Barnard Marcus - Sales

410 Garratt Lane, Earlsfield
London

SW18 4HW

Estate Agents

Listed under:  Estate Agents
67% recommended   Rating Barnard Marcus - Sales 7/100
6 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
 7 /10 Overall Rating 7.0/10
Based on 6 reviews since 2004
 
 
 
Professional 5.8/10 Professional Rating 5.8
The firm acted professionally at all times
 
Knowledgeable 7.5/10 Knowledgeable Rating 7.5
The firm showed a good knowledge of local market conditions
 
Friendly 7/10 Friendly Rating 7.0
The staff are friendly and give clear and helpful information
 
Helpful 7.7/10 Helpful Rating 7.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Buyers have to register with their financial adviser to gain access to open days, which I know is against the estate agent code of practice. They also do not respect data protection law - on one of th...."   more
 
" This is the second purchase we have made through Earlsfield branch. On both occasions we have found them to be informative, willing to help us find the ideal property and knowlegable on the current m...."   more
 
" The manager in particular was a great normal guy, not a commission hungry suited type. He gave me a great deal and got a far better price than I expected. The whole team were good and gave me confiden...."   more
 
" I found them pushy, abrasive and hostile. I was told on one occasion that my “solicitor must be lying” to me. The branch manager did not accept feedback on his staff and I would never do business with...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 50%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 75%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

branch 2
buyer 2
manager 2
property 2
pushy 2
“solicitor 1
abrasive 1
accept 1
advised 1
ages 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 27 Jan 2014
Not Recommended by customer in SW18
 
 
Satisfaction Ratings
 
Professional 1/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Property in Earlsfield

"Buyers have to register with their financial adviser to gain access to open days, which I know is against the estate agent code of practice. They also do not respect data protection law - on one of the forms I filled in when buying I specifically asked that my details not passed on to 3rd parties yet I've received several spam phone calls and mailshoots from 3rd parties."
 
 
 
 

Review 23 Jan 2014
Recommended by customer in SW18
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroomed mid terraced house in Earlsfield

"This is the second purchase we have made through Earlsfield branch. On both occasions we have found them to be informative, willing to help us find the ideal property and knowlegable on the current market in that area. The liason between the buyer and seller is fair to both parties and the Agents are efficient without being pushy."
 
 
Team:
John Bentley and Jamie
 
 
 

Review 22 Jan 2014
Recommended by customer in SW18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom garden flat

"The manager in particular was a great normal guy, not a commission hungry suited type. He gave me a great deal and got a far better price than I expected. The whole team were good and gave me confidence that the property would sell.

My buyer used the in-house solicitor. I had been advised by a friend who had used them for her sale to make sure I didn't sign up with them as they weren't very good. This proved to be the case and there were endless frustrations because there didn't seemed to be a named solicitor dealing with my buyer. They took ages to respond and then would raise last minute queries because they hadn't read the paperwork properly."
 
 
Team:
Marianna Mosca, Nigel Humphriss.
 
 
 

Review 6 Sep 2004
Not Recommended by customer in SW18
 
 
Satisfaction Ratings
 
Professional 1/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 1/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 double bed, 2 bath, 50’ garden.
 

"I found them pushy, abrasive and hostile. I was told on one occasion that my “solicitor must be lying” to me. The branch manager did not accept feedback on his staff and I would never do business with this firm unless I had to."
 
 
 
 
 
 

Review 6 Sep 2004
Recommended by customer in HP21
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very professional and supportive."
 
 
 
 
 
 

Review 1 Sep 2004
Recommended by customer in SW18
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Mam contact at firm very friendly & helpful, others I dealt with less so but still pleasant."
 
 
 
 
 
 
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