Grant & Co - Sales

Lanark House, 17 New Street
Ledbury
Herefordshire
HR8 2DX

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.7/10
234 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 234 reviews since 2011
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times

 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Grant & Co were a delight to deal with from start to finish, an incredibly professional, efficient, courteous and efficient agent, who we would definitely use again. Richard Stone requires particular ...."   more
 
" Very helpful throughout the whole process which was longer than anticipated due to probate. Worked tirelessly to try and complete the sale for us. Good communication and updated us regularly."   more
 
" Very Helpful and transparent team- Would recommend"   more
 
" Everybody in the company was always polite and helpful. They were understanding and flexible if plans changed. They were empathetic when things went wrong. It always felt like we were dealing with a v...."   more
 
About Us


Grant & Co are Ledbury estate agents with property for sale in Herefordshire and the adjoining Three Counties region. As bespoke estate agents dealing with quality homes for sale, we specialise in country house, rural & equestrian property. We provide a professional service with an excellent track record.
1 - Dynamic & Professional team
2 - Partner contact from start to finish.
3 - Motivated team for best sale price.
4 - London office, PR & media facility
5 - Local knowledge, national reach.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 82%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 71%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 94%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 81%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 70%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 5
advice 12
agreed 5
attention 6
attentive 5
best 6
bought 5
brochure 9
buyer 6
buyers 14
certainly 6
class 5
communication 13
conclusion 6
courteous 7
dealing 6
definitely 10
details 7
developments 5
difficult 10
easy 5
efficient 18
ensure 6
Estate 15
Excellent 46
extremely 12
friendly 30
Good 32
Grant 39
happy 13
helpful 46
highly 12
informed 17
market 13
marketing 12
parties 10
process 31
professional 66
property 44
purchase 10
recommend 26
Richard 26
sale 48
selling 16
service 60
Sold 10
Stone 11
team 30
Tom 18
Viewings 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Oct 2019
Recommended by customer in HR1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached, 4 bedroom, Fownhope
 
Cost: £795000
 

"Grant & Co were a delight to deal with from start to finish, an incredibly professional, efficient, courteous and efficient agent, who we would definitely use again. Richard Stone requires particular mention as without his tenacity and infinite patience, I have no doubt the sale would never have reached a conclusion."
 
 
Team:
Richard, Linda, Dee
 
 
 


Review 9 Oct 2019
Recommended by customer in WR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in Alfrick.
 
Cost: £435000
 

"Very helpful throughout the whole process which was longer than anticipated due to probate. Worked tirelessly to try and complete the sale for us. Good communication and updated us regularly."
 
 
Team:
Richard
 
 
 


Review 3 Sep 2019
Recommended by customer in HR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom detached-Ledbury
 
Cost: £357500
 

"Very Helpful and transparent team- Would recommend"
 
 
Team:
Richard
 
 
 


Review 29 Aug 2019
Recommended by customer in HR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A black and white cottage in Ledbury town centre. Four bedrooms. Two small gardens. Great location. No parking.
 
Cost: £200000
 

"Everybody in the company was always polite and helpful. They were understanding and flexible if plans changed. They were empathetic when things went wrong. It always felt like we were dealing with a very professional company. Their advice before putting the house on the market was valuable."
 
 
Team:
Richard & many different ladies in the office.
 
 
 


Review 29 Aug 2019
Recommended by customer in HR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached, 1920''s x council house with large garden. Situated just outside Ledbury in semi-rural location.
 
Cost: £325000
 

"My whole experience with Grant & Co has been a positive one.The assistants in the office were unfailingly helpful and polite, queries were always dealt with promptly.The negotiators were clearly acting equally on behalf of seller and buyer, prepared to go the extra mile to ensure both parties were happy with the sale.I cannot praise the staff enough, in particular Mr Richard Stone for whom nothing was too much effort.
If I were to ever consider selling my home i would head straight for the Grant & Co office in Ledbury."
 
 
Team:
Richard Stone, Tom Grant, Corisande, Hayley.
 
 
 


Review 27 Aug 2019
Recommended by customer in GL50
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Barn Conversion
 
Cost: £775000
 

"Richard and colleagues amazing service, above and beyond.Without Richard our sale definitely would not have happened he spent many hours chasing people and getting answers.
We canít thank Grants enough for a very personal service."
 
 
Team:
Richard and Dee
 
 
 


Review 10 Jun 2019
Recommended by customer in HR53
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom detached village house in North Herefordshire
 
Cost: £735000
 

"We were very impressed when the whole team came to familiarise themselves with the property prior to marketing.
During the process the team were very professional and supportive guiding us through every stage of such an important phase of our lives.
We were kept informed and updated during all developments.
Richard Stone was amazing, very professional and guided and advised us through some challenging experiences for which we will always we grateful."
 
 
Team:
Richard, Dee and Lynda
 
 
 


Review 10 Jun 2019
Recommended by customer in HR5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large country house in village location
 
Cost: £735000
 

"Very prompt and always got answers to all questions asked. Very good to deal with and would highly recommend them."
 
