Bentons Estate Agents - Sales

47 Nottingham Street
Melton Mowbray
Leicestershire
LE13 1NN

Estate Agents

Listed under:  Estate Agents
94% recommended   Rating Bentons Estate Agents - Sales 9.2/100
17 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9.2 /10 Overall Rating 9.2/10
Based on 17 reviews since 2007
 
 
 
Professional 9.2/10 Professional Rating 9.2
The firm acted professionally at all times
 
Knowledgeable 8.9/10 Knowledgeable Rating 8.9
The firm showed a good knowledge of local market conditions
 
Friendly 9.2/10 Friendly Rating 9.2
The staff are friendly and give clear and helpful information
 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" I bought one property through Benton's many years ago. I decided to use Benton's for the sale of my current property as I believe they have the best local knowledge. As with most house sales ther...."   more
 
" Management were excellent at knowing the local market, keeping in contact and getting a good price especially in current climate. Sometimes communication with the back office however could be a little...."   more
 
" All at the firm were very helpful throughout our purchase but Nicola in particular was fantastic. It was a difficult and long (10 month) process and she kept us up to date with progress throughout. ...."   more
 
" Over the past 9 months we have sold and purchased through Bentons. We were delighted with both sets of transactions, the quality of the sales brochure, the level and accuracy of information fed thr...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 56%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 64%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 54%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 43%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 86%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 80%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Bentons 3
bought 2
buying 2
current 2
estate 2
excellent 2
Generally 2
good 3
helpful 3
informed 2
James 2
just 2
liaised 2
local 2
market 2
money 2
process 2
progress 2
property 5
sales 3
satisfied 2
seller 3
service 3
sold 2
team 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 23 Jul 2013
Recommended by customer in LE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1920''s detached 4 bed 3 reception room property in one of the most sought after areas in Melton.

"I bought one property through Benton's many years ago. I decided to use Benton's for the sale of my current property as I believe they have the best local knowledge.

As with most house sales there were challenges from the pruchasers perspective, the team at Benton'e dealt with these challenges and kept the sale on track until exchange.

I would recommend them to any prospective seller or purchaser.

Special thanks to James Warne and James Haines."
 
 
Team:
James, James
 
 
 

Review 2 Jul 2013
Recommended by customer in LE12
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached, 7 bedroom country house with 6 acres in open countryside.

"Management were excellent at knowing the local market, keeping in contact and getting a good price especially in current climate. Sometimes communication with the back office however could be a little frustrating not always keeping you informed (its important to be kept in the loop even if there is no news sometimes). Overall very happy with the service I got and good value for money."
 
 
Team:
Carolyn, James
 
 
 

Review 16 Mar 2013
Recommended by customer in LE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached property on a 1970s housing estate

"All at the firm were very helpful throughout our purchase but Nicola in particular was fantastic. It was a difficult and long (10 month) process and she kept us up to date with progress throughout. She liaised regularly with the seller, us, the sellers' solicitor and our solicitor to keep everyone up to speed with developments. She followed up on all issues raised and above all showed sympathy, understanding and amazing patience throughout. She was was always cheerful, well informed and made us feel that she was on our side even though we also knew she was being just as supportive to the seller. Nicola is a great asset to Bentons and we hope they know that."
 
 
Team:
Nicola
 
 
 

Review 12 Mar 2013
Recommended by customer in LE14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
22 year old Detached house in a village with 4 bedrooms.

"Over the past 9 months we have sold and purchased through Bentons.

We were delighted with both sets of transactions, the quality of the sales brochure, the level and accuracy of information fed through to us, the reliability of update information, arrangements for viewings and facilitated interactions between all involved parties.

The only thing that was a slight issue was the initial over optimistic valuation of our property.

We would definitely use Bentons again without any hesitation - the whole team were a delight to work with."
 
 
Team:
James, LIz, Daniel
 
 
 

Review 21 Mar 2012
Recommended by customer in LE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 27 Feb 2012
Recommended by customer in LE13
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedrooms detached in quiet residential area. Large private garden. House built for local owner of hifi shops.
 

"Very pleasant and helpful staff. Generally kept us in touch with progress. Liaised well with owner."
 
 
 
 
 
 

Review 24 Feb 2012
Recommended by customer in LE12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom detached house on a small development on the edge of a lovely village.
 

"We were very satisfied by the service provided by the estate agent marketing the property."
 
 
 
 
 
 

Review 15 Feb 2012
Not Recommended by customer in LE13
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 2/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed detached bungalow, big garden, quiet Cul-de-Sac, outskirts of town.
 

"Disappointed that we had to drop £30,000 from the price we told to market for. I asked at the time if it would be worth spending money modernising etc (it is my mothers property, she had to go in nursing home) told no as someone buying might want to do otherwise for the £30,000 we dropped after 14 mnths on sales we could have done a lot!"
 
 
 
 
 
 

Review 14 Feb 2012
Recommended by customer in LE14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached rural village location potential to develop or extend.
 
 
 
 
 

Review 14 Feb 2012
Recommended by customer in LE14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4 bedroom house in village location.
 

"Good and very helpful dealing with solicitors on both sides and doing more work than was expected of them."
 
 
 
 
 
 

Review 13 Feb 2012
Recommended by customer in LE14
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1780 grade 2 listed cottage attached with 3 bedroom.
 

"Generally good although we were a little confused as to who in the office was representing or formally appointed as our negotiator until late in the process."
 
 
 
 
 
 

Review 14 Mar 2008
Recommended by customer in LE14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very pleased with the service, particularly the efficient & friendly way the ladies in the office dealt with calls & made arrangements."
 
 
 
 
 
 

Review 20 Dec 2007
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
7 bed Georgian grade II listed.
 

"As buyers I don’t think of rejected offers were confirmed in writing. As seller all offers were confirmed in writing. James and Lizzie excellent to help negotiate for selling and buying."
 
 
 
 
 
 

Review 16 Dec 2007
Recommended by customer in LE14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I was very satisfied, they have been my estate agent who I bought my property and when I just sold it and I would like to take the opportunity to thank them."
 
 
 
 
 
 

Review 16 Dec 2007
Recommended by customer in LE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 16 Dec 2007
Recommended by customer in LE14
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 11 Dec 2007
Recommended by customer in LE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedrooms
 
 
 
 
 
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