McRae's Sales Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating McRae's Sales Lettings & Management - Sales 9.7/100
498 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 498 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Lisa fox was amazing from start to finish she truly made the experience of selling our house stress free. Communication was great from all the staff at McRaes and Lisa went above and beyond to ensure...."   more
 
" Lisa at McRaes is an absolute pleasure to deal with. A total no nonsense lady who shares information as soon as necessary and works so hard to progress sales/purchases. We have worked with her three t...."   more
 
" I wholeheartedly trust and recommend McRae's. They helped us at every stage of our house-buying journey, firstly by giving us helpful information about available properties and the local area when we...."   more
 
" We had a great experience working with the team at McRaes. Lisa Fox had solid knowledge of the local property market and advised us professionally throughout the process. Her valuation was accurate. W...."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 95%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 90%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 83%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 84%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 96%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 23
best 23
buyer 23
buyers 22
buying 32
Communication 22
Craig 48
definitely 25
difficult 25
efficient 21
estate 52
Excellent 75
experience 38
extremely 31
fantastic 27
finish 20
fox 20
friendly 112
good 71
great 59
happy 55
help 38
helped 27
helpful 146
highly 49
honest 20
informed 38
knowledgeable 20
Lisa 137
local 23
market 27
McRae 22
McRae’s 57
McRaes 140
pleased 27
process 97
professional 125
property 94
purchase 35
really 39
received 23
recommend 111
sale 75
sell 28
selling 31
service 182
sold 24
team 60
Thank 65
Thanks 31
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 28 Feb 2021
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terraced house in Higham Park
 
Cost: £560000
 

"Lisa fox was amazing from start to finish she truly made the experience of selling our house stress free.
Communication was great from all the staff at McRaes and Lisa went above and beyond to ensure a smooth transaction.
If you would like a friendly and professional experience I highly recommend McRaes.
Thank you for everything
Louise Cole"
 
 
Team:
Lisa Fox and mr McRae
 
 
 

Review 27 Feb 2021
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached property in Chingford
 
Cost: £545000
 

"Lisa at McRaes is an absolute pleasure to deal with. A total no nonsense lady who shares information as soon as necessary and works so hard to progress sales/purchases. We have worked with her three times now and it has been a pleasure each time!"
 
 
Team:
Lisa
 
 
 

Review 23 Feb 2021
Recommended by customer in E49N
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three-bed, end-of-terrace Edwardian house in Highams Park
 
Cost: £771000
 

"I wholeheartedly trust and recommend McRae's. They helped us at every stage of our house-buying journey, firstly by giving us helpful information about available properties and the local area when we were searching, and then giving us an early heads-up on a property that was perfect for us, and managing the process from offer to completion in a very professional and human way. They are experts and all-round lovely people and I wouldn't hesitate to buy from them again."
 
 
Team:
Lisa Fox, Craig McRae
 
 
 

Review 20 Feb 2021
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom Edwardian terraced house in Highams Park.
 
Cost: £526000
 

"We had a great experience working with the team at McRaes. Lisa Fox had solid knowledge of the local property market and advised us professionally throughout the process. Her valuation was accurate. We appreciated honest advice when marketing the property, great communication after the offer had been accepted and a good service helping with the required communication at completion of the sale. We found the support and guidance for this challenging task of selling our home, specifically during the pandemic, received from Lisa and the team extremely helpful."
 
 
Team:
Lisa Fox, Jessica McRae, Craig McRae
 
 
 

Review 19 Feb 2021
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed mid terrace
 
Cost: £525000

"Amazing, supportive and kind."
 
 
 
 
 
 

Review 13 Jan 2021
Recommended by customer in CM6

 I'm: Male 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi Detached, Highams Park e4
 
Cost: £860
 

"We used McCraes estate agents to sell our house as they came highly recommended. We had 2 estate agents in for valuation and both priced the house the same. However,the agent from McCraes seemed much more on the ball on how to market the property and attract interest.
We were very impressed with the marketing of the house. Not only the photographs of the house but also the surrounding beauty spots, which we are sure helped perspective buyers imagine a lifestyle there.

We had a lot of interest and several offers. The agents gave us good advice on how to proceed. We achieved over the asking price and went with the couple the agents judged to be the most genuine ( due to covid restrictions, viewings were left to McCraes to organise).

We would recommend McCraes to others and would use them again ourselves."
 
 
Team:
Craig and Lisa
 
 
 

Review 8 Jan 2021
Recommended by customer in E17
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor two bedroom garden flat in the Chapel End region of Walthamstow
 
Cost: £320000
 

"McRae's were absolutely great to work with. They are honest, trustworthy and personable - words you rarely associate with estate agents!

Lisa gave us an accurate valuation and the team did a great job at marketing & viewing the property. We received 3 good offers within a week and we were thrilled to be able to take the property off the market so quickly.

The solicitors they recommended were fantastic.

Throughout the sales process Lisa kept us very well informed of the progress and was tireless in her efforts to chase the rest of the chain.

Moving home is one of the most expensive and stressful events of your life. Choosing McRae's made the whole procedure so much smoother and more enjoyable. Highly recommended."
 
 
Team:
Lisa, Craig & Barbara
 
 
 

Review 7 Jan 2021
Recommended by customer in E4 9

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One Bedroom Flat. Highams Park.

"Very helpful and professional. Overall great help in purchasing the property."
 
