David Moor Estate Agents - Sales

14 St. Annes Road, Headingley
Leeds
West Yorkshire
LS6 3NX

Estate Agents

Listed under:  Estate Agents
80% recommended   Rating David Moor Estate Agents - Sales 8.6/100
10 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 8.6 /10 Overall Rating 8.6/10
Based on 10 reviews since 2009
 
 
 
Professional 7.9/10 Professional Rating 7.9
The firm acted professionally at all times
 
Knowledgeable 9/10 Knowledgeable Rating 9.0
The firm showed a good knowledge of local market conditions
 
Friendly 8.4/10 Friendly Rating 8.4
The staff are friendly and give clear and helpful information
 
Helpful 8.9/10 Helpful Rating 8.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" The only issue I had was a slight blurring of lines on who my financial advisor worked for and what info he had a right to share and what info estate agent had a right to ask for. I was sometimes last...."   more
 
" The firm put us under a lot of pressure to complete the process within a short period of time to suit the seller circumstances. This included threatening on several occasions to withdraw from the deal...."   more
 
" Very professional company."   more
 
" The agent telephoned my solicitor to check matters up and said we had not responded to their previous calls. They had not called him prior to that. He had done all that was required of him and when he...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 50%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 50%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 83%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

flat 2
good 2
professional 2
property 2
sale 2
sell 2
solicitor 2
advisor 1
alleged 1
aspects 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Dec 2009
Recommended by customer in LS6
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The only issue I had was a slight blurring of lines on who my financial advisor worked for and what info he had a right to share and what info estate agent had a right to ask for. I was sometimes last to know info and sometimes felt info was obtained incorrectly but a minor niggle. Also, I received HIP pack after transaction completed. Not sure this best time to hand it over?"
 
 
 
 
 
 

Review 27 Nov 2009
No Recommendation by customer in LS6
 
 
Satisfaction Ratings
 
Professional 2/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 2/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The firm put us under a lot of pressure to complete the process within a short period of time to suit the seller circumstances. This included threatening on several occasions to withdraw from the deal and sell to someone else, if we did not force our solicitor to exchange contracts on a certain date and then complete 10 days later. This was deliberate emotional manipulation, knowing how much we wanted the property. It put us into conflict with our own solicitor, caused us a lot of unwarranted stress and was extremely cruel. Things that the agent told us were contradicted by what the ..."
 
 
 
 
 
 

Review 27 Nov 2009
Recommended by customer in LS6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End town house.
 

"Very professional company."
 
 
 
 
 
 

Review 20 Nov 2009
Recommended by customer in LS6
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The agent telephoned my solicitor to check matters up and said we had not responded to their previous calls. They had not called him prior to that. He had done all that was required of him and when he asked to see their log of these alleged previous calls they could not ..."
 
 
 
 
 
 

Review 19 Nov 2009
No Recommendation by customer in LS16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 18 Nov 2009
Recommended by customer in LS6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 14 Nov 2009
Recommended by customer in LS6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very good service. Have recommended them many times, and will continue to do so! Michael Moore's local knowledge of the property market is second to none"
 
 
 
 
 
 

Review 14 Nov 2009
Recommended by customer in LS6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Block of 10 flats in own grounds.
 

"Ombudsman logo on business card, but not notepaper. Very helpful and realistic. It was a freehold flat which can be difficult to sell, but they pointed out all the pitfalls and managed to sell it more or less straightaway!"
 
 
 
 
 
 

Review 14 Nov 2009
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A very poorly maintained first floor flat.
 

"I had no concerns regarding the way the flat was sold. Indeed, I found the agents prompt with communications and very professional in all aspects of sale."
 
 
 
 
 
 

Review 13 Nov 2009
Recommended by customer in LS6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"A good and professionally handled sale."
 
 
 
 
 
 
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