 
 
 


Review 24 Aug 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
19m c.terraced house 3 bed, two bath, 3 reception courtyard large garden Deal, Kent.
 

"100% delighted with the service received from Colebrook Sturrock. Perfect! No sales pressure, great communication, incredibly helpful with all kinds of extras - checking house when I was away, recommending local services, fast and efficient with sales admin and dealing with solicitors. The sale went through very smoothly and they were reassuring throughout. "
 
 
 
 
Team:
Vicky Smith Mollie Ofarrel
 
 
 

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