McRae's Sales Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.6/10
448 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 448 reviews since 2009
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times
 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Fantastic service fro first to last. Helpful and friendly in making the buying process as smooth as can be. "   more
 
" McRae's are efficient and friendly. "   more
 
" A difficult property to sell as we anticipated, in a poor state of repair. And we were very glad to find a buyer with the vision to restore the building. Very grateful for all the help in what has bee...."   more
 
" Lisa and Craig were just so patient and helpful throught the entire process. The process of buying the property was very lengthy due to mortgages and surveyors but Lisa and Craig did not lose faith in...."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 94%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 90%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 84%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 83%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 95%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

acted 9
advice 18
Best 18
buyer 22
buyers 18
buying 30
communication 20
Craig 42
definitely 20
difficult 24
efficient 20
estate 44
Excellent 65
experience 32
extremely 26
Fantastic 23
friendly 108
good 63
great 49
happy 52
help 31
helped 19
Helpful 124
highly 37
informed 36
knowledgeable 18
Lisa 115
local 21
market 23
McRae 20
McRae’s 56
McRaes 118
pleased 26
process 82
professional 111
property 80
purchase 29
really 28
received 20
recommend 92
sale 67
sell 25
selling 27
service 168
sold 21
stressful 20
supportive 22
team 54
Thank 52
thanks 28
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Aug 2019
Recommended by customer in E4 8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed and loft room end terrace.
 
Cost: £540000

"Fantastic service fro first to last. Helpful and friendly in making the buying process as smooth as can be. "
 
 
 
 
Team:
Lisa Barbara Craig
 
 
 

Review 19 Aug 2019
Recommended by customer in E4 8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed terrace, Chingford. Side access, large kitchen extension.
 
Cost: £440000

"McRae's are efficient and friendly. "
 
 
 
 
Team:
Lisa Barbara Craig
 
 
 

Review 7 Aug 2019
Recommended by customer in E4 9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian town house.
 
Cost: £715000

"A difficult property to sell as we anticipated, in a poor state of repair. And we were very glad to find a buyer with the vision to restore the building. Very grateful for all the help in what has been a long process with surveys, structural engineers etc. Also thanks with all the effort and negotiation taking this through to exchange and completion. Best wishes to Craig Lisa and all your staff involved"
 
 
 
 
Team:
Craig Lisa Jess Barbara Liam
 
 
 

Review 7 Aug 2019
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A large, semi-detached Victorian house in desperate need of repair. The property had so much scope to be made beautiful again.
 
Cost: £715000

"Lisa and Craig were just so patient and helpful throught the entire process. The process of buying the property was very lengthy due to mortgages and surveyors but Lisa and Craig did not lose faith in us. They were and are a wonderful agency. Thank you. "
 
 
 
 
Team:
Lisa Craig
 
 
 

Review 29 Jul 2019
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom house with a garden and garage Highams Park LOndon
 
Cost: £650000
 

"I have known Craig McRae for 10 years. We bought and sold our property with his support.

Craig is an excellent person and very knowledgeable. He is very accurate with valuations and very honest throughout the whole process.

The entire team are great at McRae's and I must also give specific credit to Lisa Fox who was superb at handling all queries and concerns alongside Craig. She also has a brilliant sense of humour.

If I was buying or selling in Highams Park, I would only choose McRae's. I cannot praise them enough."
 
 
Team:
Craig McRae Lisa Fox
 
 
 

Review 11 Jul 2019
Recommended by customer in E4 9
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £808000

"I found the staff at the Highams Park office to be very friendly, helpful and professional. And I am very satisfied indeed an will not hesitate to use them again in the future. Highly recommended!"
 
 
 
 
Team:
Craig Mcrae
 
 
 

Review 1 Jul 2019
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom semi detached house.
 
Cost: £725000

"Friendly and professional service. Thank you. "
 
 
 
 
Team:
Lisa Craig Barbara
 
 
 

Review 1 Jul 2019
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed flat.
 
