Colebrook Sturrock - Sales

17 The Strand, Walmer
Deal
Kent
CT14 7DY

Estate Agents

Listed under:  Estate Agents
98% recommended   Rating Colebrook Sturrock - Sales 9.7/100
185 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 185 reviews since 2008
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information
 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" The agents in the Walmes office were friendly, informative, and extremely helpful throughout"   more
 
" The team were very professional, kind, helpful and reassuring at a time of great emotional upheaval. "   more
 
" First class service from the office girls from start to finish. Kept well informed by telephone/email throughout the transaction. Would highly recommend and would use again without hesitation. "   more
 
" Well presented in photographs and in writing. I was kept informed of enquiries, viewing and any questions. Phone calls/emails were always followed up promptly. A very efficient, helpful service. "   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 73%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 69%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 52%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 79%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 96%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

achieved 4
advice 6
asking 5
buy 5
buyers 8
buying 5
circumstances 4
Colebrook 34
communication 4
contact 5
Debbie 9
Delighted 4
Difficult 5
efficient 9
especially 4
estate 10
excellent 27
experience 4
extremely 5
fault 5
friendly 24
good 14
great 6
happy 8
help 5
helpful 38
highly 10
Honest 4
impressed 5
informed 8
kind 4
knowledgeable 7
market 5
offer 4
process 11
professional 34
property 17
purchase 7
quickly 4
Really 5
received 4
recommend 15
recommended 4
sale 17
service 32
Smith 10
sturrock 32
team 12
Thank 8
Vicky 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 Mar 2023
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern semi and new developmen.
 
Cost: £590000
 
 
Team:
Molly Vicky
 
 
 

Review 9 Feb 2023
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bedoom semi-detached modern townhouse, Lower Walmes
 
Cost: £590000

"The agents in the Walmes office were friendly, informative, and extremely helpful throughout"
 
 
 
 
 
 

Review 1 Feb 2023
Recommended by customer in CT15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Unmodernised 3 bed house in need of TLC, standing in one acre of land in a pretty little village.
 
Cost: £532000

"The team were very professional, kind, helpful and reassuring at a time of great emotional upheaval. "
 
 
 
 
Team:
Mollie Toby Vicky
 
 
 

Review 1 Feb 2023
Recommended by customer in CT15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house double garage dover area.
 
Cost: £520000

"First class service from the office girls from start to finish. Kept well informed by telephone/email throughout the transaction. Would highly recommend and would use again without hesitation. "
 
 
 
 
Team:
M Farrell Vicky Smith
 
 
 

Review 26 Jan 2023
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed roomed flat in a 60's built block in Deal, Kent.
 
Cost: £170000

"Well presented in photographs and in writing. I was kept informed of enquiries, viewing and any questions.
Phone calls/emails were always followed up promptly. A very efficient, helpful service. "
 
 
 
 
Team:
Vicky Molly
 
 
 

Review 21 Oct 2022
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terrace in conservation area of Walmer
 
Cost: £410000

"Vicky Smith at Walmer Branch was excellent throughout the process. 5 stars!"
 
 
 
 
Team:
Vicky
 
 
 

Review 23 Sep 2022
Recommended by customer in CT14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £399950

"We simply cannot fault the service and friendliness of all at Colebrook Sturrock. I would recommend them over and over to anyone."
 
 
 
 
Team:
Vicky Mollie
 
 
 

Review 13 Sep 2022
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Male 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £250000

"Did a brilliant job."
 
 
 
 
Team:
Molly Vicky Smith
 
 
 

Review 12 Sep 2022
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom bungalow in a lovely cul-de-sac ideal location for sea front and town centre.
 
Cost: £475000
 
 
 
 

Review 31 Aug 2022
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
16 century cottage
 
Cost: £690000
 
 
 
 

Review 25 Aug 2022
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Rural, South East Kent.
3-bed
Garden
Kitchen/conservatory
Utility
 
Cost: £690000

"We were showed around the house by a well informed movie then our contact throughout the sale was Vicky - She was dynamic and helped me through the process of buying my new house. I have genuinely been very impressed with Colebrook Sturrock.
A very professional estate agents - I would highly recommend Colebrook Sturrock"
 
 
 
 
Team:
Mollie Ofarrell Vicky Smith
 
 
 

Review 2 Aug 2022
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 2-bedroom bungalow
Kingsdown
Kent
 
Cost: £435000

"Very friendly and professional approach throughout.
ALways returned calls and offered expert advice.
Excellent customer service."
 
 
 
 
Team:
Vicky Smith
 
 
 

Review 5 Jul 2022
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed
2-bath
Walmer/deal rent
 
Cost: £725000

"Agents very helpful, professional, friendly kept us informed, honest."
 
 
 
 
Team:
Vicky Smith Mollie O Farrell
 
 
 

Review 12 Jun 2022
Recommended by customer in CT14
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace. Used to be an old store room for the marine barracks.
 
Cost: £725000
 
 
Team:
Vicky Smith
 
 
 

Review 27 Jan 2022
Recommended by customer in CT14
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Period seaside end of terrace cottage.
 
Cost: £350000

"Really friendly and helpful staff. Offered a second viewing at very short notice. Answered all my emailed queries very quickly and efficiently. Highly recommended. "
 
 
 
 
 
 

Review 21 Jan 2022
Recommended by customer in CT15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached modern house for over 55s in center of village
 
Cost: £375000
 
 
Team:
Vicky Smith Debbie Mortimer
 
 
 

Review 2 Dec 2021
Recommended by customer in CT15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bedroom detached news style
 
Cost: £395000

"Colebrook Sturrock offer an excellent service. This is the second time we have used them. They are reliable, friendly and totally professional couldn't find a better service and would highly recommend them."
 
 
 
 
Team:
Vicky Smith Debbie Mortimer
 
 
 

Review 16 Nov 2021
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bed semi detached
 
Cost: £485000
 
 
Team:
Vicky Smith
 
 
 

Review 29 Oct 2021
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached Victorian property in lower Walmer.
 
Cost: £525000
 
 
Team:
Vicky Smith D Mortimer
 
 
 

Review 7 Oct 2021
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in good location not far from town center
 
Cost: £415000

"Bungalow needs updating but price reflects that staff were very helpful and kind."
 
 
 
 
Team:
Debbie Mortimer Vicky Smith
 
 
 
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