Belvoir Lettings Guildford - Lettings

Unit 2, 75 - 78 Woodbridge Road
Guildford
Surrey
GU1 4QH

Estate Agents

Listed under:  Lettings Agents
80% recommended   Rating Belvoir Lettings Guildford - Lettings 8.9/100
5 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 8.9 /10 Overall Rating 8.9/10
Based on 5 reviews since 2014
 
 
 
Professional 8.6/10 Professional Rating 8.6
The firm acted professionally at all times
 
Knowledgeable 8.6/10 Knowledgeable Rating 8.6
The firm showed a good knowledge of local market conditions
 
Friendly 8.8/10 Friendly Rating 8.8
The staff are friendly and give clear and helpful information
 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" This is the first time I have used Belvoir and I have been very pleased with their efficient service. They were able to find me a new tenant very quickly and kept me informed of all developments at al...."   more
 
" This was the first time I have used Belvoir as I have not been overly impressed by other letting agents and wanted to try someone new. I was completely delighted with the level of service I received a...."   more
 
" None."   more
 
" No comments."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 100%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 33%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 67%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 0%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 0%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 0%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 50%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Belvoir 2
Professional 2
service 3
able 1
agencies 1
comments 1
completely 1
correct 1
decision 1
delighted 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

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Review 28 Jan 2014
Recommended by customer in GU1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Two-bedroom, first-floor flat in Guildford.

"This is the first time I have used Belvoir and I have been very pleased with their efficient service. They were able to find me a new tenant very quickly and kept me informed of all developments at all times. So far I would say my decision to switch to Belvoir was correct. They were recommended to me by friends who have been similarly happy with the service they receive from another Belvoir office in Surrey."
 
 
Team:
Glenn Wakeham and his team
 
 
 

Review 27 Jan 2014
Recommended by customer in GU4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 Bedroom Ground Floor Flat, Guildford suburbs

"This was the first time I have used Belvoir as I have not been overly impressed by other letting agents and wanted to try someone new. I was completely delighted with the level of service I received and I would not hesitate to recommend them to others. They were professional, helpful, not in the slightest bit pushy. They had a really good range of services on offer which made them more flexible than other agencies and suited my needs.I feel that they worked extremely hard for the fee that they charged often going beyond expectation."
 
 
Team:
Glenn Wakeham
 
 
 

Review 25 Jan 2014
Not Recommended by customer in GU1
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Semi detached house

"None."
 
 
 
   Business Reply:
The tenant signed an pre agreement to lease clearly stating the property would be off the market.
The tenant was given the terms and conditions of the deposit scheme and prescribed info within the tenancy.
The tenancy was given to this tenant over 1 week before signed.
An inventory is available and a check in conducted with the tenant.
I believe this feedback is untrue and based around a delay on whether he was allowed to install a sky dish. The delay was 2 days as he originally asked and it was left for him to come back to us if there wasn't a dish already. 3 weeks later he contacted us asking why we hadn't contacted him but the assumption was the dish was there already. After he contacted us an answer was given in 48 hrs. I do not believe the tenant has genuinely answered the real questions.
 

Review 24 Jan 2014
Recommended by customer in GU4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 Bedroom Flat, Burpham

"No comments."
 
 
Team:
Jill and Glenn
 
 
 

Review 24 Jan 2014
Recommended by customer in GU1
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
flat

"Professional and friendly service."
 
 
Team:
Glen, Alex and Margo
 
 
 
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