Abode - Sales

80 Westow Hill, Upper Norwood
London

SE19 1SB

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Abode - Sales 9.4/100
5 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 5 reviews since 2012
 
 
 
Professional 9/10 Professional Rating 9.0
The firm acted professionally at all times
 
Knowledgeable 9.2/10 Knowledgeable Rating 9.2
The firm showed a good knowledge of local market conditions
 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" I was very happy with Abode having shopped around other estate agents. They were always prompt at returning calls, pro-active and all with a friendly sense of humour. Thought photography needed improv...."   more
 
" This is the 2nd time we have used the service of Abode. We bought the flat we sold through them. 7 years ago and were very pleased they could sell it for us this time. Very personable local agency who...."   more
 
" Absolutely amazing service- the sale took 6 months and was incredibly stressful but Abode helped every step of the way. Ben was wondering kept me calm by being realistic and understanding. And was th...."   more
 
" Agent very helpful in asking with repairs prior to sale (very courteous from rental part of agency). Agent tried to felicitate a quick sale for buyer to avoid some duty, but buyer not able to confirm ...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 50%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 33%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 75%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Abode 4
Ben 2
buyer 2
sale 2
service 2
(and 1
(very 1
100% 1
able 1
Absolutely 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 Jul 2012
Recommended by customer in SE19
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bed Victorian terrace house in the middle of the crystal palace triangle.
 

"I was very happy with Abode having shopped around other estate agents. They were always prompt at returning calls, pro-active and all with a friendly sense of humour. Thought photography needed improvement."
 
 
 
 
 
 

Review 31 May 2012
Recommended by customer in SE19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian flat Laverson. Ground floor, large high ceiling rooms (3 m+) with original sash windows.
 

"This is the 2nd time we have used the service of Abode. We bought the flat we sold through them. 7 years ago and were very pleased they could sell it for us this time. Very personable local agency who tell you how it is unless some of the move well known agents.
"
 
 
 
 
 
 

Review 28 May 2012
Recommended by customer in SE20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed ground floor flat Victorian & garden, Penge SE20.
 

"Absolutely amazing service- the sale took 6 months and was incredibly stressful but Abode helped every step of the way. Ben was wondering kept me calm by being realistic and understanding. And was the same with the buyer that’s why we even completed. Abode know & market their clients and their business 100%."
 
 
 
 
 
 

Review 24 May 2012
Recommended by customer in SE19
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
South east London, one bedroom flat property built 1851 shared freehold.
 

"Agent very helpful in asking with repairs prior to sale (very courteous from rental part of agency). Agent tried to felicitate a quick sale for buyer to avoid some duty, but buyer not able to confirm funds in time. Agent provided excellent on-site support throughout process important to me as I was not resident."
 
 
 
 
 
 

Review 23 May 2012
Recommended by customer in SE19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1980s town house, s bed, in the Crystal Palace area.
 

"Abode in Crystal Palace were fantastic throughout. Ben (and later Ran too) went out of their way and , for example, cleared out the old tenants stuff and had a broken window fixed at the last minute. They bullied solicitors into getting things done think all purchase would have happened without them. V. recommended."
 
 
 
 
 
 
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