Colebrook Sturrock - Sales

17 The Strand, Walmer
Deal
Kent
CT14 7DY

Estate Agents

Listed under:  Estate Agents
98% recommended   Rating Colebrook Sturrock - Sales 9.6/100
166 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 166 reviews since 2008
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information

 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Bungalow needs updating but price reflects that staff were very helpful and kind."   more
 
" Colebrook Sturrock proved to be good agents. They were unknown to me but were very helpful in facilitating the purchase. Both Vicki and Debbie were very responsive and progressed matters well. This wa...."   more
 
" The firm already had a purchaser offering our asking price. We have used Colebrook Sturrock in previous years to buy & sell property."   more
 
" Excellent team. Supported sale throughout with very frequent updates. Very good service friendly and helpful could not have asked for more."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 75%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 68%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 78%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 54%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 80%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 96%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

achieved 4
advice 5
asking 5
buy 5
buyers 8
buying 4
circumstances 4
Colebrook 31
communication 4
contact 4
Debbie 9
Delighted 4
difficult 5
efficient 8
especially 4
estate 9
Excellent 24
experience 4
extremely 4
fault 4
friendly 19
good 14
Great 5
happy 8
help 5
helpful 33
highly 6
impressed 4
informed 4
knowledgeable 7
market 5
process 9
Professional 29
property 17
purchase 7
really 4
received 4
recommend 11
sale 16
sell 6
selling 4
service 27
smith 9
solicitors 4
Sturrock 29
team 11
Thank 8
Thanks 4
transaction 4
Vicky 14
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Oct 2021
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in good location not far from town center
 
Cost: £415000

"Bungalow needs updating but price reflects that staff were very helpful and kind."
 
 
 
 
Team:
Debbie Mortimer Vicky Smith
 
 
 


Review 27 Sep 2021
Recommended by customer in CT15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bedroom semi-detached modern cottage
 
Cost: £230000
 
 
Team:
Debbie Vicky
 
 
 


Review 23 Sep 2021
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed detached house
Walmer
 
Cost: £615000
 
 
Team:
Debbie Vicky Toby
 
 
 


Review 20 Sep 2021
Recommended by customer in CT15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached bungalow 3-bed with potential for expansion
 
Cost: £335000
 
 
Team:
Debbie
 
 
 


Review 14 Sep 2021
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached four-bedroom property coastal location. Quiet residential area set back from the road
 
Cost: £600000

"Colebrook Sturrock proved to be good agents. They were unknown to me but were very helpful in facilitating the purchase. Both Vicki and Debbie were very responsive and progressed matters well. This was in marked comparison to my own agents through whom I sold my property, based in the TN12 postcode. They proved very unresponsive. Colebrook Sturrock with Debbie and Vicki outshone them by a golden mile. Thank you!"
 
 
 
 
Team:
Debbie Mortimer Vicky Smith
 
 
 


Review 7 Sep 2021
Recommended by customer in CT14
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bed detached off-road Powling 10 mins walk from KE Sea Walmer Deal
 
Cost: £600000
 
 
 
 


Review 22 Jul 2021
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two-bedroom second-floor flats. Full view of the Sea. Deal Marina
 
Cost: £295000

"The firm already had a purchaser offering our asking price.
We have used Colebrook Sturrock in previous years to buy & sell property."
 
 
 
 
Team:
D Mortimer V Smith
 
 
 


Review 25 Jun 2021
Recommended by customer in CT14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in Kingsdown Kent. Three bed detached
 
Cost: £420000

"Excellent team. Supported sale throughout with very frequent updates.
Very good service friendly and helpful could not have asked for more."
 
 
 
 
Team:
Vicky Debbie
 
 
 


Review 17 Jun 2021
Recommended by customer in CT14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4-bedrooms kings down
 
Cost: £578500
 
 
Team:
Debbie Mortimer
 
 
 


Review 7 Jun 2021
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-bed bungalow with separate garage and gardens front and back.
 
Cost: £312000

"As this was a probate sale, it was dealt with very sympathetically and was sold quickly, for which we were extremely grateful."
 
 
 
 
Team:
Toby Caufield
 
 
 


Review 26 May 2021
Recommended by customer in CT14
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed detached bungalow, garden, garage, hardstand. Quiet rural area beside the sea.
 
Cost: £472000

"Delighted with the service I received"
 
 
 
 
Team:
Vicky Smith Debbie Mortimer
 
 
 


Review 30 Apr 2021
Recommended by customer in CT14
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor two bed flat on the coast with very attractive communal gardens built-in 1960s with updated kitchen and shower room.
 
Cost: £225000
 
 
Team:
Debbie Mortimer
 
 
 


Review 19 Apr 2021
Recommended by customer in CT14
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Beech front period property
 
Cost: £732000

"Chose a local agent with experience and specialization in the area. They coped well through Covid and eventually found the right buyer. They remained courteous and calm."
 
 
 
 
 
 


Review 22 Mar 2021
Recommended by customer in CT14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5-bedroom detached Edwardian house, garden near the beach.
 
Cost: £830000

"Colebrook Sturrock were fantastic throughout the entire process from the first viewing through to helping speed up solicitors to exchange and complete promptly."
 
 
 
 
 
 


Review 4 Mar 2021
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Coastal house, 3-bed, recently refurbished.
 
Cost: £980000

"Found Colebrook Sturrock very helpful, very responsive. There was some incorrect information supplied by the seller. This was quickly rectified. "
 
 
 
 
Team:
Debbie Vicky
 
 
 


Review 26 Feb 2021
Recommended by customer in CT14
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached Edwardian house near beach.
 
Cost: £745000

"I spoke with Toby a few times during the initial offer acceptance period. He was helpful and professional. After this I did not speak to the agents - just dealt with the solicitor. "
 
 
 
 
Team:
Toby Caufield
 
 
 


Review 7 Jan 2021
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house built in 1912
 
Cost: £500000
 
 
Team:
Vicky Debbie
 
 
 


Review 21 Dec 2020
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
Team:
Vicki Toby
 
 
 


Review 18 Dec 2020
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached, 4 bed separate dining room and study with garden and garage.
 
Cost: £390000

"Tony showed us around the property twice and was very professional and knowledgeable.

Vicky Smith carried out all the admin and correspondence to the property. We were extremely impressed with her ability to communicate promptly up and down the chain, act on necessary points which arose promptly and liaised with us seemlessly. Outstanding attention to detail and able to anticipate problems before any escalated."
 
 
 
 
Team:
Tony Vicky Smith
 
 
 


Review 16 Nov 2020
Recommended by customer in CT14
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
Team:
Vicky Debbie Toby
 
 
 

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