"Not completely happy with service. Made to feel like a third party rather than clients. Did not return calls. On one occasion they called to ask if someone sitting outside our house could come inside to have a look. Also, after we accepted offer, buyers turned up for a second viewing which they had arranged with Cubitt & West but no-one abvised us."

"Fine , no problem helpful at all times."

"Photographs were taken and printed before I had time to reconsider. They were very good. The sale went quickly after several viewings. I didn’t get £240,000 that I really needed. I think the agents fees were excessive. The buyer complained that she couldn’t get through to the office so called me several time."

"Excellent service in sale of flat. All staff could not have done more to help in the sale. We live in W. Sussex area so your local help was very appropriate."

"The service was ok. They sold the property so that was a good outcome. There were not always a lot of people available in the office to do our viewings so sometimes. We did them ourselves. It worked in the end.
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"Very slow with initial marketing and website, phones, for sale board. Most viewings were carried out by ourselves due to staff shortage. All negotiations with final buyer were carried out by myself. The agent had no input."

"Excellent quality of photos and description on brochure. Found price range a bit confusing.
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"Cubbitt & West were more expensive than other estate agents. They did market it well with good pictures. We had to show a few viewings around ourselves as booked by agents for 6 pm. Didn’t make clear fees agreed were less VAT so bit of shock when quote came from solicitors."

"It was suggested the transaction would go through quickly if we used C & W own legal service – if then became apparently that C & W got a referral fee!"

"Efficient and helpful."

"In original leaflet property was described as having its own private garden. this should have said communal garden. Time was wasted & queries to established true facts & cost money."

"For me being an OAP. I had the reason they thought I was not “with it” but I was."

"Rubbish! They were not interested with my concerns. They got me a rubbish price, as they still get the same fees regardless of the price they got fro me. There was no contact with me, only regarding my buyers concerns, as they did not want to lose a sale. I had to ask them to send me my buyers offer in writing.
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"Excellent."

"Helpful and friendly."

"It took at least five attempts to get a correct description written and agreed. The property was empty as we were selling it following my mother’s death. On one occasion a light was left on after the estate agent left the property and on another occasion an overhead fan was also left on for at least 24 hours before this was discovered. Both we and our buyers were keen to exchange and complete as soon as possible after their offer was accepted. Unfortunately the estate agent gave our solicitor the wrong details for the buyers solicitor name and address and it then took just over a month to establish what had happened. This despite numerous phone calls from us and our solicitor. Our sale was therefore delayed by at least a month and during the first."

"Cubitt & West were terrible to deal with, made trying to agree things with buyer a nightmare. I complained to their head group Arun estates after finding the Havant branch manager rude & unresponsive. She never returned calls & would not reply to emails. I was on the varge of complaining to yourselves. I still feel I should have received a discount from the 1.5% I was charged for such awful service."

"One person in particular was rude & abrupt on the phone. We felt we were lied to throughout the buying process to the point we wanted to pull out."

"The fees were not explained in detail. I did not understand that I had to pay the fee based on what the property was marketed at and not the selling price. Very disappointed!"

"Always very approachable and helpful in the sale of our house."