Where reputations count.
Ben Charles (Durham) Ltd - Sales
96 Claypath
Durham
County Durham
DH1 1RG
Estate Agents
Listed under:
Estate Agents
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About Us |
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| Reputations are not built overnight | ||
| In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative. Look for firms with a commitment to asking for feedback - good or bad - from their customers. We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review. Ask the firm for their side of the story. | ||
| Code of Practice | ||
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Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect. |
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| Sellers: Ombudsman: 67% | ||
| SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?) | ||
| Sellers: Fees: 100% | ||
| SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property? | ||
| Sellers: Buyer services: 67% | ||
| SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property? | ||
| Sellers: Particulars: 100% | ||
| SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property? | ||
| Sellers: Viewing: 75% | ||
| SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements? | ||
| Sellers: Offers: 50% | ||
| SELLERS Did the firm confirm all offers in writing (including email)? | ||
| Sellers: Marketing: 100% | ||
| SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)? | ||
| Buyers: Ombudsman: 100% | ||
| BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?) | ||
| Buyers: Marketing: 100% | ||
| BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)? | ||
| Buyers: Accuracy: 100% | ||
| BUYERS Did the firm give you accurate (i.e. not misleading) information about properties? | ||
| Buyers: Offer: 100% | ||
| BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)? | ||
| You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case. Nobody's perfect and some customers may not be completely sure about the answer. It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you. A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on. | ||
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Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?
Excellent 2
helpful 3
like 2
accept 1
advice 1
boxes 1
broken 1
buyers 1
calls 1
CharlesOne 1
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| These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Reviews that match your Budget | ||
| There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs. | ||
| This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need. | ||
| Customer Reviews | ||
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