Michael Moon Estate Agents - Sales

3 School Lane, Formby
Liverpool
Merseyside
L37 3LN

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Michael Moon Estate Agents - Sales 9.2/100
23 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
 9.2 /10 Overall Rating 9.2/10
Based on 23 reviews since 2005
 
 
 
Professional 9.2/10 Professional Rating 9.2
The firm acted professionally at all times
 
Knowledgeable 9.1/10 Knowledgeable Rating 9.1
The firm showed a good knowledge of local market conditions
 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information
 
Helpful 9.1/10 Helpful Rating 9.1
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Agent kept me informed."   more
 
" The service was very good and very efficient. The staff generally were always on hand to help."   more
 
" No problem experienced."   more
 
" Probable sale, so quite sensitive in a difficult sale market. Slow progress at first but with more focus very pleased that sale eventually went through."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 50%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 57%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 58%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 80%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

approachable 2
best 2
buyers 2
buying 2
communication 2
estate 2
Excellent 6
Friendly 6
good 5
happy 2
help 2
informed 3
Michael 2
Moon 2
professional 3
recommend 2
sale 4
selling 2
service 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 Apr 2012
Recommended by customer in L374
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor flat on a small development.
 

"Agent kept me informed."
 
 
 
 
 
 

Review 25 Apr 2012
Recommended by customer in PR8
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached house in Fromby -Landscaped gardens and beautiful wooden floors and decor
 

"The service was very good and very efficient. The staff generally were always on hand to help."
 
 
 
 
 
 

Review 24 Apr 2012
Recommended by customer in L376
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroomed semi-detached house in Formby.
 

"No problem experienced."
 
 
 
 
 
 

Review 23 Apr 2012
Recommended by customer in L37
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bed detached, Northwest Coast.
 

"Probable sale, so quite sensitive in a difficult sale market. Slow progress at first but with more focus very pleased that sale eventually went through."
 
 
 
 
 
 

Review 20 Apr 2012
Recommended by customer in L378
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed roomed semi- detached built c 1966 and located in Formby. Large garden, garage, separate lounge and dining room.
 

"Agent was very helpful before and after our offer was accepted, providing us with useful local information when we required it."
 
 
 
 
 
 

Review 20 Apr 2012
Recommended by customer in L374
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Attractive retirement flat situated close, no shops and all amenities, close to centre of village. Purpose built with communal lounge, laundry and social events.
 

"Friendly service. All particulars of sale and viewings carried out very professionally. Informed of prospective buyers opinions. Correspondence next day- good communication, no worries as all staff very competent. Highly recommended."
 
 
 
 
 
 

Review 19 Apr 2012
Recommended by customer in L374
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached house overlooking local park.
 

"I was provided with excellent service throughout the buying process."
 
 
 
 
 
 

Review 16 Apr 2012
Recommended by customer in L37
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Retirement flat, Formby, Liverpool.
 

"Very good both buying & selling. Good communication. Alto in my best interests."
 
 
 
 
 
 

Review 16 Apr 2012
Recommended by customer in L37
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow C37.
 

"Excellent service co-ordinated our purchase & kept vendor / ourselves very happy. Would recommend Michael Moon (Sue Hencho) without hesitation. "
 
 
 
 
 
 

Review 16 Apr 2012
Recommended by customer in L37
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow form by h’side, sold. Ground floor flat, Formby, bought £29,5000.
 

"Excellent from start to finish. Would very strongly recommend."
 
 
 
 
 
 

Review 16 Apr 2012
Recommended by customer in L37
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 3 bedroom house in Formby.
 

"Service was good."
 
 
 
 
 
 

Review 23 Jun 2005
Recommended by customer in L37
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
 

"We had exceptional service from Michael Moon. We registered with every estate agent in Formby since we lived outside the area but only Michael Moon bothered to send us details of properties. They also assisted us with the matter sluggish approach of the agent we sold with in St. Helen we found Michael Moon to be outstanding and balanced our needs as buyers with the needs of the vendors very well indeed."
 
 
 
 
 
 

Review 23 Jun 2005
Recommended by customer in L37
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent, friendly & approachable professional would definitely use again"
 
 
 
 
 
 

Review 18 Jun 2005
Recommended by customer in L37
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached dorma-bungalow.
 

"The original price was £50,000 above the final selling price – (Nov 2004 – April 2005). Maybe the initial asking price was unrealistic other than that they worked hard to sell my property thanks."
 
 
 
 
 
 

Review 18 Jun 2005
Recommended by customer in L37
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent in every respect"
 
 
 
 
 
 

Review 17 Jun 2005
Recommended by customer in L37
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The agents were in general pleasant and friendly and my feedback requested was dealt with efficiently."
 
 
 
 
 
 

Review 17 Jun 2005
Recommended by customer in L37
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 16 Jun 2005
Recommended by customer in L13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Accurate and concise at all times. Friendly and well presented advice was strong on value and the sale progressed well. Even after the sale completed the sales team advised me that mail had been passed into the office and was available for collection. I like the personal touch!"
 
 
 
 
 
 

Review 16 Jun 2005
Recommended by customer in L37
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom dormer bungalow.
 

"All staff are friendly, knowledgeable and professional. Premises are modern, clean and welcoming. The best estate agents in the area."
 
 
 
 
 
 

Review 15 Jun 2005
Recommended by customer in L38
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace semi-rural location large rear garden.
 

"Overall the firm was very professional, but we did have cause to complain after a telephone call to a member of staff in which were very rude. We received a quick response after this and the service greatly improved."
 
 
 
 
 
 
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