Town & Village Properties - Sales

87a High Street, Needham Market
Ipswich
Suffolk
IP6 8DQ

Estate Agents

Listed under:  Estate Agents
97% recommended   Rating 9.6/10
88 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 88 reviews since 2013
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions

 
Friendly 9.5/10 Friendly Rating 9.5
The staff are friendly and give clear and helpful information

 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" I was particularly impressed with the way you kept on top of proceedings during a lengthy process, even with changes of personnel. Everyone was on top of things. Whoever I spoke to was knowledgeable a...."   more
 
" Gardens at front and rear. "   more
 
" Although a little further afield than the usual area of operation, the estate agents provided a first class service throughout the process of selling my property. From the very first meeting to off...."   more
 
" We received an outstanding service from Richard and all his team. Problems were dealt with efficiently and the professionalism and friendly service was a credit to them all. Thank you for all your eff...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 84%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 99%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 81%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 97%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 99%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 86%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 45%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 90%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 92%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 2
achieve 3
additional 2
advice 5
approach 4
best 8
communication 4
Debbie 6
difficult 5
Efficient 4
estate 11
excellent 7
Extremely 6
Fantastic 4
friendly 16
good 10
great 7
happy 5
helpful 18
highly 5
informed 5
market 5
marketing 4
offer 6
people 4
phone 4
pleased 4
process 9
professional 22
Properties 4
property 13
purchase 7
questions 4
quickly 5
really 4
recommend 12
regular 4
Richard 11
sale 8
sell 5
selling 8
service 16
showed 4
Sold 6
successful 5
team 15
Thank 11
town 21
Village 21
working 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 Nov 2019
Recommended by customer in IP14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Timber - Framed old village cottage.
 
Cost: £252000

"I was particularly impressed with the way you kept on top of proceedings during a lengthy process, even with changes of personnel. Everyone was on top of things. Whoever I spoke to was knowledgeable and friendly, and understanding of my concerns while still maintaining a professional attitude towards the seller and solicitors etc.
Thank you for making me feel I was in safe hands, even thorough stressful times!"
 
 
 
 
Team:
Ben Debbie Sonya
 
 
 


Review 18 Sep 2019
Recommended by customer in IP6
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Late 18th century, consisting of two attached properties joined and linked to a third property not owned by us. Access by steps from the road with own parking.
 
Cost: £320000

"Gardens at front and rear. "
 
 
 
 
Team:
Richard Jacques Sonya Weir
 
 
 


Review 7 Sep 2019
Recommended by customer in IP4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached house in NE Ipswich.
 
Cost: £334000
 

"Although a little further afield than the usual area of operation, the estate agents provided a first class service throughout the process of selling my property.

From the very first meeting to offer selling advice and subsequent photography right through to negotiating with potential purchasers, the level of service provided was exemplary.

Progress updates were regular and informative, telephone calls and e-mails were always polite and helpful.

Put simply this is an agency that does things properly. They are courteous, professional and successful.

Every member of the team is committed to ensuring that the vendor feels valued as a client and that nothing is too much trouble.

The reputation that is attached to the estate agency business is not great.

Town & Village Properties is the exception. They deserve every success and I would happily recommend their services wholeheartedly.


"
 
 
Team:
Richard Jaques, Debbie Collins, Sonia Weir, Ben Hopkins
 
 
 


Review 8 Aug 2019
Recommended by customer in IP6
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We received an outstanding service from Richard and all his team. Problems were dealt with efficiently and the professionalism and friendly service was a credit to them all. Thank you for all your efforts to obtain a successful conclusion in spite of the many difficulties on the way. "
 
 
 
 
Team:
Richard Jacques Debbie Sonya
 
 
 


Review 13 Jul 2019
Recommended by customer in IP4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi, large conservatory in Ipswich
 
Cost: £280000

"We've found all the team at Town and village very helpful and patient.
They've been particularly helpful during a very protracted conveyancing process and we are so pleased that we have had their assistance during this stressful time!"
 
 
 
 
Team:
Richard Debbis Sonya
 
 
 


Review 3 May 2019
Recommended by customer in IP6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed detached on edge of estate in small town.
 
