Marchants - Sales

1 Keymer Road
Hassocks
West Sussex
BN6 8AE

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Marchants - Sales 9.6/100
25 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 25 reviews since 2010
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Marchants were excellent. Better the company we sold through."   more
 
" Excellent."   more
 
" Friendly, efficient and first class in every way. We were delighted with it."   more
 
" Agent was helpful but also considerate as this was a probate sale. Helped with best marketing “look” & liaised with warden on our behalf."   more
 
About Us

At Marchants estate agents we pride ourselves on our ability to provide you with an unrivalled friendly professional service, with our vast knowledge of the local property market having been established in the local area for over 70 years. Marchants Managing Partner and valuer Peter George has served the local community from the same Office since 1976.

The proprietors of Marchants estate agents Peter and Wendy George have the support of a dedicated team of staff who will be on hand to guide you through the sale of your home from start to finish.

We hope that you make the decision to choose Marchants and look forward to hearing from you. If you require any further information contact please do not hesitate to contact (01273) 843333.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 87%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 73%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 94%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 93%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 80%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

class 2
considerate 2
ensuring 2
Estate 2
Exactly 2
excellent 4
Friendly 2
good 2
help 2
helpful 4
highly 2
Marchants 6
market 2
professional 2
property 2
quick 2
sale 4
service 2
understanding 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Apr 2013
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow, village location, nice view and near garden.
 

"Marchants were excellent. Better the company we sold through."
 
 
 
 
 
 

Review 28 Mar 2013
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern 4 bedroom detached bungalow in sought after village location.
 

"Friendly, efficient and first class in every way. We were delighted with it."
 
 
 
 
 
 

Review 28 Mar 2013
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house in Clayton.
 

"Excellent."
 
 
 
 
 
 

Review 27 Mar 2013
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Top floor flat in block with warden, for the elderly. 2 bedrooms & lovely views but sloping ceilings.
 

"Agent was helpful but also considerate as this was a probate sale. Helped with best marketing “look” & liaised with warden on our behalf."
 
 
 
 
 
 

Review 27 Mar 2013
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A three bedroom link detached family home, close to mainline railway station and busroutes in Hassock. Shops all within walking distance.
 

"Feedback and help was adequate."
 
 
 
 
 
 

Review 27 Mar 2013
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom bungalow in Hassocks Sussex.
 

"Extremely helpful, understanding with a highly professional approach. As we live in the north home countries, we appreciated the help given in recommending and ensuring trades & professions required to carry out servicing and maintenance while the property was empty and on the market. All at no extra cost."
 
 
 
 
 
 

Review 25 Mar 2013
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed house.
 
 
 
 
 

Review 25 Mar 2013
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 25 Mar 2013
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flats, sheltered.
 
 
 
 
 

Review 3 Jan 2012
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom bungalow with secluded garden on 3 sides.
 

"Phones me as soon as the property came back on the market – were quick & reliable in their dealings with us & the vendor."
 
 
 
 
 
 

Review 22 Dec 2011
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi. 1950’s quiet road.
 
 
 
 
 

Review 21 Dec 2011
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A two bedroom detached 1919 & extended bungalow with garage & outbuilding in secluded plot & mature gardens in un-made lane, Ditchling, East Sussex.
 

"Exactly as agreed at the outset (and following historic valuation by principal a decade earlier) ensuring a very quick sale, at my agreed asking price to purchasers exactly suited to the location (neighbours comments)."
 
 
 
 
 
 

Review 21 Dec 2011
Recommended by customer in BH16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi-detached house in a village setting within walking distance of Southdowns and other villages also not far. ½ hr by car. Brighton.
 

"Very good service with the estate agents and staff who kept us informed all the time while negotiations being dealt with. Estate agents Marchants, 1 Keymer rd, Hassocks, BN6 8AE."
 
 
 
 
 
 

Review 20 Dec 2011
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow 2/3 bed fully updated – kitchen, bathroom, landscaped garden, large well stocked garden, garage, workshop, greenhouse, summerhouse.
 

"Marchants were absolutely professional in all aspects of the sale. Highly recommended. Polite, courteous and very helpful. The brochure produced was excellent."
 
 
 
 
 
 

Review 20 Dec 2011
Recommended by customer in BN45
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1952 ex-council semi in a village on the S Downs with lovely views.
 

"The agents Marchants were excellent & a particular member of staff a lady whom I never met – was very understanding of our requirement & knew the area well. As we were house hunting in a brand new & unknown area a long way from Devon, this was invaluable. She kept my morale up too; whom we were flagging & despondent."
 
 
 
 
 
 

Review 20 Dec 2011
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Third floor two bed.
 

"Very good"
 
 
 
 
 
 

Review 19 Dec 2011
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached 30’s house, 3 bedroom, in a 30’s close.
 

"We found Marchants to be most helpful. The whole process took same time owing to various problems with properties we made offers as but they were patient & considerate throughout & got us the price we hoped for."
 
 
 
 
 
 

Review 30 Sep 2010
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
 
 
 
 

Review 23 Sep 2010
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 22 Sep 2010
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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