Richard Kendall Estate Agents - Sales

21 Market Place
Normanton
West Yorkshire
WF6 2AU

Estate Agents

Listed under:  Estate Agents
50% recommended   Rating Richard Kendall Estate Agents - Sales 6.4/100
2 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
6.4 /10 Overall Rating 6.4/10
Based on 2 reviews since 2011
 
 
 
Professional 6.5/10 Professional Rating 6.5
The firm acted professionally at all times

 
Knowledgeable 6.5/10 Knowledgeable Rating 6.5
The firm showed a good knowledge of local market conditions

 
Friendly 7/10 Friendly Rating 7.0
The staff are friendly and give clear and helpful information

 
Helpful 5.5/10 Helpful Rating 5.5
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" i felt the company was working on behald of my buyer and not myself. the sale took for ever to go through. the buyer used there mortgage adviser but the estate agent didnt know what was goin on. th...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 50%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

adviser 1
behald 1
buyer 1
buyers 1
didnt 1
estate 1
existant 1
goin 1
knowledge 1
longwould 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
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Customer Reviews
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Review 20 Jan 2011
Recommended by customer in WF6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 17 Jan 2011
Not Recommended by customer in WF10
 
 
Satisfaction Ratings
 
Professional 3/10
The firm acted professionally at all times
Knowledgeable 3/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
terraced house 2 bed

"i felt the company was working on behald of my buyer and not myself. the sale took for ever to go through. the buyer used there mortgage adviser but the estate agent didnt know what was goin on. the buyers knowledge of what to do next was non existant and so the sale took so long. would not recommend this company to anyone else nor ever use them again."
 
 
Team:
normanton branch
 
 
   Business Reply:

The sale took just over 12 weeks from it being agreed to completion. Sale took a while to go through as the purchaser didn't have some bank statements that the lender required, he ordered them from his bank on 2/10/10, the financial advisor received bank statements from the purchaser & sent them to the lender on 19/10/10, another delay was for the purchaser signing contract - he was ready to sign on 4/11/10 but his solicitor was on holiday the following week , so the purchaser couldn’t make an appointment until 16/11/10. The vendor was spoken to and updated on a regular basis. The property was sold within a month of it coming on the market.

The vendor ticked to say she wasn't asked whether the property was to remain on the market we actually spoke to her on 26th August 2010 & asked the question.

We spoke to the vendor on all of the following days;
26/8/10 SALE AGREED vendor agreed we could remove the property from sale and class as sold subject to contract
7/9/10 Rang Vendor & left a message chasing her solicitor details. Vendor rang back
16/9/10 Rang Vendor & purchaser updated on progress
21/9/10 Rang Vendor, she would ring back. V rang back updated on progress called purchaser and updated
28/9/10 Rang Vendor & left message with update on progress. Vendor rang back
1/10/10 Vendor called us to inform her partner was home until 18/10/10 then away for 2 weeks
5/10/10 Vendor rang to say her mortgage offer had been issued. We chased the financial advisor for updates, the financial advisor was happy to speak to vendor direct to update on the purchasers mortgage Called vendor and passed on financial advisor direct number called purchaser and updated
12/10/10 Vendor called gave her updated after speak to financial advisor, called purchaser and updated,.
18/10/10 financial advisor updated vendor on progress
19/10/10 Rang Vendor & left message to with update. Left message to update purchaser Vendor rang back
22/10/10 Update received from financial advisor to say purchaser mortgage offer will be issued within next 24 hours. Rang Vendor & updated called purchaser left message to update
28/10/10 Vendor rang for update
29/10/10 Update received from purchaser’s solicitor, confirmed they had mortgage offer. Rang Vendor & left message with update. Vendor rang back called purchaser and left message with update
4/11/10 Rang Vendor and purchaser with update
16/11/10 Vendor emailed asking if Purchaser wanted some items leaving in the property, spoke to purchaser.
19/11/10 EXCHANGED. Rang Vendor & purchaser updated
22/11/10 COMPLETION. V brought in keys
 

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