Ashton Rains - Sales

372 Palatine Road, Northenden
Manchester
Lancashire
M22 4FZ

Estate Agents

Listed under:  Estate Agents
71% recommended   Rating Ashton Rains - Sales 7.6/100
7 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 7.6 /10 Overall Rating 7.6/10
Based on 7 reviews since 2014
 
 
 
Professional 7.4/10 Professional Rating 7.4
The firm acted professionally at all times
 
Knowledgeable 7.6/10 Knowledgeable Rating 7.6
The firm showed a good knowledge of local market conditions
 
Friendly 7.7/10 Friendly Rating 7.7
The staff are friendly and give clear and helpful information
 
Helpful 7.6/10 Helpful Rating 7.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" When viewing a property with this estate agent, the member of staff showing us around the vacant property, told us offers that had been made & refused- the time scale, details of these. We later disco...."   more
 
" I was disappointed in the attitude of the staff. The amount I paid for your services were scandalous in comparison to what I paid my solicitor ! Perhaps the property wasn’t expensive enough. No I woul...."   more
 
" Very efficient office everyone in the team was helpful. Built a good working relationship with myself. I was able to be involved with the sale and I was kept informed on the progress. In addition I wa...."   more
 
" Very good service from Ashton Rains."   more
 
About Us


Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 60%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 80%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 80%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 0%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 0%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

current 2
good 3
happy 2
progress 2
property 2
received 2
service 3
able 1
addition 1
advice 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 30 Aug 2014
Not Recommended by customer in M22
 
 
Satisfaction Ratings
 
Professional 3/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom period semi detached. Large enclosed garden. Long driveway. High quality presentation.
 

"When viewing a property with this estate agent, the member of staff showing us around the vacant property, told us offers that had been made & refused- the time scale, details of these. We later discovered that e agents shouldn’t diverge this information. Also very slow to communication to us & our seller so we personally got in touch with them."
 
 
 
 
 
 

Review 30 Aug 2014
Not Recommended by customer in M22
 
 
Satisfaction Ratings
 
Professional 3/10
The firm acted professionally at all times
Knowledgeable 4/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroomed appt. Convenient to shops etc.
 

"I was disappointed in the attitude of the staff. The amount I paid for your services were scandalous in comparison to what I paid my solicitor ! Perhaps the property wasn’t expensive enough. No I wouldn’t recommend you!"
 
 
 
 
 
 

Review 10 Aug 2014
Recommended by customer in M23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached family home. Comprising master bedroom with en-suite and two other bedrooms and separate bathroom. Beautiful well maintained garden back and front-close to park and motorway, tram no.
 

"Very efficient office everyone in the team was helpful. Built a good working relationship with myself. I was able to be involved with the sale and I was kept informed on the progress. In addition I was given good advice on potential buyers and the status of the current market."
 
 
 
 
 
 

Review 1 Aug 2014
Recommended by customer in M22
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Lurgard and Northenden M22
 

"Very good service from Ashton Rains."
 
 
 
 
 
 

Review 31 Jul 2014
Recommended by customer in M23
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace ex council 3 bed property off street parking and rear access to the garden. Vacant for 6 months prior to purchase.
 

"The estate agents gave me a good indication of the current levels of interest for the property as well as on insight in the circumstances of the vendor. Negotiate to offer a price I was happy with and progress with my purchase."
 
 
 
 
 
 

Review 30 Jul 2014
Recommended by customer in M22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached. Open fire was a nice feature and the rear garden. The location was positioned was well for local amenities and travel networks.
 

"Very very happy with the service received. Excellent negotiation stills."
 
 
 
 
 
 

Review 27 Jul 2014
Recommended by customer in M22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
The property was my parents house. They passed away. It was a 3 bed terrace in South Manchester.
 

"The sellers were always helpful and worked hard to sell the property. I could contact them anytime, and received a reply straight away. Very pleased with the service the offered."
 
 
 
 
 
 
Back to top

1