Streets Ahead Scotland Ltd - Lettings

315 High Street
Kirkcaldy
Fife
KY1 1JL

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating Streets Ahead Scotland Ltd - Lettings 9.8/100
4 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 4 reviews since 2013
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" Very helpful informative."   more
 
" It was fine and what we wanted! They kept us informed of progress."   more
 
" Excellent"   more
 
" This has been my first venture into being a landlord and i was aware it could be quite a daunting procedure, i felt that i would prefer to have someone manage the situation for me and Streets Ahead w...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 100%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 50%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 100%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

wanted 2
acquaintance 1
advertising 1
agreement 1
Ahead 1
aware 1
board 1
brief 1
carpeting 1
choice 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 27 Nov 2013
Recommended by customer in KY1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed ground floor at local Harbour.
 

"Very helpful informative."
 
 
 
 
 
 

Review 27 Nov 2013
Recommended by customer in KY1
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Ground floor apartment.
 

"It was fine and what we wanted! They kept us informed of progress."
 
 
 
 
 
 

Review 26 Nov 2013
Recommended by customer in KY2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 flats
 

"Excellent"
 
 
 
 
 
 

Review 16 Nov 2013
Recommended by customer in KY11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
The property is a 3 bedroomed terraced house built around 1970 in Rosyth , Fife. It has a small extension to the kitchen and a compact rear garden enclosed by a wooden fence with a shed , drying green and patio looking out to a grassed area.

"This has been my first venture into being a landlord and i was aware it could be quite a daunting procedure, i felt that i would prefer to have someone manage the situation for me and Streets Ahead were recommended by an acquaintance with some knowledge of the market. I wanted to ensure that everything was legal, above board and safe and Vanessa Mcgregor who mainly dealt with me from the start immediately impressed me with her knowledge , professionalism and also her friendly manner when pointing out some of the many details which i either had overlooked or hadn't considered , she even offered much valued opinions on decor and carpeting which i duly took on board. I also found myself in total agreement about her opinions on choice of tenant and after only a brief period of advertising a tenant was found with a family who seemed ideal and indeed have just signed for another six months lease.
There may be some room for improvement somewhere in this company but so far i can't see what they could have done to make my life as a landlord any easier, they have always been on the other end of the phone for me or have gotten back to me as soon as possible if iv'e had any queries. Granted my present tenant seems to be a sensible reliable woman and iv'e had no issues whatsoever, but that was down to Vanessa's recommendation in the first place.
In short i would have no hesitation in recommending Streets Ahead to any other prospective (or otherwise) landlords ."
 
 
Team:
Vanessa Magregor
 
 
 
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