McRaes Sales, Lettings & Management - Lettings

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating McRaes Sales, Lettings & Management - Lettings 9.8/100
346 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 346 reviews since 2010
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" Was very easy to deal with. Very friendly and helpful staff. "   more
 
" This is our second time using McRaes estate agents and once again we are very happy with the service they provided. The referencing and rental process can be overwhelming and intrusive, but McRaes...."   more
 
" Dear Craig, I have spoken to Barbara and must tell you, you are most fortunate to have built up amazing staff who can be fully trusted and are reliable and are able to go above and beyond the service...."   more
 
" Overall we have been on a journey to get to completion of this specific house, however all the way through (considering we are not the direct client) we felt supported and were kept up to date through...."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 92%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 99%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 99%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 94%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 99%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 99%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 97%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 96%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 98%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 99%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 95%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 4
agreement 4
amazing 7
answered 9
Barbara 26
best 7
Brilliant 8
communication 7
definitely 14
easy 15
efficient 16
estate 11
excellent 35
experience 21
extremely 13
friendly 77
friends 7
Gill 11
Good 43
great 24
happy 49
help 9
helpful 112
Highly 17
informed 9
letting 10
like 7
McRae’s 29
McRaes 53
people 10
pleasant 7
pleased 16
polite 8
process 29
professional 79
Property 29
questions 14
quick 13
really 17
received 7
recommend 45
recommended 9
renting 8
service 122
situation 7
team 18
tenants 7
Thank 27
thanks 12
understanding 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 Sep 2023
Recommended by customer in E4
 My Age: 30 - 39 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed Terrage house.
 
Cost: £1800

"Was very easy to deal with. Very friendly and helpful staff. "
 
 
 
 
Team:
Barbara Gill
 
 
 

Review 29 Aug 2023
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Two bedroom flat, North East London.
 
Cost: £1450
 

" This is our second time using McRaes estate agents and once again we are very happy with the service they provided.
The referencing and rental process can be overwhelming and intrusive, but McRaes were there to guide us every step of the way.

McRaes displayed great communication, were professional but very approachable which are very important qualities to us.

Highly recommend.


"
 
 
Team:
Barbara, Lisa and Gill.
 
 
 

Review 19 Aug 2023
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 bed double fronted period residence.
 
Cost: £3250

"Dear Craig,
I have spoken to Barbara and must tell you, you are most fortunate to have built up amazing staff who can be fully trusted and are reliable and are able to go above and beyond the service that is offered by the majority of estate agents. It is atestament to yourself and the ethos of your business in addtiona to how your colleagues must feel respected and valved. This is most refreshing, especially in these times!"
 
 
 
 
Team:
Barbara Gill
 
 
 

Review 20 Apr 2023
Recommended by customer in E17
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 Bed 1930's mid-terrace with a lovely long, stepped garden short walk into HP and easy read to Walthamstow. Open plan living space and great potential to extend further.
 
Cost: £5650

"Overall we have been on a journey to get to completion of this specific house, however all the way through (considering we are not the direct client) we felt supported and were kept up to date throughout. It felt like everyone was pulling in the same direction to get everything signed and sealed and were being honest.
Thank you."
 
 
 
 
Team:
Lisa Barbara Craig
 
 
 

Review 13 Jan 2023
Recommended by customer in E4 9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed 1st floor flat.
 
Cost: £1100

"Always pleasant service. "
 
 
 
 
Team:
Gill Barbara
 
 
 

Review 6 Dec 2022
Recommended by customer in E3 3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed 2 bath.
 

"McRae's was very supportive with the process. All interactions were formidable and staff was very kind. I feel like I had the right information throughout the process. "
 
 
 
 
Team:
Barbara Gill
 
 
 

Review 12 Nov 2022
Recommended by customer in E4 7
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 Bed flat.
 
Cost: £1500

"Friendly answered all our questions
Easy process
Would highly recommend!!"
 
