Statons Estate Agents LLP - Sales

28-30 Totteridge Lane, Whetstone
London

N20 9QJ

Estate Agents

Listed under:  Estate Agents
60% recommended   Rating Statons Estate Agents LLP - Sales 7.5/100
5 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 7.5 /10 Overall Rating 7.5/10
Based on 5 reviews since 2007
 
 
 
Professional 7/10 Professional Rating 7.0
The firm acted professionally at all times
 
Knowledgeable 8/10 Knowledgeable Rating 8.0
The firm showed a good knowledge of local market conditions
 
Friendly 7.6/10 Friendly Rating 7.6
The staff are friendly and give clear and helpful information
 
Helpful 7.4/10 Helpful Rating 7.4
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Statons and in particular the agent Adam Bunting was exceptional. Never came across such an honest, straight forward and helpful agent."   more
 
" Unfortunately we were ‘gazumped’ in the first instance, however because the buyers could not sell their own house we approached Statons again. Both the seller & ourselves felt that Statons had misinfo...."   more
 
" Statons at the Totteridge office provided us an excellent service. They were very helpful during the sale and even just after the sale. It was a great service, which made us settle into our new home w...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 80%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 80%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

helpful 2
Statons 3
‘gazumped’ 1
action 1
Adam 1
approached 1
Bunting 1
buyers 1
difficulties 1
excellent 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Jun 2012
No Recommendation by customer in N208
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom apartment.
 
 
 
 
 

Review 24 May 2012
Recommended by customer in NW7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached suburban house.
 

"Statons and in particular the agent Adam Bunting was exceptional. Never came across such an honest, straight forward and helpful agent."
 
 
 
 
 
 

Review 18 Jan 2007
Not Recommended by customer
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chalet style (1930's) semi-detached with three double bedrooms.
 

"Unfortunately we were ‘gazumped’ in the first instance, however because the buyers could not sell their own house we approached Statons again. Both the seller & ourselves felt that Statons had misinformed us about the right action to take. Statons staff were unempathic & patronizing in response to our experience of being gazumped. We would have preferred more respect & understanding but we got the house we wanted in the end."
 
 
 
 
 
 

Review 11 Jan 2007
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 8 Jan 2007
Recommended by customer in N20
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Statons at the Totteridge office provided us an excellent service. They were very helpful during the sale and even just after the sale. It was a great service, which made us settle into our new home without any difficulties."
 
 
 
 
 
 
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