Grant & Co - Sales

Lanark House, 17 New Street
Ledbury
Herefordshire
HR8 2DX

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.7/10
228 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 228 reviews since 2011
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times

 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" We were very impressed when the whole team came to familiarise themselves with the property prior to marketing. During the process the team were very professional and supportive guiding us through ev...."   more
 
" Very prompt and always got answers to all questions asked. Very good to deal with and would highly recommend them."   more
 
" Very helpful"   more
 
" A very professional and friendly service. Brilliant team who were very knowledgeable of the property market, prices, the candidates and general area. Only serious buyers were filtered and put forwar...."   more
 
About Us


Grant & Co are Ledbury estate agents with property for sale in Herefordshire and the adjoining Three Counties region. As bespoke estate agents dealing with quality homes for sale, we specialise in country house, rural & equestrian property. We provide a professional service with an excellent track record.
1 - Dynamic & Professional team
2 - Partner contact from start to finish.
3 - Motivated team for best sale price.
4 - London office, PR & media facility
5 - Local knowledge, national reach.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 81%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 70%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 94%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 81%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 70%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 5
advice 11
agreed 5
attention 6
attentive 5
best 6
bought 5
brochure 9
buyer 5
buyers 14
certainly 6
class 5
Communication 12
conclusion 5
courteous 6
dealing 5
definitely 8
details 7
developments 5
difficult 10
easy 5
efficient 17
ensure 5
estate 15
excellent 46
experience 6
extremely 12
finish 8
friendly 30
good 31
Grant 37
happy 12
helpful 42
highly 12
informed 17
market 12
marketing 12
process 30
professional 64
property 44
purchase 10
recommend 25
Richard 23
sale 44
selling 15
service 59
sold 10
team 29
Tom 18
viewings 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 Jun 2019
Recommended by customer in HR53
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom detached village house in North Herefordshire
 
Cost: £735000
 

"We were very impressed when the whole team came to familiarise themselves with the property prior to marketing.
During the process the team were very professional and supportive guiding us through every stage of such an important phase of our lives.
We were kept informed and updated during all developments.
Richard Stone was amazing, very professional and guided and advised us through some challenging experiences for which we will always we grateful."
 
 
Team:
Richard, Dee and Lynda
 
 
 


Review 10 Jun 2019
Recommended by customer in HR5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large country house in village location
 
Cost: £735000
 

"Very prompt and always got answers to all questions asked. Very good to deal with and would highly recommend them."
 
 
Team:
Richard
 
 
 


Review 12 Apr 2019
Recommended by customer in HR8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Land for development
 
Cost: £1150000
 

"Very helpful"
 
 
Team:
Tom Grant
 
 
 


Review 9 Apr 2019
Recommended by customer in WR13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4 bedroom property in Colwall.
 
Cost: £650000
 

"A very professional and friendly service. Brilliant team who were very knowledgeable of the property market, prices, the candidates and general area. Only serious buyers were filtered and put forward, viewings were conducted professionally and conveniently. Highly recommended."
 
 
Team:
Tom and Michelle
 
 
 


Review 12 Mar 2019
Recommended by customer in GL18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Farmhouse/ Equestrian
 
Cost: £1250000
 

"All the staff at Grant and Co were extremely professional at all times. Richard dealt with the sale of our property and kept in touch whilst the property was marketed. We found them straight forward and Honest.
We would definitely recommend them."
 
 
Team:
Richard, Dee, Tom
 
 
 


Review 27 Feb 2019
Recommended by customer in HR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached, victorian, brick built farm cottage in a rural setting, property in poor condition
 
Cost: £222000
 

"Without the expert help of Grant & Co. the sale could easily have fallen through. They went out of their way to help with details that the seller should have done (e.g went out to read the electric metre) they certainly earn their money for the seller! For us as buyers they were always helpful in allowing us or trades people to have a key and in answering questions.

When I drive past a Purple Bricks sign now I do think people should appreciate what in many cases estate agents actually have to do!

Approachable, professional, practical."
 
 
Team:
Tom Grant
 
 
 


Review 9 Jan 2019
Recommended by customer in HR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
INDAL NORTHWOOD GREEN Westbury-on-severn

"Very professional company. Excellent staff, always getting back to me with any query that was raised. I would recommend Grant & Co for their services as they provide a personal service and understand the customers requirements."
 
 
Team:
Richard, both ladies in the office, first lady who did the viewing the other lady that answered my questions. Sorry I do not know their names.
 
 
 


Review 15 Dec 2018
Recommended by customer in WR13

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian house in small Glos village.
 
Cost: £550000
 

"Did a good job for us and got our property under offer quickly at an acceptable price. A last-minute hiccup was something that we could have done without - but would I go back to this firm next time? Yes, definitely."
 
 
Team:
Tom and Richard
 
 
 


Review 12 Nov 2018
Recommended by customer in BS1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom country property near the Forest of Dean. Garden of 2.7 acres with a paddock of just under 14 acres. Upgraded to a very high standard - new kitchen/utility room, master bedroom & en-suite shower room, new bathrooms and cloakrooms throughout.
 
