Richwards - Sales

1 Coopers House, High Street
Henfield
West Sussex
BN5 9EQ

Estate Agents

Listed under:  Estate Agents
89% recommended   Rating Richwards - Sales 9.2/100
9 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.2 /10 Overall Rating 9.2/10
Based on 9 reviews since 2009
 
 
 
Professional 9/10 Professional Rating 9.0
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.1/10 Friendly Rating 9.1
The staff are friendly and give clear and helpful information
 
Helpful 8.7/10 Helpful Rating 8.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Richwards were by far the best estate agents we have come across. They were really helpful and at no point did we feel that we were being pressurised on any point of our purchase. I honestly felt as t...."   more
 
" No we haven't used them before but were more than happy with the service provided, and would recommend them to our friends. A very positive experience."   more
 
" After viewing and comments made by vendor plus general state of property Richwards were emailed to ask the vendors be made aware of need to comply with legal requirement to leave property ‘clean and e...."   more
 
" Excellent at all times."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 33%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 83%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 50%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 67%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

helpful 4
honestly 2
needed 2
property 3
Recommend 2
Richwards 3
vendor 2
‘clean 1
acceptable 1
acting 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Jan 2014
Recommended by customer in BN5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid-terrace 4 bedroom house, west susse.

"Richwards were by far the best estate agents we have come across. They were really helpful and at no point did we feel that we were being pressurised on any point of our purchase. I honestly felt as though Richwards had both ours and the sellers best interests at heart. Being a local village estate agents made them a cut above the rest and for the first time they dispelled the common perception of the typical 'estate agents'! We can't sing their praises enough and they will be used to sell our property when the time comes."
 
 
Team:
Simon, Martin, Matt
 
 
 

Review 17 Dec 2013
Recommended by customer in Bn5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace.

"No we haven't used them before but were more than happy with the service provided, and would recommend them to our friends.
A very positive experience."
 
 
Team:
Simon and Matt
 
 
 

Review 13 Oct 2013
Not Recommended by customer in BN5
 
 
Satisfaction Ratings
 
Professional 3/10
The firm acted professionally at all times
Friendly 3/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroomed detached house in village.
 

"After viewing and comments made by vendor plus general state of property Richwards were emailed to ask the vendors be made aware of need to comply with legal requirement to leave property ‘clean and empty’. Agents replied they had conveyed message, stating vendors were ‘a lovely couple who would not intend to do anything other than the acceptable thing’. However on moving in it was plain this had not been so we had been deceived. Deep and comprehensive cleaning was needed, rubbish was left. We understand the meaning of caveat emptor, and that the agent is acting for the seller, but we feel that Richwards did not act honestly and were offhand when we registered our disgust at the state of the property on completion. We were treated with indifference."
 
 
 
 
 
   Business Reply:
We are disappointed to receive this negative feedback, as our rapport throughout the purchase process with [the client] was excellent. Whilst we have every sympathy that the house may not have been left in the condition that they would have expected upon legal completion, the agent cannot really be held responsible and this was very politely highlighted on their visits to the office after the event.
 

Review 26 Sep 2013
Recommended by customer in BN6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached chalet bungalow in Hworpier Point large garden.
 

"Excellent at all times."
 
 
 
 
 
 

Review 18 Sep 2013
Recommended by customer in RH15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sold cottage in super rural area. Brought lovely bungalow near family.
 

"Simon and team were great. Recommend to anyone."
 
 
 
 
 
 

Review 10 Sep 2013
Recommended by customer in BN5
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large three bedroom bungalow-detached. Close to centre of village.
 

"Our agent couldn’t have done more-he was helpful, courteous and attentive."
 
 
 
 
 
 

Review 6 Nov 2009
Recommended by customer in BN5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow with garage plenty parking good size garden.
 

"Richwards were very helpful in every aspect. I would not hesitate using them again."
 
 
 
 
 
 

Review 4 Nov 2009
Recommended by customer in BN44
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedrooms built by previous owners.
 

"Not sure what happened between agent and vendor but things got very frosty towards the end. However, it appeared the vendor wasn't cooperating rather than the agent."
 
 
 
 
 
 

Review 4 Nov 2009
Recommended by customer in BN5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Danny was incredibly helpful and did not mind when we needed several viewings. Very professional and if I sold my property, I would look at using them as my agent."
 
 
 
 
 
 
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