 
Team:
Richard
 
 
 


Review 12 Apr 2019
Recommended by customer in HR8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Land for development
 
Cost: £1150000
 

"Very helpful"
 
 
Team:
Tom Grant
 
 
 


Review 9 Apr 2019
Recommended by customer in WR13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4 bedroom property in Colwall.
 
Cost: £650000
 

"A very professional and friendly service. Brilliant team who were very knowledgeable of the property market, prices, the candidates and general area. Only serious buyers were filtered and put forward, viewings were conducted professionally and conveniently. Highly recommended."
 
 
Team:
Tom and Michelle
 
 
 


Review 12 Mar 2019
Recommended by customer in GL18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Farmhouse/ Equestrian
 
Cost: £1250000
 

"All the staff at Grant and Co were extremely professional at all times. Richard dealt with the sale of our property and kept in touch whilst the property was marketed. We found them straight forward and Honest.
We would definitely recommend them."
 
 
Team:
Richard, Dee, Tom
 
 
 


Review 27 Feb 2019
Recommended by customer in HR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached, victorian, brick built farm cottage in a rural setting, property in poor condition
 
Cost: £222000
 

"Without the expert help of Grant & Co. the sale could easily have fallen through. They went out of their way to help with details that the seller should have done (e.g went out to read the electric metre) they certainly earn their money for the seller! For us as buyers they were always helpful in allowing us or trades people to have a key and in answering questions.

When I drive past a Purple Bricks sign now I do think people should appreciate what in many cases estate agents actually have to do!

Approachable, professional, practical."
 
 
Team:
Tom Grant
 
 
 


Review 9 Jan 2019
Recommended by customer in HR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
INDAL NORTHWOOD GREEN Westbury-on-severn

"Very professional company. Excellent staff, always getting back to me with any query that was raised. I would recommend Grant & Co for their services as they provide a personal service and understand the customers requirements."
 
 
Team:
Richard, both ladies in the office, first lady who did the viewing the other lady that answered my questions. Sorry I do not know their names.
 
 
 


Review 15 Dec 2018
Recommended by customer in WR13

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian house in small Glos village.
 
Cost: £550000
 

"Did a good job for us and got our property under offer quickly at an acceptable price. A last-minute hiccup was something that we could have done without - but would I go back to this firm next time? Yes, definitely."
 
 
Team:
Tom and Richard
 
 
 


Review 12 Nov 2018
Recommended by customer in BS1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom country property near the Forest of Dean. Garden of 2.7 acres with a paddock of just under 14 acres. Upgraded to a very high standard - new kitchen/utility room, master bedroom & en-suite shower room, new bathrooms and cloakrooms throughout.
 
Cost: £970000
 

"A very good agent who always went the extra mile for us"
 
 
Team:
Richard Stone
 
 
 


Review 5 Oct 2018
Recommended by customer in Glou
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house Malvern area
 
Cost: £500000
 

"Tom Grant was amazing - he went over and above his job role to facilitate this process and reassure us. I don't know what I would have done without him - he was my rock in this whole process. He kept calm and objective which helped to steady our nerves. If we ever sell our house we would definitely use Grant and co."
 
 
Team:
Tom Grant
 
 
 


Review 2 Oct 2018
Recommended by customer in B26
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached three bedroom with 13 acre orchard
 
Cost: £420000
 

"The sale of the property was stress free. All at Grant and Co acted very professionaly and I could not of asked for anymore. I was happy to have their opinions on how the current market place was performing.
Their day to day feed back was welcome and kept me up to date on offers for my property.
Viewing was arranged through Grant & Co.

I would recommend them to my freinds."
 
 
Team:
Sarah Bateman and Richard Stone
 
 
 


Review 27 Sep 2018
Recommended by customer in WR6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom bungalow, edge of picturesque village, former chapel with 1/3rd acre ground.
 
Cost: £310000

"Disappointed with the price. Had the property up for £ 360,000 but the surveyor found it was made of concrete instead of brick. "
 
 
 
 
 
 


Review 25 Sep 2018
Recommended by customer in WR6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Single storey stone built house with stables and land
 
Cost: £475000
 

"We found it very easy to deal with Grant and Co and are very happy that we chose them to sell our house. Richard Stone is an excellent agent, he is very personable, professional and responsive and he managed our sale extremely well from the initial marketing, through the viewings and the offer stage and then completing the sale. In addition, the office staff are excellent, supporting the process from start to finish and being extremely pleasant to deal with.

We would have no hesitation in recommending Grant and Co, and should we require an estate agent for a property sale in the future they will be top of our list."
 
 
Team:
Richard Stone
 
 
 


Review 21 Sep 2018
Recommended by customer in HR2

 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Medieval Hall House set in 10 acres of pasture with converted 17c Barn situated in spectacular Black Mountains .
 
Cost: £885000
 

"Grant and Co are the most professional and knowledgeable estate agents.
We were selling a very special listed property with land and we needed an agent that would do it justice and we certainly did get that .
Tom and his team were absolutely brilliant and we always felt assured that things were in hand.
All in all a fantastic team to have on your side and cannot recommend them all highly enough.
"
 
 
Team:
Tom, Richard, Tessa, Dee, Lynda and Sarah
 
 
 

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