Your Move - Sales

186 Westcombe Hill, Blackheath
London

SE3 7DH

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Your Move - Sales 9.6/100
11 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 11 reviews since 2005
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Understanding 9.5/10 Understanding Rating 9.5
They listened to my needs and acted accordingly
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Carry Newman manager of your move was most helpful and kept me fully informed at every point within the lengthy transaction. She was always on hand and did her best to push proceedings along her effor...."   more
 
" I was viewing another property with the agent when she informed me that she’s just back from a valuation of a lovely property that & might like. She said she’ll let me know if it goes on the market an...."   more
 
" Very happy with services overall, kept informed."   more
 
" Excellent all round service."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 67%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 83%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 83%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Excellent 2
happy 2
helpful 2
informed 4
property 3
Selling 2
service 3
transaction 2
accepting 1
acted 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 May 2012
Recommended by customer in SE3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 9/10
They listened to my needs and acted accordingly
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
First floor & 2 bedroom flat Blackheath, SE3.
 

"Carry Newman manager of your move was most helpful and kept me fully informed at every point within the lengthy transaction. She was always on hand and did her best to push proceedings along her efforts were very much appreciated."
 
 
 
 
 
 

Review 4 Apr 2012
Recommended by customer in SE3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced , 2 Bed house in SE London.
 

"I was viewing another property with the agent when she informed me that she’s just back from a valuation of a lovely property that & might like. She said she’ll let me know if it goes on the market and she did and the rest is history. I thought Coroly was very profession “on the bell” and made it all stress free. I’ m very pleased to have dealt with her."
 
 
 
 
 
 

Review 23 Mar 2012
Recommended by customer in SE3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed ground floor flat in SE3.
 

"Very happy with services overall, kept informed."
 
 
 
 
 
 

Review 21 Mar 2012
Recommended by customer in SE18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Maisonette (spilt level) completely modernized. Rhinestone floors in kitchen and bathroom.
 

"Selling, Solicitors."
 
 
 
 
 
 

Review 21 Mar 2012
Recommended by customer in SE3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom Victorian semi-detached.
 

" Excellent all round service."
 
 
 
 
 
 

Review 21 Mar 2012
Recommended by customer in SE3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Leasehold 2 bed flat.
 

"Highly efficient- encouraged quick decisions by vendors; initially, on accepting our offer; late, on a minor discount for a major gas supply problem."
 
 
 
 
 
 

Review 21 Mar 2012
Recommended by customer in SE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroomed property located in Lewisham
 

"We were very happy with the service we received. I am a very nervous person and they did all the viewings to me. They always answered all our calls and acted very professionally through out the transaction."
 
 
 
 
 
 

Review 19 Mar 2012
Recommended by customer in SE7
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Understanding 6/10
They listened to my needs and acted accordingly
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid Terrace.
 

"To sell above property. All ok except was not told of change of personnel who was leaving."
 
 
 
 
 
 

Review 17 Mar 2012
Recommended by customer in SE7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terraced house. Near service road of street parking. CIRCA 1980
 

"In short first class. Kept informed and given plenty of advice, nothing was left unturned. If I was to move again I would most certainly go to Conly again."
 
 
 
 
 
 

Review 2 Mar 2005
Recommended by customer in SE7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent service given by all agents at the office very helpful & understanding of the needs of a very elderly couple selling their property – they helped make the move very smooth for all concerned. Thank you very much."
 
 
 
 
 
 

Review 26 Feb 2005
Recommended by customer in ME7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The agent worked very hard under difficult circumstances regards to other individuals in the purchase chain and through that effort effected on final completion of there sale."
 
 
 
 
 
 
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