Sowerbys - Sales

20 Market Place
Dereham
Norfolk
NR19 2AX

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Sowerbys - Sales 9.4/100
12 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 12 reviews since 2009
 
 
 
Professional 9.2/10 Professional Rating 9.2
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Understanding 9.5/10 Understanding Rating 9.5
They listened to my needs and acted accordingly
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Excellent service. Well done Jo!"   more
 
" Everything went very smoothly. Pleased."   more
 
" Very friendly & helpful, good contact / access by phone & letter etc. Very pleased with service."   more
 
" Friendly, helpful, discussed options, gave advice on price. Advertised, gave viewings, checked offer status negotiated."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 80%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 67%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 86%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 83%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 71%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
Dereham 2
Excellent 3
exchange 2
extremely 2
Friendly 6
good 4
helpful 4
Julie 2
market 2
negotiated 2
Pleased 2
property 2
purchase 2
service 3
Sowerbys 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Mar 2012
Recommended by customer in PE32
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent service. Well done Jo!"
 
 
 
 
 
 

Review 1 Mar 2012
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
500 year old village property 4 beds.
 

"Everything went very smoothly. Pleased."
 
 
 
 
 
 

Review 27 Feb 2012
Recommended by customer in PE32
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 8/10
They listened to my needs and acted accordingly
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Barn conversion, 1980’s – original building (19th central Norfolk, edge of village detached – part of small group(3) double height / vaulted hall / sitting room etc.
 

"Very friendly & helpful, good contact / access by phone & letter etc. Very pleased with service."
 
 
 
 
 
 

Review 27 Feb 2012
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 9/10
They listened to my needs and acted accordingly
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Georgian / Victorian detached brick & tile with original window shutter & fireplaces etc. Norfolk market town.
 

"Friendly, helpful, discussed options, gave advice on price. Advertised, gave viewings, checked offer status negotiated."
 
 
 
 
 
 

Review 27 Feb 2012
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Understanding 8/10
They listened to my needs and acted accordingly
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Georgian detached house 4 bed original shutters, fireplaces and steps off landing to bedroom. Large rooms and bay windows. In need of some general repair and TLC put back into property. Short walk into town centre.
 

"We found Sowerbys of Dereham a pleasure to deal with. No pressure, friendly but professional service. Will certainly be recommending the company to friends and family who wish to move in the future. Excellent."
 
 
 
 
 
 

Review 27 Feb 2012
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached bungalow, large garden, sun room & garage.
 

"Very good under very difficult market conditions. Price had to be drastically reduced to finally get a sale. Sowerbys kept in touch and advised a reduction in price 3 or 4 times, also negotiated with our purchase to match the price."
 
 
 
 
 
 

Review 16 May 2009
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Understanding 9/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very friendly & approachable we felt the consultant we dealt with Julie was extremely helpful, honest and went to a lot of trouble and effort on our behalf."
 
 
 
 
 
 

Review 8 May 2009
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Thank you to all concerned."
 
 
 
 
 
 

Review 8 May 2009
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Extremely well presented documentation. Assistance in helping risk the purchase through, as our buyers wanted an early move, was very good."
 
 
 
 
 
 

Review 7 May 2009
Recommended by customer in PE32
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Received excellent friendly advice and updates from the sales negotiator Julie Wright @ Sowerby’s in Dereham."
 
 
 
 
 
 

Review 7 May 2009
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Medium sized home finished to high standard average sized plot.
 

"House was taken in part exchange in order to move my property after a year on the market."
 
 
 
 
 
 

Review 7 May 2009
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Good location and all accommodation usually required-1 acre of garden plus 1 acre of woodland.
 

"The property took one year to sell, almost acceptable in today’s climate. A good number of potential purchasers were provided. Eventually deal struck on part exchange basis. All staff most polite, friendly and most helpful."
 
 
 
 
 
 
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