Andrew Milsom & Partners - Sales

24 Queen Street
Maidenhead
Berkshire
SL6 1HZ

Estate Agents

Listed under:  Estate Agents
91% recommended   Rating Andrew Milsom & Partners - Sales 8.7/100
11 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 8.7 /10 Overall Rating 8.7/10
Based on 11 reviews since 2009
 
 
 
Professional 8.7/10 Professional Rating 8.7
The firm acted professionally at all times
 
Knowledgeable 8.7/10 Knowledgeable Rating 8.7
The firm showed a good knowledge of local market conditions
 
Friendly 8.9/10 Friendly Rating 8.9
The staff are friendly and give clear and helpful information
 
Helpful 8.4/10 Helpful Rating 8.4
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Excellent all round. Very friendly and knowledgable. Went out if their way to chase solicitors for updates to keep things speedy and iron out any problems before they arose. Splendid!"   more
 
" Excellent service"   more
 
" Brilliant service, very friendly and helpful staff .I was kept informed about the sale and supported when things were difficult because of problems caused by the poor performance of the buyers solicit...."   more
 
" I was a little disappointed that I did most of the viewings on the property myself but understand it was sold at a busy time. It really helped selling a property and buying one from the same agency...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 75%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 71%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 60%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 50%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Andrew 3
Excellent 3
friendly 2
helpful 3
Maidenhead 2
Milsom 2
problems 2
property 2
recommend 2
service 3
sold 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Feb 2014
Recommended by customer in SL6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed end terrace. 10 years old. Maidenhead

"Excellent all round. Very friendly and knowledgable. Went out if their way to chase solicitors for updates to keep things speedy and iron out any problems before they arose. Splendid!"
 
 
Team:
Kate Keating. Sam burrows. Simon Minter, Steve
 
 
 

Review 13 Feb 2014
Recommended by customer in SL6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terrace house Maidenhead

"Excellent service"
 
 
Team:
Sam Burroughs
 
 
 

Review 13 Feb 2014
Recommended by customer in SL6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2bed 2 bathroom flat with river views in Bray Berkshire

"Brilliant service, very friendly and helpful staff .I was kept informed about the sale and supported when things were difficult because of problems caused by the poor performance of the buyers solicitor.
I would confidently recommend the Maidenhead branch to any of my friends ."
 
 
Team:
Steve
 
 
 

Review 12 Feb 2014
Recommended by customer in SL6
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced 3 bedroom townhouse

"I was a little disappointed that I did most of the viewings on the property myself but understand it was sold at a busy time.

It really helped selling a property and buying one from the same agency."
 
 
Team:
Sam Burroughs
 
 
 

Review 11 Feb 2014
Recommended by customer in SL6
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached house with double garage.

"Andrew Milsom were accommodating and helpful in helping us to buy our new house, especially Sam Burrows."
 
 
Team:
Sam
 
 
 

Review 11 Feb 2014
Recommended by customer in SL6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi Detached Cottage Maidenhead

"Helpful, cheerful, knowledgeable staff who kept constant communication going. I would absolutely recommend them (and have) and they were recommended to me. I have dealt with many other Estate Agents (I work in the property business) and would choose Andrew Milsom above all others every time. They sold our house within 72 hours of going on the market for full asking price."
 
 
Team:
Sam Burroughs, Steve
 
 
 

Review 11 Feb 2014
Recommended by customer in SL66
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
semi-detached cottage in semi-rural location.

"All the staff were very professional and easy to work with. Communications were always prompt and clear. The company has high standards of integrity and provided an excellent service in every respect."
 
 
Team:
Simin Minter, Steve Mc Lughen, Sam Burroughs, Katie Keating
 
 
 

Review 16 Nov 2009
Recommended by customer in SL6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bed bungalow twist river frames and Maiden Head Town Centre.
 

"Having had rather a good knowledge of all the agents in Maidenhead for rye had been trying to sell my bungalow for 14 years on and off. I was so pleased when fresh blood came to Maidenhead Queen Street some years ago from Marlow. Andrew Millsom. Right away I knew who I would use when the time came and I was totally right."
 
 
 
 
 
 

Review 19 Oct 2009
Not Recommended by customer in SL6
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 15 Oct 2009
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 13 Oct 2009
Recommended by customer in SL6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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