 
 
 
Team:
Gill Barbara
 
 
 

Review 1 Nov 2022
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4-bed end of terrace
 
Cost: £1900

"Very helpful"
 
 
 
 
Team:
Gill Barbara
 
 
 

Review 26 Sep 2022
Recommended by customer in E48R
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Chingford 3 bedroom house
 
Cost: £1600
 

"Excellent service kept well informed throughout the process of renting the property also very friendly staff always willing to answer any questions I had very well informed great experience throughout"
 
 
Team:
Jill and Barbara
 
 
 

Review 2 Aug 2022
Recommended by customer in IG8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
One bedroom flat for sole residential occupancy
 
Cost: £1150
 

"From the beginning they have been very helpful and communicative, and so far they have provided me with the information I needed to start the tenancy, and my responsibilities as a tenant.

They have also been keeping me updated about landlords decisions, without me having to chase them.


"
 
 
Team:
Barbara Barker
 
 
 

Review 8 Jul 2022
Recommended by customer in E4 9
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1-bed flat E4
 
Cost: £1000
 
 
Team:
Barbara Gill
 
 
 

Review 19 May 2022
Recommended by customer in E4 6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Rented property in the Chingford area.
 
Cost: £1050
 

"I had to change the name on my tenancy and Mcraes communication was excellent. Any queries I had , they answered and going back and forth with our landlord seemed painless.They made an otherwise difficult situation a lot easy."
 
 
Team:
Barbara and Gill
 
 
 

Review 25 Apr 2022
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3-bed mid-terrace and OSP
 
Cost: £1770

"Hi
Delighted to give a review as highly rate your services and everything Barbara and Gill did.
Top quality and will always recommend!
Super helpful and efficient
Always there for us!"
 
 
 
 
 
 

Review 23 Apr 2022
Recommended by customer in E4 9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Semi detached ,east london
 
Cost: £1500
 

"It was excellent"
 
 
Team:
Gill and Barbara
 
 
 

Review 20 Apr 2022
Recommended by customer in E4 9
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 bedroom flat in East London
 
Cost: £1200
 

"The team at McRae's have been exceptional since the sale of my property fell through. They provided excellent guidance and support to get my property on the rental market and helped in every step of the way.

Would recommend the whole team for anyone in the same position."
 
 
Team:
Lisa, Gill, Barbara and Craig
 
 
 

Review 4 Apr 2022
Recommended by customer in E4 6
 My Age: 30 - 39 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Cost: £1550

"Very happy and easy"
 
 
 
 
Team:
Barbara Gill
 
 
 

Review 16 Feb 2022
Recommended by customer in SWQ2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 Bedroom, 2 Bathroom First Floor Apartment forming part of this outstanding complex - and is fully furnished with secure parking for both residents and visitors. Fronting a popular tree lined roadway within easy reach of Village Centre and mainline station.

"Excellent Professional Service

A few words of thanks to the ladies/team at the McRaes office.

They made the whole rental process so smooth and stress-free.

We have been extremely impressed with the level of service they have given us and most of all the trust.

We could not recommend them highly enough.

We are confident that you will be as equally impressed as we have been!

Many thanks for all your very professional help.


"
 
 
 
 

Review 26 Jan 2022
Recommended by customer in IG8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Ground floor flat in Woodford Green, with a garden.
 
Cost: £1400
 

"McRae's were really on the ball from the moment I requested a viewing. I was doubtful I'd get a response purely based on my experience with other properties/agents I've contacted via a 3rd party app. I was one of the first to request a viewing of this flat and promptly received a phone call after Christmas to say they'd love for me to have an opportunity to view as I was so quick to request. From viewing to making an offer McRae's answered every single one of our questions (and there were A LOT of questions we had). We felt like we were in safe hands and are relieved we're dealing with a professional and communicative agency. THANK YOU!"
 
 
Team:
Gill and Barbara
 
 
 

Review 23 Dec 2021
Recommended by customer in IG89
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 Bed maisonnette
 
Cost: £1400
 

"Craig and his team are wonderful - always professional, always available, always helpful and friendly. They have a wealth of experience which enables you to feel confident that your property is in the best of hands. Hard to (if not impossible) to compete with their service. Other estate agents want to make money, this one wants to form long-term happy landlords and tenants for a win-win-win situation. From personal experience, I would STRONGLY recommend using McRaes."
 
 
Team:
Craig, Barbara, Lisa, Mandy
 
 
 

Review 13 Nov 2021
Recommended by customer in IG8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4-bedroom
2-bathroom house
 
Cost: £1750

"Received really good service and were really helpful."
 
 
 
 
Team:
Barbara
 
 
 
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