Cost: £365000

"Thank you so much for all your help with the sale of 48 Newbury Rd!
You made a stressful process
Much more bearable. Thanks."
 
 
 
 
Team:
Lisa Craig
 
 
 

Review 16 Jun 2019
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930’s style terraced 3 bedroom Highams Park
 
Cost: £520000
 

"From our very first meeting with Craig it was clearly evident that he knew current market conditions and gave us plenty of information around properties of the same era and what they had recently sold for. We had around 4 viewings within the first week and Lisa was very pro active in getting people through the door. We were always kept up to date with what was going on and left it to them to do the show arounds. Within 19 days our house had sold and Lisa always kept us informed of the latest position. Wouldn’t hesitate to recommend."
 
 
Team:
Lisa and Craig
 
 
 

Review 8 Jun 2019
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bed detached Norfolk village.
 
Cost: £445000

"Lisa at McRaes was very good at her job and saw the sale through right to the end calmed me down and read-shored me at times of stress very professional very nice person deserves an award. "
 
 
 
 
Team:
Craig Lisa Fox
 
 
 

Review 3 Jun 2019
Recommended by customer in E4 8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom semi detached.
 
Cost: £574000

"Very enthusiastic staff. Keen to help and advise. "
 
 
 
 
Team:
Craig Mcrae
 
 
 

Review 3 Jun 2019
Recommended by customer in E4
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £574000

"Happy from the first viewing to completion. "
 
 
 
 
Team:
Craig Mcrae
 
 
 

Review 3 Jun 2019
Recommended by customer in E4 9
 My Age: up to 29 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom extended. Terrace house.
 
Cost: £515000

"Lisa was very helpful over the course of a couple of years in our search for a property in Highans park. McRae's were knowledgeable and dedicated throughout. "
 
 
 
 
Team:
Lisa Fox Barbara Craig
 
 
 

Review 30 May 2019
Recommended by customer in E4 6

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
a two bedroomed flat with garage in Chingford

"Very pleased with all aspects of the service we received"
 
 
Team:
Lisa Fox was the person we dealt with
 
 
 

Review 23 May 2019
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed end of terrace.
 
Cost: £510000

"Lisa was our agent and she very much was there for us at every step.
It was a very easy transition and Lisa couldn't have been more help.
Thank you!"
 
 
 
 
Team:
Lisa Fox
 
 
 

Review 23 May 2019
Recommended by customer in E4 7
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We sold our 2 bed flat in Highams Park.
 
Cost: £290000
 

"From the outset, Mcraes were great. They always give their time with patience and listen to any questions you have. No problem is too small. They know the area and market very well. Even when issues with property we were buying did occur they never put pressure on us and instead helped us do everything they could to help it go through. Will always be recommending Mcraes."
 
 
Team:
Craig and Lisa
 
 
 

Review 21 May 2019
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed flat 1st floor.
 
Cost: £252000

"Mc Rae's have been excellent in making me feel comfortable in buying my first property. Lisa has been very helpful and professional with keeping me up to date. The negotiation process was dealt with effortlessly and ease. Would very much recommend to a friend. "
 
 
 
 
Team:
Lisa
 
 
 

Review 13 May 2019
Recommended by customer in E4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Extended house
 
Cost: £1540000

"All really great!
Professional and very helpful. "
 
 
 
 
Team:
Craig Mcrae Lia Barbara
 
 
 

Review 18 Apr 2019
Recommended by customer in IG8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bed semi detached 1930s property in woodford green,IG8
 
Cost: £732500

"Lisa at McRae's looked after us throughout the whole process of selling our property. She was brilliant in keeping us informed of any progress or issues."
 
 
 
 
 
 

Review 15 Apr 2019
Recommended by customer in E4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Period terrace
 
Cost: £421000

"First time buyer- found service very professional and efficient"
 
 
 
 
 
 
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