McRaes Sales, Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating McRaes Sales, Lettings & Management - Sales 9.7/100
588 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 588 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We could not speak more highly of McRaes and particularly Lisa who was instrumental in getting our purchase across the line. Lisa showed us round the flat and was very friendly and knowledgeable about...."   more
 
" The McRaes team were so attentive and considerate. We spent plenty of time on the phone as the purchase was a little complicated, but their energy and kindness never wavered. We have already recommen...."   more
 
" The team at McRaes have been great throughout the whole process. Lisa is a lovely women to work with and was super helpful throughout Mr.McRae called me to keep me updated and followed up on completio...."   more
 
" All the staff at McRae’s were at all times accessible, helpful, friendly, supportive and professional. They helped extensively when we were stressed and were there at every step. We would always rec...."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 95%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 90%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 84%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 96%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 96%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 30
best 30
buyer 28
buyers 28
buying 41
communication 30
Craig 59
definitely 31
difficult 33
easy 24
estate 68
excellent 84
experience 48
extremely 41
fantastic 34
finish 34
Fox 24
friendly 136
good 81
great 75
happy 60
help 43
helped 33
helpful 183
highly 64
informed 47
knowledge 24
knowledgeable 29
Lisa 173
local 29
market 38
McRae 26
McRae’s 60
McRaes 184
pleased 29
process 130
professional 159
property 118
purchase 41
really 53
received 28
recommend 140
sale 100
sell 41
selling 45
service 203
sold 28
team 88
Thank 82
thanks 39
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 28 Nov 2023
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Upstairs flat of a converted London terraced house
 
Cost: £430000
 

"We could not speak more highly of McRaes and particularly Lisa who was instrumental in getting our purchase across the line. Lisa showed us round the flat and was very friendly and knowledgeable about both the flat and the area. She didn't rush us or give the impression of wanting to be elsewhere like many other estate agents we encountered.

Over the proceeding months, after our offer was accepted, Lisa was always on hand to answer any questions. When we came close go exchange and we encountered some final issues, Lisa not only reassured us but also made us laugh and feel like she was going into bat for us.

I could not recommend McRaes more for an all round professional, knowledgeable and friendly service."
 
 
Team:
Lisa and Craig
 
 
 

Review 16 Nov 2023
Recommended by customer in E17
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached with a beautiful garden. Three bedrooms and an open plain/hatch kitchen
 
Cost: £570000

"The McRaes team were so attentive and considerate. We spent plenty of time on the phone as the purchase was a little complicated, but their energy and kindness never wavered.
We have already recommended them to our friends!"
 
 
 
 
Team:
Lisa
 
 
 

Review 16 Nov 2023
Recommended by customer in E4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Very close from station lovely terrace house.
 
Cost: £592000

"The team at McRaes have been great throughout the whole process. Lisa is a lovely women to work with and was super helpful throughout Mr.McRae called me to keep me updated and followed up on completion. Lovely team. Thank you!"
 
 
 
 
Team:
Craig Mcrae Lisa Fox
 
 
 

Review 4 Nov 2023
Recommended by customer in E17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom, end of terrace in a dead end quite road in Walthamstow. Open planned living, dining and kitchen with side access into a carport and 100ft garden backing onto the railway.
 
Cost: £560000
 

"All the staff at McRae’s were at all times accessible, helpful, friendly, supportive and professional.
They helped extensively when we were stressed and were there at every step.
We would always recommend McRae’s over any other estate agent, in fact one of the reasons we yeses them is that a close friend and neighbour had used them a few months previously. We hope not to move again but if we did we would, without hesitation use McRae’s."
 
 
Team:
Craig, Lisa & Barbara
 
 
 

Review 8 Oct 2023
Recommended by customer in E4 9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930s three bedroom mid-terrace house in Chingford
 
Cost: £575
 

"My family have used McRaes for the sale of a number of properties over the years and always found the company friendly and professional in every aspect of the process.

Each sale progressed smoothly, efficiently and without issues and we were always well informed at every stage."
 
 
Team:
Lisa Fox Craig McRea
 
 
 

Review 8 Oct 2023
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom house - Chingford

"We bought a property through McRaes. It was an absolute pleasure dealing with this estate agency. We had been looking for a property for a while and had found that the other estate agents that we dealt with were unprofessional and untrustworthy. McRaes in contrast have always been open and honest. Lisa Fox has been amazing. She has kept in regular communication with us and has been quick to respond to any queries/issues that have arisen. I would highly recommend McRaes and if we sell in the future McRaes will be our first choice to market our property."
 
 
Team:
Lisa Fox
 
 
 

Review 11 Aug 2023
Recommended by customer in E105
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A two bedroom in Walthamstow.
 
Cost: £585000
 

"We cannot recommend Mcrae’s highly enough, particularly Lisa Fox, who helped us secure the property and supported us throughout the sale. It wasn’t just that she was personable, patient, knowledgeable and understanding - it was her attention to detail and her positive attitude that made all the difference on the difficult days. Lisa called us to let us know about this property as we had been outbid by another buyer elsewhere. It is largely down to her keeping us aware of the market and what she had available that we were able to proceed as quickly as we have. Thank you Lisa, we cannot thank you enough."
 
