McRaes Sales, Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating McRaes Sales, Lettings & Management - Sales 9.7/100
653 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 653 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Understanding 9.8/10 Understanding Rating 9.8
They listened to my needs and acted accordingly
 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Really great experience! Will 100 percent recommend and will be using again in the future!!"   more
 
" We can’t recommend Lisa at McRae’s highly enough - she was absolutely superb from start to finish. In an industry that doesn’t enjoy the best reputation, Lisa is living proof that there are genuine...."   more
 
" It has been a pleasure working with the entire team at McRaes and I would just like to say thank you for all your help and support during this process. Your continued advice and insights really helped...."   more
 
" Great service and professional"   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 95%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 89%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 85%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 96%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 37
best 35
buyer 35
buyers 35
buying 50
communication 42
Craig 70
definitely 38
Difficult 37
easy 28
estate 78
excellent 97
experience 63
extremely 51
Fantastic 37
finish 40
friendly 152
good 89
great 83
happy 68
hard 27
help 52
helped 39
helpful 198
highly 73
informed 60
knowledge 28
knowledgeable 34
Lisa 207
local 32
market 43
McRae 29
McRae’s 67
McRaes 214
offer 28
pleased 31
pleasure 29
process 157
Professional 177
property 140
purchase 49
Really 63
recommend 163
sale 122
sell 52
selling 57
service 218
team 104
Thank 106
Thanks 43
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 May 2026
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace three bedrooms
 

"Really great experience! Will 100 percent recommend and will be using again in the future!!"
 
 
 
 
Team:
Lisa Sally
 
 
 

Review 4 Apr 2026
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three-bedroom terraced in Chingford

"We can’t recommend Lisa at McRae’s highly enough - she was absolutely superb from start to finish.

In an industry that doesn’t enjoy the best reputation, Lisa is living proof that there are genuinely brilliant estate agents out there. While others in the chain seemed perfectly happy to sit on their backsides and admire the scenery, Lisa was the one doing all the heavy lifting - chasing, pushing, cajoling and generally refusing to let anything stall.

Her local knowledge was invaluable. She clearly knows the area and understands the market inside out, she knew exactly how to position our home, and gave us confidence that every decision - from pricing to negotiations - was spot on.

She didn’t just sell our house - she sold it for more than we expected, which was a welcome surprise. Throughout the process, her communication was spot on: regular, honest, and refreshingly straightforward.

Then, when our first buyer pulled out after losing his job, when some agents might have needed a quiet lie down - not Lisa. She simply rolled up her sleeves, found another buyer, and kept our onward purchase alive in the process.

If you’re looking for someone who actually does what you hope an estate agent will do (but rarely expect), Lisa is the one. Professional, proactive, friendly, helpful and absolutely relentless in the best possible way.

Outstanding service - we couldn’t have asked for more.
"
 
 
Team:
Lisa, Barbara, Sally & Craig
 
 
 

Review 16 Jan 2026
Recommended by customer in E4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bed house
 

"It has been a pleasure working with the entire team at McRaes and I would just like to say thank you for all your help and support during this process. Your continued advice and insights really helped in pushing on and making the end result possible. Thank you."
 
 
 
 
Team:
Lisa Barbara Craig
 
 
 

Review 1 Jan 2026
Recommended by customer in E4 8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi detached house in Chingford
 

"Great service and professional"
 
 
 
 
Team:
Lisa Barbara
 
 
 

Review 29 Dec 2025
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed 3 bathroom semi detached
 
 
 
Team:
Lisa Barbara Craig
 
 
 

Review 23 Dec 2025
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
one bed studio flat
 

"Extremely helpful and professional throughout. Lisa has been a star. Thank you very much :)"
 
 
 
 
Team:
Lisa Barbara Craig
 
 
 

Review 21 Dec 2025
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chingford

"Lisa and the team at McRae’s were fantastic throughout the entire process. Lisa acted with care, diligence, and professionalism at every stage, keeping me well informed of progress along the way. I felt in very safe hands and would not hesitate to recommend McRae’s."
 
 
Team:
Lisa Fox
 
 
 

Review 4 Nov 2025
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed flat
 

"The team at McRaes were supportive and informative every step of the way. They made the process of getting back on the property ladder a smooth and personable experience. It was like having a friend by my side the whole way through. Thank you!"
 
 
 
 
Team:
Lisa Craig Barbara
 
 
 

Review 16 Oct 2025
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Selling 2 bed flat in Woodford Green. Purchase of a 4 bed house in Chingford

"McRaes dealt with both the sale of our property and the purchase of our new home. The team were excellent and provided a great service from start to finish. The level of communication was top notch as well as the advice and guidance that they provided. The team were always happy to help and the phone always gets answered within seconds. Superb service all round!"
 
 
Team:
Craig, Lisa, Barbra
 
 
 

Review 3 Oct 2025
Recommended by customer in n19
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A two bedroom ground floor flat with a private patio located between Highams Park and Woodford green

"McRaes helped me with the purchase of my first property in the UK. They were patient and helpful at all stages of the purchase. They answered all my queries clearly, were quick to respond when my offer was accepted and were constantly updating me at every stage of the sale. Properties with chain hold can get complicated but McRaes made sure that things go as smoothly as possible for me. Lisa, Craig and Barbara were most patient, friendly and always available to clarify any concerns that I had. I am pleased with their commitment and support and would highly recommend to anyone who is looking to buy or sell a property in the UK."
 
