Harrison Murray - Sales

13 Church Green Row, Church Green
Harpenden
Hertfordshire
AL5 2TW

Estate Agents

Listed under:  Estate Agents
93% recommended   Rating Harrison Murray - Sales 9/100
14 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
 9 /10 Overall Rating 9.0/10
Based on 14 reviews since 2004
 
 
 
Professional 9.2/10 Professional Rating 9.2
The firm acted professionally at all times
 
Knowledgeable 8.9/10 Knowledgeable Rating 8.9
The firm showed a good knowledge of local market conditions
 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information
 
Helpful 8.6/10 Helpful Rating 8.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Very pleased with the service given."   more
 
" Helpful, professional and friendly. Fun to work with."   more
 
" John Carni was very helpful with the purchase of my property."   more
 
" Harrison Murray offered an excellent level of service throughout, from initial viewing & valuation, managing viewings and driving to completion or particular note is the service provided by Judith, he...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 91%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 50%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

chain 2
Courteous 2
excellent 2
friendly 3
good 2
Helpful 7
k 2
offer 2
parties 2
pleasant 2
pleased 2
professional 4
service 5
solicitor 2
valuation 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Dec 2009
Recommended by customer in AL5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very pleased with the service given."
 
 
 
 
 
 

Review 16 Dec 2009
Recommended by customer in AL3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1892 Victorian link detached house & v modern & open plan inside.
 

"Helpful, professional and friendly. Fun to work with."
 
 
 
 
 
 

Review 11 Dec 2009
Recommended by customer in AL5
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"John Carni was very helpful with the purchase of my property."
 
 
 
 
 
 

Review 22 Jul 2004
Recommended by customer in AL5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 17 Jun 2004
Recommended by customer in HP15
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Harrison Murray offered an excellent level of service throughout, from initial viewing & valuation, managing viewings and driving to completion or particular note is the service provided by Judith, her tenacity & attention to detail ensured all parties were driven to completion expediently & efficiently."
 
 
 
 
 
 

Review 14 Jun 2004
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace with garage, 1998 built.
 

"After offer service great. Very helpful in liaising between buyer / seller & solicitors."
 
 
 
 
 
 

Review 9 Jun 2004
Not Recommended by customer in SK17
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Courteous & efficient, but perhaps they could have continued marketing to try for higher price. The final figure is £40 k less than the agent's valuation."
 
 
 
 
 
 

Review 9 Jun 2004
Recommended by customer in LU2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent service, will recommend them to friends. Very professional firm."
 
 
 
 
 
 

Review 8 Jun 2004
Recommended by customer in SG17
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom with single storey family room and utility room to rear.
 

"Kept in touch throughout, once offer accepted paperwork exchange quickly with introduction to solicitor. After sales very good, Judith was exceptional chasing up parties and played a big part in the early exchange and completion acting as go between."
 
 
 
 
 
 

Review 8 Jun 2004
Recommended by customer in AL5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"This is the first time I've dealt with estate agents and I'm very pleased with the service they gave me, and being helpful and pleasant each time I spoke to them."
 
 
 
 
 
 

Review 5 Jun 2004
Recommended by customer in LU1
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very pleasant and helpful at all times. Advised when the best time to put the house on the market. Kept me fully informed at all times."
 
 
 
 
 
 

Review 5 Jun 2004
Recommended by customer in AL3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very professional worked hard to complete the chain. Diplomatic when necessary. Always helpful, courteous and friendly."
 
 
 
 
 
 

Review 4 Jun 2004
Recommended by customer in AL5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very professional & friendly set up."
 
 
 
 
 
 

Review 4 Jun 2004
Recommended by customer in AL5
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern detached, four bedroomed house, quiet road overlooking field, extended front and rear, beautiful garden with pond.
 

"I bought and said through the firm. Despite a short chain, my purchaser took a long time. The firm were always very helpful, committed and their persistence paid off in the end. Their advice was good and most helpful in some cases fulfilling the role one would expect a solicitor to play, fortunately as we'd still be at it had this not been the case. My only doubt is the price we got for our sale."
 
 
 
 
 
 
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