Able Estates - Sales

511 Abbey Road, Abbey Wood
London

SE2 9HA

Estate Agents

Listed under:  Estate Agents
92% recommended   Rating Able Estates - Sales 8.7/100
12 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 8.7 /10 Overall Rating 8.7/10
Based on 12 reviews since 2009
 
 
 
Professional 8.4/10 Professional Rating 8.4
The firm acted professionally at all times
 
Knowledgeable 8.9/10 Knowledgeable Rating 8.9
The firm showed a good knowledge of local market conditions
 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information
 
Helpful 8.3/10 Helpful Rating 8.3
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" They helped while I was searching for the right property and provided the needed assistance at every stage of the transaction. They acted professionally and courteously. I am delighted that I approach...."   more
 
" Able Estates were attentive professional, honest and great to deal with. I would definitely recommend Able Estates."   more
 
" It was a difficult transaction, but Able Estates always tried to be helpful."   more
 
" The service was of a high standard. All able members were friendly and considerate, they were informative throughout our purchase of the above property, nothing was to much trouble for them, very help...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 67%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 67%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 83%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 83%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 70%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 86%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Able 5
definitely 2
Delighted 2
Estates 3
friendly 3
friends 2
helpful 2
professional 5
property 2
recommend 4
service 3
stage 2
transaction 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Apr 2012
Recommended by customer in SE2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom terrace house located in Abbey Worcester. Walking distance to train and bus station. Double glazing and gas central heating. Fitted wardrobes in the main bedroom.
 

"They helped while I was searching for the right property and provided the needed assistance at every stage of the transaction. They acted professionally and courteously. I am delighted that I approached them for the service & will surely recommend the agency to my friends."
 
 
 
 
 
 

Review 10 Apr 2012
Recommended by customer in SE2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Double bedroom flat, located near the train station, private parking, good all round condition.
 

"Able Estates were attentive professional, honest and great to deal with. I would definitely recommend Able Estates."
 
 
 
 
 
 

Review 22 Mar 2012
Recommended by customer in DA18
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace, 2 bed rooms between Abbey Wood and Belvedere.
 

"It was a difficult transaction, but Able Estates always tried to be helpful."
 
 
 
 
 
 

Review 21 Mar 2012
Recommended by customer in DA17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Is a terraced house it was built during the 1980’s it is open plain, with nice lovely neat gardens at front & back & 2 bed terraced house close to Lesnes Abbey, set in a quite location in a lovely area.
 

"The service was of a high standard. All able members were friendly and considerate, they were informative throughout our purchase of the above property, nothing was to much trouble for them, very helpful. We were treated with respect at all times. They are a very proficient and trustworthy and professional estate agents and should be given proper recognition for that, as they deserve to be rewarded for all of their hard work."
 
 
 
 
 
 

Review 19 Oct 2009
Not Recommended by customer in SE2
 
 
Satisfaction Ratings
 
Professional 2/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Generally good, knowledgeable, friendly and professional. However, the agent let us down significantly on one occasion causing is considerable stress and additional costs. We had been assured that the seller would complete the transaction towards the end of April. Having asked repeatedly we would time after time assured that this was indeed the case. Less than one week before intended completion it turned out that the seller had never said that and could only move out a month later. At this stage we had already cancelled our tenancy agreement."
 
 
 
 
 
 

Review 10 Sep 2009
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Hall, 2 living rooms, kitchen, landing, garden-front and rear, shower room with WC.
 
 
 
 
 

Review 9 Sep 2009
Recommended by customer in SE2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Delighted with all the team at Able. They were always available to help in a friendly professional manner. Would not hesitate to use them again and will definitely recommend to friends."
 
 
 
 
 
 

Review 27 Aug 2009
Recommended by customer in SE18
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace.
 

"I found able estates to be thoroughly professional to all times and would recommend their service to others."
 
 
 
 
 
 

Review 26 Aug 2009
Recommended by customer in SE2
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 25 Aug 2009
Recommended by customer in SE18
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 24 Aug 2009
Recommended by customer in SE2
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 18 Aug 2009
Recommended by customer in DA2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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