Colebrook Sturrock - Sales

17 The Strand, Walmer
Deal
Kent
CT14 7DY

Estate Agents

Listed under:  Estate Agents
98% recommended   Rating Colebrook Sturrock - Sales 9.6/100
150 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 150 reviews since 2008
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information

 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Tony showed us around the property twice and was very professional and knowledgeable. Vicky Smith carried out all the admin and correspondence to the property. We were extremely impressed with her ...."   more
 
" The team were amazing we really felt like they cared if we got the property or not. We had a few issues losing our buyers but the team were always so supportive. If we ever move again we would u...."   more
 
" The staff in the Walmer office went above and beyond, especially the branch manager Vicky Smith. They were knowledgeable, helpful and very kind. They couldn't so enough for me in difficult circumst...."   more
 
" Excellent throughout. Cannot fault anything very happy ☺"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 76%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 66%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 78%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 54%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 78%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accepted 3
achieved 4
advice 5
asking 4
brochure 3
buy 4
buyers 8
buying 4
chain 3
circumstances 4
Colebrook 27
communication 4
contact 4
dealing 3
Debbie 8
delighted 3
detail 3
difficult 5
efficient 8
especially 4
estate 9
Excellent 23
experience 3
extremely 3
fault 4
friendly 18
friends 3
good 12
Great 5
happy 8
help 5
helpful 28
highly 6
honest 3
impressed 4
informed 4
knowledgeable 7
manager 3
process 8
professional 28
property 15
purchase 6
recommend 11
sale 14
service 25
Smith 9
Sturrock 25
team 10
thank 7
Vicky 14
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Jan 2021
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house built in 1912
 
Cost: £500000
 
 
Team:
Vicky Debbie
 
 
 


Review 21 Dec 2020
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
Team:
Vicki Toby
 
 
 


Review 18 Dec 2020
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached, 4 bed separate dining room and study with garden and garage.
 
Cost: £390000

"Tony showed us around the property twice and was very professional and knowledgeable.

Vicky Smith carried out all the admin and correspondence to the property. We were extremely impressed with her ability to communicate promptly up and down the chain, act on necessary points which arose promptly and liaised with us seemlessly. Outstanding attention to detail and able to anticipate problems before any escalated."
 
 
 
 
Team:
Tony Vicky Smith
 
 
 


Review 16 Nov 2020
Recommended by customer in CT14
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
Team:
Vicky Debbie Toby
 
 
 


Review 9 Nov 2020
Recommended by customer in CT14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached far bedroom house close to one train station.
 
Cost: £395000

"The team were amazing we really felt like they cared if we got the property or not.

We had a few issues losing our buyers but the team were always so supportive.

If we ever move again we would use yourself to buy and sell."
 
 
 
 
Team:
Debbie Vicky
 
 
 


Review 7 Oct 2020
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached town house.
 
Cost: £380000

"The staff in the Walmer office went above and beyond, especially the branch manager Vicky Smith.

They were knowledgeable, helpful and very kind. They couldn't so enough for me in difficult circumstances.

I give them all 10 out of 10."
 
 
 
 
Team:
Vicky Smith Debbie Toby
 
 
 


Review 23 Sep 2020
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached, Walmer, Deal Kent.
 
Cost: £385000

"Excellent throughout.

Cannot fault anything very happy ☺"
 
 
 
 
Team:
Vicky Smith Debbie Mortimer
 
 
 


Review 13 Sep 2020
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace Victorian house in deal conservation area.

Fireplaces, wooden floors, garden.
 
Cost: £275000

"Overall very happy with service provided.

Staff were helpful, polite, efficient.

The sale went through very smoothly with no issues."
 
 
 
 
Team:
Debbie
 
 
 


Review 3 Sep 2020
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terraced house which was previously two flats.
 
Cost: £425000

"Our house was built in 1840 and had been converted into two flats. We had refurbished the flats and returned it back to a 3 bed house. We were uncertain as to the house value. Vicky Smith was very helpful and knowledgeable in suggesting our sale price and with her help we achieved the full asking price. She did an outstanding job selling our property and we would definitely use her and Colebrook Sturrock again and will recommend to friends and family."
 
 
 
 
Team:
Vicky Smith
 
 
 


Review 28 Aug 2020
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We have sold a Georgian terrace house on deal conservation over and purchased an interesting factory conversion also in deal but outside the conservation area.
 
Cost: £149000

"Vicky and the team at watever have been helpful delightful and totally professional throughout both transactions working has been too much trouble and us detail too small. Cannot speak too highly."
 
 
 
 
Team:
Vicky Smith Debbie Donna
 
 
 


Review 25 Aug 2020
Recommended by customer in CT14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom semi detached house.

Original features inc fireplaces.
 
Cost: £325000

"Really impressed with Colebrook all round."
 
 
 
 
Team:
Debbie Mortimer Vicky Smith
 
 
 


Review 29 Jul 2020
Recommended by customer in CT14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom cottage in deal conservation area
 
Cost: £290000
 
 
Team:
Vicky Smith
 
 
 


Review 22 Jul 2020
Recommended by customer in CT14
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Early 19 flat in conservation area many original features.
 
Cost: £300000

"Excellent service speeds sale at time of covid19"
 
 
 
 
Team:
Vicki Smith
 
 
 


Review 22 Jun 2020
Recommended by customer in CT14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow - 3bed, open plan detached.
 
Cost: £475000

"Great service lovely team couldn't ask for it to be handled better."
 
 
 
 
Team:
Vicky Debbie
 
 
 


Review 20 Apr 2020
Recommended by customer
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace 1970's house 3 bed. Walmer.
 
Cost: £270000

"As always, Colebrook Sturrock (Walmer) were a joy to deal with. They are all very knowledgeable, completely efficient, very professional. An estate agent to trust and they are very nice people."
 
 
 
 
Team:
Toby Debbie Vicky
 
 
 


Review 6 Mar 2020
Recommended by customer in CT14
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large pent house apartment over looking the sea.
 
Cost: £800000
 
 
Team:
Vicki Debbie
 
 
 


Review 10 Feb 2020
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace Georgian cottage 3 bed, 3 bath near sea front.
 
Cost: £520000

"Agent was very knowledgeable and helpful. Always on top of things and very proactive when difficulties arose. "
 
 
 
 
 
 


Review 11 Dec 2019
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1960's 4 bedroom house in seaside down.
 
Cost: £500000
 
 
 
 


Review 9 Dec 2019
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom period terraced cottage close to sea front refurbished and extended to high specification 7 years ago ideal holiday home.
 
Cost: £288000

"Vicky Smith, Debbie Mortimer and the team were very helpful, friendly and professional.
With many years of experience I trusted their valuation and advice at all stages of the sales.
There was close contact with calls and emails, updates and reassurance throughout the transaction, I am pleased I decided to go with Colebrook Sturrock and Thank them for their help. "
 
 
 
 
Team:
Vicky Debbie
 
 
 


Review 2 Dec 2019
Recommended by customer in CT14
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £502500

"Vicky Snite was extremely helpful in moving the sale along and she is a person who I would recommend without reservations which is turn is a sound reference for your company. "
 
 
 
 
Team:
Vicky
 
 
 

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