The firm showed a good knowledge of local market conditions
Friendly
9.9/10
The staff are friendly and give clear and helpful information
Helpful
9.9/10
The firm helped in the negotiations between buyer and seller
Recent Reviews
"
Alpine Estates were extremely helpful in our property search and eventual purchase. The agent we dealt with, Jed, showed us a great selection of properties and was great in terms of liaising between u...."
more
"
I have been speaking with jed from Alpine for around 3 years now from when he 1st valued my flat in colindale. We did not end up selling due to us renting the flat instead. Having said this, Jed has b...."
more
"
Alpine were extremely professional with the way they handled the whole process, Jed went out of his way to make sure everything went smoothly and he kept me up to date with every step. Jed is a true p...."
more
"
Overall the service was very good. Mr Kortarch was professional, very helpful and proactive throughout and we will definitely recommend anyone to use Alpine and particulary Mr Kortarch for buying or s...."
more
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.
Look for firms with a commitment to asking for feedback - good or bad - from their customers.
We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.
Ask the firm for their side of the story.
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
Sellers: Ombudsman: 80%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services: 75%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars: 92%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing: 90%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Buyers: Ombudsman: 79%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?
absolute 2
advice 2
air 2
Alpine 18
answered 2
approachable 2
breath 2
business 4
buyer 2
buyers 5
buying 2
colindale 2
communication 3
definitely 3
easier 3
Estate 4
excellent 3
extremely 5
family 3
flat 3
forward 3
friendly 5
future 3
Good 4
happy 3
helpful 7
Highly 6
informed 6
Jed 18
knowledge 3
managed 3
pleasure 4
process 7
professional 11
progress 3
property 14
purchase 4
queries 3
received 4
recommend 8
recommended 3
regards 3
sale 8
sales 4
selling 4
service 10
smoothly 3
Thank 5
Thanks 3
transaction 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range.
See if this business has demonstrated a track record of experience that matches your needs.
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
You can use the filter below to select the reviews that match your need.
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
Semi-detached, three-bedroom property in north west London.
"Alpine Estates were extremely helpful in our property search and eventual purchase. The agent we dealt with, Jed, showed us a great selection of properties and was great in terms of liaising between us, the Sellers and the legal teams working on the sale. This was a breath of fresh air after we had had some less than helpful experiences with other agents at the beginning of our property search. Jed was always contactable over the phone or email (including taking time out of his holiday to answer our queries) and helped to make a difficult process a little bit easier to deal with. Highly recommended."
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Buyers: Ombudsman
Yes
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
90s new build
"I have been speaking with jed from Alpine for around 3 years now from when he 1st valued my flat in colindale. We did not end up selling due to us renting the flat instead. Having said this, Jed has been by far the most professional and courteous agent I have ever come across and he has been an absolute pleasure to deal with each time we cross paths. Not only was he completely genuine with his valuation of our property, providing us with excellent comparibles to justify his price but also gave us some options for us to consider moving to. An example of a real personal service. On the viewings we have done with Jed I have always found him to be informative and insightful without the cliched sales pitch! He gives you the information for you to make your own decision which is a breath of fresh air. Both myself and my wife actually looked forward to seeing Jed on our viewings and enjoyed the time he spent getting to know our needs.
If we ever end up selling, there will only be one person I will be calling as I know he will do the best for me and my family.
I would strongly recommend Jed and Alpine for any property services in this area. He is from the old school and conducts business properly which is poorly missed in today's society.
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
3 bedroom semi detached house with own drive and garage on the side. located in Kingsbury, North West London. Property needs modernisation.
"Alpine were extremely professional with the way they handled the whole process, Jed went out of his way to make sure everything went smoothly and he kept me up to date with every step. Jed is a true professional and very friendly and approachable. He made the process so much easier for me and i cannot thank him enough for what he did."
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
Three bedroom semidetached property in Edgware.
"Overall the service was very good. Mr Kortarch was professional, very helpful and proactive throughout and we will definitely recommend anyone to use Alpine and particulary Mr Kortarch for buying or selling a property."
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
3 Bedroom Terraced house in Colindale London
"I recently (January 2016) bought a property through Alpine Estate Agents.
My contact was Jed Kortach who was extremely professional and helpful from the start. He kept me informed of the progress throughout and although it was a probate sale and wasn't a straightforward purchase, his regular communication made the process much easier.
