McRae's Sales Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.7/10
440 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 440 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" From our very first meeting with Craig it was clearly evident that he knew current market conditions and gave us plenty of information around properties of the same era and what they had recently sold...."   more
 
" Lisa at McRaes was very good at her job and saw the sale through right to the end calmed me down and read-shored me at times of stress very professional very nice person deserves an award. "   more
 
" Very enthusiastic staff. Keen to help and advise. "   more
 
" Happy from the first viewing to completion. "   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 94%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 90%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 87%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 84%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 83%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 95%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

acted 9
advice 18
available 9
best 17
buyer 21
buyers 18
buying 27
communication 20
Craig 39
definitely 20
difficult 23
efficient 19
estate 44
excellent 64
experience 32
extremely 26
fantastic 22
friendly 104
good 63
great 48
Happy 52
help 29
helped 19
helpful 121
highly 36
informed 36
Lisa 112
local 21
market 23
McRae 19
McRae’s 56
McRaes 116
pleased 26
process 77
professional 109
property 77
purchase 29
really 28
received 20
recommend 92
sale 66
sell 24
selling 26
service 166
sold 20
stressful 19
supportive 22
team 53
Thank 49
thanks 26
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Jun 2019
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930’s style terraced 3 bedroom Highams Park
 
Cost: £520000
 

"From our very first meeting with Craig it was clearly evident that he knew current market conditions and gave us plenty of information around properties of the same era and what they had recently sold for. We had around 4 viewings within the first week and Lisa was very pro active in getting people through the door. We were always kept up to date with what was going on and left it to them to do the show arounds. Within 19 days our house had sold and Lisa always kept us informed of the latest position. Wouldn’t hesitate to recommend."
 
 
Team:
Lisa and Craig
 
 
 

Review 8 Jun 2019
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bed detached Norfolk village.
 
Cost: £445000

"Lisa at McRaes was very good at her job and saw the sale through right to the end calmed me down and read-shored me at times of stress very professional very nice person deserves an award. "
 
 
 
 
Team:
Craig Lisa Fox
 
 
 

Review 3 Jun 2019
Recommended by customer in E4 8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom semi detached.
 
Cost: £574000

"Very enthusiastic staff. Keen to help and advise. "
 
 
 
 
Team:
Craig Mcrae
 
 
 

Review 3 Jun 2019
Recommended by customer in E4
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £574000

"Happy from the first viewing to completion. "
 
 
 
 
Team:
Craig Mcrae
 
 
 

Review 3 Jun 2019
Recommended by customer in E4 9
 My Age: up to 29 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom extended. Terrace house.
 
Cost: £515000

"Lisa was very helpful over the course of a couple of years in our search for a property in Highans park. McRae's were knowledgeable and dedicated throughout. "
 
 
 
 
Team:
Lisa Fox Barbara Craig
 
 
 

Review 30 May 2019
Recommended by customer in E4 6

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
a two bedroomed flat with garage in Chingford

"Very pleased with all aspects of the service we received"
 
 
Team:
Lisa Fox was the person we dealt with
 
 
 

Review 23 May 2019
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed end of terrace.
 
Cost: £510000

"Lisa was our agent and she very much was there for us at every step.
It was a very easy transition and Lisa couldn't have been more help.
Thank you!"
 
 
 
 
Team:
Lisa Fox
 
 
 

Review 23 May 2019
Recommended by customer in E4 7
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We sold our 2 bed flat in Highams Park.
 
Cost: £290000
 

"From the outset, Mcraes were great. They always give their time with patience and listen to any questions you have. No problem is too small. They know the area and market very well. Even when issues with property we were buying did occur they never put pressure on us and instead helped us do everything they could to help it go through. Will always be recommending Mcraes."
 
 
Team:
Craig and Lisa
 
 
 

Review 21 May 2019
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed flat 1st floor.
 
Cost: £252000

"Mc Rae's have been excellent in making me feel comfortable in buying my first property. Lisa has been very helpful and professional with keeping me up to date. The negotiation process was dealt with effortlessly and ease. Would very much recommend to a friend. "
 
 
 
 
Team:
Lisa
 
 
 

Review 13 May 2019
Recommended by customer in E4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Extended house
 
Cost: £1540000

"All really great!
Professional and very helpful. "
 
 
 
 
Team:
Craig Mcrae Lia Barbara
 
 
 

Review 18 Apr 2019
Recommended by customer in IG8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bed semi detached 1930s property in woodford green,IG8
 
Cost: £732500

"Lisa at McRae's looked after us throughout the whole process of selling our property. She was brilliant in keeping us informed of any progress or issues."
 
