Harrison Murray - Sales

Unit 1 Butts Road, East Hunsbury
Northampton
Northamptonshire
NN4 0UE

Estate Agents

Listed under:  Estate Agents
83% recommended   Rating Harrison Murray - Sales 8.9/100
12 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 8.9 /10 Overall Rating 8.9/10
Based on 12 reviews since 2009
 
 
 
Professional 9.1/10 Professional Rating 9.1
The firm acted professionally at all times
 
Knowledgeable 8.8/10 Knowledgeable Rating 8.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.1/10 Friendly Rating 9.1
The staff are friendly and give clear and helpful information
 
Helpful 8.4/10 Helpful Rating 8.4
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Selling 1st agent for 12 weeks with only 5 viewings, then had to give 2 weeks notice. 2nd agent contract for 12 weeks 7/8 viewings in first ¾ weeks and achieved asking price! The sellers of course ...."   more
 
" It is quick good to begin with. However due to the buyer of my house is slow to react, the seller threatens to put the house back on the market twice. This put more stress on me after waiting for some...."   more
 
" While everything was conducted in line with normal standards, we did feel rushed into accepting offers, even though we made it clear we were not in a hurry to sell. We felt this to be anxiety for sale...."   more
 
" We saw the agents were very helpful and easy to contact. They would always get back to you. It was a pleasure to deal with Harrison and Murray especially Anette she is a true star. Many thanks."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 75%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 67%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 50%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 57%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 83%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

East 2
Harrison 2
helpful 2
Hunsbury 2
line 2
market 3
Murray 2
offer 2
property 2
service 2
viewings 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Feb 2012
Recommended by customer in NN7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached 1 x family bathroom, cupboard downstairs, loo, 1 x cloakroom extended dinning room, drive & garage 1930’s build is need of update and maintenance.
 

"Selling 1st agent for 12 weeks with only 5 viewings, then had to give 2 weeks notice. 2nd agent contract for 12 weeks 7/8 viewings in first ¾ weeks and achieved asking price!

The sellers of course the idea is to make as much money as possible. The agents suggested I should be able to give an extra £500 a month to bring my offer in line with other sellers – I didn’t and still was accepted.

I think I could have paid less given the state at the property but was a victim of the agents sales techniques!"
 
 
 
 
 
 

Review 16 Dec 2011
No Recommendation by customer in NN4
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached house, three bedrooms interesting features. The electrical fuse board needs to be replaced. The boiler is to be replaced too.
 

"It is quick good to begin with. However due to the buyer of my house is slow to react, the seller threatens to put the house back on the market twice. This put more stress on me after waiting for sometimes. I wish if it would not happen as they knew it is not my fault at all."
 
 
 
 
 
 

Review 22 Sep 2009
Not Recommended by customer
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Standard 3 bed semi with good sized rooms but in poor condition.
 

"While everything was conducted in line with normal standards, we did feel rushed into accepting offers, even though we made it clear we were not in a hurry to sell. We felt this to be anxiety for sale on behalf of the agent and not really in our interests entirely."
 
 
 
 
 
 

Review 26 Aug 2009
Recommended by customer in NN4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We saw the agents were very helpful and easy to contact. They would always get back to you. It was a pleasure to deal with Harrison and Murray especially Anette she is a true star. Many thanks."
 
 
 
 
 
 

Review 22 Aug 2009
Recommended by customer in NN4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Fantastic service. Wonderful knowledgeable staff."
 
 
 
 
 
 

Review 21 Aug 2009
Recommended by customer in NN4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed det. house, 2 receptions, garage.
 

"Dealt with East Hunsbury office. Very professional."
 
 
 
 
 
 

Review 21 Aug 2009
Recommended by customer in NN4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi needs refurb.
 

"Dealt with East Hunsbury office. Excellent service."
 
 
 
 
 
 

Review 10 Aug 2009
Recommended by customer in NN4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 5 Aug 2009
Recommended by customer in NN4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom property with off road parking.
 

"From the moment I contacted this agent I was kept informed of new properties coming onto the market viewings were arranged at a time to suit me and after my offer was accepted they kept me informed of all developments."
 
 
 
 
 
 

Review 4 Aug 2009
Recommended by customer in NN4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We were very pleased the way our purchase was handled which made it a pleasant experience as we hadn’t done it for 36 years."
 
 
 
 
 
 

Review 3 Aug 2009
Recommended by customer in NN4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Our property was on the market a long time. Harrison & Murray were very patient and extremely helpful."
 
 
 
 
 
 

Review 3 Aug 2009
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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