 
Team:
Lisa Fox, Craig McRae and Barbara
 
 
 

Review 29 Jul 2025
Recommended by customer in E4 6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Highams park - 4 bed house.
 

"We've had a great experience with the colleagues of McRaes- its been great from start to finish!
Would definitely reocmmend.
Thank you!"
 
 
 
 
Team:
Craig Barbara Lisa Gill
 
 
 

Review 29 Jul 2025
Recommended by customer in E4 6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4bed semi great cul de sac and forest location.
 

"McRaes were absolutely wonderful through the entire process and really helped to move things along on both sides!"
 
 
 
 
Team:
Lisa Craia Barbara
 
 
 

Review 29 Jul 2025
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached cottage
 

"From the moment I met Lisa, I knew she was the one for us.
Her enthusiasm, passion and kindness won us over instantly!

Through the toughest of journeys, Lisa got us through after each hurdle, picking us up.
She has the kindest heart and the wickedest sense of humour.

Thank you so much for all that you did for us.
You are amazing!!

Lots of love,
Hannah, Anne and Les."
 
 
 
 
Team:
Lisa Fox
 
 
 

Review 27 Jul 2025
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed detached house.
 

"It was a pleasure to work with you and the ladies in the office were very, very helpful."
 
 
 
 
Team:
Craig Mcrae
 
 
 

Review 30 Jun 2025
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom semi-detached

"McRaes were brilliant. Professional, helpful and very organised. Everything seemed to be carried out with the upmost diligence on both selling and buying. We never had to chase and feel things were being held up. They were on it throughout. Would definitely recommend"
 
 
Team:
Craig, Barbara and Lisa
 
 
 

Review 21 Jun 2025
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4/5 bedroom end of terrace house in NE Londom

"We have dealt with McRae’s in the past but unfortunately the sale fell through through no fault of theirs. This time round the sale was dealt with efficiently and professionally from start to finish and we were kept fully informed of how the sale was progressing. Craig was available by phone text or in person if we had any queries and always returned my calls. We would recommend McRae’s to anyone else wishing to sell property in this area."
 
 
Team:
Craig McRae
 
 
 

Review 10 Jun 2025
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom semi detached
 

"McRaes have been an asset to us whilst going through a very long buying and selling process. They were always there to advise and help.
They certainly went above and beyond.
We can’t thank them enough!

"
 
 
 
 
Team:
Lisa Craig Barbara
 
 
 

Review 5 Mar 2025
Recommended by customer in E17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
four bed terraced house Highams Park.

"I am delighted to write this reference for McRae's, who have been an absolute pleasure to work with throughout the entirety of our property dealings. From the outset, McRae's have consistently gone above and beyond in providing outstanding service.

One of the standout qualities that truly made a difference in our experience was Mr Mcrae and the teams’s excellent communication. Whether it was during normal working hours or often outside of them, I was always well-informed and supported. It was clear that the whole team and especially Mr McRae are dedicated to making sure every aspect of the process runs smoothly, and that commitment really eased the stress of what could have been an overwhelming situation.

Moreover, the team are genuinely friendly, approachable, and a pleasure to deal with. Every interaction was marked by professionalism and a level of warmth that made me feel confident and reassured. It’s rare to find someone who combines such great service with a personal touch, and they did just that.

I can confidently say that without their help, this experience would have been far more challenging. I wholeheartedly recommend them for anyone looking for a reliable, communicative, and truly lovely estate agent."
 
 
Team:
Lisa, Barbra and Craig McRae - thank you!
 
 
 

Review 2 Mar 2025
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A five bedroom semi-detached house in Highams Park in East London

"Having looked at local social media it was noted that a high number of entries indicated that McRaes were a good choice. I have to agree with that thought. I have been very satisfied with all contacts with them from the first placing of my property onto the market to the (eventual) exchange of contracts. There was a false start with the first buyer who pulled out at a very late stage of the purchase process. This was in no way anything to do with McRaes who very quickly placed the property on the market again. This buyer has now exchanged contracts and a completion date agreed.
It was very obvious throughout the process that not all agents were as quick or as thorough as McRaes but I was provided with updates and feedback at all times very often latish into the evening. I had requested details of a solicitor that they knew and trusted and again an excellent choice was given - all this has made the process more pleasurable than it may well have been.

I have been delighted with the care and attention that all members of staff have given at all times especially Craig McRae and Lisa Fox and would be happy to recommend them as being of great quality and understanding. it is often said that moving is one of the most stressful things that one can do - it is made easier by such a company as McRaes."
 
 
Team:
Craig McRae, Lisa Fox and all the team
 
 
 

Review 20 Feb 2025
Recommended by customer in E49R
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom semi-detached in Highams Park, 8 minute walk to the station and shops

"A lot of estate agents get bad press but McRae’s are the exception to this. From start to finish we were kept informed of everything that was going on and they went over and beyond in every aspect. We really cannot fault the service we received from Lisa, Craig and the team and they certainly worked extremely hard to get our sale over the line. Anyone looking to sell in Highams Park or Chingford should definitely use this company as they really were brilliant."
 
 
Team:
Lisa Fox and Craig McRae
 
 
 
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