Kent Estate Agencies, Kent New Homes and Kent Prestige Homes - Sales

99 Mortimer Street
Herne Bay
Kent
CT6 5ER

Estate Agents

Listed under:  Estate Agents
96% recommended   Rating Kent Estate Agencies, Kent New Homes and Kent Prestige Homes - Sales 9.3/100
52 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
 9.3 /10 Overall Rating 9.3/10
Based on 52 reviews since 2006
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 9.5/10 Friendly Rating 9.5
The staff are friendly and give clear and helpful information
 
Helpful 9.2/10 Helpful Rating 9.2
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Elliot was very helpful throughout the process. As we are new to the area Elliot provided lots of local information. Liaison between us, Elliot and our sellers was excellent. Elliot was very professi...."   more
 
" Kieron and the team were polite and helpful throughout the process and did all they could to get us to our dream house."   more
 
" Good service, prompt, efficient, courteous and helpful."   more
 
" The team in kents show outstanding customer service from start to finish of our move. I would highly recommend them."   more
 
About Us

Share in our Success - With approaching 50 years' experience we have the resources and client base to achieve a high success rate in getting sales to completion.

Your Success is Important to us - We listen carefully to your needs and use modern methods and traditional values to ensure you complete your Home Move successfully with no nasty surprises.

Success with Professionalism, Quality and Reliability - You can Trust and have Confidence in our service, because our Herne Bay Office has gained the status of being an NAEA Licensed Estate Agent Office working to The Property Ombudsman for Residential Sales Code of Practice and as a member office has the marketing resources of the Guild of Professional Estate Agents network of 700 offices.

Keeping you informed - We provide you with access to professional knowledge and information via qualified Valuers and a qualified Customer Service team supported by an online property tracking service. Contact us for advice on selling or buyi
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 86%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 95%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 93%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 48%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 73%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10/10 2
Agencies 3
bay 9
branch 3
buyer 2
buying 3
communication 2
courteous 3
customer 3
difficult 2
easy 2
efficient 3
Estate 6
excellent 10
extremely 3
Fantastic 2
fault 2
friendly 3
Good 8
Great 2
happening 2
helpful 13
Herne 7
highly 2
honest 2
informed 3
Kent 9
Kieron 4
knowledgeable 2
local 2
market 3
Mattie 4
Pepper 2
phone 2
Pictures 2
pleasant 3
pleased 2
polite 2
process 4
professional 8
property 7
recommend 4
sale 7
selling 4
service 14
smoothly 3
sold 5
team 6
thanks 3
transaction 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 Jun 2018
Recommended by customer in CT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern detached chalet style house. 3-4 bedrooms.
Ground floor room for use as family room as bedroom. Short walk from sea front and town center. Nice quiet road.
 

"Elliot was very helpful throughout the process.
As we are new to the area Elliot provided lots of local information. Liaison between us, Elliot and our sellers was excellent. Elliot was very professional and a pleasure to work with."
 
 
 
 
Team:
Elliot
 
 
 

Review 27 Mar 2018
Recommended by customer in CT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sold modern 5 bed detached - sold £500K bought 3 bed detached (On seafront).
 
 
 
 
 

Review 9 Feb 2018
Recommended by customer in CT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Rural property with land - East Kent.
 

"Kieron and the team were polite and helpful throughout the process and did all they could to get us to our dream house."
 
 
 
 
Team:
Kieron Matty Elliott
 
 
 

Review 8 Feb 2018
Recommended by customer in CT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced.
Completely renovated sold.
Detached.
Bought.
 
 
 
 
 

Review 25 Oct 2017
Recommended by customer in CT3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house in traditional "Vernacular". 4 beds, large rooms. Courtyard property in rural setting.
 

"Good service, prompt, efficient, courteous and helpful."
 