 
 
 
 
 

Review 15 Apr 2019
Recommended by customer in E4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Period terrace
 
Cost: £421000

"First time buyer- found service very professional and efficient"
 
 
 
 
 
 

Review 25 Mar 2019
Recommended by customer in IG8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bed Semi-detached House in Woodford Green/Highams Park
 
Cost: £800000
 

"The team at McRae’s were the perfect combination of professional, knowledgeable and friendly. We had difficult buyers to deal with on our side, and health issues with our vendor - McRae’s experience and understanding was invaluable and made what could have been a very stressful situation one that went very smoothly. They were communicative without being overly so, and generally assisted in the process of buying/selling a house - which is what estate agents are there for, isn’t it...? We would definitely recommend them as the best Estate Agent to use in the local area."
 
 
Team:
Lisa
 
 
 

Review 17 Mar 2019
Recommended by customer in e4 9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor, semi, two bed. East London
 
Cost: £360000
 

"We started negotiating to purchase the property in August 2018,however due to unforeseen circumstances, we had to pull out of the purchase, returning to purchase it two months later.

During the whole time, Craig and his team were very supportive and worked with us with the utmost professionalism and were empathetic to our personal situation.

Craig took a lot of his personal time out to sort out any issues with initially the recommendations given on the survey report and thereafter with the pull out and the repurchasing.

We have found the whole team at McCraes courteous, understanding, always kept us up to date with the transaction and were always non-judgemental. We find this sets them apart from other agents and would have no hesitation in recommending their services



"
 
 
Team:
Craig McCraes, Lisa, Gill, Barbara
 
 
 

Review 11 Mar 2019
Recommended by customer in IG8
 My Age: 30 - 39 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed semi
 
Cost: £595000

"Very professional service, from beginning to end!"
 
 
 
 
Team:
Lisa Fox Craig Mcrae
 
 
 

Review 11 Mar 2019
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed and loft room
terrace
 
Cost: £562000

"Thoroughly professional service from start to finish approachable friendly, bunch nothing too much trouble. will recommend McRae's anytime. "
 
 
 
 
Team:
Craig Mcrae Barbara Lisa
 
 
 

Review 11 Mar 2019
Recommended by customer in IG8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom semi detached house.
 
Cost: £595000

"More than happy with McRae's service the team worked really hard to get the deal through
Very professional and helpful."
 
 
 
 
Team:
Lisa Fox Barbara Craig
 
 
 

Review 23 Feb 2019
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purchase of a three bedroom terraced house in Highams park through McRaes
 
Cost: £562000
 

"We have bought a property through McRaes at Highams park and after exchanging are about to complete. We have found dealing with McRaes to be very straight-forward and pleasant. They have been easy to reach when necessary, maintained excellent communication with our representatives and have demonstrated integrity and professionalism in any dealings we have had.
Special thanks should go to Lisa who has been our contact at McRaes from first viewing to the final stage and our link to the Vendor. It has been very easy (and fun!) to deal with Lisa who has helped to ease as best as possible what everyone knows is a very stressful process."
 
 
Team:
Craig and Lisa
 
 
 

Review 19 Feb 2019
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom flat
 
Cost: £305000

"Lisa Fox was great through out. She was really friendly and kept us touch through out the process re-assuring me that things were moving along.
I would wholeheartedly recommend McRae's to my friends and definitely use them again"
 
 
 
 
Team:
Lisa Fox Barbara Craig
 
 
 

Review 18 Feb 2019
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed property in Highams Park London
 
Cost: £475000
 

"Mcreas are great local Estate Agents. They have great area knowledge and they know their clients and what their clients are looking for.

My experience of house buying was enjoyable and exciting and as it should be.

Lisa Fox in particular kept me informed at all times. Sending me text confirmations when I couldn't take calls at work for appointments for example. She (and the rest of the team) are a happy working crew. They are realistic and managed my expectations well throughout the process.


I have trust in their professional opinion and therefore faith in the information that I am given. I genuinely felt that the team were interested in my house buying experience and were pleased for me when we secured an offer.

Thank you"
 
 
Team:
Lisa Fox
 
 
 
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