McRaes Sales, Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating McRaes Sales, Lettings & Management - Sales 9.7/100
572 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 572 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" I found the staff at McRaes courteous and helpful at all times. Lisa went the extra mile to keep things going smoothly, so the whole sale's process didn't drag. Lisa is very personable and you fe...."   more
 
" I am very satisfied with the provided service by Mcraes estate agent. The staff were very helpful and supportive. The respond time to any queries was excellent, they prompt response was the key to com...."   more
 
" Thanks for all your help with our sale! It all went smoothly!"   more
 
" W'ed like to thank all the team at McRaes for all your advice and help in the past months it played a big part in the successful completion!"   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 95%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 89%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 87%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 84%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 95%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 29
best 29
buyer 27
buyers 27
buying 41
Communication 28
Craig 57
definitely 30
difficult 31
easy 24
estate 65
excellent 83
experience 48
extremely 40
fantastic 34
finish 32
friendly 129
good 81
Great 72
happy 60
help 43
helped 30
helpful 177
highly 60
informed 45
knowledge 24
knowledgeable 25
Lisa 165
local 29
market 34
McRae 25
McRae’s 58
McRaes 176
pleased 29
process 123
professional 152
property 112
purchase 39
really 53
received 28
recommend 135
sale 95
sell 40
selling 43
service 201
Sold 28
stressful 33
Team 84
Thank 79
Thanks 39
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 Feb 2023
Recommended by customer in WD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom flat in Highams Park
 
Cost: £342500
 

"I found the staff at McRaes courteous and helpful at all times. Lisa went the extra mile to keep things going smoothly, so the whole sale's process didn't drag. Lisa is very personable and you feel you really get a personal service at McRaes. I highly recommend this agent."
 
 
Team:
Lisa
 
 
 

Review 9 Jan 2023
Recommended by customer in E4 6

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat / Chingford

"I am very satisfied with the provided service by Mcraes estate agent. The staff were very helpful and supportive. The respond time to any queries was excellent, they prompt response was the key to complete my purchase smoothly.

Thank you for your all help Mcraes Team"
 
 
Team:
Lisa
 
 
 

Review 21 Nov 2022
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed EOT
 
Cost: £690000

"Thanks for all your help with our sale!
It all went smoothly!"
 
 
 
 
Team:
Lisa Barbara Craig
 
 
 

Review 21 Nov 2022
Recommended by customer in E4 9
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed end of terrace.
 
Cost: £690000

"W'ed like to thank all the team at McRaes for all your advice and help in the past months it played a big part in the successful completion!"
 
 
 
 
Team:
Lisa Craig Barbara
 
 
 

Review 15 Nov 2022
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bed semi detached house.
 
Cost: £580000

"Lisa is the greatest estate agent we could have asked for and has been a superstar throughout. We hope to stay in touch now we are in the neighborhood. 10 out of 10 doesn't quite cover it.
Thank you. Olly & Hayly"
 
 
 
 
Team:
Lisa
 
 
 

Review 13 Nov 2022
Recommended by customer in Ig8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Highams Park
 
Cost: £580
 

"Lisa and Craig was very professional and patient with some idiot buyers that was going nowhere untill they found a committed couple the purchase my property"
 
 
Team:
Lisa and craig
 
 
 

Review 12 Nov 2022
Recommended by customer in IG8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Highams Park 5 bed Victorian Semi
 
Cost: £949500
 

"Having bought the property with this estate agent 7 years earlier with a good experience they were one of two agents we approached to sell when we were looking to emigrate. We went with Mcraes as they seemed to have a much more in-depth knowledge of the area, which I believe made a difference to the speed and value of our sale. We liked dealing with a small local business rather than a small part of a big chain. Lisa, who primarily dealt with our sale was super helpful (both buying and selling) with guiding us through the logistics with recommendations for solicitors etc when asked.
We would thoroughly recommend Mcraes for a no nonsense estate agent who really know their area and house hunters :)"
 
 
Team:
Craig McRae, Lisa Fox and Barbara Barker
 
 
 

Review 7 Nov 2022
Recommended by customer in E4 9
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2/3 bed bungalow
 
Cost: £590000

"Great services Liza has be great to work with and very professional"
 
 
 
 
Team:
Lisa
 
 
 

Review 2 Nov 2022
Recommended by customer in G41
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We sold a 3 bedroom 1930''s terraced house. In Highams Park, a suburb of London.
 