Cost: £970000
 

"A very good agent who always went the extra mile for us"
 
 
Team:
Richard Stone
 
 
 


Review 5 Oct 2018
Recommended by customer in Glou
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house Malvern area
 
Cost: £500000
 

"Tom Grant was amazing - he went over and above his job role to facilitate this process and reassure us. I don't know what I would have done without him - he was my rock in this whole process. He kept calm and objective which helped to steady our nerves. If we ever sell our house we would definitely use Grant and co."
 
 
Team:
Tom Grant
 
 
 


Review 2 Oct 2018
Recommended by customer in B26
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached three bedroom with 13 acre orchard
 
Cost: £420000
 

"The sale of the property was stress free. All at Grant and Co acted very professionaly and I could not of asked for anymore. I was happy to have their opinions on how the current market place was performing.
Their day to day feed back was welcome and kept me up to date on offers for my property.
Viewing was arranged through Grant & Co.

I would recommend them to my freinds."
 
 
Team:
Sarah Bateman and Richard Stone
 
 
 


Review 27 Sep 2018
Recommended by customer in WR6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom bungalow, edge of picturesque village, former chapel with 1/3rd acre ground.
 
Cost: £310000

"Disappointed with the price. Had the property up for 360,000 but the surveyor found it was made of concrete instead of brick. "
 
 
 
 
 
 


Review 25 Sep 2018
Recommended by customer in WR6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Single storey stone built house with stables and land
 
Cost: £475000
 

"We found it very easy to deal with Grant and Co and are very happy that we chose them to sell our house. Richard Stone is an excellent agent, he is very personable, professional and responsive and he managed our sale extremely well from the initial marketing, through the viewings and the offer stage and then completing the sale. In addition, the office staff are excellent, supporting the process from start to finish and being extremely pleasant to deal with.

We would have no hesitation in recommending Grant and Co, and should we require an estate agent for a property sale in the future they will be top of our list."
 
 
Team:
Richard Stone
 
 
 


Review 21 Sep 2018
Recommended by customer in HR2

 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Medieval Hall House set in 10 acres of pasture with converted 17c Barn situated in spectacular Black Mountains .
 
Cost: £885000
 

"Grant and Co are the most professional and knowledgeable estate agents.
We were selling a very special listed property with land and we needed an agent that would do it justice and we certainly did get that .
Tom and his team were absolutely brilliant and we always felt assured that things were in hand.
All in all a fantastic team to have on your side and cannot recommend them all highly enough.
"
 
 
Team:
Tom, Richard, Tessa, Dee, Lynda and Sarah
 
 
 


Review 20 Sep 2018
Recommended by customer in GL18
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
6 bedroom country house on the Gloucestershire/Herefordshire border, gardens and land, circa 3.5 acres.
 
Cost: £950000
 

"We had an outstanding experience selling our house through Grant and Co. Having had a number of valuations it was very clear that Tom and his team were the people we wanted to guide us through this process. He was extremely knowledgeable about the local market, having previously sold a number of properties nearby that we knew; advised us on how to prepare and present the property for sale, and then produced an excellent brochure which showed our house and gardens off to best effect. Perhaps we shouldn't therefore have been surprised when it went under offer after the first viewing. Tom then managed the transaction process sensitively and professionally, and we most definitely recommend this firm to others looking to sell (or buy) property across the region."
 
 
Team:
Tom, Sarah, Richard
 
 
 


Review 27 Aug 2018
Recommended by customer in HR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Barn conversion, Upper Dormington,Herefordshire
 
Cost: £550000
 

"We were very happy with the way they dealt with the sale of our property and they kept us fully informed throughout the process."
 
 
Team:
Every person we spoke to was extremely helpful.
 
 
 


Review 17 Jul 2018
Recommended by customer in HR8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Country farmhouse cottage in Coddington near Ledbury.
 
Cost: £507000
 

"Highly professional from start to finish.
Communication has been excellent via phone, text or email.
Weekly updates.
Good negotiation and friendly."
 
 
Team:
Tom
 
 
 


Review 7 Jul 2018
Recommended by customer in HR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Deatched house with a larhe area of ground in Rowlestone
 
Cost: £425000
 

"Having had a fair bit of experience with estate agents we found this company to be so far beyond our experience that we canning recommend them highly enough. The agent dealing with our sale was exceptionally professional, friendly and helpful. We would thoroughly recommend this firm to anyone selling a property and since I have every confidence in them, I woud expect someone looking to buy to have the same exemplary experience."
 
 
Team:
Richard Stone and the lovely lady who used to ring, but I have an appalling memory for names
 
 
 


Review 29 May 2018
Recommended by customer in WR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Built CR turn of century in very good condition outside and inside.
Lawned garden not overlooked.
One parking space off main road. Garage and workshop on rear adjoining road and more parking for 2 vehicles.
Near railway station and in bridge of village.
 
Cost: £310000

"Having bought and sold above 17 houses over last 30+ years, this companies attention to detail was flawless. Every detail was done in a very short time.
I have never been more satisfied and congratulate the owner and staff on a magnificent job well done.
10/10."
 
 
 
 
 
 


Review 21 May 2018
Recommended by customer in hr8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached Cottage BromesBerrow
 
Cost: £375000
 

"Tom and Richard successfully managed to complete the contract within 7 weeks of Sale agreed. We are delighted to be living in our new residence and can't thank them enough. Very professional and helpful"
 
 
Team:
Tom and Richard
 
 
 

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