McRaes Sales, Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating McRaes Sales, Lettings & Management - Sales 9.7/100
534 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 534 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Lisa and the team were an absolute delight to work with throughout the entire process. As first time buyers who had been searching for the right property for over a year we had been quite disillusi...."   more
 
" Professional, caring, and very helpful well done all staff!! Thank you"   more
 
" Thank you so much for all the terrific support, your patience with me, and your empathy! We really appreciate all your support - Thanks so much Lisa, Craig, and all the team."   more
 
" A really happy with the service from Lisa would definitely recommend. I would however like to point out the appalling service I received from Whiskers who were the recommended lawyers. I would take ...."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 95%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 90%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 83%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 96%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 25
best 29
buyer 25
buyers 24
buying 37
communication 26
Craig 53
definitely 29
difficult 30
estate 60
excellent 80
experience 43
extremely 39
fantastic 31
finish 27
Fox 22
friendly 122
good 74
great 63
Happy 58
help 39
helped 30
helpful 163
highly 55
informed 41
knowledgeable 23
Lisa 152
local 27
market 32
McRae 25
McRae’s 58
McRaes 157
pleased 28
process 116
Professional 143
property 105
purchase 37
really 47
received 27
recommend 123
sale 84
Sell 36
selling 39
service 192
sold 26
stressful 31
supportive 26
team 74
thank 70
Thanks 35
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 23 Jan 2022
Recommended by customer in IG8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced 3 bedroom house in quiet cul-de-sac
 
Cost: £515000
 

"Lisa and the team were an absolute delight to work with throughout the entire process.

As first time buyers who had been searching for the right property for over a year we had been quite disillusioned with some of the estate agents we had been dealing with until we found a property through McRaes. From the moment we put an offer in through to completion we received everything we could want from an estate agent during a stressful process - compassion, dedication, understanding and great communication. When things were taking longer than we had hoped (due to issues out of McRaes control) we had great comfort in knowing that Lisa was doing everything possible to get it over the line.

Thanks to Lisa and the team our experience of buying our first home ended up being a very good one."
 
 
Team:
Lisa
 
 
 

Review 16 Jan 2022
Recommended by customer in E4 6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-bed flat
 
Cost: £839950

"Professional, caring, and very helpful well done all staff!!
Thank you"
 
 
 
 
 
 

Review 16 Jan 2022
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bedroom semi-detached house
 
Cost: £525000

"Thank you so much for all the terrific support, your patience with me, and your empathy! We really appreciate all your support - Thanks so much Lisa, Craig, and all the team."
 
 
 
 
Team:
Lisa Craig Jess Barb Gill
 
 
 

Review 16 Jan 2022
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1-bed ground floor flat in Highams Park. Larger than average out door space.
 
Cost: £305000

"A really happy with the service from Lisa would definitely recommend.
I would however like to point out the appalling service I received from Whiskers who were the recommended lawyers.
I would take them off the recommendation list if I had the choice. Happy to provide more details if needed."
 
 
 
 
Team:
Lisa Fox
 
 
 

Review 4 Jan 2022
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed flat in Highams Park
 
Cost: £305000
 

"This was our second attempt trying to sell the flat after our first sale fell through and we were so pleased to change our estate agent to McRaes. The whole process was a much nicer one with friendly and professional staff who did their best to make what is typically a stressful event as smooth as possible. Lisa's good humour and excellent communication certainly helped, as well as Jess who was also very helpful and has a calming manner. The whole team's expertise was also very obvious throughout the process."
 
 
Team:
Lisa, Jess and Mr Mcrae
 
 
 

Review 22 Dec 2021
Recommended by customer in E49q
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed semi with a garden in Highams Park
 
Cost: £850000
 

"The team at Macraes, and Lisa in particular, were extremely professional, empathetic and supportive through a very difficult process. Although there were a number of challenges on the way due to others in the chain, we always felt Lisa was doing her very best to make things happen"
 
 
Team:
Lisa Fox,
 
 
 

Review 6 Dec 2021
Recommended by customer in IG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed, Terraced house, Chingford.
 
Cost: £500000
 

"We are very satisfied with the service received. Lisa has been very professional and helpful. Always happy to answer all the questions, chasing solicitor and vendor and speeding up the process. She simple cared about us like smbd close would do.
I would definitely recommend her and the agency to everybody I know.
"
 
 
Team:
Lisa
 
 
 

Review 29 Nov 2021
Recommended by customer in E4 6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached home in E4
 
Cost: £630000

"Lovely service from a friendly and welcoming team."
 
 
 
 
Team:
Jessica Mcrae Lisa
 
 
 

Review 21 Nov 2021
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed Mid Terrace House in Highams Park, London E4.
 
Cost: £599995
 

"We couldn’t recommend high enough this local family business. Friendly, professional, extremely helpful and fully dedicated to their client’s needs. Thank you all!"
 
 
Team:
Lisa, Barbara, Craig and Jessica. HUGE THANKS to you all!
 
