Galloways - Sales

465 Norwood Road, West Norwood
London

SE27 9DJ

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Galloways - Sales 10/100
5 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 10 /10 Overall Rating 10.0/10
Based on 5 reviews since 2012
 
 
 
Professional 10/10 Professional Rating 10.0
The firm acted professionally at all times
 
Knowledgeable 10/10 Knowledgeable Rating 10.0
The firm showed a good knowledge of local market conditions
 
Friendly 10/10 Friendly Rating 10.0
The staff are friendly and give clear and helpful information
 
Helpful 10/10 Helpful Rating 10.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Excellent service from start to finish. Huge knowledge of the local area, realistic prices, knowledgeable on state of property and some history. Not too pushy- very rare in an estate agent. Highly rec...."   more
 
" I bought the flat off Steve and Darren 2 ½ years beforehand and was so impressed that I chose them to sell the flat too. They were very open and honest in their dealing with us and provided useful inf...."   more
 
" As a first time buyer, I couldn’t have asked for a better service. They were extremely helpful and went to great lengths to help arrange visits/ even when I got stuck in traffic!) Fantastic."   more
 
" Galloways – Steve & Darren were extremely helpful throughput the process. The sale would not have happened if Steve did not help with a lot of negotiations between us & the seller. We were very happy...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 75%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Excellent 2
extremely 2
Galloways 2
help 2
helpful 2
Highly 2
knowledge 2
process 2
service 4
Steve 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 28 Nov 2012
Recommended by customer in SE27
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian ground floor maisonette, gardens at front and rear, original fireplaces and high ceilings throughout.
 

"Excellent service from start to finish. Huge knowledge of the local area, realistic prices, knowledgeable on state of property and some history. Not too pushy- very rare in an estate agent. Highly recommended."
 
 
 
 
 
 

Review 12 Aug 2012
Recommended by customer in SE27
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor 2 bed garden flat in a Victorian terrace.
 

"I bought the flat off Steve and Darren 2 ½ years beforehand and was so impressed that I chose them to sell the flat too. They were very open and honest in their dealing with us and provided useful information and support throughout the sales process."
 
 
 
 
 
 

Review 10 Aug 2012
Recommended by customer in SE27
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bedroom ground floor flat – Victorian semi- detached garden with air-raid shelter shed.
 

"As a first time buyer, I couldn’t have asked for a better service. They were extremely helpful and went to great lengths to help arrange visits/ even when I got stuck in traffic!) Fantastic."
 
 
 
 
 
 

Review 6 Aug 2012
Recommended by customer in SE27
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor flat. Built early 1900’s. 3 bed West Norwood.
 

"Galloways – Steve & Darren were extremely helpful throughput the process. The sale would not have happened if Steve did not help with a lot of negotiations between us & the seller. We were very happy with their service."
 
 
 
 
 
 

Review 2 Aug 2012
Recommended by customer in SE27
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 1930’s bedroom house. Located in a quite residential road in West Norwood.
 

"Excellent service. Would highly recommend Galloways. Good knowledge of the area & properties. Very professional. Friendly & always willing to go above & beyond their call of duty."
 
 
 
 
 
 
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