McRae's Sales Lettings & Management - Lettings

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating 9.8/10
303 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 303 reviews since 2010
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information

 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between landlord and tenant

 
 
 
Recent Reviews 
 
" Fabulous service 10/10 "   more
 
" Great knowledge of local area. A pleasure to deal with, professional throughout. "   more
 
" I have always found the staff at McRae's to be courteous and professional at all times and would recommend McRae's without hesitation. "   more
 
" The service it was very good and the agents from McRae's, it was very nice people. "   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Landlords: Ombudsman: 94%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 94%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 98%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 96%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 97%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 98%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 95%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 4
agreement 4
amazing 5
answered 5
Barbara 24
best 5
brilliant 7
class 4
communication 4
customer 6
definitely 14
Easy 8
efficient 13
estate 8
Excellent 28
experience 15
extremely 12
Family 5
Fantastic 5
flat 5
free 5
friendly 69
friends 7
Gill 7
good 39
Great 20
happy 42
help 8
helpful 100
highly 12
informed 8
letting 10
Mcrae’s 29
McRaes 38
people 10
pleased 16
polite 8
process 19
professional 69
property 22
questions 9
quick 12
really 12
recommend 37
recommended 8
service 107
team 14
Thank 23
Thanks 9
understanding 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Sep 2019
Recommended by customer in TG8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 

"Fabulous service 10/10
"
 
 
 
 
 
 


Review 3 Sep 2019
Recommended by customer in E4 8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 bedroom terrace house.
 
Cost: £1600

"Great knowledge of local area.
A pleasure to deal with, professional throughout. "
 
 
 
 
Team:
Craig Barbara Gill
 
 
 


Review 29 Aug 2019
Recommended by customer in IG8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 Bedroom Terrace
 
Cost: £1600

"I have always found the staff at McRae's to be courteous and professional at all times and would recommend McRae's without hesitation. "
 
 
 
 
Team:
Craig
 
 
 


Review 28 Aug 2019
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed ground floor flat.
 
Cost: £1250

"The service it was very good and the agents from McRae's, it was very nice people. "
 
 
 
 
 
 


Review 27 Aug 2019
Recommended by customer in E4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 bed terrace.
 
Cost: £1800

"Excellent service
Family run and it really tells. Helpful honest and 2 pleasure to deal with. "
 
 
 
 
Team:
Craig Barbara Gill
 
 
 


Review 27 Aug 2019
Recommended by customer in IG8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom garden flat.
 
Cost: £1250

"Can not fault their service and I rate them at the top of the estate agents I have used to date.
Total different experience to the big chain estate agencies "
 
 
 
 
Team:
Gill Barbara Craig Jessica
 
 
 


Review 19 Aug 2019
Recommended by customer in E4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
9 Ronver lodge.
 
Cost: £1200

"They were very helpful and smiling all the time. Thank you!"
 
 
 
 
Team:
Barbara Barker
 
 
 


Review 19 Aug 2019
Recommended by customer in IG8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 Bed plus loft room Terrace.
 
Cost: £1700

"Service was very good. "
 
 
 
 
 
 


Review 19 Aug 2019
Recommended by customer in E4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Family home.
 
Cost: £1600

"Fantastic experience from start to finish!"
 
 
 
 
Team:
Craig Barbara
 
 
 


Review 15 Aug 2019
Recommended by customer in E4 9
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
174 the avenue
 
Cost: £2250

"Very helpful and great service!"
 
 
 
 
Team:
Craig Mcrae Barbara Barker
 
 
 


Review 13 Aug 2019
Recommended by customer in E4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
The location of the property is great, quiet with a free parking lot.

The neighborhood is ambient and the crime rate or inconvenience of terrorist or EDI activity is minimal.
 
Cost: £800

"The agent was very helpful I was well informed of the progress of things timely and professionally. "
 
 
 
 
Team:
Barbara Barker
 
 
 


Review 7 Aug 2019
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 bedroom and 4 bathrooms.
 
Cost: £2225

"This was our first experience of renting a property and it has been a pain free journey. From start to finish a good experience. Would have no hesitation in using / recommending again. "
 
 
 
 
Team:
Craig Mcrae Barbara Barker
 
 
 


Review 21 Jul 2019
Recommended by customer in E4 9
 My Age: 60 - 69 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Cost: £1000

"Great company helpful staff. "
 
 
 
 
Team:
Craig Gill Darb
 
 
 


Review 17 Jul 2019
Recommended by customer in E4 6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
199 Lark Shall
 
Cost: £1500

"Dealt with clearly, efficiently and kept up to date at every stage of this rental.
Extremely pleased with the level of care provided to me by McRaes thus for. "
 
 
 
 
Team:
Gill
 
 
 


Review 15 Jul 2019
Recommended by customer in E4
 My Age: 60 - 69 
 I'm: Male 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
199 Larks wall road.
 
Cost: £1550

"Very helpful and informative. Good service!"
 
 
 
 
Team:
Craig Mcrae
 
 
 


Review 3 Jul 2019
Recommended by customer in E4 9
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1st floor flat, that has a corner bath!
1 bedroom
 
Cost: £1950

"The team at McRae's was very helpful and made the process of renting clear and easier for us as first time renters."
 
 
 
 
Team:
Barbara Gill
 
 
 


Review 1 Jul 2019
Recommended by customer in E4
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
68 Godwin Crose.
 
Cost: £625

"Glad to have been called back for a second viewing and no I'm signing the agreement. "
 
 
 
 
Team:
Gill Barbara
 
 
 


Review 29 Jun 2019
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
36 forest drive.
 
Cost: £1700

"Professional and very friendly.
Easy to talk to and communicate via email and phone. "
 
 
 
 
 
 


Review 29 Jun 2019
Recommended by customer in IG8
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 peony court.
 
Cost: £1050

"Very helpful, made move in process easy and no stress. "
 
 
 
 
 
 


Review 18 Jun 2019
Recommended by customer in IG8
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
45 Alders avenue.
 
Cost: £1600

"This is the first time I have used McRae's and am happy about how I was dealt with and I will definitely recommend to others.
Thanks. "
 
 
 
 
 
 

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