Williams & Goodwin The Property People - Sales

1 - 2 Market Buildings, Stanley Street
Holyhead
Gwynedd
LL65 1HH

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Williams & Goodwin The Property People - Sales 9.4/100
6 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 6 reviews since 2010
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times
 
Knowledgeable 8.3/10 Knowledgeable Rating 8.3
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Property was on the market for 3 years- only the one offer rec'd. Process delayed due to buyers having appointed a ‘conveyancing’ firm – this proved difficult during which time our agents were very he...."   more
 
" I found the estate agents particularly good at contacting the solicitors to push the sale through and checking up what was happening. They also quickly raised any questions we had with the vendors and...."   more
 
" Excellent. There was plenty of communication about what was going on regarding the hold up from the sellers end."   more
 
" Williams & Goodwin were excellent. I am experienced business consultant. Only negative was they did not inform me of local authority grants in the area which may have effected my decisions. By contras...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Marketing: 0%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Excellent 2
g 2
Goodwin 2
local 2
market 2
Property 3
selling 2
service 2
Williams 2
‘conveyancing’ 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Oct 2013
Recommended by customer in LL65
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace town house ¾ bed – no garage or garden.
 

"Property was on the market for 3 years- only the one offer rec'd. Process delayed due to buyers having appointed a ‘conveyancing’ firm – this proved difficult during which time our agents were very helpful."
 
 
 
 
 
 

Review 27 Sep 2013
Recommended by customer in LL65
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Part of a former farm house. Outbuildings form a second dwelling in separate owner. Location close to beach and isolated from other property fairly unique.
 

"I found the estate agents particularly good at contacting the solicitors to push the sale through and checking up what was happening. They also quickly raised any questions we had with the vendors and gave us contacts for e.g. a builder, & surveyor. We didn’t really ask them about local market condition. Hence the neutral score."
 
 
 
 
 
 

Review 17 Sep 2013
Recommended by customer in LL65
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Rural with mountain views detached.
 

"Excellent. There was plenty of communication about what was going on regarding the hold up from the sellers end."
 
 
 
 
 
 

Review 16 Sep 2013
Recommended by customer in LL65
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached bungalow, small garden in need of updating & decoration in small village. Good for 1st time buyer. Far Northern part of the Isle of Anglesey built 1969.
 

"Williams & Goodwin were excellent. I am experienced business consultant. Only negative was they did not inform me of local authority grants in the area which may have effected my decisions. By contrast I was also selling a property in Caterham Surrey at the same time-the contrast in service was dramatically different. I found the Caterham branch of Bairstow Eves unresponsive, inaccurate, failing to inform and deceitful and have complained and withheld part of their fee."
 
 
 
 
 
 

Review 3 Dec 2010
Recommended by customer in LL65
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house on Estate in Valley, Ynys Mon.

"I was extremely happy with the service I received from all the staff in Williams & Goodwin, Holyhead. I have not used the company before, but I have recommended them to other people, and, when the occasion arises, I wouldn't hesitate using them again."
 
 
Team:
Julie, Rhian, Catrin
 
 
 

Review 30 Nov 2010
Recommended by customer in LL64
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large two storey, end terrace house, close to the beach.

"I think the agents should show viewers around the property at all times on behalf of the vendor/s, and should make it their duty to familiarise themselves with the property they are selling."
 
 
Team:
Shirley Morris, Julie, Rhian
 
 
 
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