McRaes Sales, Lettings & Management - Lettings

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating McRaes Sales, Lettings & Management - Lettings 9.8/100
324 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 324 reviews since 2010
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information

 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between landlord and tenant

 
 
 
Recent Reviews 
 
" Very professional from the start. Never wasted our time and was very helpful during the whole renting process. Very good experience. Many of the lettings company I have dealt with during the years...."   more
 
" Not much to say here, really - property let was already underway, merely switched to McRaes. Staff have been courteous, professional and efficient."   more
 
" Hello, my name is Terezinha Cantarutti, I am very satisfied with Mcraes' work, the process is stressful but you are efficient. Thanks for everything. Regard Tereza."   more
 
" They were excellent throughout. Professional yet friendly so we always felt that we could contact them with any questions. Any questions or issues were dealt with quickly and we were confident in th...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Landlords: Ombudsman: 92%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 99%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 99%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 95%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 99%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 99%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 96%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 97%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 98%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 99%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 95%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 4
agreement 4
Amazing 6
answered 6
Barbara 24
best 6
Brilliant 8
class 4
Clear 4
communication 5
courteous 4
customer 6
definitely 14
easy 11
efficient 15
estate 8
excellent 29
experience 17
Extremely 12
Family 5
friendly 72
friends 7
Gill 9
good 42
Great 21
happy 44
help 8
helpful 106
highly 13
informed 8
letting 10
McRae’s 29
McRaes 44
people 10
pleased 16
polite 8
process 24
professional 74
Property 26
questions 11
Quick 12
really 15
Recommend 38
recommended 9
renting 7
service 113
team 15
Thank 25
Thanks 10
understanding 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Apr 2021
Recommended by customer in E17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom flat in Highhams Park, London
 
Cost: £1300
 

"Very professional from the start. Never wasted our time and was very helpful during the whole renting process. Very good experience.

Many of the lettings company I have dealt with during the years should send staff here for training."
 
 
Team:
I am VERY bad with names. All staff o was in contact with (3 women and one man) have been great.
 
 
 


Review 13 Apr 2021
Recommended by customer in IG8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Two-bedroomed flat, accessed by communal staircase.
 
Cost: £1100
 

"Not much to say here, really - property let was already underway, merely switched to McRaes.

Staff have been courteous, professional and efficient."
 
 
 
 


Review 6 Jan 2021
Recommended by customer in E49A
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 

"Hello, my name is Terezinha Cantarutti, I am very satisfied with Mcraes' work, the process is stressful but you are efficient. Thanks for everything. Regard Tereza."
 
 
Team:
Ms Gill
 
 
 


Review 26 Oct 2020
Recommended by customer in E17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
A detached chalet bungalow in Walthamstow
 
Cost: £1900
 

"They were excellent throughout. Professional yet friendly so we always felt that we could contact them with any questions. Any questions or issues were dealt with quickly and we were confident in their advice.
We are very happy with the timeframe from our initial contact to getting the tenants into the house.
It was a personalised and personal service which was important to us."
 
 
Team:
Craig, Barbara, Gill
 
 
 


Review 25 Oct 2020
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 Bedroom, 4 bathroom semi-detached well presented property located in Highams Park
 
Cost: £1950
 

"Fantastic experience form start to finish dealing with Mcrae's. Very professional and easy to deal with. You can see why there's so many Mcrae's sale and let boards in the area.

A big thank you to Gill and her team."
 
 
Team:
Gill
 
 
 


Review 23 Oct 2020
Recommended by customer in E4 8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom ground floor detached property with private parking and rear backyard. 8n Chingford.
 
Cost: £1300
 

"The whole process took about three weeks to complete. They were really helpful and patience. I had no issues or what so ever. The mcraes were strict with their requirements and very proffectional. They were also able to hold on to the property for me until I got what they wanted from me with no extra charge."
 
 
 
 


Review 23 Oct 2020
Recommended by customer in E4 6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 Bedroom House, Highams Park
 
Cost: £1500
 

"Gill was really helpful in helping us secure the property. She handled everything and kept us as up to date as possible with all documents and works that went on."
 
 
Team:
Gill
 
 
 


Review 21 Oct 2020
Recommended by customer in E49l
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Flat

"Brilliant service"
 
 
 
 


Review 21 Oct 2020
Recommended by customer in IG8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Woodford Green
 
Cost: £1050
 

"Very professional and friendly"
 
 
Team:
The whole team
 
 
 


Review 30 Jul 2020
Recommended by customer in E17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2, 17 woodlands rd.
 
Cost: £1500
 
 
 
 


Review 16 Jul 2020
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Cost: £1050

"Feeling nice to be known them, they are, each of them are wonderful and very helpful during the service. Thank to them and all the best."
 
 
 
 
 
 


Review 29 Jun 2020
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Cost: £1300

"Very happy with the service at McRae's.

Very helpful staff!"
 
 
 
 
 
 


Review 22 Jun 2020
Recommended by customer in E4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 Bed Flat Mighems Park
 
Cost: £1200

"Very good!"
 
 
 
 
 
 


Review 25 Mar 2020
Recommended by customer in E4 6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
A two bedroom flat in chingford our looming the forest.
 
Cost: £12000

"Very good."
 
 
 
 
 
 


Review 3 Mar 2020
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Clean, beautiful, very well fit
 
Cost: £1250

"Amazing! very friendly and welcoming."
 
 
 
 
 
 


Review 16 Jan 2020
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Studio
 
Cost: £1800

"Clear and helpful."
 
 
 
 
 
 


Review 26 Nov 2019
Recommended by customer in E17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 bedroom, ground floor conservatory and garden Walthamstow.
 
Cost: £1000

"Great communication throughout the process. Very easy for me as a first time renter. My partner, as a more, experienced renter was also very impressed."
 
 
 
 
 
 


Review 18 Nov 2019
Recommended by customer in E4
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
14 Increbourne CRT
 
Cost: £1150

"I was very impressed, with the service from the staff. They explained the paperwork clearly and answered all my questions.
They were on hand for any questions. I had to ask. "
 
 
 
 
 
 


Review 15 Nov 2019
Recommended by customer in E4 8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed flat big lounge and balcony.
 
Cost: £1950
 
 
 
 


Review 15 Nov 2019
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1st floor 2 bedroom flat.
 
Cost: £1300

"McRae's were fabulous in helping us find a short term let whilst our house is being renovated.
They pulled out all stops in getting us the property and made the process so easy.
Thoroughly recommend McRae's for sales, purchases and rentals. "
 
 
 
 
Team:
Gill Barbara
 
 
 

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