The firm showed a good knowledge of local market conditions
Understanding
9.5/10
They listened to my needs and acted accordingly
Helpful
9.3/10
The firm helped in the negotiations between landlord and tenant
Recent Reviews
"
Property Matters has been really cooperative, friendly, and supportive, from the time we moved in to the time we left. Throughout the process, Clive, Mo, and Ben have answered all our queries, resolve...."
more
"
I have previously used "Foxtons" and "Alex Neil" renting in the same area of E14 and I would not recommend these firms as they no other thought than to take your money.
with "Property Matters" i ha...."
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"
Excellent service in all respects. Very helpful and friendly.
I would definitely work with them again."
more
"
The whole team at Property Matters were amazing. Very friendly and beyond helpful. Can't speak highly enough of them. It was my first time moving into my own flat so I was very inexperienced and a li...."
more
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.
Look for firms with a commitment to asking for feedback - good or bad - from their customers.
We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.
Ask the firm for their side of the story.
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
Landlords: Ombudsman: 100%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice: 90%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Marketing: 75%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Tenants: Ombudsman: 75%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?
anytime 2
cooperative 2
Excellent 3
friendly 4
helpful 4
manner 2
Matters 7
professional 3
Property 11
recommend 2
relatively 2
rent 2
renting 2
service 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range.
See if this business has demonstrated a track record of experience that matches your needs.
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
You can use the filter below to select the reviews that match your need.
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Customer Review
Studio, Amsterdam Road, London.
"Property Matters has been really cooperative, friendly, and supportive, from the time we moved in to the time we left. Throughout the process, Clive, Mo, and Ben have answered all our queries, resolved all issues with immediate effect, and were non intrusive, which was greatly appreciated. I would strongly recommend Property Matters to anyone who plans to buy or rent a property anytime soon."
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
Tenants: Marketing
Yes
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
Tenants: Deposits
Yes
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Tenants: Deposit Scheme
Yes
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
Tenants: Agreement
Yes
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
Tenants: Inventory
Yes
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
Customer Review
E14 Docklands, relatively old building but suprisingly nice, small one bed flat, seprate kitchen, small blacony, private parking. 1 minute away from nearest DLR station.
"I have previously used "Foxtons" and "Alex Neil" renting in the same area of E14 and I would not recommend these firms as they no other thought than to take your money.
with "Property Matters" i have experienced a professional service with a friendly and lnowledgeable staff. i would definately recommend PM, based on my experience thus far."
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
Tenants: Marketing
Yes
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
Tenants: Deposits
Yes
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Tenants: Deposit Scheme
Yes
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
Tenants: Agreement
Yes
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
Tenants: Inventory
Yes
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
Customer Review
1 Bedroom Flat
"The whole team at Property Matters were amazing. Very friendly and beyond helpful. Can't speak highly enough of them. It was my first time moving into my own flat so I was very inexperienced and a little nervous. The guys explained everything that had to be done in order to move and in a way that was easy to understand and filled me with confidence. Whilst living in the flat I was made to feel that I could call for help or advise anytime, day or night."
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Tenants: Ombudsman
Yes
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
Tenants: Marketing
Yes
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
Tenants: Deposits
Yes
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Tenants: Agreement
Yes
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
Tenants: Inventory
Yes
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
Customer Review
2 bed flat on 3rd floor of purpose built block (recent, < 30 yrs).
"I obtained this tenancy as the result of a landlord giving backward to the agency. In the circumstances, the agents were very helpful and co-operative to achieve a positive outcome."
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing
Yes
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Marketing
Yes
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Customer Review
One bedroom apartment located on the second floor within London Yard development estate.
"I have been dealing with Property Matters relatively not that long, just under a year. I bought the property and have been renting it out through them. Overall I am happy with the agency and intend to continue using their services."
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
No
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing
Yes
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Customer Review
One bed room flat in a 13 story purpose build
"A small agent operates in a client-friendly manner, staffs work closely with little hierarchy and so can get things sorted relatively quickly and effectively.
Used them before when I was a tenant. Now they manages my property.
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Marketing
No
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Customer Review
2 bedroom 2 bathroom apartment overlooking Thames in Manchester road,Isle of Dogs,E14
"I have been with Property Matters since 1997 and have always found them to be open,honest, and very helpful.They are knowledgable regarding current rent levels and very professional with paperwork.I am not planning on changing agents."
