Whitton & Laing - Sales

20 Queen Street
Exeter
Devon
EX4 3SN

Estate Agents

Listed under:  Estate Agents
95% recommended   Rating Whitton & Laing - Sales 9.4/100
20 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 20 reviews since 2005
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.4/10 Knowledgeable Rating 9.4
The firm showed a good knowledge of local market conditions
 
Friendly 9.4/10 Friendly Rating 9.4
The staff are friendly and give clear and helpful information
 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Initial viewings of properties were fine but negotiation process; Whitton was tactless & a hindrance to exchange /completion."   more
 
" Very pleased with service received selling as executors of estate. "   more
 
" Whitton & Laing very supportive throughout sale, very emotional time as probate sale, property belonged to relative who had lived at flat all her life and had been the only family to live at this prop...."   more
 
" Of the three companies which we tried, W & L seemed infinitely more au fait with the sale of inner city property. All the staff were courteous, friendly & helpful at all times. The property was on the...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 85%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 60%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 82%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 67%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 50%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 86%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

(by 2
act 3
agreement) 2
approachable 3
asking 2
buyers 3
clients 2
Council 3
County 3
Devon 3
directed 2
efficient 2
excellent 3
Extremely 2
friendly 5
Guardianship 3
help 2
helpful 5
Laing 3
lots 2
market 2
notified 2
offers 2
professional 2
properties 4
property 5
Public 4
reliable 3
respect 2
sale 6
selling 2
service 7
telephone 2
W 2
Whitton 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Apr 2014
Not Recommended by customer in EX4
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 4/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 2/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Initial viewings of properties were fine but negotiation process; Whitton was tactless & a hindrance to exchange /completion."
 
 
 
 
 
 

Review 3 Apr 2014
Recommended by customer in EX2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930, 3 bed semi detached.
 

"Very pleased with service received selling as executors of estate. "
 
 
 
 
 
 

Review 28 Mar 2014
Recommended by customer in EX1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ex-council, flat, rust war. Ground floor flat, 5 bedrooms. Built in conservation area in Exeter where previous props bombed during WWII. Therefore frontage made to look like Georgian terrace property.
 

"Whitton & Laing very supportive throughout sale, very emotional time as probate sale, property belonged to relative who had lived at flat all her life and had been the only family to live at this property. Once offer accepted, buyers wanted quick sale as selling their own property, with help of Mark Super, excellent solicitors sale completed in just over 2 wks."
 
 
 
 
 
 

Review 26 Mar 2014
Recommended by customer in EX1
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom, semi detached, approx 30 years old. Inner city conservation area. No parking.
 

"Of the three companies which we tried, W & L seemed infinitely more au fait with the sale of inner city property. All the staff were courteous, friendly & helpful at all times. The property was on the market for a long time. I believe it was a niche market, property with no parking & an unfortunate neighbour. We brought our present home through W & L. They moved heaven & earth to get us in record time – for which we are most grateful."
 
 
 
 
 
 

Review 21 Mar 2014
Recommended by customer in EX5
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Friendly 8/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
A semi detached bungalow on a residential estate.
 

"We were cash buyers, given that this property was coming on the market. Offered full asking price and the sale went through easily. Had little dealings with Whilton and Laing but found them to be helpful."
 
 
 
 
 
 

Review 20 Mar 2014
Recommended by customer in EX5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached Victorian cottage. Central village location – Silverton.
 

"Went the extra mile to assist and answer all questions. Always pleasant & helpful, lots of local knowledge on the area and the property."
 
 
 
 
 
 

Review 20 Mar 2014
Recommended by customer in EX5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached Victorian, 3 bed cottage, fully renovated to a high standard in a pretty Devon village & garden & parking.
 

"We were delighted with the agents professional manner. We achieved nearly the asking price within 3 weeks. The only suggestion I have is not to pass on every small detail from the buyers as it was stressful, whilst working hard to return public calls & have lots of viewings."
 
 
 
 
 
 

Review 19 Mar 2014
Recommended by customer in EX2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached house. Poor state of repair. Ex-local authority house in Exeter.
 

"Whitton & Laing’s customer service is second to none."
 
 
 
 
 
 

Review 19 Mar 2014
Recommended by customer in EX4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bed flat near the University.
 

"Perfect service from Whitton and Laing."
 
 
 
 
 
 

Review 17 Mar 2014
Recommended by customer in EX4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1960’s detached 3 bed house in Pinhoe, Exeter.
 
 
 
 
 

Review 27 Apr 2005
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very helpful very friendly"
 
 
 
 
 
 

Review 30 Mar 2005
Recommended by customer in EX4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"A very trustworthy, long established firm who I have been using several times over many years."
 
 
 
 
 
 

Review 17 Mar 2005
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The firm act for Devon County Council in respect of the sale of clients properties as directed by the Public Guardianship office. They are reliable, friendly approachable and efficient."
 
 
 
 
 
 

Review 17 Mar 2005
Recommended by customer in EX4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The firm act for Devon County Council as agents to sell properties as appointed by the Public Guardianship office. They provide an excellent service and are friendly, reliable and approachable."
 
 
 
 
 
 

Review 17 Mar 2005
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The firm act for Devon County Council in respect of the sale of clients properties as directed by the Public Guardianship office. They are reliable, friendly approachable and efficient."
 
 
 
 
 
 

Review 16 Mar 2005
Recommended by customer in EX4
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Straight – no attempt to pressurise or mislead."
 
 
 
 
 
 

Review 16 Mar 2005
Recommended by customer in EX4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent service. Very mature and considered approach to all aspects of the sale."
 
 
 
 
 
 

Review 16 Mar 2005
Recommended by customer in EX4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large Edwardian town house.
 

"Very helpful, competent and professional."
 
 
 
 
 
 

Review 14 Mar 2005
Recommended by customer in EX7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Numerous problems with the condition of the property service & help provided by agents to overcome same extremely good. All offers notified by telephone (by agreement)."
 
 
 
 
 
 

Review 14 Mar 2005
Recommended by customer in EX4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Extremely happy with the service provided although offers were not notified in writing (by agreement) telephone notification was given with full advice."
 
 
 
 
 
 
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