 
 
 
 
 

Review 11 Sep 2017
Recommended by customer in Ct66
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Not sure which property you are asking about but the one I bought is 5 bedroom semi detached town house

"The team in kents show outstanding customer service from start to finish of our move. I would highly recommend them."
 
 
Team:
Elliot, Kieron, mattie
 
 
 

Review 4 Sep 2017
Recommended by customer in CT6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We sold a large detached 4 / 5 bedroom house located in the village of herne. The house we purchased was a 3 bedroom detached house nearby in broomfield, which was also marketed by the same agent.

"To select our agent we visited all of the various offices in herne bay to evaluate them. We felt that Kent Estate Agents had friendly and knowledgeable staff, and a well presented office in a central location.
Communications with the agents remained excellent throughout, as they kept us informed about potential buyers and arranged and did viewings for us. Once a buyer was found, and once we had found a property to purchase, they made special efforts to assist in resolving issues from searches and surveys in order to allow us to get to exchange and completion as early as possible. It was helpful that they represented both us selling our house and the seller of the house we were buying, and were clearly motivated to ensure things progressed as smoothly as possible."
 
 
Team:
Kieron, Ashley, Elliot, Mattie
 
 
 

Review 29 Aug 2017
Recommended by customer in CT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A victorian semi-detached house, recently decorated in great condition

"Kent Estate Agents in Herne bay were incredibly professional and efficient during the purchase and sale of the house. They regularly chased solicitors on both sides and were in control of the transaction throughout the whole process. Mattie-May in the office was incredible and made the process of buying and selling a breeze. The best we've ever encountered."
 
 
Team:
Mattie-May, Kieron
 
 
 

Review 24 Aug 2017
Recommended by customer in CT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bed detached with extension
 

"Faultless service.
Total communication
Clear description.
Great photos.
Excellent all round, Company and staff."
 
 
 
 
 
 

Review 6 Jun 2017
Recommended by customer in CT6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow with garage long drive. Added conservatory.
Lovely bay window in the lounge. Enough garden to lay out as required.
 
 
 
 
 

Review 1 Jun 2017
Recommended by customer in CT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi-detached house in a seaside town.
 

"Kept well up to date with sale
-make an excellent team.
-sale went through smoothly thanks to Mattie and Elliott's hard work. "
 
 
 
 
 
 

Review 4 Apr 2017
Recommended by customer in RT6
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed bungalow herne bay kent.
 
 
 
 
 

Review 9 Dec 2016
Recommended by customer in CT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large detached residence with detached garage.
 
 
 
 
 

Review 9 Dec 2016
Recommended by customer in CT6
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Dormer bungalow in large grounds in semi-rural area of Marne.
 
 
 
 
 

Review 23 Feb 2016
No Recommendation by customer in CT6
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
X 2 bedroomed bungalow, x small county and rear garden, x off road parking, x minor sea view.
 

"Average conveyance only."
 
 
 
 
 
 

Review 7 Dec 2015
Recommended by customer in CT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed, modern terrace village location.
 

"Fantastic service helpful throughout with chasing the whole chain to progress the sale."
 
 
 
 
 
 

Review 17 Jul 2015
Recommended by customer in CT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 2 Apr 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached Herne Bay
 

"I am never going to gives you 10/10 as you’d all be asking for more money! Everyone at Tankerton & Herne Bay was professional, courteous & oftimes funny, which helps in a situation that causes many to tear their hair out- mine is intact! Well done."
 
 
 
 
 
 

Review 18 Mar 2015
Recommended by customer in CT6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detatched 4 bedroom house in Herney Bay on Stillwater Park development.
 

"Kieran and his team provided a 1st class service. I would have no hesitation recommending them to anyone else. Keep up the good work!"
 
 
 
 
 
 

Review 18 Mar 2015
Recommended by customer in CT5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 5 bedroom family home.
 

"Excellent service, professional & friendly house went on the market on Wednesday evening & was sold by Saturday."
 
 
 
 
 
 
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