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
three bed semi-detached house in NW London, NW9
"Alpine were very professional and honest. They kept me well informed of progress from point of engagement through to completion. I had explained my intent was to let the property and Alpine gave me fantastic advice of what remediation work needed to be done to get it to a lettable condition in line with tenants expectations of the local area. Their local knowledge of the sales and lettings market is second to none.
The sales manager I dealt with was professional, courteous and a pleasure to do business with. At no point in the transaction did I feel under pressure and Alpine answered my queries in timely manner.
I hope to deal with Alpine again and would have no hesitation in recommending them to friends and family."
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
ONE BEDROOM FLAT
"very satisfied with the business with Alpine , I do recomend them to sellers and buyers"
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
property was a 1 bed flat near to Colindale Tube station
"first experience was the agent coming to show us round the flat at very short notice, on his day off as we were only available at that time for a viewing.
He was very helpful throughout the sales process and handled the negotiation very professionally.
I look forward to subsequent purchases through Alpine via my investment company and will be requesting the same agent again."
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
Semi-Detached 3 bedroom House
"The service was professional and timely. At every stage of the transaction I was kept duly informed. Knowledgeable of the area and the pricing which was a key benefit. The transaction itself was seamless and had every confidence in the agent to ensure that it would go through"
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
Terraced 2-Bed House-North London
"Great Service - Treated both buyer and seller in a fair way."
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
2 bedroom flat in colindal nw9
"Jed was most helpfull at all times.we have used alpine on two propertys,and would use them again if the need arises.aĺl the staff in colindale were very friendley and helpfull.thank you to you all for making my sales go smoothley.regards to you all christine kolcak."
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
No
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
A 3 bedroom flat in Colindale
"The team at Alpine were professional throughout the process of the sale. They kept me informed throughout, and handled both the tenants and buyers very well.
Alpine have managed the property for over 6 years now and I have never been let down.
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
Three bed bungalow West Hendon
"Jed was an absolute pleasure to work with and my wife and I were every impressed with his professionalism and work ethic. I would highly recommend him to everyone and anyone. I wish more agents would show this level of service."
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
Studio flat in a purpose built block in london NW9
"I'm very happy with the service I received from Alpine from my very first visit to the property right up to receiving my keys at the end. I was kept informed of all progress on the purchase of my flat and any queries or questions I had were always dealt with very efficiently. I have nothing but praise for Jed and will definitely use Alpine again in the future!"
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
2-bed maisonette in NW London
"Jed was very helpful, offering to collect me from the station to drive me to the property; he knew a lot about the area and the property in particular. He made sure that the purchase went through quickly and smoothly and was always friendly and approachable. And once it was complete, he didn't just hand over the keys but went up to the property with me to make sure everything was fine when I went in"
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
House purchase in Colindale area (348K)
2nd house purchase in Colindale area (390k)
"Jed was sincere, open, polite, professional, fair and straight forward in his communication and in every way through out both purchases.
It was a pleasure to have had him as the agent as it allowed confidence in him as an intermediary even as a buyer.
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
End of terrace property located in Queensbury.
"The firm carried out an accurate appraisal of the property and the level of communication I received from start to completion was excellent."
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Customer Review
Three bedroom terrace house
Communal front garden
Small back garden
Colindale London NW9
"The property was a probate sale. I - the executor - don't live in the area so haven't used the firm before. We interviewed 2 other firms & chose Alpine as we were extremely impressed with Jed Kortach's knowledge of the area, the developments nearby & details of the estate on which the house is located. At every stage of the sale Jed was wonderful. He kept us informed & was friendly & professional throughout. I would thoroughly recommend Alpine to anyone in the future."
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Customer Review
two bedroom flat in block of nine in outskirts of London.
"Jed and the team at Alpine were very friendly and supportive during the ten month journey to selling and buying a new home. Jed's knowledge of the area and the ins and out of the property business and his connections will I believe stand anyone in good stead when facing the dynamics of property process including where new freeholders come in and want to make changes and how this affects sale and buying process. I was very happy with the service and I learned alot through this process. My sincerest gratitude to you. I would recommend Alpine to anyone and I believe the team and Jed especially have alot to teach some other agents in the area too, who could learn from their supportive and empowering practices. Kind regards."
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
