McRaes Sales, Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating McRaes Sales, Lettings & Management - Sales 9.7/100
619 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 619 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Very happy with the service we received. Lisa was always friendly, professional and instructive in her dealings with us. We would highly recommend them - they are clearly a deep rooted Highams Park in...."   more
 
" All along was kept informed and upto date and nothing was a trouble for them. All the office staff were very professional and knowledgeable. Again thank you for getting sale over the line. Cheers ...."   more
 
" Lisa was amazing throughout. Always available to talk to. Rang with updates. Some good some bad along the way but none were her fault. Would not hesitate to recommend other sellers and buyers to use m...."   more
 
" Both Lisa and Craig were very helpful, very professional and realistic as to the market and negotiations. I was kept informed of developments at all times and they were always polite, friendly and pro...."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 95%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 89%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 84%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 96%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 95%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 32
best 32
buyer 32
buyers 31
buying 44
communication 37
Craig 63
definitely 32
difficult 37
easy 27
efficient 25
estate 72
excellent 92
experience 55
extremely 46
fantastic 36
finish 34
Fox 25
friendly 143
good 87
Great 78
happy 64
help 45
helped 36
helpful 191
highly 69
informed 55
knowledge 27
knowledgeable 31
Lisa 190
local 29
market 41
McRae 26
McRae’s 62
McRaes 196
pleased 30
pleasure 25
process 139
professional 167
Property 126
purchase 43
really 55
recommend 148
sale 111
sell 46
selling 49
service 212
team 93
thank 91
Thanks 42
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Jul 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed 1930s terrace in Highams Park

"Very happy with the service we received. Lisa was always friendly, professional and instructive in her dealings with us. We would highly recommend them - they are clearly a deep rooted Highams Park institution who were here before it was cool ;)"
 
 
Team:
Lisa
 
 
 

Review 20 Jul 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We would like to say a big thanks to Lisa and team for seeing through this sale.

"All along was kept informed and upto date and nothing was a trouble for them.
All the office staff were very professional and knowledgeable. Again thank you for getting sale over the line.
Cheers
Christine and Ged"
 
 
Team:
Lisa Fox
 
 
 

Review 13 Jul 2024
Recommended by customer in TR13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached house in Chingford.

"Lisa was amazing throughout. Always available to talk to. Rang with updates. Some good some bad along the way but none were her fault. Would not hesitate to recommend other sellers and buyers to use mcraes."
 
 
Team:
Lisa fox
 
 
 

Review 12 Jul 2024
Recommended by customer in E17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terraced house

"Both Lisa and Craig were very helpful, very professional and realistic as to the market and negotiations. I was kept informed of developments at all times and they were always polite, friendly and professional. They made the whole experience easy and as stress free as possible. An excellent team."
 
 
Team:
Lisa, Craig
 
 
 

Review 8 Jul 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Spacious ground floor flat decorated to a high standard

"Lisa was very professional kept us informed at all times she worked very hard chasing our buyers solicitors when they dragged the transaction along ."
 
 
Team:
Lisa
 
 
 

Review 6 Jul 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3bed house Highams Park

"I cannot thank Lisa enough for her care, support and honesty. I have no hesitation whatsoever in recommending McRaes. Professional and excellent communication, clear guidance and I knew I could trust in them."
 
 
Team:
Lisa Craig
 
 
 

Review 20 May 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian end of terrace 3 bedroom house.

"I would like to extend a huge ‘Thank You’ to Lisa and her team for making my house selling experience as smooth, pleasant and easy as possible.
I originally met Lisa many years ago when I purchased my lovely house in Highams Park, through McRae’s, and I was delighted to be under her care again when I recently sold my property, after many happy years living in the area.
She acted on my behalf and handled all negotiations politely and swiftly and guided me through the entire process, answering my questions and returning all my calls promptly, which was very much appreciated.

Lisa provided an exceptionally high standard of care and support, going above and beyond on many occasions, to enable the smooth transition from sale to completion. She was extremely professional in her negotiations, warm and kind throughout the entire process and I had complete trust in her knowledge, experience and skills.

Thank you so much for all your hard work Lisa, you have been an absolute pleasure to work with and I wish you and your team at McRae’s much success for the future.

"
 
 
Team:
Lisa Fox
 
 
 

Review 8 May 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed house
 

"Great, Clean and Friendly Service!
Thank you!"
 
 
 
 
Team:
Lisa
 
 
 

Review 2 May 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed Victorian end-of-terrace, Highams Park

"Lisa at McRaes showed us a number of properties around Highams Park, and recommended properties for us to view based on a good understanding of our needs and preferences. We really felt she was on our side throughout the process, and she worked incredibly hard to get the purchase over the line under some tricky external circumstances. We're really grateful to her for all her knowledge, hard work and emotional support!"
 
 
Team:
Lisa Fox
 
 
 

Review 27 Apr 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terrace house in Highams Park

"We recently entrusted McCraes with the sale of my mother’s property. It was a full circle experience for my family as McCraes had actually been the ones to sell the property to my mother, some decades ago.

Overall we were quite satisfied with their services. Selling a property can be a complex and stressful process, but the team helped to navigate us through it with professionalism and transparency.

