T W Gaze - Sales

10 Market Hill
Diss
Norfolk
IP22 4WJ

Estate Agents

Listed under:  Estate Agents
96% recommended   Rating 9.2/10
552 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 552 reviews since 2007
 
 
 
Professional 9.2/10 Professional Rating 9.2
The firm acted professionally at all times

 
Knowledgeable 9.2/10 Knowledgeable Rating 9.2
The firm showed a good knowledge of local market conditions

 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information

 
Helpful 9.2/10 Helpful Rating 9.2
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" TW Gaze were incredibly supportive and helpful. They communicated promptly, both on the telephone and in writing. At every step of the way, even though we were buyers, they were the first to inform us...."   more
 
" Difficult sale because of boundary confirmation issues but agent persevered and a good sale was achieved. "   more
 
" There were issues with Lano registry and blocked drains which did not get resolved to enable anticipated move date of Friday 28 sept. To be achieved. Very poor on behalf of agents and solicitors actin...."   more
 
" Having both sold a property and new bought a property through T W Gaze I would have no hesitation in recommending them. "   more
 
About Us


Mike Sarson talks about Referenceline and The Property Ombudsman TSI Approved Code
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 67%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 62%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 78%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 52%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 72%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 95%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 93%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 6
accepted 13
acted 7
advice 10
answer 9
bought 6
business 8
buyer 6
buyers 17
buying 7
calls 7
Carol 16
class 8
communication 19
contact 9
courteous 7
details 7
Difficult 13
Diss 11
efficient 20
estate 21
excellent 56
extremely 15
friendly 39
Gaze 49
Gazes 7
Generally 10
good 55
Great 11
happy 21
Having 7
help 13
helped 8
helpful 74
informed 16
market 16
offer 22
pleased 19
process 21
professional 58
property 56
questions 16
received 12
recommend 12
sale 51
service 93
sold 16
team 20
Thank 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 May 2019
Recommended by customer in IP22
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 Bedroom detached house to DISS
 
Cost: £330000
 
 
Team:
Kate Rowena
 
 
 


Review 8 May 2019
Recommended by customer in IP22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom detached
Roydon, Norfolk
 
Cost: £315000

"TW Gaze were incredibly supportive and helpful. They communicated promptly, both on the telephone and in writing. At every step of the way, even though we were buyers, they were the first to inform us of changes, development"
 
 
 
 
 
 


Review 11 Apr 2019
Recommended by customer in IP21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Countryside property. With land.
 
Cost: £550000

"Difficult sale because of boundary confirmation issues but agent persevered and a good sale was achieved. "
 
 
 
 
Team:
Mike Sarson Kate Horan
 
 
 


Review 2 Apr 2019
Recommended by customer
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Redundant chapel Hockwold
 
Cost: £126000
 
 
 
 


Review 20 Mar 2019
Recommended by customer in NR16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached renovated and extend 17th century cottage
 
Cost: £320000
 
 
 
 


Review 21 Feb 2019
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1800's red brick Victorian house former public house on Victoria road, Diss.
 
Cost: £280000
 
 
Team:
Mike Sarson Carol Berry
 
 
 


Review 15 Feb 2019
Not Recommended by customer in IP24
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 1/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Part grade 2 listed detached house in conservation area.
 
Cost: £395000

"There were issues with Lano registry and blocked drains which did not get resolved to enable anticipated move date of Friday 28 sept. To be achieved. Very poor on behalf of agents and solicitors acting on behalf of sellers "
 
 
 
 
 
 


Review 12 Feb 2019
Recommended by customer in IP22
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Faloon House
Palgram.
4 bed detached house with garage.
 
Cost: £415000
 
 
 
 


Review 10 Jan 2019
Recommended by customer in NR16
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Rural barn convener
 
Cost: £650000

"Having both sold a property and new bought a property through T W Gaze I would have no hesitation in recommending them. "
 
 
 
 
 
 


Review 7 Dec 2018
Recommended by customer in IP22
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade 2 listed thatched house in village.
 
Cost: £452500

"Very helpful service. Supported organising visiting and process of sale occurring smoothly. Also very polite, courteous and friendly. "
 
 
 
 
 
 


Review 19 Nov 2018
Recommended by customer in IP21
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 19 Nov 2018
Recommended by customer in IP21
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Great service as always girls at Gaze. "
 
 
 
 
 
 


Review 12 Nov 2018
Recommended by customer in IP23
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Corner terrace former bakery. Interesting features, such as large cellar with bread oven.
 
Cost: £255000

"Thanks to all at T W Gaze for helping with this sale. "
 
 
 
 
 
 


Review 23 Oct 2018
Recommended by customer in IP22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Former Methodist chapel.
 
Cost: £100000
 
 
 
 


Review 15 Oct 2018
Recommended by customer in IP22
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Derelict cottage and 2.1 acres.
 
Cost: £226000

"I couldn't be happier with T W Gaze, Mike Sarson in particular whom my sister and myself dealt with!
He was simply fantastic throughout the whole process! I cannot give more glowing praise!"
 
 
 
 
Team:
Mike Sarson
 
 
 


Review 11 Oct 2018
Recommended by customer
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Farm barn and cottage for renovation.
 
Cost: £166000

"Always excellent service from Mike and his team. "
 
 
 
 
 
 


Review 9 Oct 2018
Recommended by customer in IP24
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II listed 4 bedroom property in village location overlooking green. Attractive cottage garden.
 
Cost: £395000

"All the team went 'the extra mile' to assist us with various issues including difficult and demanding buyers! We felt confident throughout that our best interests were always most important. Thank you for your help and support. "
 
 
 
 
Team:
Mike Carol
 
 
 


Review 4 Oct 2018
Recommended by customer in NR15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house in Norfolk village.
 
Cost: £310000

"Also mention Jordan and Jo details did state village had post office and shop but those had closed down. Unsure of when - maybe still open when particulars written. "
 
 
 
 
Team:
Kate Alison
 
 
 


Review 2 Oct 2018
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached house in Diss, Norfolk.
 
Cost: £296000
 
 
 
 


Review 2 Oct 2018
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House detached
Repaired / Extension potential.
 
Cost: £260000
 
 
Team:
Jordan Rowena
 
 
 

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