T W Gaze - Sales

10 Market Hill
Diss
Norfolk
IP22 4WJ

Estate Agents

Listed under:  Estate Agents
96% recommended   Rating 9.3/10
576 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 576 reviews since 2007
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times

 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions

 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information

 
Helpful 9.2/10 Helpful Rating 9.2
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Everything about the company was excellent. We felt as though we were their only customer! Their reputation goes before them and they lived up to it and move. "   more
 
" Excellent estate agents very helpful and kept us up to date. "   more
 
" Good, professional service throughout our purchase. Great communication via letter and email. No hesitation in recommending. "   more
 
" Carol at TW Gaze and Mike Sarson were exceptionally helpful, informative and professional "   more
 
About Us


Mike Sarson talks about Referenceline and The Property Ombudsman TSI Approved Code
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 67%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 63%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 77%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 51%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 72%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 95%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 93%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 6
accepted 16
acted 8
advice 11
answer 9
auction 6
behalf 6
Bought 6
business 8
buyer 7
buyers 17
buying 7
calls 7
Carol 18
class 8
communication 20
contact 9
courteous 7
dealings 6
difficult 14
efficient 20
estate 22
Excellent 58
extremely 15
friendly 40
Gaze 52
Good 56
Great 13
happy 22
help 13
helpful 79
informed 16
market 18
offer 23
pleased 19
process 23
professional 60
property 58
purchase 14
questions 16
received 12
recommend 13
sale 54
selling 14
service 96
sold 16
team 22
Thank 17
TW 12
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 19 Nov 2019
Recommended by customer in IP22
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroomed that ched cottage in rival location.
 
Cost: £385000

"Everything about the company was excellent. We felt as though we were their only customer!
Their reputation goes before them and they lived up to it and move. "
 
 
 
 
Team:
Rowena Kate
 
 
 


Review 21 Oct 2019
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £300000

"Excellent estate agents very helpful and kept us up to date. "
 
 
 
 
Team:
Rowena Carol
 
 
 


Review 15 Oct 2019
Recommended by customer in IP22
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
16th/17th century house - 6 bedrooms former public house in a desirable village location.
 
Cost: £375000

"Good, professional service throughout our purchase. Great communication via letter and email. No hesitation in recommending. "
 
 
 
 
Team:
Alison
 
 
 


Review 10 Oct 2019
Recommended by customer in IP21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house in small village.
 
Cost: £325000
 
 
 
 


Review 18 Sep 2019
Recommended by customer in IP22
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chalet bungalow. Originally 3 bed now 2 bed and dining room.
10 mins from train station and town center lovely garden.
 
Cost: £250000
 
 
 
 


Review 9 Sep 2019
Recommended by customer in NR16
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1750 cottage Norfolk. Renovated to a high standard.
 
Cost: £662000

"Carol at TW Gaze and Mike Sarson were exceptionally helpful, informative and professional "
 
 
 
 
 
 


Review 6 Sep 2019
Recommended by customer in IP23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced cottage.
 

"Very helpful during and after the purchase. "
 
 
 
 
 
 


Review 4 Sep 2019
Recommended by customer in IP21
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
500 year old suffolk long house. Grade 2 listed.
 
Cost: £720000
 
 
Team:
Mike Sarson Carol Berry
 
 
 


Review 27 Aug 2019
Recommended by customer in IP22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached Diss, Norfolk
 
Cost: £296000

"Excellent and friendly service which contributed to a smooth purchase. "
 
 
 
 
Team:
Alison Shailes Kate Horan
 
 
 


Review 19 Aug 2019
Recommended by customer in IP20
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Harleston, in need of repair
Good location.
 
Cost: £335000
 
 
Team:
Kate Carol
 
 
 


Review 2 Aug 2019
Recommended by customer in PE32
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sale of building plot. Waveny valley location.
 
Cost: £146000

"Most helpful advice provided from outset and throughout the sale process
Thank you. "
 
 
 
 
Team:
Mike Sarson
 
 
 


Review 22 Jul 2019
Recommended by customer in NR16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bed thatched cottage and gardens in quiet village Grade II listed in need of renovation.
 
Cost: £165000

"Valued at twice the above price for probate. Failed to sell at auction twice. Agent perhaps overly optimistic about state of local property market or not in touch with market trends. "
 
 
 
 
 
 


Review 22 Jul 2019
Recommended by customer in IP22
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in town. All modernised 3 bedrooms en-suite, bathroom, kitchen, utility, lounge, dinning room and garage.
 
Cost: £425000

"If we were very selling again, we would always use this agent again. And would recommend to anybody who said they were thinking of selling. They were all singing out of the same ryme book well done team. And made things very easy, and uncomplicated, and stress free. "
 
 
 
 
Team:
Carol Alison Rowena
 
 
 


Review 17 Jul 2019
Recommended by customer in NR16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached rural.
 
 
 
 
 


Review 15 Jul 2019
Recommended by customer in IG7
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Located in small rural village. Property had formerly been a commercial and domestic premises. Plenty of potential but plenty of work.
 
Cost: £380000

"Acknowledge difficult time for marketing properties accepted limited market as it was a 'project'"
 
 
 
 
 
 


Review 12 Jul 2019
Recommended by customer in IP22
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large bungalow is need of renovation in a rural area.
 
Cost: £375000
 
 
Team:
Rowena Youngston Carol Berry
 
 
 


Review 11 Jul 2019
Recommended by customer in NR16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed period property East Harling, Norfolk attached commercial space (previously used as tea room)
 
Cost: £662500
 
 
Team:
M Sarson C Berry
 
 
 


Review 8 Jul 2019
Recommended by customer in IP20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached three bedroom house central town location. Older property in need of refurbishment. Family home for nearly 51 years.
 
Cost: £325000

"The process of selling our family house so soon after the death of our dad has been very challenging and exhausting. But it has been greatly eased by the professionalism and respect shown to us by the whole team at T W Gaze from valuation to completion of sale. "
 
 
 
 
 
 


Review 8 Jul 2019
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
The property is part of a complete of converted barns. There are 8 residences located on the edge of the village of Roydon.
 
Cost: £415000

"My wife and I originally saw the barn following our dealings with T W Gaze in searching for a new house in the area. They acted for us in dealing with the builder and enabled us to move in withing 8 weeks of acceptance of our offer.
Whilst selling the barn has not been such an easy and quick there has certainly been no lack of effort on Gaze's behalf in providing viewings. Eventually a suitable offer was made and accepted and, despite a lengthy wait, completion is imminent. I can only praise T W Gaze's efforts. "
 
 
 
 
 
 


Review 8 Jul 2019
Recommended by customer in IP22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Dated 1950's property in quiet and secluded location.
 
Cost: £465000

"Carol Berry was very helpful and knowledgeable. "
 
 
 
 
 
 

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