Colebrook Sturrock - Sales

17 The Strand, Walmer
Deal
Kent
CT14 7DY

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating Colebrook Sturrock - Sales 9.7/100
201 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 201 reviews since 2008
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" I was very impressed with the service provided - the team were extremely helpful, active in negotiating nor only with the and the lawyers but also with the agents for the property I was purchasing of ...."   more
 
" The process of buying this house has been lengthy and difficult but the agent has been helpful, supportive and professional throughout particularly Vicky, Smith in the Walmer office!"   more
 
" Toby and especially Vicky were very helpful and understanding with a difficult sale."   more
 
" Lovely agents to deal with. I liked the fact that they didn't continually bother and hassle the soliators. It has been a good experience!"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 71%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 69%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 99%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 73%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 54%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 80%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accepted 3
achieved 4
advice 6
asking 5
buy 5
buyers 9
buying 6
Colebrook 36
communication 6
contact 6
Debbie 9
delighted 5
difficult 7
efficient 11
especially 5
estate 11
excellent 30
experience 5
extremely 7
fault 5
friendly 25
good 15
great 8
happy 8
help 5
helpful 44
highly 10
impressed 6
informed 9
knowledgeable 7
local 5
market 6
process 13
professional 37
property 18
purchase 7
really 6
received 5
recommend 16
sale 20
sell 7
service 36
Smith 11
solicitors 6
Sturrock 34
supportive 5
team 14
Thank 8
transaction 5
Vicky 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 Sep 2023
Recommended by customer in CT14
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II 3-bedroom terrace cottage in conservation area close to sea.
 
Cost: £485000

"I was very impressed with the service provided - the team were extremely helpful, active in negotiating nor only with the and the lawyers but also with the agents for the property I was purchasing of all the participants in this process. They were the most helpful and reassuring, keeping excellent contact throughout. I was also impressed by the marketing brochures quality. "
 
 
 
 
Team:
Vicky Smith Mollie Ofarrel
 
 
 


Review 23 Sep 2023
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached free hold house facing the sea between Kingsdown and Walmer in Kent
 
Cost: £100020

"The process of buying this house has been lengthy and difficult but the agent has been helpful, supportive and professional throughout particularly Vicky, Smith in the Walmer office!"
 
 
 
 
Team:
Vicky Smith
 
 
 


Review 19 Sep 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5-bedroom semi-detached Victorian house
 
Cost: £685000
 
 
Team:
Vicky
 
 
 


Review 19 Sep 2023
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached, walmer, sea view
 
Cost: £1010000

"Toby and especially Vicky were very helpful and understanding with a difficult sale."
 
 
 
 
Team:
Toby Caulfield Vicky Smith
 
 
 


Review 16 Sep 2023
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bedroom house in deal, Kent. Fully refurbished with annexe & off street parking
 
Cost: £695000

"Lovely agents to deal with. I liked the fact that they didn't continually bother and hassle the soliators. It has been a good experience!"
 
 
 
 
Team:
Vicky Mollie
 
 
 


Review 3 Sep 2023
Recommended by customer in CT14
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New build > 10 years
Town house on 3 levels.
 
Cost: £333000

"Vicky was incredibly patient as our buyers solicitors service was appalling that led to delays and frustration to all parties. She kept us informed and was delightful the whole way through. "
 
 
 
 
Team:
Vicky Smith
 
 
 


Review 3 Sep 2023
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor, 2 bedroom flat. Near deal, kent.
 
Cost: £275000

"Excellent estate agent. "
 
 
 
 
 
 


Review 24 Aug 2023
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
19m c.terraced house 3 bed, two bath, 3 reception courtyard large garden Deal, Kent.
 
Cost: £600000

"100% delighted with the service received from Colebrook Sturrock. Perfect! No sales pressure, great communication, incredibly helpful with all kinds of extras - checking house when I was away, recommending local services, fast and efficient with sales admin and dealing with solicitors. The sale went through very smoothly and they were reassuring throughout. "
 
 
 
 
Team:
Vicky Smith Mollie Ofarrel
 
 
 


Review 14 Aug 2023
Recommended by customer in CT17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom Chalet bungalow near to local amenities and town center.
 
Cost: £350000

"Excellent communication throughout the sale kept positive vibes when buyer was lost and soon had more interested parties. "
 
 
 
 
Team:
Vicky Smith
 
 
 


Review 2 Aug 2023
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat in Deal.
 
Cost: £175000

"Great service lovely people. "
 
 
 
 
Team:
Vicky Smith Molly
 
 
 


Review 21 Jun 2023
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 2 bed cottage.
 
Cost: £450000
 
 
 
 


Review 8 Jun 2023
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced two bedroom seaside cottage, Kent coast.
 
Cost: £392500

"Vicky was professional, helpful and understanding about the speed in which we wanted to sell the house, our decision to reduce the price and was supportive in all dealings with the purchasers. She knew the local market and advised us well. We would not hesitate to recommend Colebrook Sturrock"
 
 
 
 
Team:
Vicky Smith
 
 
 


Review 1 Jun 2023
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed bungalow 2 minutes walk from coast, charming street, lovely property.
 
Cost: £250000

"Super team, really charming and hyper efficient!"
 
 
 
 
Team:
Mollie Vicky Katie
 
 
 


Review 24 May 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Link terraced house Walker, Deal, Kent.
 
Cost: £620000

"Vicky and Mollie were very friendly and professional and answered any questions very promptly. "
 
 
 
 
Team:
Vicky Mollie
 
 
 


Review 5 Apr 2023
Recommended by customer in CT15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Selling - 5 bedroom detached house in one third acre garden.
Buying - 3 bedroom bungalow in same village
Selling 765000
 
Cost: £660000

"Extremely helpful staff in very trying conditions. "
 
 
 
 
Team:
Toby Vivky Molly Janine
 
 
 


Review 3 Apr 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 25 Mar 2023
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern semi and new developmen.
 
Cost: £590000
 
 
Team:
Molly Vicky
 
 
 


Review 9 Feb 2023
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bedoom semi-detached modern townhouse, Lower Walmes
 
Cost: £590000

"The agents in the Walmes office were friendly, informative, and extremely helpful throughout"
 
 
 
 
 
 


Review 1 Feb 2023
Recommended by customer in CT15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Unmodernised 3 bed house in need of TLC, standing in one acre of land in a pretty little village.
 
Cost: £532000

"The team were very professional, kind, helpful and reassuring at a time of great emotional upheaval. "
 
 
 
 
Team:
Mollie Toby Vicky
 
 
 


Review 1 Feb 2023
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house double garage dover area.
 
Cost: £520000

"First class service from the office girls from start to finish. Kept well informed by telephone/email throughout the transaction. Would highly recommend and would use again without hesitation. "
 
 
 
 
Team:
M Farrell Vicky Smith
 
 
 

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