McRaes Sales, Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating McRaes Sales, Lettings & Management - Sales 9.7/100
519 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 519 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Very helpful and professional throughout from start to finish. Gave advice on both selling and buying although the purchasing process was through a different agent. Craig McRae was always available w...."   more
 
" EXCELLENT couldnt have been better thankyou to the company and all the staff"   more
 
" Thank you for the whiskey."   more
 
" It was a long process but McRaes where extremely helpful throughout the whole process"   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 95%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 90%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 89%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 83%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 96%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 24
best 25
buyer 25
buyers 23
buying 33
communication 24
Craig 49
definitely 26
difficult 29
efficient 21
estate 55
EXCELLENT 78
experience 42
extremely 37
fantastic 29
finish 25
Fox 21
friendly 117
good 72
great 61
happy 55
help 38
helped 28
helpful 155
highly 55
honest 21
informed 40
knowledgeable 22
Lisa 144
local 25
market 31
McRae 23
McRae’s 58
McRaes 151
pleased 27
process 109
professional 134
property 101
purchase 37
really 44
received 23
recommend 117
sale 81
sell 34
selling 35
service 187
sold 26
team 66
Thank 67
Thanks 32
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 27 Aug 2021
Recommended by customer in CM16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Edwardian house. Five bedrooms two bathrooms plus two reception rooms, kitchen and utility rooms across three floors. Manageable garden. Close to Central Line, green belt and Epping Forest and Loughton town centre with a choice of three supermarkets within walking distance.
 
Cost: £910000
 

"Very helpful and professional throughout from start to finish. Gave advice on both selling and buying although the purchasing process was through a different agent. Craig McRae was always available when needed as was supporting staff. Wouldn't hesitate to recommend. Made the whole process straightforward."
 
 
Team:
Craig McRae
 
 
 

Review 11 Aug 2021
Recommended by customer in cm23
 My Age: 70 + 
 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bishops stortford flat
 
Cost: £195000
 

"EXCELLENT couldnt have been better thankyou to the company and all the staff"
 
 
Team:
Lisa,Barbara,Gill
 
 
 

Review 3 Aug 2021
Recommended by customer
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-bed period flat
 
Cost: £370000

"Thank you for the whiskey."
 
 
 
 
Team:
Jess Lisa Craig
 
 
 

Review 3 Aug 2021
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed semi-detached we liked the fact it had a garage and large driveway.
 
Cost: £450000

"It was a long process but McRaes where extremely helpful throughout the whole process"
 
 
 
 
Team:
All
 
 
 

Review 17 Jul 2021
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom Flat Highams Park

"McRae's and particularly Lisa were very professional, friendly and exceeded expectations in difficult circumstances.

Highly recommend 5 stars.

G"
 
 
Team:
Lisa
 
 
 

Review 26 Jun 2021
Recommended by customer in E46X

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom terrace in Chingford E4
 
Cost: £350000
 

"Extremely professional from start to finish,
Totally committed in achieving the best results for the client.
Supplying constant feedback with the development of procedures throughout the selling process.
Warm and friendly and extremely approachable.

"
 
 
Team:
I wish to thank all the staff at Highams Park, especially Lisa, Jessica & Craig
 
 
 

Review 26 Jun 2021
Recommended by customer in E49A
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Late Victorian, Higham station avenue
 
Cost: £596525
 

"Mainly dealt with Lisa who was fantastic start to finish - amiable, informative and just a pleasure to liaise with. She really made the process very painless, which we were grateful for given the market mania."
 
 
Team:
Lisa, Barbara
 
 
 

Review 26 Jun 2021
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed end of terrace house, Highams Park
 
Cost: £500000
 

"From the very start of the sale process, the team at McRaes were knowledgeable and their expertise really showed. They were friendly and approachable yet always professional every step of the way. As McRaes have operated in the Highams Park area for many years, their understanding of the local area and market was a real asset to us as a seller. They had our best interests in mind as their client and were honest and supportive throughout. This approach alleviated what could have been a stressful experience. Lisa was our contact and she provided a fantastic service to us. I would highly recommend McRaes to others as a reputable estate agent."
 
 
Team:
Lisa Fox, Craig McRae, Barbara, Jess
 
 
 

Review 26 Jun 2021
Recommended by customer in E49a
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed terrace house with loft room in chingford
 
Cost: £590000
 

"After getting a few estate agents to value & possibly market our property we chose McRaes I would recommend this company to anyone wishing to sell a propertybecause they were straight forward,transparent & we felt very comfortable with their sales pitch! We had not sold a property in a very long time so we’re unsure about many things but they were so helpful,even with small silly things that we just wasn’t sure about,they just explained things in simple terms so we knew every step of the way what was going on.Lisa in particular was my go to & she was so kind & helpful. I would recommend this company to anyone wishing to sell a property because they really do give a kind caring professional service every step of the way to they’re customers,thankyou McRaes"
 
 
Team:
Mr McRae ,Lisa ,Barbara, in fact all the team
 
 
 

Review 29 May 2021
Recommended by customer in IG8

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed 1930s terrace in Highams Park
 
Cost: £716500
 

"We had a very positive experience with McRae’s.
The reason for not giving 10 out of 10 was primarily due to the original viewing - whereby the agent advised she was unable to answer general questions about the property.
This was a little bit disappointing as we had to make the biggest (financial) decision of our lives based on a very brief viewing.
However since that point we really couldn’t have asked for much more - as first time buyers we weren’t really sure what the relationship between buyer and vendor’s agent would be, if anything, but it was consistently positive despite some difficulties faced from other parties in the process.
If and when we sell, we are very likely to go via McRae’s based on our experience.
"
 
 
Team:
Vast majority via Craig
 
 
 

Review 19 May 2021
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed semi detached house in Highams Park
 
Cost: £435000
 

"I saw the property on Rightmove and contacted the agent. They were great at fitting me in to see the property when I was able. The agents were very helpful in arranging a second viewing and coming back to me with queries. They were swift at processing the offer and assisting with queries. Their communication was great throughout and I felt thoroughly looked after."
 
