McRae's Sales Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.7/10
456 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 456 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" The agency was accommodating and very willing to help us with the visit of the house we eventually purchase. We have been very happy with the service. "   more
 
" Lisa has been really responsive and helpful and proactive. She's great! Thank you Lisa! An best. "   more
 
" This is a great firm to deal with, very helpful and knowledgeable people, kept us up to date with what was going on with our sale and also helped a few times with our purchase."   more
 
" My Family have used McRaes over several years, both buying and selling. I have recently sold a property in Highams Park with them. It took almost a year from start to finish due to the Bexit saga. M...."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 94%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 90%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 87%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 84%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 84%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 95%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 18
best 19
bought 13
brilliant 10
buyer 22
buying 31
Communication 20
Craig 42
definitely 20
difficult 24
efficient 20
estate 45
Excellent 67
experience 33
extremely 26
Fantastic 23
friendly 108
good 64
great 51
happy 53
help 33
helped 21
helpful 127
Highly 37
informed 36
knowledgeable 19
Lisa 116
local 21
market 24
McRae 20
McRae’s 56
McRaes 119
pleased 26
process 83
professional 111
property 81
purchase 31
really 29
received 20
recommend 94
sale 69
sell 26
selling 28
service 169
sold 22
stressful 21
supportive 22
team 54
Thank 53
Thanks 28
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 Nov 2019
Recommended by customer in E4 9
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi
 
Cost: £635000

"The agency was accommodating and very willing to help us with the visit of the house we eventually purchase. We have been very happy with the service. "
 
 
 
 
Team:
Lisa
 
 
 

Review 4 Nov 2019
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed mid terrace
 
Cost: £592000

"Lisa has been really responsive and helpful and proactive. She's great!
Thank you Lisa! An best. "
 
 
 
 
Team:
Lisa Craig Barbara
 
 
 

Review 20 Oct 2019
Recommended by customer in E4 9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terraced house.
 
Cost: £550000
 

"This is a great firm to deal with, very helpful and knowledgeable people, kept us up to date with what was going on with our sale and also helped a few times with our purchase."
 
 
Team:
Craig and Lisa
 
 
 

Review 17 Oct 2019
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930’s 3 bed semi in Highams Park. E4
 
Cost: £635000
 

"My Family have used McRaes over several years, both buying and selling.
I have recently sold a property in Highams Park with them. It took almost a year from start to finish due to the Bexit saga.
McRae's kept me focussed when I wanted to give up. They went over and above the
expectations of any estate agent. I refer to them as a family business that only know
hard work. They are all well versed in the property market. I never once thought to change estate agents even when my friends were telling me to do so. I know this
Company and if they can’t sell your property no one can.
I have recommended McReas to several people including family members and have never
been disappointed. I will continue to recommend them as I still have friends living in
the area.

Well done McReas you should all be very proud of yourselves.
Top marks from me.
Dilly
"
 
 
Team:
Craig, Lisa & Barbara
 
 
 

Review 17 Oct 2019
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terrace.
 
Cost: £468000

"Excellent. "
 
 
 
 
Team:
Lisa
 
 
 

Review 15 Oct 2019
Recommended by customer in E4 9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed end of terace house with garage.
 
Cost: £501600

"Very helpful in the sale of this house ready to go the extra mile to help us with the sale. I would recommend them to anybody without hesitation. "
 
 
 
 
 
 

Review 17 Sep 2019
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi detached house.
 
Cost: £479000

"Excellent. "
 
 
 
 
Team:
Lisa
 
 
 

Review 4 Sep 2019
Recommended by customer in E4 9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terrace
 
Cost: £546250

"A very good experience and helped make that could have been a stressful process. Fairly easy. "
 
 
 
 
Team:
Craig Mcrae
 
 
 

Review 19 Aug 2019
Recommended by customer in E4 8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed and loft room end terrace.
 
