McRae's Sales Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating McRae's Sales Lettings & Management - Sales 9.7/100
485 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 485 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Really great service, highly recommend. McRae’s is by far the best estate agent that we have ever dealt with. We completed during a pandemic and even with those obstacles we felt looked after but mo...."   more
 
" McRae's went above and beyond to ensure we got our house ! They were excellent - Lisa in particular. Thank you !"   more
 
" Really happy with the service."   more
 
" So very helpful and professional would highly recommend especially after a stressful situation."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 94%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 91%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 83%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 84%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 95%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 20
best 22
bought 15
buyer 23
buyers 20
buying 32
communication 20
Craig 47
definitely 23
difficult 25
efficient 21
estate 49
excellent 74
experience 35
extremely 30
fantastic 26
friendly 111
good 66
great 55
happy 54
help 36
helped 24
helpful 140
highly 46
informed 37
knowledgeable 20
Lisa 130
local 21
market 24
Mcrae 22
McRae’s 57
McRaes 131
pleased 27
process 94
professional 120
property 87
purchase 34
Really 37
received 20
recommend 107
sale 72
sell 26
selling 29
service 180
sold 24
stressful 24
supportive 22
team 57
thank 60
Thanks 31
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Sep 2020
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930’s House 4 bedroom with converted loft
 
Cost: £535000
 

"Really great service, highly recommend. McRae’s is by far the best estate agent that we have ever dealt with.
We completed during a pandemic and even with those obstacles we felt looked after but most importantly they were always honest and upfront while being positive and focused on getting through our significant issues.

Thanks Craig, Lisa and team"
 
 
Team:
Craig Lisa and team
 
 
 

Review 7 Sep 2020
Recommended by customer in IG8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930''s 3 bed house in North East London.
 
Cost: £589995
 

"McRae's went above and beyond to ensure we got our house ! They were excellent - Lisa in particular. Thank you !"
 
 
Team:
Lisa Fox
 
 
 

Review 3 Sep 2020
Recommended by customer in E4 9
 I'm: Male 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi
 
Cost: £520000

"Really happy with the service."
 
 
 
 
Team:
Lisa Barbara Jessica
 
 
 

Review 3 Sep 2020
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom semi detached house, Chingford 1 Highams park.
 
Cost: £530000

"So very helpful and professional would highly recommend especially after a stressful situation."
 
 
 
 
Team:
Barbara Jess Lisa
 
 
 

Review 26 Aug 2020
Recommended by customer in E17
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We bought a 2 bed, 1st floor Warner Flat near Lloyd Park in Walthamstow.
 
Cost: £435000
 

"We bought a property through McRae's and they were great. We've previously tried buying through other estate agents (naming no names…) and they were not nice to deal with as a buyer, but McRae's were excellent. Lisa Fox in particular was fantastic, she was very nice and helpful. You could tell she was doing the best for both the vendors and also for us as buyers. They did everything they could to help all of us get through a very difficult move during the pandemic. We would definitely recommend them.
"
 
 
Team:
Lisa Fox
 
 
 

Review 25 Aug 2020
Recommended by customer in E4 9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930s terraced house in Highams Park, 4 bedrooms (one from loft conversion) 2 reception rooms, kitchen 1 bathroom with separate toilet. 60 ft garden with 2 sheds at rear and small front garden. Street parking.
 
Cost: £535000
 

"Mcraes service in our property transaction has been excellent. If not for Mr Mcrae and Lisa it would have completely collapsed due to the virus. We have been obliged to wait 9 months to move from London to Birmingham and the whole process has been very stressful. We are very glad we chose to use such a professional company and would highly recommend them to anyone else."
 
 
Team:
Craig Mcrae and Lisa Fox
 
 
 

Review 24 Aug 2020
Recommended by customer in e4 9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom, 1st Floor Flat in Highams Park
 
Cost: £350000
 

"Hi, I've bought a few properties over the years from McRaes.