 
 
 

Review 17 Dec 2020
Recommended by customer in IG8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed house in Woodford green
 
Cost: £252000
 

"We had such a good experience with McRae's, from beginning to end it’s been a pleasure to deal with them. Thank you so much for your help in finding us a lovely home!"
 
 
Team:
Lisa :)
 
 
 

Review 8 Dec 2020
Recommended by customer in E4 8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930s Terrace,Chingford, London.
 
Cost: £425000
 

"My sister and I found the Company to be very professional and helpful. They returned phone calls generally within a couple of hours at the latest.
We would definitely recommend them. They never promised they could sell the property but said they would do their best. I have found over the years many estate agents tell you what they think you want to hear and often lie, which gives estate agents a bad name."
 
 
Team:
Lisa and Craig.
 
 
 

Review 20 Nov 2020
Recommended by customer in E4 6
 My Age: 30 - 39 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Balliol avenue 3 bed terrace
 
Cost: £570000

"McRae's have been an excellent agency from start to finish. We felt at ease throughout the sale and knew that we were in good hands.

Thank you to Lisa and all the team."
 
 
 
 
Team:
Lisa Fox
 
 
 

Review 28 Oct 2020
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached in a town
 
Cost: £550000
 

"McRaes were suggested as an agent to use when we were looking to buy by our agents.
I’m thankful that this property was marketed by them! From
Offer to completion they have been marvellous. Especially Lisa who is an absolute asset and feels like having a friend by your side. She couldn’t have been more professional and helpful! She went above and beyond for us and really knows her stuff, it was quite a stressful purchase and and she helped guide us through expertly and to a successful conclusion. Lisa you are an absolute gem! We are in the house of our dreams. Thank you, thank you from the bottom of our hearts!!"
 
 
Team:
Lisa Fox
 
 
 

Review 24 Oct 2020
Recommended by customer in E4 6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroomed terraced 1930s built house in Chingford, backing on to Larkswood and within walking distance of the shops at Chingford Hatch and Highams Park.
 
Cost: £515000
 

"Really happy with the service provided by McCrae's from the initial valuation by Craig McCrae, right through to completion of the sale, with Lisa Fox as the main contact. The company arranged and managed all sales viewings and follow ups, keeping me appraised of any feedback received. It managed the price negotiation between myself and the buyers well, offered sound, helpful advice at all times, ensuring it understood our requirements/instructions before proceeding. I have no hesitation in recommending McRae's to anyone and would definitely use its services again should the need arise."
 
 
Team:
Lisa Fox - main contact and Craig McRae
 
 
 

Review 12 Sep 2020
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930’s House 4 bedroom with converted loft
 
Cost: £535000
 

"Really great service, highly recommend. McRae’s is by far the best estate agent that we have ever dealt with.
We completed during a pandemic and even with those obstacles we felt looked after but most importantly they were always honest and upfront while being positive and focused on getting through our significant issues.

Thanks Craig, Lisa and team"
 
 
Team:
Craig Lisa and team
 
 
 

Review 7 Sep 2020
Recommended by customer in IG8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930''s 3 bed house in North East London.
 
Cost: £589995
 

"McRae's went above and beyond to ensure we got our house ! They were excellent - Lisa in particular. Thank you !"
 
 
Team:
Lisa Fox
 
 
 

Review 3 Sep 2020
Recommended by customer in E4 9
 I'm: Male 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi
 
Cost: £520000

"Really happy with the service."
 
 
 
 
Team:
Lisa Barbara Jessica
 
 
 

Review 3 Sep 2020
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom semi detached house, Chingford 1 Highams park.
 
Cost: £530000

"So very helpful and professional would highly recommend especially after a stressful situation."
 
 
 
 
Team:
Barbara Jess Lisa
 
 
 

Review 26 Aug 2020
Recommended by customer in E17
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We bought a 2 bed, 1st floor Warner Flat near Lloyd Park in Walthamstow.
 
Cost: £435000
 

"We bought a property through McRae's and they were great. We've previously tried buying through other estate agents (naming no names…) and they were not nice to deal with as a buyer, but McRae's were excellent. Lisa Fox in particular was fantastic, she was very nice and helpful. You could tell she was doing the best for both the vendors and also for us as buyers. They did everything they could to help all of us get through a very difficult move during the pandemic. We would definitely recommend them.
"
 
 
Team:
Lisa Fox
 
 
 

Review 25 Aug 2020
Recommended by customer in E4 9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930s terraced house in Highams Park, 4 bedrooms (one from loft conversion) 2 reception rooms, kitchen 1 bathroom with separate toilet. 60 ft garden with 2 sheds at rear and small front garden. Street parking.
 
Cost: £535000
 

"Mcraes service in our property transaction has been excellent. If not for Mr Mcrae and Lisa it would have completely collapsed due to the virus. We have been obliged to wait 9 months to move from London to Birmingham and the whole process has been very stressful. We are very glad we chose to use such a professional company and would highly recommend them to anyone else."
 
 
Team:
Craig Mcrae and Lisa Fox
 
 
 

Review 24 Aug 2020
Recommended by customer in e4 9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom, 1st Floor Flat in Highams Park
 
Cost: £350000
 

"Hi, I've bought a few properties over the years from McRaes.

Clear, concise and relevant updates during the whole process.

This particular purchase was extremely stressful owing to the Covid 19 lockdown. However, felt comfortable that it would go through.

Big shout out to Lisa, who really does make you feel that your interests are being looked after.
"
 
 
Team:
Lisa
 
 
 
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