Cost: £680000
 

"The team at McRaes offered a very efficient and personal service. They were approachable and knowledgable throughout the process of selling our house. They kept us informed about any developments in the sale and offered advice about which offer we should accept. They have a good knowledge of the local area - which is important for potential buyers. We would definately recommend McRaes. Excellent service."
 
 
Team:
Craig McRae and Lisa Fox
 
 
 

Review 30 Oct 2022
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2/3 Bedroom Detached Bungalow in Chingford
 
Cost: £590000
 

"Very good service from the whole team from start to finish despite the buyer and their legal team being very, very difficult to deal with.

A great result in the end, and even managed to obtain £15,000 over the asking price.

Highly recommended."
 
 
Team:
Lisa, Craig & Barbara
 
 
 

Review 29 Oct 2022
Recommended by customer in E4 9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Leasehold masonette, Highams Park
 
Cost: £270000
 

"Acted in a very helpful and professional way, giving good advice keeping us informed at all times."
 
 
Team:
Lisa and Craig, sorry can't remember the other names
 
 
 

Review 10 Oct 2022
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Highams Park , 3 bed house
 
Cost: £650000
 

"Lisa is fantastic. She supported me all the way. Communication was fast, easy and clear. I am grateful and pleased with the service I received when buying our home. The other members at the office were also very helpful and welcoming when we would pop into the office. I would highly recommend McRaes services. Thank you very much Lisa"
 
 
Team:
Lisa
 
 
 

Review 6 Oct 2022
Recommended by customer in E4 9
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £358000

"Great estate agents.
Without the help of the wonderful staff at McRaes I don't think my sale would have got over the line. Professional and friendly throughout. Would definitely recommend and will be using them in the future when the time comes to sell!"
 
 
 
 
Team:
Craig Lisa
 
 
 

Review 6 Oct 2022
Recommended by customer in E4 6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terrace property with 3 bedrooms situated in Chingford. It has garden front and rear with double garage to the back.
 
Cost: £635000
 

"We found them professional and helpful in any problems we encountered. They were great and would recommend them to anyone."
 
 
Team:
Lisa Fox and Craig McRae
 
 
 

Review 4 Oct 2022
Recommended by customer in E4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
North East London
 
Cost: £840000

"Long wait but all good."
 
 
 
 
Team:
Craig Lisa Barbara
 
 
 

Review 28 Sep 2022
Recommended by customer in IG8
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed mid terrace
 
Cost: £680000

"Very thankful to Mr McRaes in what has been a very stressful process, he dealt with matters in order to get us moving!!
Would highly recommend."
 
 
 
 
Team:
Craig Mcrae
 
 
 

Review 28 Sep 2022
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed end terrace
 
Cost: £790000

"You have all just been amazing
Cannot fault you!
Excellent all the way"
 
 
 
 
Team:
Lisa
 
 
 

Review 28 Sep 2022
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed semi
Highams Park close to park
 
Cost: £790000

"Great service from all at McRaes - thanks for everything!"
 
 
 
 
Team:
Barbara Lisa Craig
 
 
 

Review 22 Sep 2022
Recommended by customer in E49s
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi detached house with large garden and garage
 
Cost: £650000
 

"Amazing service from start to finish! We are so happy with Mcraes. They have been absolutely brilliant.
Special mention to Lisa who is a asset to the company, so helpful full of knowledge and made the whole process easy and straightforward
Thank you once again for your hard work and dedication"
 
 
Team:
Lisa
 
 
 

Review 18 Sep 2022
Recommended by customer in E4 9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom semi detached with garage
 
Cost: £790
 

"They made the sale really easy for us and followed up efficiently.The staff are all friendly & made me feel that nothing was too much trouble.I never felt like it was a problem to call & ask any question no matter how small.I would recommend them to anyone selling a property."
 
 
Team:
Lisa and Craig
 
 
 
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