Frank Innes - Lettings

3 Swan Street
Loughborough
Leicestershire
LE11 5BJ

Estate Agents

Listed under:  Lettings Agents
0% recommended   Rating Frank Innes - Lettings 4/100
1 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
4 /10 Overall Rating 4.0/10
Based on 1 reviews since 2014
 
 
 
Professional 4/10 Professional Rating 4.0
The firm acted professionally at all times

 
Knowledgeable 5/10 Knowledgeable Rating 5.0
The firm showed a good knowledge of local market conditions

 
Friendly 4/10 Friendly Rating 4.0
The staff are friendly and give clear and helpful information

 
Helpful 3/10 Helpful Rating 3.0
The firm helped in the negotiations between landlord and tenant

 
 
 
Recent Reviews 
 
" The inventory wasn't provided until a week after we moved in. We completed a discrepancy form but have had no feedback since. The gas fire was declared hazardous in between us signing the rental agr...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Tenants: Ombudsman: 100%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Jul 2014
Not Recommended by customer in LE7
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Mid-terrace, Rothley, Leicestershire
 
Cost: £675
 

"The inventory wasn't provided until a week after we moved in. We completed a discrepancy form but have had no feedback since.
The gas fire was declared hazardous in between us signing the rental agreement and moving in.
The oven door has not been fixed professionally."
 
 
Team:
Emily
 
 
 

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