Clear, concise and relevant updates during the whole process.

This particular purchase was extremely stressful owing to the Covid 19 lockdown. However, felt comfortable that it would go through.

Big shout out to Lisa, who really does make you feel that your interests are being looked after.
"
 
 
Team:
Lisa
 
 
 

Review 22 Aug 2020
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed Terraced house Highams Park
 
Cost: £550000
 

"We were very impressed with the professionalism of McRaes. Our purchase through them was not the easiest process (no fault of their own). They were helpful and informative from start to finish and we were over the moon to be able to complete. We highly recommend McRaes for anyone considering using an agent and it was a pleasure meeting them. No doubt they will be contacted again by us for any future plans."
 
 
Team:
Lisa Fox and Craig McRae
 
 
 

Review 21 Aug 2020
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930's reservation project
 
Cost: £595000

"A really friendly personal, professional and honest company. Highly recommend."
 
 
 
 
 
 

Review 21 Aug 2020
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi-detached 1930's-in same family since built
 
Cost: £589995

"Excellent service!

Lisa was really helpful and answered all our queries.

Mr. McRae was also very helpful and we will recommend McRae's.

Thankyou so much for all your help."
 
 
 
 
Team:
Lisa Fox Craig Mcrae
 
 
 

Review 11 Aug 2020
Recommended by customer in IG8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached property near highway per station.
 
Cost: £913250

"Highly professional service!!

Thankyou for all your help Craig!"
 
 
 
 
Team:
Lisa Fox Craig Mcrae
 
 
 

Review 24 Jul 2020
Recommended by customer in E18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed flat
 
Cost: £350000

"Wonderful service, extremely helpful. Would definitely recommend."
 
 
 
 
Team:
Lisa Fox
 
 
 

Review 7 Jul 2020
Recommended by customer in E4 6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom terrace and lounge
 
Cost: £418000

"Really helpful estate agent. Very friendly and professional.

Prompt response always quickly chased vendor and vendor solicitors when info needed.

Very helpful during lockdown too."
 
 
 
 
Team:
Craig Mcrae
 
 
 

Review 3 Jul 2020
Recommended by customer in IG8

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat

"My whole experience of dealing with Mcreas has always been pleasant.

A very professional firm."
 
 
Team:
Lisa, Gill, Craig
 
 
 

Review 5 Jun 2020
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed end terrace.
 
Cost: £638500

"Very professional service and easy to get in touch with and info from."
 
 
 
 
Team:
Lisa Fox Craig Mcrae
 
 
 

Review 22 May 2020
Recommended by customer in E4 9

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed mid terrace house
 
Cost: £475000
 

"excellent service especially during lockdown and at all other times."
 
 
Team:
lisa craig
 
 
 

Review 18 May 2020
Recommended by customer in E174
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Highams Park
 
Cost: £525000
 

"Excellent, easy service. It was a painless transaction which is not often the case."
 
 
Team:
Lisa Fox
 
 
 

Review 19 Mar 2020
Recommended by customer in E17
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Edwardian terrace in-between Highams Park and Wood Street (Walthamstow).
 
Cost: £52500
 

"We had a great experience with McRae's. Lisa was helpful and we are able to view the property many times before we completed.

Thank you for making this process easy."
 
 
Team:
Lisa
 
 
 

Review 16 Mar 2020
Recommended by customer in E17
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed terrace.
 
Cost: £560000

"Very helpful in communicating between us and seller trying to get the sellers solicitor to pick up the phone!

Both em and I are really thankful for all you have done! "
 
 
 
 
Team:
Lisa Craig Barara
 
 
 

Review 13 Mar 2020
Recommended by customer in IG8

 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced house built in 1930’s located in Highams Park
 
Cost: £710000
 

"I found Lisa at McCraes to be extremely efficient and helpful at all times. Lisa kept me informed at every stage of the sale and made the whole process a lot easier."
 
 
Team:
Mr McCrae, Lisa
 
 
 
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