Cross & Prior - Sales

103 High Street, Colliers Wood
London

SW19 2JF

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Cross & Prior - Sales 9.3/100
6 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.3 /10 Overall Rating 9.3/10
Based on 6 reviews since 2010
 
 
 
Professional 9.2/10 Professional Rating 9.2
The firm acted professionally at all times
 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions
 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information
 
Helpful 9.2/10 Helpful Rating 9.2
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" The salesperson who dealt with us acted with great dignity . He explained the details of the property & indicated the things to be attended to immediately & refurbishment to be done at a later stage....."   more
 
" Great help in communication throughout the process to expedite the purchase."   more
 
" I was very happy with the firm. I have used them before and have always been satisfied."   more
 
" Dear DJ, I wish to thankyou and your staff, for selling my home and obtaining a lovely flat of my choice. I must say I had no touble at all. As the old saying goes "Tis all done and dusted, in a ve...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 75%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 0%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 33%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

flat 2
future 2
great 3
prior 2
purchase 2
recommend 2
"Tis 1
(and 1
acted 1
advisable 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 6 Nov 2010
Recommended by customer in SW19
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Masionette ,2 bedroomed flat. Colliers Wood.

"The salesperson who dealt with us acted with great dignity .
He explained the details of the property & indicated the things to be attended to immediately & refurbishment to be done at a later stage. Also gave us insight into the future of Colliers Wood locality & its value.

Sometimes it is advisable for the seller to be responsible for all repairs that existed prior to the offer. In our case the amount of money promised as compensation was never forthcoming."
 
 
Team:
Mr D J Wood
 
 
 

Review 5 Nov 2010
Recommended by customer in SW19
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom maisonette, Colliers Wood.

"Great help in communication throughout the process to expedite the purchase."
 
 
Team:
DJ Wood
 
 
 

Review 1 Nov 2010
Recommended by customer in SW19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom apt in Colliers Wood

"I was very happy with the firm. I have used them before and have always been satisfied."
 
 
Team:
Philip Naughten
 
 
 

Review 1 Nov 2010
Recommended by customer in SW19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
14 Clive Road, Colliers Wood, SW19 2JB

"Dear DJ,

I wish to thankyou and your staff, for selling my home and obtaining a lovely flat of my choice. I must say I had no touble at all. As the old saying goes "Tis all done and dusted, in a very short time".

I must also mention you guided me to a very good solicitor.

I could and will recommend you to others in the future, many thanks again.

Yours Sincerely,

B.J. Hynds"
 
 
Team:
DJ Wood
 
 
 

Review 29 Oct 2010
Recommended by customer in SW19
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed flat Colliers wood

"Very pleasant to deal with. Responded quickly to most issues and very helpful.

"
 
 
 
 

Review 29 Oct 2010
Recommended by customer in SW19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom purpose built maisonette over ground and first floor. Property has a garden and own front door.

"A better service I could not have dared hope for. From the first contact on the phone to the final sale of our flat (and subsequent purchase of our house) DJ and the other staff at Cross and Prior were incredibly helpful. They removed a great deal of stress in what was a very difficult time for us. I cannot recommend their services highly enough. DJ went above and beyond the call of duty in helping us with our enquiries and hiccups as the sale progressed. I truly believe that if more estate agents were to follow this example then the profession would not have the negative associations made with it. I have not used their services before and though I do not plan to move for some years I will make them my first and probably only port of call should I need to move again."
 
 
Team:
DJ and Phillip
 
 
 
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