McRaes Sales, Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating McRaes Sales, Lettings & Management - Sales 9.7/100
546 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 546 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Lisa, Craig and the rest of the team at McRaes have been amazing from the very start of the process of selling our house. The valuation we were given was very honest taking in to account the knowledge...."   more
 
" Good experience sometimes hard to get a hold of and things took longer in some aspects but I think this was to do with the seller. Always accomodating."   more
 
" As always Craig and Lisa were really helpful from start to finish. Due to the current market we sold our property within one week of marketing it and completed 2 months later. I would always recomme...."   more
 
" Absolutely great service from start to finish. Really good communication and very friendly team of people. Thanks a million."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 95%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 90%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 84%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 86%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 95%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 25
best 29
buyer 26
buyers 24
Buying 38
communication 27
Craig 56
definitely 29
difficult 30
estate 61
excellent 80
experience 46
extremely 40
fantastic 32
finish 29
Fox 22
friendly 125
good 76
great 64
happy 59
help 39
helped 30
Helpful 166
highly 56
honest 22
informed 43
knowledgeable 24
Lisa 157
local 27
market 34
McRae 25
McRae’s 58
McRaes 164
pleased 28
pleasure 22
process 119
professional 144
property 109
purchase 37
really 49
received 27
recommend 125
sale 88
sell 38
selling 40
service 193
sold 28
team 78
thank 74
thanks 37
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Jun 2022
Recommended by customer in E47H
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed house, North Chingford
 
Cost: £570000
 

"Lisa, Craig and the rest of the team at McRaes have been amazing from the very start of the process of selling our house. The valuation we were given was very honest taking in to account the knowledge and experience they had of the area and they gave us a realistic expectation of what we could expect to receive. They were proactive in getting viewings sorted and took absolute care in everything they did. When we had accepted an offer two weeks after putting the house on the market Lisa worked diligently to ensure that everything progressed smoothly. She kept in touch updating us at every step, she was caring and reassuring when things seemed to be stalling, and worked tirelessly to get everything resolved going above and beyond to ensure that we weren’t stressed and that the exchange progressed. I often wondered how Lisa managed to do any other work as she was always taking care of things related to our sale. Buying and selling a house can be such a stressful experience and I cannot thank Lisa enough for keeping me sane in the process. We would highly recommend McRaes for their professionalism, knowledge, perseverance and care."
 
 
Team:
Lisa, Craig, Jess, Barbara
 
 
 

Review 5 Jun 2022
Recommended by customer in E4 8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian terrace
Split kitchen/family
Period fireplace
Four bed
Good yard
 
Cost: £590000

"Good experience sometimes hard to get a hold of and things took longer in some aspects but I think this was to do with the seller.
Always accomodating."
 
 
 
 
 
 

Review 28 May 2022
Recommended by customer in ig89
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed Victorian property in Chingford.
 
Cost: £600000
 

"As always Craig and Lisa were really helpful from start to finish. Due to the current market we sold our property within one week of marketing it and completed 2 months later.
I would always recommend McRaes."
 
 
Team:
Lisa mainly
 
 
 

Review 25 May 2022
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £320000

"Has been a pleasure having McRaes as the estate agent managing the sale of my (new) property. Helpful throughout the whole process, knowledgeable, friendly, and always went the extra mile when any questions/issues arose.
Thanks again!"
 
 
 
 
Team:
Lisa
 
 
 

Review 25 May 2022
Recommended by customer in EN9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bed semi-detached
 
Cost: £660000

"Absolutely great service from start to finish. Really good communication and very friendly team of people.
Thanks a million."
 
 
 
 
Team:
Lisa
 
 
 

Review 24 May 2022
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace, 3 bedroom 1930''s house in Highams Park
 
Cost: £629995
 

"Have had dealings with McRaes over many years and it's always a pleasure.
We were very happy with their services in the sale of our parents house and have gone on to use them to sell ours"
 
 
Team:
Lisa
 
 
 

Review 17 May 2022
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat Highams park
 
Cost: £305000
 
 
Team:
Lisa Fox Jess Mcrae
 
 
 

Review 29 Apr 2022
Recommended by customer in E4
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £510000

"I found the experience with the team of Mcraes extremely helpful! Lisa kept me updated at every stage"
 
 
 
 
Team:
Lisa Jessica
 
 
 

Review 16 Feb 2022
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed end of terrace
 
Cost: £580000

"It was a pleasure working with Lisa!
Made the journey much smoother and easier
Thank you!"
 