 
Team:
Lisa
 
 
 

Review 23 Apr 2021
Recommended by customer in E49N
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terraced house in Highams Park
 
Cost: £497000
 

"Very helpful and professional agent. So much so that if and when we sell the property in the future will we use them. Highly recommended."
 
 
Team:
Lisa Fox
 
 
 

Review 10 Apr 2021
Recommended by customer in LE3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom semi-detached house in Highams Park.
 
Cost: £825000
 

"McRaes were professional, helpful and reliable in terms of marketing the property and throughout the whole selling process.
They always did what they said they'd do, checking points or calling back when they said they would.
They were also polite,friendly and supportive throughout what is, for most people, an unfamiliar and stressful experience.

The above comments above applied to the whole team, several of whom we came into contact with throughout the process.

We also rented the property through McRaes for the last few years prior to selling, throughout which all of the positive comments and attributes referred to above were also evident.
"
 
 
Team:
Craig, Barbara, Lisa and the rest
 
 
 

Review 8 Apr 2021
Recommended by customer in IG8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We sold and purchased through McRaes, selling an end of terrace property and we purchased a semi detached in Woodford Green
 
Cost: £825000
 

"We have used McRaes on many occasions over the years, we purchased our home via them 15 years ago and use them as agents for our rental properties, we have always found them to be very knowledgeable with regards to the market. This continued to be the case with our recent sale and purchase. They act professionally at all times, returning calls and informing us along the way of what should be happening and when. I would say that the whole process from start to finish was relatively pain free."
 
 
Team:
Craig, Lisa and Jess
 
 
 

Review 8 Apr 2021
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom flat
 
Cost: £287000
 

"I had the pleasure of having Lisa as my estate agent. She was a god send especially as a first time buyer! I'd had so much bad luck and she was very empathetic and caring. She is a great listener and a friendly person to talk to. She doesn't just seem like an estate agent making a sale, she builds a relationship with you making the process much more comfortable. She was always available, never ignored an email and always called back if she was out of the office. I never had to wait a day or chase her for anything. She also corresponded between me and the vendor exceptionally well and efficiently. When Lisa was off, there was always someone to cover and again I was very impressed with the service, knowledge of my case and friendliness of all the staff. I would highly recommend this agency and would 100% use them when it's time for me to sell."
 
 
Team:
Lisa
 
 
 

Review 6 Apr 2021
Recommended by customer in IG10
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom semi-detached Edwardian Property in Loughton, Essex.
 
Cost: £910000
 

"We found McRae's to be excellent in helping us to buy a property they were marketing. Helpful, approachable and friendly and on hand from start to finish to ensure the purchase progressed without issue. I would have no hesitation in recommending or using their services in the future. We really found their customer service and knowledge of the process to be unrivaled."
 
 
Team:
Craig McRae
 
 
 

Review 28 Mar 2021
Recommended by customer in E4 9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom flat Highams Park
 
Cost: £360000
 

"From start to finish McRaes we’re so helpful. Their knowledge of the local area is second to none having been established in the area for many years. I bought my flat from them 13 years ago and remembered having had a good experience. I therefore had no hesitation in asking them to sell it for me.
As a single older woman they helped me through what could have been an extremely stressful experience in these unprecedented times. They worked tirelessly for me during What can only be described as a unique experience of selling during a pandemic!.
Nothing was too much trouble, they treated me more as a friend than a client. They kept me up to date and informed about the sale at all times..I would highly recommend their services to anyone thinking of buying or selling in the area."
 
 
Team:
Lisa Fox, Jessica McRae, Craig McRae, Barbara
 
 
 

Review 27 Mar 2021
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2/3 bed maisonette, highams park.
 
Cost: £420000
 

"The whole team at McRaes highams park were extremely professional and very helpful with any queries or questions that I had. It was a difficult sale as there were alot of issues with solicitors, but McRaes when above and beyond to deal with these issues.
I would highly recommend this company.
"
 
 
Team:
Mr McRae, Lisa ( who i dealt with mainly) Jessica and Barbara.
 
 
 

Review 20 Mar 2021
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three Bedroom House Mid Terrace 1930''s Highams Park London E4
 
Cost: £525000
 

""Exceptional professional service throughout"
McRae's successfully sold our property during unprecedented times, COVID-19 and numerous lockdowns.
Throughout these challenging times McRae's never faltered, communication was excellent, conducted in the most professional manner.
Lisa Fox (Sales Manager) worked tirelessly to complete the sale, always available for Q&As with regular updates.
Supported by a strong team not least by Mr McRae who diligently scrutinised the entire process.
Many thanks to all at McRae's especially Lisa who worked effortlessly to completion.
"Highly recommended"
"
 
 
Team:
Mr McRae Lisa Fox Barbara
 
 
 

Review 16 Mar 2021
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom semi detached house.
 
Cost: £720
 

"As this was our first time selling a house we were nervous about the whole process but as soon as we met Craig he put us at ease, giving us advice throughout the whole process and always updating us on what was happening. Thank you Craig and team for helping us sell our house during these difficult times!"
 
 
Team:
Craig and Lisa
 
 
 
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