 
Team:
Lisa Fox
 
 
 

Review 28 Jul 2023
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1bed flat Highams Park
 
Cost: £380000
 

"This was a difficult decision for us to put this property on the market but McRaes we’re very professional, friendly and most of all understanding of our situation. They informed us regularly throughout the process and negotiated with us every step of the way. As they previously dealt with the initial sale many years ago and remembered my Mum it felt like a much easier process due to their kindness. This very difficult time was definitely made more bareable by McRaes"
 
 
Team:
Lisa has been wonderful always ready to listen and talk us through steps we may not have fully understood at times . In her absence all staff including Barbara were equally as proffessional helpful and kind.
 
 
 

Review 25 Jul 2023
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed g/f flat
 
Cost: £380000

"McRaes service has been excellent service. Kind and friendly. "
 
 
 
 
Team:
Lisa Craig Barbara
 
 
 

Review 3 Jun 2023
Recommended by customer in E49N
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terrace housd
 
Cost: £455000
 

"We have found the agents very professional and helpful in all their dealings, selling the property and in all our dealings with them past and pleasant."
 
 
Team:
Lisa, Barbara and Gill
 
 
 

Review 13 May 2023
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom semi-detached house in Highams Park
 
Cost: £680000
 

"The sale of my property was not smooth sailing and was stressful at times but through no fault of McRaes who have been constantly working hard on my behalf through the whole process. From the start when I first made enquiries about putting my house on the market, McRaes have been nothing but professional and efficient. The whole team are extremely friendly and approachable. During the last couple of months, Lisa has done her absolute ALL to get my sale through with endless prodding and chasing tirelessly. I am extremely grateful to Lisa and the whole team for all their hard work to get a favourable outcome."
 
 
Team:
Lisa, Craig and Barbara
 
 
 

Review 5 May 2023
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor maisonette in East London

"I highly recommend McReas! They have been very professional and supportive throughout the whole process of sale. They were available to talk, explain or discuss things every time I needed it. Most of all I appreciate them listening to what I wanted to do as in the past I came across some pushy agents that knew best and did not listen to what the client wanted to do. McReas staff always offer their advice however they will go with client wishes. My situation was very complicated and they were very understanding. I also had a struggle with a solicitor and McReas have helped with communication."
 
 
Team:
Creig, Lisa
 
 
 

Review 23 Apr 2023
Recommended by customer in E17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom terraced house in Walthamstow East London
 
Cost: £480000
 

"Great services given by Lisa and Craig. Both very helpful and contactable at all times.
Very knowledgeable from start to finish of process and were always willing to chase other parties in the chain when needed."
 
 
Team:
Lisa Fox Craig McRae
 
 
 

Review 23 Apr 2023
Recommended by customer in E17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom terraced house in Walthamstow East London
 
Cost: £480000
 

"Great services given by Lisa and Craig. Both very helpful and contactable at all times.
Very knowledgeable from start to finish of process and were always willing to chase other parties in the chain when needed."
 
 
Team:
Lisa Fox Craig McRae
 
 
 

Review 15 Apr 2023
Recommended by customer in E173

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bed semi detached home with 6m rear extension and off street parking.
 
Cost: £812000
 

"The McCraes understood the challenges of the property and I thought we both worked well optimising the potential selling points and minimising the items that might put potential buyers off. They did listen to my comments on the brochure and acted professionally at all times."
 
 
Team:
All involved
 
 
 

Review 14 Apr 2023
Recommended by customer in E49n

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace
 
Cost: £499995
 

"Lisa and the team were friendly, helpful and always available."
 
 
Team:
Lisa
 
 
 

Review 5 Feb 2023
Recommended by customer in WD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom flat in Highams Park
 
Cost: £342500
 

"I found the staff at McRaes courteous and helpful at all times. Lisa went the extra mile to keep things going smoothly, so the whole sale's process didn't drag. Lisa is very personable and you feel you really get a personal service at McRaes. I highly recommend this agent."
 
 
Team:
Lisa
 
 
 

Review 9 Jan 2023
Recommended by customer in E4 6

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat / Chingford

"I am very satisfied with the provided service by Mcraes estate agent. The staff were very helpful and supportive. The respond time to any queries was excellent, they prompt response was the key to complete my purchase smoothly.

Thank you for your all help Mcraes Team"
 
 
Team:
Lisa
 
 
 

Review 21 Nov 2022
Recommended by customer in E4 9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed EOT
 
Cost: £690000

"Thanks for all your help with our sale!
It all went smoothly!"
 
 
 
 
Team:
Lisa Barbara Craig
 
 
 

Review 21 Nov 2022
Recommended by customer in E4 9
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed end of terrace.
 
Cost: £690000

"W'ed like to thank all the team at McRaes for all your advice and help in the past months it played a big part in the successful completion!"
 
 
 
 
Team:
Lisa Craig Barbara
 
 
 
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