Borland & Borland LLP - Sales

9a High Street
Emsworth
Hampshire
PO10 7AQ

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Borland & Borland LLP - Sales 9.4/100
18 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 18 reviews since 2007
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 9.4/10 Friendly Rating 9.4
The staff are friendly and give clear and helpful information
 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" 1st class in every way inc resale of property."   more
 
" Efficient and courteous."   more
 
" We chose them because they have been so very helpful, courteous and efficient when they acted for us several time previously and with much local knowledge."   more
 
" Good on the purchase but we did not get any viewings on property, they were selling for us."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 43%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 70%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 88%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 88%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alan 2
attended 2
Borland 4
Bound 4
courteous 2
Efficient 3
estate 3
extremely 3
Good 3
helpful 5
knowledge 2
local 3
market 2
professional 3
property 6
satisfied 2
selling 3
service 2
viewings 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Jun 2013
Recommended by customer in PO10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1890 end of terrace.
 

"1st class in every way inc resale of property."
 
 
 
 
 
 

Review 20 May 2013
Recommended by customer in PO10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow near centre of Ensworth.
 

"Efficient and courteous."
 
 
 
 
 
 

Review 17 May 2013
Recommended by customer in PO10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroomed terraced house with semi-detached garage in garden at end and access.
 

"We chose them because they have been so very helpful, courteous and efficient when they acted for us several time previously and with much local knowledge."
 
 
 
 
 
 

Review 17 May 2013
Recommended by customer in PO10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi detached house with garage 90ft garden. Needing modernisation.
 

"Throughout the whole process of selling the property the agents were very professional at all times. Very friendly, and a pleasure to deal with. At no time was I not aware of the situation with them. they were very informative and helpful."
 
 
 
 
 
 

Review 17 May 2013
Recommended by customer in PO9
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Buy 1950’s , 3 bed detached character property.
 

"Good on the purchase but we did not get any viewings on property, they were selling for us."
 
 
 
 
 
 

Review 16 May 2013
Recommended by customer in PO10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bedroom flat situated in an old converted house. Large bay lounge window parking space comes with.
 

"Borland & Borland are an excellent local traditional estate agents. Other estate agents that visited were all about the hard sell, wanting me to take mortgages out with them, pay extra for photos. They tried to dazzle me with flashy products, something I didn’t want Borland were perfect. Everything clear and concise just what I wanted, polite and professional & so helpful."
 
 
 
 
 
 

Review 15 May 2013
Recommended by customer in PO9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bed house in rural location in need of modernising and extension.
 

"Good. Not many real offer in this different market, but B+B arranged with viewings and got me there in the end!"
 
 
 
 
 
 

Review 14 May 2013
Recommended by customer in PO10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi with small garden in leafy stuffed. Ten minutes from shops and two minutes from buses.
 

"Showed me round house twice and then again to my daughter, attended twice with surveyor."
 
 
 
 
 
 

Review 8 Jan 2008
Recommended by customer in PO9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The property details were fine, but the accompanying plan was inaccurate."
 
 
 
 
 
 

Review 3 Dec 2007
Recommended by customer in PO9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Borland & Bound were exceptional in helping resolve the issues with the extremely poor solicitors we had employed. If it was not for their assistance and understanding the whole transaction may have foiled and certainly the traumatic moving day may have been much worse without them."
 
 
 
 
 
 

Review 26 Nov 2007
Recommended by customer in PO10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedrooms & granny annex.
 

"I was really impressed by Stephen’s and Alan’s professionalism and knowledge of the local housing market. Their advice was invaluably good and I felt free to consult them throughout both buying & selling processes. Knowing my house was full of antiques, they attended viewing sessions personally satisfied with my wishes not to erect a sale board. Both Alan and Stephen went beyond their functions as my estate agents. On several occasions Alan helped me move heavy cases of books and after completion Stephen dealt with an unsurprised problem replacing a collapsed drain on the property I sold. I have already recommended them. "
 
 
 
 
 
 

Review 22 Nov 2007
Recommended by customer in PO10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I would definitely recommend Borland and Bound to friends. They are extremely professional, very helpful and efficient unlike many estate agents around today!"
 
 
 
 
 
 

Review 21 Nov 2007
Recommended by customer in PO10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Thatched cottage
 

"I was very satisfied with service obtained."
 
 
 
 
 
 

Review 19 Nov 2007
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Honest & fair."
 
 
 
 
 
 

Review 16 Nov 2007
Recommended by customer in PO9
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house in a Mind Housing road in Hampshire village.
 

"I believe that from initially over priced property which led to delays in obtaining offers. However once a buyer was found, Borland & Bound provided a first rate service in holding the chain together and keeping me informed of progress."
 
 
 
 
 
 

Review 12 Nov 2007
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Thatched cottage
 
 
 
 
 

Review 12 Nov 2007
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Mr. Alan Bound – was extremely helpful, kind and considerate."
 
 
 
 
 
 

Review 9 Nov 2007
Recommended by customer in PO10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian cottage with recent addition of a front porch and back laundry area.
 
 
 
 
 
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