Grant & Co - Sales

Lanark House, 17 New Street
Ledbury
Herefordshire
HR8 2DX

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Grant & Co - Sales 9.7/100
249 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 249 reviews since 2011
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times

 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Richard was a pleasure to deal with. Wish all estate agents were like him."   more
 
" Richard and the team at Grant and Co were friendly and professional at all stages through through the selling process. We received impressive professional guidance and recommendations to ease the sal...."   more
 
" Staff were always pleasant and helpful. Replied to queries in a timely manner .Kept us informed on important issues and gave professional advice when asked .I would be happy to recommend Grant and Co ...."   more
 
" I’m lucky to have used Grant & Co on the selling and purchasing of the last 3 properties Ive owned. On all occasions their service and professionalisms has been excellent. A really good company for...."   more
 
About Us


Grant & Co are Ledbury estate agents with property for sale in Herefordshire and the adjoining Three Counties region. As bespoke estate agents dealing with quality homes for sale, we specialise in country house, rural & equestrian property. We provide a professional service with an excellent track record.
1 - Dynamic & Professional team
2 - Partner contact from start to finish.
3 - Motivated team for best sale price.
4 - London office, PR & media facility
5 - Local knowledge, national reach.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 82%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 72%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 94%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 82%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 70%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 86%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 5
advice 14
agreed 5
attention 6
attentive 5
best 7
bought 5
brilliant 5
brochure 9
buyer 7
buyers 16
certainly 6
class 5
communication 13
complicated 5
conclusion 6
courteous 7
definitely 10
difficult 10
efficient 19
estate 17
Excellent 50
extremely 13
finish 10
friendly 32
good 34
Grant 48
happy 15
helpful 50
highly 16
informed 19
knowledgeable 10
market 13
marketing 12
parties 10
process 34
professional 72
property 46
purchase 10
really 10
recommend 29
Richard 29
sale 52
selling 20
service 65
sold 10
Stone 12
team 34
Tom 19
viewings 19
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Sep 2020
Recommended by customer in HR1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed house with annex and land in Fownhope
 
Cost: £575000
 

"Richard was a pleasure to deal with. Wish all estate agents were like him."
 
 
Team:
Richard Stone
 
 
 


Review 31 Aug 2020
Recommended by customer in WR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Architect Bespoke Detached Home in Beautiful Rural Location
 
Cost: £537000
 

"Richard and the team at Grant and Co were friendly and professional at all stages through through the selling process. We received impressive professional guidance and recommendations to ease the sale. Richard and the team managed all the viewings very smoothly and dealt with all queries and concerns with minimal fuss. They dealt with all communications with the buyer and made the sale process really straightforward and enhanced the whole experience. Finally they achieved a price significantly higher than recommended by other local agents. It was a real pleasure to deal with Richard and the team; Grant and Co are to be highly recommended."
 
 
Team:
Richard Stone
 
 
 


Review 30 Aug 2020
Recommended by customer in HR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
smallholding sold with 10 acres and farm buildings cottage with annex fownhope plus 3 separate lots of land 6acres 3acres 1acre
 
Cost: £575000
 

"Staff were always pleasant and helpful. Replied to queries in a timely manner .Kept us informed on important issues and gave professional advice when asked .I would be happy to recommend Grant and Co to others"
 
 
Team:
Richard Stone
 
 
 


Review 28 Aug 2020
Recommended by customer in HR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Refurbished And extended 17th century stone farm house with land just outside Bromyard Herefordshire.
 
Cost: £1795000
 

"I’m lucky to have used Grant & Co on the selling and purchasing of the last 3 properties
Ive owned.
On all occasions their service and professionalisms has been excellent.
A really good company for understanding their customers and meeting their expectations.
The biggest thing in any business is to know the type of people you are giving your service to and I felt in my case on each occasion Grant & Co took the time to create a very good working relationship with me."
 
 
Team:
Richard Stone and his close team were brilliant.
 
 
 


Review 15 Jun 2020
Recommended by customer in HR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
16th century barn conversion located amongst Herefordshire’s cider apple orchards
 
Cost: £280000
 

"An enthusiastic and professional local estate agent fully committed to providing the service required. Nothing was too much trouble and responsiveness was excellent. The agent kept in touch with our buyers throughout the conveyancing process providing valuable information on issues to address and the state of progress with their solicitor.
I have no hesitation in recommending Grant and Co for selling rural properoin the Herefordshire region"
 
 
Team:
Richard Stone, Tom Grant, Dee Hunt
 
 
 


Review 9 Jun 2020
Recommended by customer in HR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached Grade 2 listed Cider House
 
Cost: £300000
 

"We found Grant and Co very knowledgeable and helpful when we were selling. We can't think of anything that could be done differently. They know the area very well and take the trouble to find about the buyers so they get the feel of whether the property is appropriate when viewings are requested so that time is not wasted."
 
 
Team:
Richard Stone
 
 
 


Review 19 Feb 2020
Recommended by customer in Trt

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed rural house Herefordshire
 
Cost: £500000
 

"Grant & Co provided everything and beyond as to what we needed to sell and buy a property. They were above and beyond the services they provided"
 
 
Team:
Tom Grant, Lynda
 
 
 


Review 12 Feb 2020
Recommended by customer in HR9
 My Age: 70 + 
 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in Herefordshire
 
Cost: £450000
 

"No problem from start to finish"
 
 
Team:
Tom
 
 
 


Review 10 Feb 2020
Recommended by customer in hr8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house on border between Herefordshire and Gloucestershire.
 
