Grant and Co - Sales

Lanark House, 17 New Street
Ledbury
Herefordshire
HR8 2DX

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Grant and Co - Sales 9.7/100
267 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 267 reviews since 2011
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times

 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Tom at Grant & Co was a real pleasure to deal with while we were negotiating to buy our new barn conversion. He also helped us to achieve a quick purchase liaising between us and the vendors. The d...."   more
 
" From the moment I made contact with Tom at Grant & Co., I knew I was dealing with a professional and focused individual. Tom and I stayed in regular contact throughout the purchase and whilst buying '...."   more
 
" High fees in comparison to other agents locally, but quality brochure and quality website advertising. Excellent use of video tour during covid situation. Chose the agents due to reputation and spre...."   more
 
" We first viewed the property in June 2019 but were unable to secure it at that stage so were delighted to learn that it was back on the market on the same day we had accepted an offer on our own house...."   more
 
About Us


Grant & Co are Ledbury estate agents with property for sale in Herefordshire and the adjoining Three Counties region. As bespoke estate agents dealing with quality homes for sale, we specialise in country house, rural & equestrian property. We provide a professional service with an excellent track record.
1 - Dynamic & Professional team
2 - Partner contact from start to finish.
3 - Motivated team for best sale price.
4 - London office, PR & media facility
5 - Local knowledge, national reach.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 83%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 72%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 95%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 81%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 72%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 86%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accepted 6
advice 18
agreed 6
attention 7
attentive 6
best 7
brochure 11
buy 6
buyer 8
buyers 19
certainly 6
chain 6
communication 17
conclusion 6
courteous 7
dealing 10
definitely 11
delighted 6
difficult 11
efficient 19
estate 18
Excellent 54
extremely 17
finish 12
Friendly 36
good 37
Grant 59
happy 15
helpful 57
highly 17
informed 20
knowledgeable 13
market 16
marketing 14
parties 12
people 11
process 43
professional 81
property 52
purchase 14
really 11
recommend 35
Richard 31
sale 55
selling 22
service 68
stone 13
team 37
Tom 28
viewings 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 May 2021
Recommended by customer in GL18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A detached recently completed barn conversion near Ledbury.
 
Cost: £750000
 

"Tom at Grant & Co was a real pleasure to deal with while we were negotiating to buy our new barn conversion. He also helped us to achieve a quick purchase liaising between us and the vendors.

The day we moved in he came over to welcome us to our new home!"
 
 
Team:
Tom Grant
 
 
 


Review 23 Apr 2021
Recommended by customer in HR9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-Bed Detached House in a rural location
 
Cost: £775000
 

"From the moment I made contact with Tom at Grant & Co., I knew I was dealing with a professional and focused individual. Tom and I stayed in regular contact throughout the purchase and whilst buying 'off plan' is not always a straight forward proposition, I found Tom to be knowledgeable and supportive throughout the process. Although I have no intention of selling on, should circumstances change, I'd have no hesitation in choosing Tom to market the property."
 
 
Team:
Tom Grant
 
 
 


Review 16 Mar 2021
Recommended by customer in hr82
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom, new build detached property with large garden.
 
Cost: £550000
 

"High fees in comparison to other agents locally, but quality brochure and quality website advertising. Excellent use of video tour during covid situation. Chose the agents due to reputation and spread of their business. Friendly sales people, with speedy electronic and phone communication."
 
 
Team:
Tom, Richard
 
 
 


Review 24 Feb 2021
Recommended by customer in HR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Barn conversion in rural Herefordshire
 
Cost: £395000
 

"We first viewed the property in June 2019 but were unable to secure it at that stage so were delighted to learn that it was back on the market on the same day we had accepted an offer on our own house in February 2020! We came straight back for a second viewing, from Sussex, made an offer on the day which was accepted, and then an 8 month trial began, with Covid making the whole buying/selling process rather slow, and our lower chain broke 5 times. However, Tom's tenacity on behalf of his vendor's and with faith that our original buyer's would finally secure a sale, the transaction finally completed at the end of October. Tom and his team had to negotiate and field many obstacles which they managed in a professional and pleasant manner, and we would have no hesitation in recommending their services, we would definitely use them again if and when we decide to move."
 