Cost: £540000

"Fantastic service fro first to last. Helpful and friendly in making the buying process as smooth as can be. "
 
 
 
 
Team:
Lisa Barbara Craig
 
 
 

Review 19 Aug 2019
Recommended by customer in E4 8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed terrace, Chingford. Side access, large kitchen extension.
 
Cost: £440000

"McRae's are efficient and friendly. "
 
 
 
 
Team:
Lisa Barbara Craig
 
 
 

Review 7 Aug 2019
Recommended by customer in E4 9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian town house.
 
Cost: £715000

"A difficult property to sell as we anticipated, in a poor state of repair. And we were very glad to find a buyer with the vision to restore the building. Very grateful for all the help in what has been a long process with surveys, structural engineers etc. Also thanks with all the effort and negotiation taking this through to exchange and completion. Best wishes to Craig Lisa and all your staff involved"
 
 
 
 
Team:
Craig Lisa Jess Barbara Liam
 
 
 

Review 7 Aug 2019
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A large, semi-detached Victorian house in desperate need of repair. The property had so much scope to be made beautiful again.
 
Cost: £715000

"Lisa and Craig were just so patient and helpful throught the entire process. The process of buying the property was very lengthy due to mortgages and surveyors but Lisa and Craig did not lose faith in us. They were and are a wonderful agency. Thank you. "
 
 
 
 
Team:
Lisa Craig
 
 
 

Review 29 Jul 2019
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom house with a garden and garage Highams Park LOndon
 
Cost: £650000
 

"I have known Craig McRae for 10 years. We bought and sold our property with his support.

Craig is an excellent person and very knowledgeable. He is very accurate with valuations and very honest throughout the whole process.

The entire team are great at McRae's and I must also give specific credit to Lisa Fox who was superb at handling all queries and concerns alongside Craig. She also has a brilliant sense of humour.

If I was buying or selling in Highams Park, I would only choose McRae's. I cannot praise them enough."
 
 
Team:
Craig McRae Lisa Fox
 
 
 

Review 11 Jul 2019
Recommended by customer in E4 9
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £808000

"I found the staff at the Highams Park office to be very friendly, helpful and professional. And I am very satisfied indeed an will not hesitate to use them again in the future. Highly recommended!"
 
 
 
 
Team:
Craig Mcrae
 
 
 

Review 1 Jul 2019
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom semi detached house.
 
Cost: £725000

"Friendly and professional service. Thank you. "
 
 
 
 
Team:
Lisa Craig Barbara
 
 
 

Review 1 Jul 2019
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed flat.
 
Cost: £365000

"Thank you so much for all your help with the sale of 48 Newbury Rd!
You made a stressful process
Much more bearable. Thanks."
 
 
 
 
Team:
Lisa Craig
 
 
 

Review 16 Jun 2019
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930’s style terraced 3 bedroom Highams Park
 
Cost: £520000
 

"From our very first meeting with Craig it was clearly evident that he knew current market conditions and gave us plenty of information around properties of the same era and what they had recently sold for. We had around 4 viewings within the first week and Lisa was very pro active in getting people through the door. We were always kept up to date with what was going on and left it to them to do the show arounds. Within 19 days our house had sold and Lisa always kept us informed of the latest position. Wouldn’t hesitate to recommend."
 
 
Team:
Lisa and Craig
 
 
 

Review 8 Jun 2019
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bed detached Norfolk village.
 
Cost: £445000

"Lisa at McRaes was very good at her job and saw the sale through right to the end calmed me down and read-shored me at times of stress very professional very nice person deserves an award. "
 
 
 
 
Team:
Craig Lisa Fox
 
 
 

Review 3 Jun 2019
Recommended by customer in E4 8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom semi detached.
 
Cost: £574000

"Very enthusiastic staff. Keen to help and advise. "
 
 
 
 
Team:
Craig Mcrae
 
 
 

Review 3 Jun 2019
Recommended by customer in E4
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £574000

"Happy from the first viewing to completion. "
 
 
 
 
Team:
Craig Mcrae
 
 
 
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