Cost: £253000
 
 
 
 


Review 8 Apr 2019
Recommended by customer in IP6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Country village old beams - open fireplace.
 
Cost: £280000
 
 
 
 


Review 21 Mar 2019
Recommended by customer in IP23
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Barn conversion
Rural location
Land potential
Listed building.
 
Cost: £685000
 
 
Team:
Richard Debbie
 
 
 


Review 18 Feb 2019
Recommended by customer in ip14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached cottage in Suffolk near Needham Market.

"Town and Village were professional,knowledgable and friendly.
They supported us from start to finish of the selling process building a good repour with us along the way.

We liked the personal approach of the team compared to larger estate agents.

We would not hesitate to highly recommend Town and Village and would certainly not hesitate to use them in the future.
"
 
 
Team:
Richard Debbie Sonya
 
 
 


Review 14 Jan 2019
Recommended by customer in IP6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bed detached bungalow.
 
Cost: £220000

"We found this agent to be very honest and professional, unlike some we have dealt with in the past."
 
 
 
 
 
 


Review 3 Jan 2019
Recommended by customer in IP6
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom detailed
Built 1968
Rural location.
 
Cost: £337000

"Excellent service provided by Richard Jaquts and Supporting team (Debble, Sonya)
Very professional."
 
 
 
 
 
 


Review 3 Jan 2019
Recommended by customer in IP6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two Bedroom Apartment
 
Cost: £145000
 

"Great service from Town and Village Properties. Always on hand to any questions and offer advice. Would recommend them if you are looking to sell or buy a property."
 
 
Team:
Richard, Sonya and Debbie
 
 
 


Review 7 Dec 2018
Recommended by customer in IP6

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Townhouse in small toen
 
Cost: £300000
 

"This was a very stressful and long house purchase and Richard and Debbie were sympathetic to our numerous phone calls
At times it seemed like an impossible situation but they did their best to resolve many of the issues that arose"
 
 
Team:
Debbie and Richard
 
 
 


Review 24 Oct 2018
Recommended by customer in IP6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
C 16th timber framed, thatched farmhouse. Rural, image.
 
Cost: £367000

"Could not rate Town & Village highly enough.
Excellent communication throughout. Extremely professional. Wouldn't hesitate in using them. "
 
 
 
 
Team:
Richard Debbie
 
 
 


Review 23 Oct 2018
Recommended by customer in IP6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Thatched cottage in rural area.
 
Cost: £370000

"Excellent service and support. A great company. Well worth the review. "
 
 
 
 
 
 


Review 30 Sep 2018
Recommended by customer in IP6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Renovated rural Semi Detached Farm workers cottage, Gosbeck.
 
Cost: £290000
 

"Town and Village were a local firm who understood the local market, and how best to market our property.

Helpful, friendly - and supportive whilst dealing with 'difficult' buyers. At one time advising that we may wish to re market as the buyers were described as 'not good buyers'.


We stuck with the buyer and Estate agent became a buffer zone...

Efficient completion day, supporting us to ensure we had sufficient time to move out.

Thanks"
 
 
Team:
Richard, Sonya and Debbie
 
 
 


Review 25 Sep 2018
Recommended by customer in IP14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in _ringshal. Large detached.
 
Cost: £35400000
 
 
Team:
Richard Debbie Sonya
 
 
 


Review 18 Sep 2018
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 16 Jul 2018
Recommended by customer in IP6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached bungalow in rural town.
 
Cost: £200000

"Excellent service."
 
 
 
 
 
 


Review 23 Jun 2018
Recommended by customer in CM3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cottage in Debenham, Suffolk.

"Thank you Richard, Debbie and Sonia for a faultless service.

Our cottage took a while to sell due to a dip in demand but you kept us informed at every stage and worked really hard to keep our property in high profile.

You answered our calls quickly too, always one of you there and your all-important communication never failed.

We cannot believe the difference between your friendly yet professional service and that of other agents we have used. We have no hesitation in recommending you to anyone thinking of selling their property.

We wish you well and thank you again.

"
 
 
Team:
Richard, Debbie, Sonia
 
 
 

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