One aspect that stood out during our experience was the excellent communication provided by our sales manager, Lisa. Despite the completion taking longer than expected (which was due to circumstances beyond anyone's control), Lisa ensured that we were kept informed with frequent updates. This approach helped to alleviate any concerns we had about the process.

Throughout the entire process, McCraes maintained a dedicated and attentive approach. Thank you to the whole team for a job well done!
"
 
 
Team:
Lisa Fox, Craig McCrae
 
 
 

Review 4 Apr 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached, driveway and garage.
 

"Great process with so much help from Lisa. I would highly recommend McRaes!"
 
 
 
 
Team:
Lisa Craig Barbara
 
 
 

Review 28 Mar 2024
Recommended by customer in Sg14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1st floor 2 bedroom flat in Highams Park.

"Lisa provided an excellent professional service to help us sell our buy to let flat. Lisa is a great communicator and responsive. Probably our most smoothly managed property sale ever."
 
 
Team:
Lisa Fox
 
 
 

Review 19 Mar 2024
Recommended by customer in SG9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terraced 4/5 bedroom house. Highams Park, London E4.

"We had the option of a number of estate agents to use for the sale of our property and we are happy to report that we definitely made the right choice, choosing to use McRaes. From the initial meeting with Lisa when she came to value our property, to the conclusion of the sale, we found her to be extremely competent, warm, reliable and knowledgeable.

Lisa really puts her heart and soul in her role and as such was always available, keeping us informed of any updates providing us with regular feedback at all times. Thanks to her dedication we were able to find a buyer relatively quickly. From then on Lisa worked tirelessly to ensure the transaction went through as smoothly as possible, liaising with all parties regularly and updating us accordingly. Nothing was too much trouble.

I therefore highly recommend using McRaes and have actually placed my fathers property on the market in Lisa's capable hands as a testament to the confidence we have in her ability to find a buyer. Thank you Lisa for everything.




"
 
 
Team:
Lisa Fox
 
 
 

Review 12 Mar 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large 1930''s 3 bed Semi in Highams Park, in need of updating, with lots of room to extend, lovely location for forest, amenities and direct lines to Central London.

"Macraes initially helped us to rent out the property this following a close bereavement, they were throughout that time sensitive and helpful.
The tenancy ended and I made the decision to sell the property. Again Macraes were friendly and helpful alongside being both professional and
competent. Communication was first class by both e mail and phone. There was good communication regarding valuation and discussion about market conditions both nationally and specific to the area concerned.

Once the decision was made they helped steer me through the various stages of selling a property. At all times they were sensitive that this house had been our family home for 50 years. All the staff have been helpful, competent and efficient. I can honestly state that they have gone over and above what anyone could hope for from an Estate Agency both when we were letting the property and with the more recent sale.

I was always able to speak directly to the people actively engaged in marketing and negotiating, questions answered both quickly and honestly. It is a rare thing I find now to find a company who give such a personal and yet thoroughly professional service."
 
 
Team:
Lisa Fox, Barbara, Craig Macrae but all the staff have been great.
 
 
 

Review 1 Mar 2024
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"All good"
 
 
 
 
Team:
Lisa Craig Barbara
 
 
 

Review 9 Feb 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace 4/5 bedroom house in E4 Highams Park/Hatch End area.

"As a buyer it was a pleasant experience dealing with Lisa and the team.

I feel like we had a difficult purchase, mainly caused by our buyer, and frustrations for us came when trying to have clear communication with people. So when we wanted to have a phone call during the few times when Lisa was away, that was frustrating as no one was able to cover.

At the end though Lisa was very supportive and understanding which was appreciated.

Communication is key, and its difficult to be confident that all parties and getting the same message when there are tricky situations. I always think phone calls are best rather than emails and I was always encourage people to check in with the key parties i.e. both the sellers and the buyers on a regular basis."
 
 
Team:
Lisa Fox and Barbara
 
 
 

Review 25 Jan 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1st floor flat, leafy road set in communal gardens
2 bedrooms
 

"Helped enormously in guiding us through the timetable and procedures of buying.
All staff were extremely kind and accommodating in re-viewing the flat.
Would certainly use them again and recommend them.
Thank you"
 
 
 
 
Team:
Lisa Fox
 
 
 

Review 25 Jan 2024
Recommended by customer in E4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-bedroom
2-bathroom
Apartment
 

"* Very helpful service and assistance.
Many thanks."
 
 
 
 
Team:
Lisa Craig Barbara
 
 
 

Review 22 Jan 2024
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat in Highams Park

"This was a particularly difficult sale due to circumstances outside the agent's control, but Lisa dealt with the situation, and a very demanding buyer, extremely professionally and with good humour.
I was heavily dependent upon the support of McRae's throughout this process given that I live abroad and was unable to be at the property in person, and in this regard, they provided an excellent service.
I have no hesitation in recommending McRae's!"
 
 
Team:
Lisa, Craig
 
 
 

Review 19 Jan 2024
Recommended by customer in E49J
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed 1930s house in Highams Park

"Excellent communication throughout the process and very friendly"
 
 
Team:
Lisa Fox and Craig McRae
 
 
 
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