Norgans Surveyors and Estate Agents - Sales

8 Brand Street
Hitchin
Hertfordshire
SG5 1HX

Estate Agents

Listed under:  Estate Agents
80% recommended   Rating Norgans Surveyors and Estate Agents - Sales 8.6/100
15 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
 8.6 /10 Overall Rating 8.6/10
Based on 15 reviews since 2004
 
 
 
Professional 8.5/10 Professional Rating 8.5
The firm acted professionally at all times
 
Knowledgeable 8.9/10 Knowledgeable Rating 8.9
The firm showed a good knowledge of local market conditions
 
Friendly 8.9/10 Friendly Rating 8.9
The staff are friendly and give clear and helpful information
 
Helpful 8.1/10 Helpful Rating 8.1
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" A very professional and friendly company in Hitchin."   more
 
" I have dealt with Norgans on several occasions during the past few years. Most of the staff have been there for many years and know me by name. I have always found them to be helpful, professional, p...."   more
 
" This is the second time we have used norgans estate agent and there service and attitude is faultless would recommend them 110% ."   more
 
" We were concerned to learn that our buyer (a local landlord) was maintaining the estate agents website and had access to details of our purchase through a personal relationship with the management. Ho...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 80%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 71%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 60%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

estate 2
extremely 2
friendly 4
good 3
helpful 6
Hitchin 2
impressed 2
members 2
Norgans 6
occasions 2
professional 5
progress 2
property 3
recommend 2
sale 3
sell 2
seller 2
service 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Jul 2014
Recommended by customer in SG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom – semi detached. Village location.
 

"A very professional and friendly company in Hitchin."
 
 
 
 
 
 

Review 11 Jul 2014
Recommended by customer in SG6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached bungalow in Hitchin

"I have dealt with Norgans on several occasions during the past few years. Most of the staff have been there for many years and know me by name. I have always found them to be helpful, professional, personable and reliable. They know the area and the market extremely well and have certainly used their knowledge and expertise to my benefit, whilst ensuring that they fulfil and maintain their professional obligations and relationships.
I have no hesitation in recommending them to anyone who wishes to buy or sell a property."
 
 
Team:
Barry, Declan, Lucie
 
 
 

Review 9 Jul 2014
Recommended by customer in SG19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached property

"This is the second time we have used norgans estate agent and there service and attitude is faultless would recommend them 110% ."
 
 
Team:
lucy
 
 
 

Review 4 Jun 2004
Not Recommended by customer in SG4
 
 
Satisfaction Ratings
 
Professional 3/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We were concerned to learn that our buyer (a local landlord) was maintaining the estate agents website and had access to details of our purchase through a personal relationship with the management. However, we found the service of other members of staff to be good."
 
 
 
 
 
 

Review 21 Apr 2004
Recommended by customer in TQ14
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I have used the firm on 2 occasions & been very impressed by their professional, friendly & helpful manner."
 
 
 
 
 
 

Review 20 Apr 2004
No Recommendation by customer in SG5
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Sometimes lacking in providing updates."
 
 
 
 
 
 

Review 19 Apr 2004
Recommended by customer in SG4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Extremely helpful and friendly."
 
 
 
 
 
 

Review 17 Apr 2004
Recommended by customer in SG5
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Norgans made numerous arrangements for viewings & were always prompt to inform us of progress. We were happy with the service they provided."
 
 
 
 
 
 

Review 17 Apr 2004
Recommended by customer in SG5
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Good service is that Norgans ensured they kept vendor informed of progress with the sale of our property and were proactive in keeping us informed of the situation."
 
 
 
 
 
 

Review 16 Apr 2004
Recommended by customer in SG5
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very helpful people, giving accurate answers to questions."
 
 
 
 
 
 

Review 15 Apr 2004
Recommended by customer in SG4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Helpful and responsive. Calls efficiently answered by different members of staff. We did not hear of some contents that seller wanted to sell."
 
 
 
 
 
 

Review 15 Apr 2004
Recommended by customer in SG5
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 15 Apr 2004
Recommended by customer in SG4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930’s Art Deco style.
 

"I found Norgans to be very professional – the best of the agents in Hitchin. I would use them again & recommend them to friends. They were open & honest in their dealings with me and the seller."
 
 
 
 
 
 

Review 14 Apr 2004
Recommended by customer in AL7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We were very impressed with the way Norgans handled our sale. The staff were all very helpful & worked well together as a team."
 
 
 
 
 
 

Review 13 Apr 2004
No Recommendation by customer in SG5
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Generally good although they did not assist in any sales chasing after the sale was agreed. However we were fortunate with the quality of the buyers and the bottom of the chain. The property Lister was both professional and friendly towards my mother which gave her reassurance. "
 
 
 
 
 
 
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