Colebrook Sturrock - Sales

17 The Strand, Walmer
Deal
Kent
CT14 7DY

Estate Agents

Listed under:  Estate Agents
98% recommended   Rating 9.6/10
129 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 129 reviews since 2008
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions

 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information

 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Very impressed by all the staff at Colebrook Sturrock. Vicki and Debbie were extremely helpful and encouraging in what was a very stressful purchase. "   more
 
" Always a pleasure to deal with buying and selling with Vicky Smith - Friendly and efficient and helpful. Many thanks. "   more
 
" Colebrook and Sturrock have shown us nothing but a customer centered came approach and support throughout the selling process. We have had a shameful 3 years on and off trying to sell and find the rig...."   more
 
" Despite the very uncertain market, the agents have assisted a successful sale. We are very satisfied with their total service. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 74%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 64%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 76%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 51%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

achieved 3
advice 4
asking 3
brochure 3
buy 3
buyers 7
buying 4
circumstances 3
Colebrook 23
communication 4
contact 3
dealing 3
Debbie 7
delighted 3
Difficult 4
efficient 6
especially 3
estate 8
Excellent 21
fault 3
friendly 17
Good 12
great 4
happy 6
help 3
helpful 20
highly 5
honest 3
informed 4
market 5
pleasure 3
process 8
professional 24
property 12
purchase 6
received 3
recommend 9
recommended 3
sale 10
satisfied 3
sell 4
selling 3
service 22
Smith 4
solicitors 3
stressful 3
Sturrock 22
team 6
Thank 6
Vicky 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 31 Oct 2019
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 5 Bedroom house. Walmer, Kent.
 
Cost: £600000

"Very impressed by all the staff at Colebrook Sturrock. Vicki and Debbie were extremely helpful and encouraging in what was a very stressful purchase. "
 
 
 
 
Team:
Vivky Smith Debbie Mortimer
 
 
 


Review 22 Oct 2019
Recommended by customer in CT14
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced house.
 
Cost: £415000

"Always a pleasure to deal with buying and selling with Vicky Smith - Friendly and efficient and helpful. Many thanks. "
 
 
 
 
Team:
Vicky Smith
 
 
 


Review 2 Sep 2019
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Female 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Deal Kent.
3 Bedroom Semi well maintained property.
Garage - footings to build above
Recent added dining room and conservatory. Front and back gardens.
 
Cost: £265500

"Colebrook and Sturrock have shown us nothing but a customer centered came approach and support throughout the selling process. We have had a shameful 3 years on and off trying to sell and find the right property to buy. Colebrooks are friendly, very knowledgeable, patient, understanding and honest in conducting business. They have been the most professional estate agents we have dealt with in Deal. "
 
 
 
 
Team:
Vicky Debbie
 
 
 


Review 27 Aug 2019
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed flat in especially interesting setting in Walmar.
 
Cost: £230000

"Despite the very uncertain market, the agents have assisted a successful sale. We are very satisfied with their total service. "
 
 
 
 
Team:
Vicky Smith Debbie Mortimer
 
 
 


Review 27 Aug 2019
Recommended by customer in CT14
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom apartment. South Barracks. Deal.
 
Cost: £228500

"Very professional, friendly team. Kept in contact during the whole sales process. I cannot fault them. "
 
 
 
 
Team:
Vicky Smith Debbie Mortimer
 
 
 


Review 17 Jul 2019
Recommended by customer in CT14
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroomed detached property with a large garden.
 
Cost: £62500

"We eventually achieved a sale with the effort of the agents and solicitors who were very good. "
 
 
 
 
Team:
Vicki Smith
 
 
 


Review 1 Jul 2019
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930 detached home in a private road.
 
Cost: £625000

"Excellent service. "
 
 
 
 
Team:
Debbie Vicky
 
 
 


Review 19 Jun 2019
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom end of terrace with
 
Cost: £472500
 
 
Team:
Vicky Smith
 
 
 


Review 4 Mar 2019
Recommended by customer in CT13
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II Listed, Log burner, courtyard garden village location
 
Cost: £245000

"Pro-active estate agents, very responsive, good availability to meet for viewings, honest and trust worthy- great customer experience.
Thank you!"
 
 
 
 
Team:
Vivky Debbie Kim Philip
 
 
 


Review 25 Feb 2019
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Gerogian cottage,
Deal, Kent
 
Cost: £390000
 
 
 
 


Review 8 Feb 2019
Recommended by customer in CT14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bed detached Kingsdown, Deal
 
Cost: £649000

"Excellent service.
Proactive and stayed on top of the entire process."
 
 
 
 
Team:
Vicky Toby
 
 
 


Review 3 Jan 2019
Recommended by customer in CT14
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi, Built around 1900 with original features in need of renovation. Highly sought after location in upper Walmer close to shops and amenities.
 
Cost: £270000

"Excellent service. Throughout from CS. Regular feedback from viewers. Once offer was accepted they chased us and buyers regularly to enable the sale to be completed before Christmas. Negotiated safe of some furniture to buyer always helpful, friendly, Professional and efficient!"
 
 
 
 
 
 


Review 2 Jan 2019
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed terraced house in private, Managed estate close to beach and approx 1/2 mile from shops, on level road.
 
Cost: £422500

"Very happy with the agent's knowledge and demeanour - always positive and willing to try to make things happen.
Also efficient and professional A very good ambassador for the company. "
 
 
 
 
 
 


Review 29 Nov 2018
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house built in 2013 with vicios over the channel on a private road in a small village.
 
Cost: £815000
 
 
 
 


Review 12 Nov 2018
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached, three bedrooms, good sized gardens.
 
Cost: £270000

"Thanks you Vicky smith.
Colebrook Sturrock was recommended by a friend working in a local estate agent's office. I will be forever grateful for her tip, as the Colebrook Sturrock staff have been so efficient. Thank you! "
 
 
 
 
Team:
Vicky Smith
 
 
 


Review 8 Nov 2018
Recommended by customer in CT14
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi detached house with driveway and garage. Ded, Kent.
 
Cost: £270000
 
 
Team:
Walmer
 
 
 


Review 7 Nov 2018
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi and garage.
 
Cost: £270000

"Very professional estate agent 9/10.

10/10 is impossible as somewhere is always room for improvement!!
"
 
 
 
 
 
 


Review 28 Oct 2018
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade 2 listed terraced house.
 
Cost: £590000

"Very happy with work undertaken by Colebrook Sturrock on our behalf, esp by Vicky smith. "
 
 
 
 
Team:
Toby Caufield Vicky Smith
 
 
 


Review 28 Oct 2018
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terrace 2 bed, 2 bathrooms small garden.
 
Cost: £336000

"Everyone we came into contact with from Colebrook and Sturrock Walmen office was helpful, polite, understanding and sensible.
Vicky and Debbie were especially helpful and professional at all times. "
 
 
 
 
Team:
Vicky Smith Debbie Mortimer
 
 
 


Review 28 Oct 2018
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Single storey - 3 Bedrooms kitchen, dining room, bathroom, conservatory, studio.
 
Cost: £335000

"All members of Colebrook and Sturrock were always sympathetic, helpful and professional. "
 
 
 
 
Team:
Vicky Smith Debbie Mortimer
 
 
 

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