Case and Dewing - Sales

Church Street
Dereham
Norfolk
NR19 2DJ

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Case and Dewing - Sales 9.8/100
24 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 24 reviews since 2009
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times
 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Excellent service as always."   more
 
" Excellent, Knowledgeable and informative service."   more
 
" Excellent service."   more
 
" The agent is the best we have dealt with. Not being “pushy” comes very high on our list, along with pleasant, informative, knowledgeable, discreet, competent. He was all of these!"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 93%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 90%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 94%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 94%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 90%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 89%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 3
Andrew 2
Case 4
Cross 2
Dewing 4
Excellent 6
friendly 4
good 2
helpful 3
informative 2
Knowledgeable 2
pleasant 2
polite 2
professional 5
progress 2
property 4
prospective 2
quickly 2
sale 4
sales 2
service 5
understanding 2
unusual 2
working 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 6 Jan 2014
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom house – ex council property.
 

"Excellent service as always."
 
 
 
 
 
 

Review 3 Jan 2014
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi on main road.
 
 
 
 
 

Review 1 Jan 2014
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Small building plot with a small building to be demolished.
 

"Excellent, Knowledgeable and informative service."
 
 
 
 
 
 

Review 30 Dec 2013
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in half an acre of land in need of refurbishment.
 

"Excellent service."
 
 
 
 
 
 

Review 30 Dec 2013
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian terrace house on Quiet Street in market town. Good condition of personal importance to us.
 

"The agent is the best we have dealt with. Not being “pushy” comes very high on our list, along with pleasant, informative, knowledgeable, discreet, competent. He was all of these!"
 
 
 
 
 
 

Review 23 Dec 2013
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Redundant gospel hall in centre of village. Small plot with development potential for 1 sympathetic bungalow.
 

"It was an unusual property with weak title (because of inaction of earlier trustees). Case & Dewing showed understanding & patience. The first prospective purchaser withdrew. But they quickly found another to complete a successful and long winded sale."
 
 
 
 
 
 

Review 23 Dec 2013
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow village, large garden.
 

"They were very good at keeping us updated with the progress of the sale."
 
 
 
 
 
 

Review 21 Dec 2013
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom bungalow in rural village location.
 

"Excellent professional service at all times."
 
 
 
 
 
 

Review 21 Dec 2013
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
(My late mother property). Quiet Cul-de-sac. 2 bedroom bungalow, sitting room, dining room, kitchen, separate toilet and bathroom. Garage and small garden.
 

"Very friendly, attentive and thorough in every respect. Excellent all round service."
 
 
 
 
 
 

Review 20 Dec 2013
Recommended by customer in NR25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We now live in a bungalow in a very pleasant location in Holt overlooking lawns bushes & trees. Very convenient for shops which are a short distance away.
 

"Excellent. The staff were always pleasant, polite & friendly at all times. At no point did they ‘hassle’ or pressurise us (unlike some previous agents we have dealt with). The director even went the extra mile to keep us make a good choice in buying, his advice proved to be right."
 
 
 
 
 
 

Review 20 Dec 2013
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house in a quiet road in a Norfolk village.
 

"Produced an excellent sales produce that was accurate and attractive.

Conducted prospective buyers over property with minimum delay.

Always presented a calm, professional appearance to us.

Had an excellent understanding of the local market and provided sound advice to us.

Kept us fully informed by telephone of offers and progress after offer accepted.

Interacted well with our solicitor.

Helped with info re house clearance etc as we were not familiar with this location."
 
 
 
 
 
 

Review 20 Dec 2013
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom bungalow with several outbuildings set in approx ¾ acre in rural location.
 

"Very professional & friendly advice throughout all staff very helpful. Having sold my own property seven years ago through Case & Dewing I had no hesitation in using their services again. No gimmicks – or sales patter just straight forward honesty."
 
 
 
 
 
 

Review 27 Apr 2009
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Andrew acted in a very professional and friendly manner both in the purchase of 18 Carlton Close Dereham and in the sale of our house 1 Romney Walk."
 
 
 
 
 
 

Review 12 Mar 2009
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very pleased with service!"
 
 
 
 
 
 

Review 28 Feb 2009
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Mr. Cross very helpful everything done to our satisfaction!"
 
 
 
 
 
 

Review 28 Feb 2009
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
 

"None!"
 
 
 
 
 
 

Review 26 Feb 2009
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"This was an unusual sale because Case & Dewing had the buyer on their books looking for a property of this style, the sale proceeded very quickly and so the property did not need to be marketed more widely."
 
 
 
 
 
 

Review 25 Feb 2009
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
 
 
 
 
 

Review 25 Feb 2009
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom detached bungalow with garage.
 

"I enjoy working with Andrew Cross from Case & Dewing as I find him and staff to be most helpful, polite and have a superb professional attitude."
 
 
 
 
 
 

Review 23 Feb 2009
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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