McRae's Sales Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating McRae's Sales Lettings & Management - Sales 9.7/100
472 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 472 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" My whole experience of dealing with Mcreas has always been pleasant. A very professional firm."   more
 
" Very professional service and easy to get in touch with and info from."   more
 
" excellent service especially during lockdown and at all other times."   more
 
" Excellent, easy service. It was a painless transaction which is not often the case."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 94%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 90%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 84%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 84%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 95%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 20
best 20
buyer 22
buyers 19
buying 31
communication 20
Craig 45
definitely 21
difficult 24
easy 19
efficient 21
estate 46
excellent 70
experience 35
extremely 28
fantastic 25
friendly 109
good 66
great 53
happy 53
help 33
helped 24
helpful 134
highly 40
informed 37
knowledgeable 20
Lisa 124
local 21
market 24
McRae 20
McRae’s 56
McRaes 125
pleased 27
process 91
professional 115
property 85
purchase 32
really 31
received 20
recommend 99
sale 72
sell 26
selling 29
service 174
sold 24
stressful 21
supportive 22
team 56
Thank 59
thanks 30
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Jul 2020
Recommended by customer in IG8

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat

"My whole experience of dealing with Mcreas has always been pleasant.

A very professional firm."
 
 
Team:
Lisa, Gill, Craig
 
 
 

Review 5 Jun 2020
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed end terrace.
 
Cost: £638500

"Very professional service and easy to get in touch with and info from."
 
 
 
 
Team:
Lisa Fox Craig Mcrae
 
 
 

Review 22 May 2020
Recommended by customer in E4 9

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed mid terrace house
 
Cost: £475000
 

"excellent service especially during lockdown and at all other times."
 
 
Team:
lisa craig
 
 
 

Review 18 May 2020
Recommended by customer in E174
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Highams Park
 
Cost: £525000
 

"Excellent, easy service. It was a painless transaction which is not often the case."
 
 
Team:
Lisa Fox
 
 
 

Review 19 Mar 2020
Recommended by customer in E17
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Edwardian terrace in-between Highams Park and Wood Street (Walthamstow).
 
Cost: £52500
 

"We had a great experience with McRae's. Lisa was helpful and we are able to view the property many times before we completed.

Thank you for making this process easy."
 
 
Team:
Lisa
 
 
 

Review 16 Mar 2020
Recommended by customer in E17
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed terrace.
 
Cost: £560000

"Very helpful in communicating between us and seller trying to get the sellers solicitor to pick up the phone!

Both em and I are really thankful for all you have done! "
 
 
 
 
Team:
Lisa Craig Barara
 
 
 

Review 13 Mar 2020
Recommended by customer in IG8

 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced house built in 1930’s located in Highams Park
 
Cost: £710000
 

"I found Lisa at McCraes to be extremely efficient and helpful at all times. Lisa kept me informed at every stage of the sale and made the whole process a lot easier."
 
 
Team:
Mr McCrae, Lisa
 
 
 

Review 14 Feb 2020
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Extended 4 bedroom.
 
Cost: £570000

"Were very patient with us during the process.
Very helpful with solicitors and chasing for information.
Special thanks to lisa fox!"
 
 
 
 
Team:
Lisa Fox Craig Mcrae
 
 
 

Review 14 Feb 2020
Recommended by customer in E17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A double bay facade, 3 bedroomed, three reception room, house in Walthamstow with large garden.
 
Cost: £525000
 

"I asked for a viewing and probate valuation from the three estate agents in the area before deciding which I would use for the sale. McRae's were friendly,honest and professional in their appraisal and offered good advice on this type of probate sale. Once I had chosen McRae's to manage the sale, a second viewing was arranged and a lengthy discussion and advice session was held and this answered all my questions and allayed any of my concerns regarding the sale.
The property was expertly photographed, described and advertised on multiple mediums, giving it maximum exposure to a wide number of potential buyers. All viewings were handled by McRae's and all questions related to the property generated by viewings were dealt with by them. There was an extremely early offer made on the property and very sound advice was given by Lisa at McRae's regarding rejection of the offer. After just over one week a viewing resulted in an offer which was accepted.
The probate process was just over five months, and the expectations and concerns of the buyers were very well managed during this time by Lisa at McRae's. During the process of sale I had numerous phone calls, emails and several visits to McRae's. At all times Lisa and Barbara were friendly, helpful and very professional. Now at the conclusion of the process I am very pleased to say how delighted I am to have chosen McRae's to act for me in the sale of the property and would highly recommend them to any potential customers."
 
 
Team:
Lisa Barbara
 
 
 

Review 4 Feb 2020
Recommended by customer in E4 6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
£302k
2 bed top floor flat.
 
