The Wright Estate Agency - Sales

The Studio, Tennyson Court, Avenue Road
Freshwater
Isle of Wight
PO40 9UU

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating The Wright Estate Agency - Sales 9.8/100
15 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 15 reviews since 2007
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times

 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions

 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information

 
Helpful 9.9/10 Helpful Rating 9.9
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Very good advice and attention all staff very obliging. "   more
 
" Received excellent and friendly service and was kept informed every step of the way. Agents contacted me weekly even when there was no sale."   more
 
" Very happy with Wrights as a estate agent."   more
 
" All staff at the branch we spoke to at any time were most helpful and polite."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 75%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 86%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

estate 2
happy 2
service 2
Wright 2
238000 1
answer 1
branch 1
bungalow 1
buying 1
capable 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 Mar 2015
Recommended by customer in PO40
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow, freshwater bay, I.of.w.overlooking English channel with plot of land.
 
Cost: £385000

"Very good advice and attention all staff very obliging. "
 
 
 
 
 
 


Review 1 Aug 2014
Recommended by customer in PO41
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced, 2 bedroom bungalow with glimpses of sea.
 
Cost: £135000

"Received excellent and friendly service and was kept informed every step of the way. Agents contacted me weekly even when there was no sale."
 
 
 
 
 
 


Review 24 May 2014
Recommended by customer in PO39
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Edwardian semi on the Isle of Wight.
 
Cost: £230000
 
 
 
 


Review 15 May 2014
Recommended by customer in PO39
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £100000

"Very happy with Wrights as a estate agent."
 
 
 
 
 
 


Review 15 May 2014
Recommended by customer in PO40
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New apartment with private garden close to sea.
 
Cost: £220000

"All staff at the branch we spoke to at any time were most helpful and polite."
 
 
 
 
 
 


Review 15 May 2014
Recommended by customer in PO40
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Selling 2 bed semi detached 179k. Buying 3 bed bungalow 245k West Wight area.
 
 
 
 
 


Review 14 May 2014
Recommended by customer in PO90
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 14 May 2014
Recommended by customer in PO36
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi detached off road parking. Good size garden.
 
Cost: £170000

"I found all staff at Wright Estate Agency Freshwater very friendly and they were always ready to answer any questions I had. I am now buying a property with them and am pleased that I am working with them again."
 
 
 
 
 
 


Review 13 May 2014
Recommended by customer in PO6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A duplex flat. No parking.
 
Cost: £92500

"An excellent service. An excellent service as always - this firm is honest and trustworthy. We always try to buy through them i.e our buy to lets."
 
 
 
 
 
 


Review 13 May 2014
Recommended by customer in PO40
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New build 2 bed 2 bath luxury apartment one in a block of nine, built in freshwater bay, this being the fifth one sold by Wright Ltd.
 
Cost: £220000

"Wright Est. Agents have proven to be a very professional and capable company to deal with."
 
 
 
 
 
 


Review 18 Jan 2008
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very happy with the courteous using they dealt with the purchase."
 
 
 
 
 
 


Review 18 Jan 2008
Recommended by customer in PO40
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 16 Dec 2007
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very good service. They looked after me very well."
 
 
 
 
 
 


Review 16 Dec 2007
Recommended by customer in PO41
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house, no garage.
 
Cost: £295000

"238,000 sold semi detached 2 bed bungalow."
 
 
 
 
 
 


Review 10 Dec 2007
Recommended by customer in PO39
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
 
Cost: £275000
 
 
 
 

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