Cost: £415000
 

"Grants were wonderful throughout. It was not an easy sale in the end and their continued efforts and professionalism were remarkable. They always acted with our best interests in mind and always offered good advice, even when it could have led to them losing a sale (part exchange). During the legal work etc they were really proactive and helpful at moving things along and went above and beyond what could be expected."
 
 
Team:
Richard Tom
 
 
 


Review 15 Nov 2019
Recommended by customer in Wr65
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached rural cottage
 
Cost: £518000
 

"Grant & Co are brilliant. Responsive, professional, helpful, contactable at any time and a delight to work with! I highly recommend them."
 
 
Team:
Tom Grant
 
 
 


Review 14 Nov 2019
Recommended by customer in GL19
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom Bungalow set in 3 acres in a Gloucestershire village
 
Cost: £575000
 

"This was a long and complicated sale requiring a large deal of input from the branch manager Richard Stone and his team. They were excellent throughout the frustrations and we got a result in the end. I can not recommend this branch of Grant & co highly enough."
 
 
Team:
Richard Stone
 
 
 


Review 12 Nov 2019
Recommended by customer in HR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Former oast house three miles out of Ledbury with four bedrooms and four reception rooms.
 
Cost: £357000
 

"Friendly and efficient . Could not have been better."
 
 
Team:
Richard
 
 
 


Review 11 Nov 2019
Recommended by customer in HR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Rural farmhouse
 
Cost: £785
 

"An extremely professional and personal service, the only agent we would ever use."
 
 
Team:
Tom
 
 
 


Review 11 Nov 2019
Recommended by customer in GL19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom rural semi-detached with land - Glos/Worcs borders
 
Cost: £435000
 

"Grant and Co were professional at the outset and arranged accompanied viewings as requested. There were a few occasions when it was not possible for a member of the team to attend viewings but we were informed prior to this happening.

Once an offer had been accepted I felt that they were acting more on behalf of the purchaser than for us but my husband was happy with the service that they provided."
 
 
Team:
Tom Grant and Richard
 
 
   Business Reply:

It's dissappointing that this vendor didn't value our work more; we worked tirelessly over a 12 month period to secure a sale; instruction to completion. This was a challenging property with particular attributes that made it more difficult to sell, such as a probable occupancy condition. We had 2 sales agreed, 8 offers over 7 months, with 32 viewings booked, the vast majority of which we accompannied. Yes, we did have to work hard to keep the buyer on board and the sale together but this enabled the vendor to realise their goal, albeit at slightly less money that we originally anticipated (91% of guide)but this is how the market reacted. We feel we provided an honest balance between buyer and seller to facilitate the sale.
 


Review 11 Nov 2019
Recommended by customer in Hr14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Herefordshire farmhouse
 
Cost: £775000
 

"Really excellent service from Tom who kept a tricky sale process going and took personal responsibility for dealing with the legal issues around the house we were buyng as well as driving our sale forward. Wise and calm counsel at all points, he and his team really went the extra mile for us. Very highly recommended."
 
 
Team:
Tom Grant
 
 
 


Review 13 Oct 2019
Recommended by customer in HR1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached, 4 bedroom, Fownhope
 
Cost: £795000
 

"Grant & Co were a delight to deal with from start to finish, an incredibly professional, efficient, courteous and efficient agent, who we would definitely use again. Richard Stone requires particular mention as without his tenacity and infinite patience, I have no doubt the sale would never have reached a conclusion."
 
 
Team:
Richard, Linda, Dee
 
 
 


Review 9 Oct 2019
Recommended by customer in WR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in Alfrick.
 
Cost: £435000
 

"Very helpful throughout the whole process which was longer than anticipated due to probate. Worked tirelessly to try and complete the sale for us. Good communication and updated us regularly."
 
 
Team:
Richard
 
 
 


Review 3 Sep 2019
Recommended by customer in HR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom detached-Ledbury
 
Cost: £357500
 

"Very Helpful and transparent team- Would recommend"
 
 
Team:
Richard
 
 
 


Review 29 Aug 2019
Recommended by customer in HR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A black and white cottage in Ledbury town centre. Four bedrooms. Two small gardens. Great location. No parking.
 
Cost: £200000
 

"Everybody in the company was always polite and helpful. They were understanding and flexible if plans changed. They were empathetic when things went wrong. It always felt like we were dealing with a very professional company. Their advice before putting the house on the market was valuable."
 
 
Team:
Richard
 
 
 


Review 29 Aug 2019
Recommended by customer in HR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached, 1920''s x council house with large garden. Situated just outside Ledbury in semi-rural location.
 
Cost: £325000
 

"My whole experience with Grant & Co has been a positive one.The assistants in the office were unfailingly helpful and polite, queries were always dealt with promptly.The negotiators were clearly acting equally on behalf of seller and buyer, prepared to go the extra mile to ensure both parties were happy with the sale.I cannot praise the staff enough, in particular Mr Richard Stone for whom nothing was too much effort.
If I were to ever consider selling my home i would head straight for the Grant & Co office in Ledbury."
 
 
Team:
Richard Stone, Tom Grant, Corisande, Hayley
 
 
 

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