Oaktree - Sales

23 Queens Parade, Hanger Lane
London

W5 3HU

Estate Agents

Listed under:  Estate Agents
92% recommended   Rating Oaktree - Sales 9.4/100
13 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 13 reviews since 2010
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 9.5/10 Friendly Rating 9.5
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" I asked 6 estate agents in Ealing as to what they thought my flat would be worth and why. Most gave bland answers, Oaktree gave a full 2 page analysis of the market and demonstrated deep and thoughtf...."   more
 
" very pleased with Oak Tree and specificly Mr. Richard Cheung who was very helpful and professional and the admin staff as well Mrs. Debbie Hehir would definitely recommend their service to family a...."   more
 
" This is my first property purchase since leaving UK. I am happy that the transaction went well and completion gone smoothly. That must be good work from all parties including the professional firms."   more
 
" Professional, I will definitely recommend Oaktree to others."   more
 
About Us


Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 60%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 67%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 67%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

definitely 2
Ealing 2
friends 2
good 4
happy 3
Oaktree 2
parties 2
professional 6
properties 2
recommend 3
service 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 21 Apr 2016
Recommended by customer in W5 3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 2 bedroom flat in Ealing with commanding views over London

"I asked 6 estate agents in Ealing as to what they thought my flat would be worth and why.
Most gave bland answers, Oaktree gave a full 2 page analysis of the market and demonstrated deep and thoughtful understanding of the type of customers who would be interested.
They were awarded the business, as a sole agent, and busied themselves in contacting their customer list and getting them round for a viewing. Within a few days I had an offer, and completion was within 3 months (if only solicitors were quicker). Throughout the sales process Oaktree maintained an information flow, and all parties (including me) were rightly told to 'pull their finger out' when there were blockages.
An excellent, informative and professional service.
As an investor in properties, I can say I have met none better."
 
 
Team:
richard Cheung
 
 
 

Review 1 Feb 2014
Recommended by customer in UB6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House Three Bedroom

"very pleased with Oak Tree and specificly Mr. Richard Cheung who was very helpful and professional and the admin staff as well Mrs. Debbie Hehir

would definitely recommend their service to family and friends.
Thanks to Oak Tree for such a good Team."
 
 
Team:
Richard Cheung, Mrs. Debbie Hehir
 
 
 

Review 27 Jan 2014
Recommended by customer in W13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A ground floor 2 bedroom conversion flat with a share of the freehold us W13.
 
 
 
 
 

Review 26 Jan 2014
Recommended by customer in 2011
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purpose built 2 bedroom flat in North Acton.

"This is my first property purchase since leaving UK. I am happy that the transaction went well and completion gone smoothly. That must be good work from all parties including the professional firms."
 
 
Team:
Richard and Grace
 
 
 

Review 25 Jan 2014
Recommended by customer in HKG
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Plot 7, 7 Banister Road, Kensal Rise, London

"Professional, I will definitely recommend Oaktree to others."
 
 
 
 

Review 23 Jan 2014
Recommended by customer in W5 4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom, end of terrace

"Very good service. I particularly like the personal touch - I felt that the agent was always there to answer my queries."
 
 
 
 

Review 22 Jan 2014
Recommended by customer in Ub67
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom flat in Perivale, Greenford

"Very professional and helpful staff."
 
 
Team:
Richard Cheung
 
 
 

Review 20 Dec 2013
Recommended by customer in na
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached four bed rooms in Hanger Lane, Ealing

"I have known the firm since 1995 and have instructed them to buy , sell and let my properties in Ealing on a number of occasions.
They are professional company and I am very happy with their services and have indeed recommend them to my friends and contacts."
 
 
Team:
Richard Cheung, Grace
 
 
 

Review 19 Dec 2013
Recommended by customer in W5 1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat

"very good"
 
 
Team:
Richard
 
 
 

Review 19 Dec 2013
Recommended by customer in W138
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat within a purpose built block Located in Ealing

"Was very happy with the service provided"
 
 
Team:
Richard
 
 
 

Review 29 Jun 2010
Recommended by customer in W3 0
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A spacious two bedroom second floor flat as a well maintained modern building approximately 15 years old.
 
 
 
 
 

Review 23 Jun 2010
No Recommendation by customer in W3 0
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
A spacious two bedroom second floor flat in a well maintained modern building approximately 15 years old.
 
 
 
 
 

Review 2 Jun 2010
Recommended by customer in NW8
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A good sized 3 bedroom apartment set on the first floor of a purpose built block in a prestigious location.
 
 
 
 
 
Back to top

1