 
Team:
Tom and all his team
 
 
 


Review 16 Feb 2021
Recommended by customer in GL19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed Bungalow on a smallholding.
 
Cost: £607500
 

"From a buyers perspective, Grant and Co. were thoroughly professional and helpful all the way through the process. Any queries were dealt with swiftly and any issues that did crop up in the conveyancing stage of the process were given due and timely attention. Richard Stone did a great job in communicating between all parties and I wouldn't hesitate to recommend them based on our experience."
 
 
Team:
Richard Stone, Dee Hunt
 
 
 


Review 12 Feb 2021
Recommended by customer in HR8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 5 bed barn conversion in Herefordshire
 
Cost: £755000
 

"Grant & co were professional, attentive and helpful from start to finish. I'd recommend them to anyone looking to sell or buy."
 
 
Team:
Richard Stone
 
 
 


Review 18 Jan 2021
Recommended by customer in HR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
7 Bedroom rural property with 4 acres
 
Cost: £980000
 

"Grant & Co were a fabulous choice to sell our property and we have been delighted with the efficiency, professionalism and expert service provided. Tom Grant has been extremely knowledgeable about the local market and his clients' requirements matching up positive and pertient prospective purchasers and has been instrumental in facilitating the whole process smoothly and with minimal stress to both parties. We have been very impressed with the whole team, and have had constant updates and other information throughout the proceedings, and felt that we were in safe hands and that we were a valued customer. We have continued to trust in Grant & Co's integrity to sell our property in a sensitive and personal way and were offered tailored and bespoke advice. I would thoroughly recommend Grant & Co as I believe you will be as satisfied and contented as we have been."
 
 
Team:
Tom Grant, Dee Hunt
 
 
 


Review 14 Jan 2021
Recommended by customer in HR82
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Converted barn in Herefordshire
 
Cost: £689000
 

"Grants were exceptionally accomplished in every aspect of our house sale. They never made us feel they didnít have time to speak to us and during such a worrying time, they did everything they could to be helpful and reassuring. The quality of the brochure and virtual tour was also excellent. I couldnít recommend them highly enough."
 
 
Team:
Richard Stone and Dee Hunt in particular, but all staff were equally helpful.
 
 
 


Review 14 Jan 2021
Recommended by customer in HR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bedroom town house in Ledbury
 
Cost: £325000
 

"Richard and the team could not been more professional, considerate, helpful and reassuring. They were a pleasure to deal with and made the sometimes painful process at all times easier and smoother. I wouldn't hesitate to recommend them."
 
 
Team:
Richard Stone
 
 
 


Review 7 Jan 2021
Recommended by customer in HR8

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Black and White Country Cottage and stable conversion, South Worcestershire.
 
Cost: £600000
 

"We received a very professional service form all the staff during the process.

At one point it seemed the company was very busy and had to schedule viewings on our property at half hour intervals. This did not seem very successful as the property could not be viewed properly in that time and the subsequent viewers turned up early. This caused the person showing people round to have to deal with 2 sets of people at a time - or we had to help.

We had taken advice about allowing the buyer to move in earlier and told the agents that we did not agree to this. We were disappointed just before completion when the buyer asked to move in some gym equipment 2 days early. This was agreed but agents could not accompany. The result was that the buyer seemed to have moved many items of furniture and other items, which filled one complete room and populated the remainder of the rooms with furniture.
The agents did not respond to our complaint over this."
 
 
Team:
Tom, Donna, Linda
 
 
   Business Reply:

It's a shame this is the main aspect you remember; yes, like all companies involved in house moves last summer we were extremely busy and quite stretched. Your sale proved to be quite challenging due to conveyance and mortgage delays, we spent hours chivvying.

The buyer did not move in "early", after contract exchange and by agreement he delivered some belongings to the property a few days before completion - the house was already vacant. You allowed this to help the buyer who simply couldn't get a removal firm in the time required.