Cost: £302000

"Very helpful easy to get hold of."
 
 
 
 
Team:
Lisa Craig
 
 
 

Review 5 Dec 2019
Recommended by customer in E4 9
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed Terrace house.
 
Cost: £490000

"Great service from Lisa fox- Thank you.
Ashley and Jonny"
 
 
 
 
Team:
Lisa Fox
 
 
 

Review 28 Nov 2019
Recommended by customer in E4 6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed flat.
 
Cost: £341000

"We have just sold our flat through McRae's after a recommendation and cannot recommend them highly enough! Lisa and Craig were both brilliant. Got viewings in quickly and helped us through the sales process to make it easy and straight forward. They answer the phone whenever you need them. No answerphones or callcenters and complete trustworthy! thanks from Ben."
 
 
 
 
Team:
Lisa Craig
 
 
 

Review 27 Nov 2019
Recommended by customer in E4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Shingly place. Chingford.
 
Cost: £341000

"Your service has been second to none!
Very helpful and have kept us updated throughout thank you. "
 
 
 
 
Team:
Lisa Craig
 
 
 

Review 26 Nov 2019
Recommended by customer in E4 6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 year old ''New Build'' flat. Second floor. Chingford
 
Cost: £341000
 

"Mcraes were brilliant from start to finish. Craig was very knowledgeable on prices in the area and we had 2 viewings very quickly, both resulting in offers. One of which we sold too.
He dealt with negotiations outside business hours to enable us to get things sorted when we were together rather than both at work.
Lisa kept us updated throughout the sales process, explaining things simply and giving advice when needed. Our original purchase fell through and through Mcraes hard work we didn't lose our sale.
We had numerous issues with our solicitors which they helped resolve.
Would recommend them to anyone without any hesitation.

Thank you to all of the team."
 
 
 
 

Review 20 Nov 2019
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terrace in Highams Park E4
 
Cost: £490000
 

"Lisa, came to take the photos and explained everything, she was very professional and took her time to get the best photos possible to show the property at it's best.
Barbara produced an excellent set of details, and Camille carried out all the viewings for me and was really good with the viewers, took her time going around the house and answering any questions she could.
Throughout the whole process Lisa was brilliant and I couldn't have asked for more. If I ever phoned with an issue/query it was dealt with quickly and efficiently and always reassuringly. Even when things got a bit tough towards the end Lisa was fantastic and Craig stepped in also to make sure the exchange and completion went ahead to everybody's wishes.
All in all the team at McRaes are wonderful and would highly recommend them, a huge thank you to everyone.
"
 
 
Team:
Lisa, Barbara, Camille, Craig
 
 
 

Review 13 Nov 2019
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed, 2 bathroom Terrace.
 
Cost: £699995

"McRaes were fantastic marketers of our property. They helped us so much during the process and kept us updated throughout the selling process would definitely recommend. Thank you. "
 
 
 
 
Team:
Lias Craig
 
 
 

Review 5 Nov 2019
Recommended by customer in E4 9
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi
 
Cost: £635000

"The agency was accommodating and very willing to help us with the visit of the house we eventually purchase. We have been very happy with the service. "
 
 
 
 
Team:
Lisa
 
 
 

Review 4 Nov 2019
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed mid terrace
 
Cost: £592000

"Lisa has been really responsive and helpful and proactive. She's great!
Thank you Lisa! An best. "
 
 
 
 
Team:
Lisa Craig Barbara
 
 
 

Review 20 Oct 2019
Recommended by customer in E4 9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terraced house.
 
Cost: £550000
 

"This is a great firm to deal with, very helpful and knowledgeable people, kept us up to date with what was going on with our sale and also helped a few times with our purchase."
 
 
Team:
Craig and Lisa
 
 
 

Review 17 Oct 2019
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930’s 3 bed semi in Highams Park. E4
 
Cost: £635000
 

"My Family have used McRaes over several years, both buying and selling.
I have recently sold a property in Highams Park with them. It took almost a year from start to finish due to the Bexit saga.
McRae's kept me focussed when I wanted to give up. They went over and above the
expectations of any estate agent. I refer to them as a family business that only know
hard work. They are all well versed in the property market. I never once thought to change estate agents even when my friends were telling me to do so. I know this
Company and if they can’t sell your property no one can.
I have recommended McReas to several people including family members and have never
been disappointed. I will continue to recommend them as I still have friends living in
the area.

Well done McReas you should all be very proud of yourselves.
Top marks from me.
Dilly
"
 
 
Team:
Craig, Lisa & Barbara
 
 
 
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