Iwan M Williams Estate Agents - Sales

Charlton Stores, 5 Denbigh Street
Llanrwst
Gwynedd
LL26 0LL

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Iwan M Williams Estate Agents - Sales 9.1/100
11 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.1 /10 Overall Rating 9.1/10
Based on 11 reviews since 2013
 
 
 
Professional 8.9/10 Professional Rating 8.9
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 8.9/10 Friendly Rating 8.9
The staff are friendly and give clear and helpful information
 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Very good."   more
 
" Mainly ok. Wasn’t always sure how hard it was marketed – but market slow in N Wales. Very good when got an offer and negotiated with vendor as estate agent acting for me as seller and buyer."   more
 
" Excellent – very thorough honest and good advice. Updated photos as seasons changed."   more
 
" Extensive knowledge of market. Readily available for viewings including after office hours. Easy to deal with from start to finish."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 40%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 33%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 33%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 33%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 60%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 83%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

buyer 2
Courteous 2
good 5
helpful 3
market 4
N 2
negotiations 2
property 4
sale 2
seller 2
service 2
thorough 2
viewings 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Mar 2013
Recommended by customer in LL24
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very good."
 
 
 
 
 
 

Review 9 Feb 2013
Recommended by customer in LL32
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Old mill Conwy valley.
 

"Mainly ok. Wasn’t always sure how hard it was marketed – but market slow in N Wales. Very good when got an offer and negotiated with vendor as estate agent acting for me as seller and buyer."
 
 
 
 
 
 

Review 8 Feb 2013
Recommended by customer in LL32
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom period cottage L N wales. Cowy estate cottage originally slate with some features and lovely views of hill side.
 

"Excellent – very thorough honest and good advice. Updated photos as seasons changed."
 
 
 
 
 
 

Review 6 Feb 2013
Recommended by customer in LL24
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached cottage semi rural.
 

"Extensive knowledge of market. Readily available for viewings including after office hours. Easy to deal with from start to finish."
 
 
 
 
 
 

Review 1 Feb 2013
Recommended by customer in LL26
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4 bedroom house located on the outskirts of a market town.
 

"Arranged prompt viewing. Assisted with negotiations with the seller. Maintained dialogue with the buyer until the sale of the property was agreed. Assisted the buyer with supporting information requested by the solicitor."
 
 
 
 
 
 

Review 31 Jan 2013
Recommended by customer in LL32
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed cottage in small village character property with beams built 1850.
 

"Courteous and helpful at all times. Kept us fully informed of any development in our negotiations eventually resulting in our purchase of the above property."
 
 
 
 
 
 

Review 31 Jan 2013
Recommended by customer in LL26
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Standard 2 bedroom town house with small back garden convenient for ships & buses, trains.
 

"Very good overall."
 
 
 
 
 
 

Review 25 Jan 2013
Recommended by customer in LL26
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached.
 

"Good service, kept up to date with where the procedure was up to etc."
 
 
 
 
 
 

Review 25 Jan 2013
Recommended by customer in LL32
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom property 1880’s stone cottage fireplace with wood burner, upstairs sitting room with views into Snowdonia.
 

"Very helpful, friendly team with great local knowledgeable. Also most accommodating, fitting in late evening, viewings and assisting communication with the seller."
 
 
 
 
 
 

Review 25 Jan 2013
Recommended by customer in LL26
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom detached property in Llanrwst, North Wales.
 

"We acted as trustee’s in bankruptcy for the joint owners. The property had already been placed on the market and therefore agents instructed before our appointment."
 
 
 
 
 
 

Review 24 Jan 2013
Recommended by customer in LL32
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Dormer bungalow overlooking open countryside on the outskirts of a small village. 3 double beds, 2 ½ baths, sharing room kitchen & living room/conservatory. Double garage, good sized garden & plenty of parking space.
 

"The sales & output service was most professional, helpful, very courteous, thorough and proactive. In a very difficult market the property was given a high profit & whilst it has been on the market for over 2 years with only 3 viewings, the agents handling of the final interested party ensured a successful sale."
 
 
 
 
 
 
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