 
 
 
 
 

Review 10 Feb 2022
Recommended by customer in E17

 I'm: Male 

 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bedroom flat. Walthamstow.McRae''s

"McRae's dealt with the rental and sale of my flat.
They managed the rental for approximately 10 years, including finding the right tenants and dealing with any maintenance issues that cropped up, which meant I had nothing to worry about.
They also guided me through a lease extension and eventual sale of the property.
The small and friendly team were always there to answer my questions and knew exactly who I was, without having to search through records, every time I phoned. This made me feel like an important and valued client.
Thank you."
 
 
Team:
Craig, Gill, Barbara, Jess and Lisa
 
 
 

Review 6 Feb 2022
Recommended by customer in E4 8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chingford. 1 Bedroom flat.
 
Cost: £248000
 

"McRae's consistently went above and beyond to ensure that they sold my property and that everything went smoothly. Craig and Lisa were fantastic at keeping us up to date and informed and this gave us the confidence that we were in safe hands. We were able to efficiently sell our property and move into the new property within 8 week.

Thank you so much for everything you have done over the last few months."
 
 
Team:
Lisa & Craig
 
 
 

Review 5 Feb 2022
Recommended by customer in CO4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi chingford
 
Cost: £575000
 

"In general the firm were professional. My only complaint would be that in the latter stages of the transaction (in the run up to exchange and completion) I was not kept informed as much as I would like as to where the buyer was in the process. I had to chase more often than I should have to see if the buyer was ready to proceed."
 
 
Team:
Lisa and Mr McRae
 
 
 

Review 23 Jan 2022
Recommended by customer in IG8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced 3 bedroom house in quiet cul-de-sac
 
Cost: £515000
 

"Lisa and the team were an absolute delight to work with throughout the entire process.

As first time buyers who had been searching for the right property for over a year we had been quite disillusioned with some of the estate agents we had been dealing with until we found a property through McRaes. From the moment we put an offer in through to completion we received everything we could want from an estate agent during a stressful process - compassion, dedication, understanding and great communication. When things were taking longer than we had hoped (due to issues out of McRaes control) we had great comfort in knowing that Lisa was doing everything possible to get it over the line.

Thanks to Lisa and the team our experience of buying our first home ended up being a very good one."
 
 
Team:
Lisa
 
 
 

Review 16 Jan 2022
Recommended by customer in E4 6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-bed flat
 
Cost: £839950

"Professional, caring, and very helpful well done all staff!!
Thank you"
 
 
 
 
 
 

Review 16 Jan 2022
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bedroom semi-detached house
 
Cost: £525000

"Thank you so much for all the terrific support, your patience with me, and your empathy! We really appreciate all your support - Thanks so much Lisa, Craig, and all the team."
 
 
 
 
Team:
Lisa Craig Jess Barb Gill
 
 
 

Review 16 Jan 2022
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1-bed ground floor flat in Highams Park. Larger than average out door space.
 
Cost: £305000

"A really happy with the service from Lisa would definitely recommend.
I would however like to point out the appalling service I received from Whiskers who were the recommended lawyers.
I would take them off the recommendation list if I had the choice. Happy to provide more details if needed."
 
 
 
 
Team:
Lisa Fox
 
 
 

Review 4 Jan 2022
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed flat in Highams Park
 
Cost: £305000
 

"This was our second attempt trying to sell the flat after our first sale fell through and we were so pleased to change our estate agent to McRaes. The whole process was a much nicer one with friendly and professional staff who did their best to make what is typically a stressful event as smooth as possible. Lisa's good humour and excellent communication certainly helped, as well as Jess who was also very helpful and has a calming manner. The whole team's expertise was also very obvious throughout the process."
 
 
Team:
Lisa, Jess and Mr Mcrae
 
 
 

Review 22 Dec 2021
Recommended by customer in E49q
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed semi with a garden in Highams Park
 
Cost: £850000
 

"The team at Macraes, and Lisa in particular, were extremely professional, empathetic and supportive through a very difficult process. Although there were a number of challenges on the way due to others in the chain, we always felt Lisa was doing her very best to make things happen"
 
 
Team:
Lisa Fox,
 
 
 

Review 6 Dec 2021
Recommended by customer in IG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed, Terraced house, Chingford.
 
Cost: £500000
 

"We are very satisfied with the service received. Lisa has been very professional and helpful. Always happy to answer all the questions, chasing solicitor and vendor and speeding up the process. She simple cared about us like smbd close would do.
I would definitely recommend her and the agency to everybody I know.
"
 
 
Team:
Lisa
 
 
 

Review 29 Nov 2021
Recommended by customer in E4 6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached home in E4
 
Cost: £630000

"Lovely service from a friendly and welcoming team."
 
 
 
 
Team:
Jessica Mcrae Lisa
 
 
 
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