Colebrook Sturrock - Sales

17 The Strand, Walmer
Deal
Kent
CT14 7DY

Estate Agents

Listed under:  Estate Agents
98% recommended   Rating Colebrook Sturrock - Sales 9.7/100
223 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 223 reviews since 2008
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Mollie was great. There were delays in the chain and it did at times feel like we were being blamed for it, even though we had no control over it. "   more
 
" Very happy with service provided. Initially very empathetic and continued to provide assistance throughout sale period. Particularly helpful in undertaking periodic inspection of vacant property and f...."   more
 
" Agent always acted professionally throughout what was (through no fault of theirs) and fairly protracted and challenging sale. Went above and beyond what I would expect from an agent. "   more
 
" The agents have been fantastic: Quick to respond, supportive and helpful. We couldn't ask for more. "   more
 
About Us


Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 71%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 68%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 99%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 72%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 82%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 7
asking 5
buy 5
buyers 9
buying 6
chain 5
Colebrook 37
communication 6
contact 6
Debbie 9
delighted 5
difficult 8
efficient 12
especially 5
estate 11
Excellent 33
experience 5
Extremely 8
fault 6
friendly 28
good 16
great 9
happy 10
help 5
helpful 52
highly 12
impressed 6
informed 9
Initial 5
knowledgeable 7
local 6
market 8
offer 5
process 15
professional 40
property 22
purchase 7
really 8
received 5
recommend 17
recommended 5
sale 23
sell 7
selling 5
service 41
smith 11
Sturrock 35
team 17
Thank 9
Vicky 24
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 3 Oct 2024
No Recommendation by customer in CT14
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Lovely 30's Family home.
 

"Mollie was great. There were delays in the chain and it did at times feel like we were being blamed for it, even though we had no control over it. "
 
 
 
 
Team:
Vicky Smith Mollie Torrance
 
 
 

Review 30 Sep 2024
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached garden front and rear cul de sac location.
 

"Very happy with service provided. Initially very empathetic and continued to provide assistance throughout sale period. Particularly helpful in undertaking periodic inspection of vacant property and forwarding on post.
Would not hesitate in recommending Vichly/Mollied to prospective vendors.
Initial sale price probably excessively optimistic at £595k, but interest secured once sale price advertised at £575k"
 
 
 
 
Team:
Vicky Mollie
 
 
 

Review 23 Sep 2024
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house, sea views, Kent coast.
 

"Agent always acted professionally throughout what was (through no fault of theirs) and fairly protracted and challenging sale. Went above and beyond what I would expect from an agent. "
 
 
 
 
 
 

Review 20 Sep 2024
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
Team:
Molly Vicky
 
 
 

Review 12 Sep 2024
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Top floor flat panoramic sea views.
 

"The agents have been fantastic: Quick to respond, supportive and helpful. We couldn't ask for more. "
 
 
 
 
Team:
Mollie Vicky
 
 
 

Review 1 Sep 2024
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house, Walmart
 

"Friendly team, very helpful we needed to see the property on a few occasions and this was always arranged for us. They also contacted the owner on a few occasion for additional information to answer our question. "
 
 
 
 
Team:
Mollie Vicky Steve
 
 
 

Review 9 Aug 2024
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
 
 
 
Team:
Vicky Mollie
 
 
 

Review 6 Aug 2024
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Period 4 bedroom property, with a large garden.
 

"Vicky was amazing really helped make the whole process run smoothly. "
 
 
 
 
Team:
Vicky Smith
 
 
 

Review 31 May 2024
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Renovation project in the conservation area of Deal. Described as a flat sitting over a large garage. Grade II listed.
 

"Vicky and Mollie were really professional and so helpful and easy to deal with. I would highly recommend them. Thanks to them we secured a sale in a very difficult market at the time. "
 
 
 
 
Team:
Vicky Smith Mollie Ofarrell
 
 
 

Review 29 May 2024
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Historic Arts and Crafts
House in Kent.
 

"Exceptional support from viewings and access for architects allowing me to make correct offer. Supportive throughout and both understanding and helpful at moments of complication during process and exchange. Highly recommended. "
 
 
 
 
Team:
Vivky Steer
 
 
 

Review 8 Apr 2024
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bed bungalow
 
 
 
 
 

Review 15 Feb 2024
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bed bungalow
Corner plot
Garden
Solar, thermal panels
Air pump
Battery storage
Sold at 490000
 

"Extremely helpful agents and very pleasant and supportive.
Excellent - Thank you."
 
 
 
 
Team:
Vicky Smith Mollie Ofarell
 
 
 

Review 2 Feb 2024
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5-bed Edwardian semi
 
 
 
Team:
Vicky Smith Mollie Ofarrell
 
 
 

Review 25 Nov 2023
Recommended by customer in CT16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed detached bungalow with large summer house
 

"I found Colebrook Sturrock to be very good agents. Enthusiastic about selling the property. Always excellent customer service.
Property sold the day after it went on the market."
 
 
 
 
 
 

Review 25 Nov 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow, 4-bed 5 mins from sea in Kingsdown.
 
 
 
Team:
Vicky Smith Mollie Ofarrell
 
 
 

Review 13 Nov 2023
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Falt with uninterupted 180° sea view in Edwardian Conversion.
 

"Overall happy with service but reactive rather than proactive in initial stages."
 
 
 
 
Team:
Vicky Smith Toby Caulfield
 
 
 

Review 13 Nov 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Harvey ave
Walmer
Deal
Kent
 

"These two ladies kept us up to date with everything almost on a daily basis.
I could not wish for better service excellent."
 
 
 
 
Team:
Vicky Smith Mollie Ofarrel
 
 
 

Review 13 Nov 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow
 

"The agents were helpful and professional in all areas."
 
 
 
 
Team:
Vicky Smith Molly
 
 
 

Review 7 Nov 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930's semi with lots of character and features
Small seaside town close to sea and all amenities.
 
 
 
Team:
Vicky Mollie
 
 
 

Review 3 Nov 2023
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
Team:
Mollie Ofarrell Vicky Smith
 
 
 
Back to top

» 10 9 8 7 6 5 4 3 2 1