18 The Avenue, Highams Park
London
E4 9LD
Estate Agents
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About Us |
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Reputations are not built overnight | ||
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative. Look for firms with a commitment to asking for feedback - good or bad - from their customers. We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review. Ask the firm for their side of the story. | ||
Code of Practice | ||
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect. |
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Sellers: Ombudsman: 95% | ||
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?) | ||
Sellers: Fees: 100% | ||
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property? | ||
Sellers: Buyer services: 90% | ||
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property? | ||
Sellers: Particulars: 99% | ||
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property? | ||
Sellers: Viewing: 99% | ||
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements? | ||
Sellers: Offers: 98% | ||
SELLERS Did the firm confirm all offers in writing (including email)? | ||
Sellers: Marketing: 88% | ||
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)? | ||
Buyers: Ombudsman: 84% | ||
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?) | ||
Buyers: Marketing: 85% | ||
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)? | ||
Buyers: Accuracy: 96% | ||
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties? | ||
Buyers: Offer: 96% | ||
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)? | ||
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case. Nobody's perfect and some customers may not be completely sure about the answer. It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you. A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on. | ||
Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?
advice 30
best 30
buyer 28
buyers 28
buying 41
communication 30
Craig 59
definitely 31
difficult 33
easy 24
estate 68
excellent 84
experience 48
extremely 41
fantastic 34
finish 34
Fox 24
friendly 136
good 81
great 75
happy 60
help 43
helped 33
helpful 183
highly 64
informed 47
knowledge 24
knowledgeable 29
Lisa 173
local 29
market 38
McRae 26
McRae’s 60
McRaes 184
pleased 29
process 130
professional 159
property 118
purchase 41
really 53
received 28
recommend 140
sale 100
sell 41
selling 45
service 203
sold 28
team 88
Thank 82
thanks 39
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These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review. |
Reviews that match your Budget | ||
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs. | ||
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need. | ||
Customer Reviews | ||
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