I'm sorry if we didn't respond adequately to you on this point, I can only apologise for that oversight. Tom Grant
 


Review 14 Dec 2020
Recommended by customer in HR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bed, Peterchurch, Herefordshire
 
Cost: £480000
 

"We initially met Lynda from Grant&Co at a property in Ewyas Harrold and were astonished at her local knowledge,it was as if she lived at the property herself! We were unsuccessful with this offer as not in a position to proceed. A year later we met Lynda again at a property in Peterchurch and again her knowledge was exceptional and as we had an offer on the property we were selling in Hertfordshire the offer we put forward was accepted. We were then in conversation with Tom Grant regarding the purchase. This company is like a breath of fresh air in comparison with other agents I have used. Friendly, informative, reactive to questions and potential problems and although there were, apparently, 30 or so sales going on at the same time as our purchase, I always felt as if I was the only person he was dealing with! Tom saw our purchase through to completion and there was even a bottle of wine awaiting us when we opened the door to our new home. Both Lynda and Tom really went above and beyond the average estate agent experience and I would thoroughly recommend them."
 
 
 
 


Review 16 Nov 2020
Recommended by customer in WR13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Village property, detached dorma bungalow
 
Cost: £595000
 

"We were the buyers of a property that Grant and Co were marketing.
We found them very professional, friendly and helpful.
Their communication is excellent and they chased the chain to iron out any hold ups.
The agents that showed us the property had a great knowledge of the building and history which is very useful and not too common."
 
 
 
 


Review 16 Nov 2020
Recommended by customer in WR6

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mews house National Trust Estate
 
Cost: £320000
 

"Tom was extremely helpful throughout the buying process and offered us good advice when dealing with our solicitors."
 
 
Team:
Tom Grant
 
 
 


Review 16 Nov 2020
Recommended by customer in WR6

 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroomed terraced cottage
 
Cost: £320000
 

"I found Thomas Grant to be extremely professional and knowledgeable throughout. I would comment that communication was a particularly strong point. I always received a prompt response to e mails or calls, and was kept very well informed about viewings and offers."
 
 
Team:
Thomas Grant, Dee Grant, Linda
 
 
 


Review 4 Nov 2020
Recommended by customer in HR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House in Ledbury Herefordshire
 
Cost: £650000
 

"Very professional and good advice. Excellent marketing. Very friendly office staff who acted promptly."
 
 
Team:
Tom Grant and Richard Stone
 
 
 


Review 2 Nov 2020
Recommended by customer in Hr81
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached
 
Cost: £600000
 

"Grant & Co were especially helpful. We wanted to move to Ledbury and Tom Grantís unrivalled knowledge of the local marketplace helped us to achieve that. He and his staff managed to keep our sale and purchase going through a very difficult and protracted conveyance"
 
 
Team:
Tom, Dee, Petra and Richard were especially helpful
 
 
 


Review 2 Nov 2020
Recommended by customer in GL18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We bought a 4 bed detached property in Poolhill.
 
Cost: £550000
 

"Tom Grant was fantastic from the start to the finish of an extremely stressful process. When things were not going well with the whole chain, Tom made sure he sorted it and was instrumental in getting everyone to finally have date and get moved in. He ensured we had clear and truthful communication."
 
 
Team:
Tom Grant
 
 
 


Review 2 Nov 2020
Recommended by customer in WR1

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bed detached
 
Cost: £650000
 

"Very good personal service from Tom Grant at every stage of the buying process"
 
 
Team:
Tom Grant
 
 
 


Review 1 Sep 2020
Recommended by customer in HR1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed house with annex and land in Fownhope
 
Cost: £575000
 

"Richard was a pleasure to deal with. Wish all estate agents were like him."
 
 
Team:
Richard Stone
 
 
 


Review 31 Aug 2020
Recommended by customer in WR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Architect Bespoke Detached Home in Beautiful Rural Location
 
Cost: £537000
 

"Richard and the team at Grant and Co were friendly and professional at all stages through through the selling process. We received impressive professional guidance and recommendations to ease the sale. Richard and the team managed all the viewings very smoothly and dealt with all queries and concerns with minimal fuss. They dealt with all communications with the buyer and made the sale process really straightforward and enhanced the whole experience. Finally they achieved a price significantly higher than recommended by other local agents. It was a real pleasure to deal with Richard and the team; Grant and Co are to be highly recommended."
 
 
Team:
Richard Stone
 
 
 

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