 
 

Review 8 Nov 2021
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-bed flat
 
Cost: £329995

"Really brilliant service - we always received email response with any questions we had and could re-visit the property whenever we needed to measure up."
 
 
 
 
Team:
Lisa Gill Craig Jess
 
 
 

Review 6 Nov 2021
Recommended by customer in E4 9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Selling 3 bed 1937 house in Richmond Ave, Highams Park, E4
 
Cost: £59995
 

"The whole female McRae team were SO helpful and a delight to do business with.

Photographs taken of the house and garden were fantastic.

They reassured me when matters got rather fraught getting the solicitors to exchange.

They were SO much better organized than a rival new estate agent in Highams Park who came to value my house.

If I could give them 200% I would! McRaes take the stress out of selling and buying - all were brilliant!

(I have no personal relationship with any of the staff)"
 
 
Team:
Lisa Fox, Jess McRae, Barbara and the lady who does the Lettings
 
 
 

Review 29 Oct 2021
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Split level one bedroom flat, Highams Park, London E4
 
Cost: £282000
 

"Selling my flat turned out to be a more longer and more painful journey that I had first expected. After having tried two other local estate agents, before working with McRaes, I definitely appreciated this team and their approach even more. They were an absolute delight to work with.

Professional, but also, warm and friendly. I appreciated the personal approach, which is something you tend to get more with smaller independent companies.

Also, fiercely dedicated to help get the sale through - Lisa Fox was great. As was Barbara, Jess and Craig. A strong team, indeed. Thanks for all of your help."
 
 
Team:
Lisa Fox, Barbara Barker, Jessica & Craig McRae
 
 
 

Review 28 Sep 2021
Recommended by customer in N5 2

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed house in North East London

"Lisa at McRae's was helpful and easy to communicate with from the moment we had our offer accepted, all the way through to completion."
 
 
Team:
Lisa Fox
 
 
 

Review 24 Sep 2021
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 3-bed First floor flat plus loft conversion in a 1930s building, in E4 London.
 
Cost: £397000
 

"McCrae’s have provided an excellent service from start to finish. They have been professional, patient and friendly throughout. My sale has not been easy; the property was on and off the market plus the deal nearly fell through right at the end, but throughout the process the team at McCrae’s have helped me take the best course of action, read the market movements, strategised and encouraged. They have a fantastic attention to detail, they are responsive, even to the point of calling during out of hours to give updates and they have always given a level of service that i’d have never found elsewhere. I am of the opinion that house buying/selling doesn’t bring out the best in people, but McCraes are the exception; I would wholeheartedly recommend them."
 
 
Team:
Lisa, Jess, Craig, Barbara
 
 
 

Review 24 Sep 2021
Recommended by customer in E4 9

 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3/4 bedroom end of terrace house in the E4 area
 
Cost: £590000
 

"McRaes are simply the best. The team are professional, helpful, knowledgeable and go the extra mile for their clients. Craig, Lisa, Jess and the team kept me informed throughout the selling and buying process. When I was unable to get to my solicitor, they picked up the paperwork, brought it to me to sign and returned it to them! What other estate would do that. Nothing was too much trouble, they dealt with any issues promptly and kept me informed all the way through to completion.
If you want an experienced, knowledgeable team to sell or buy a property with, I could not recommend a better team than McRaes. As I said at the beginning simply the best."
 
 
Team:
Craig and Jess McRae and Lisa
 
 
 

Review 27 Aug 2021
Recommended by customer in CM16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Edwardian house. Five bedrooms two bathrooms plus two reception rooms, kitchen and utility rooms across three floors. Manageable garden. Close to Central Line, green belt and Epping Forest and Loughton town centre with a choice of three supermarkets within walking distance.
 
Cost: £910000
 

"Very helpful and professional throughout from start to finish. Gave advice on both selling and buying although the purchasing process was through a different agent. Craig McRae was always available when needed as was supporting staff. Wouldn't hesitate to recommend. Made the whole process straightforward."
 
 
Team:
Craig McRae
 
 
 

Review 11 Aug 2021
Recommended by customer in cm23
 My Age: 70 + 
 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bishops stortford flat
 
Cost: £195000
 

"EXCELLENT couldnt have been better thankyou to the company and all the staff"
 
 
Team:
Lisa,Barbara,Gill
 
 
 

Review 3 Aug 2021
Recommended by customer
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-bed period flat
 
Cost: £370000

"Thank you for the whiskey."
 
 
 
 
Team:
Jess Lisa Craig
 
 
 

Review 3 Aug 2021
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed semi-detached we liked the fact it had a garage and large driveway.
 
Cost: £450000

"It was a long process but McRaes where extremely helpful throughout the whole process"
 
 
 
 
Team:
All
 
 
 

Review 17 Jul 2021
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom Flat Highams Park

"McRae's and particularly Lisa were very professional, friendly and exceeded expectations in difficult circumstances.

Highly recommend 5 stars.

G"
 
 
Team:
Lisa
 
 
 
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